2020年高考英語專題訓練系列2-8書面表達投訴信(含解析)

1、2.8 書面表達投訴信-2020 年高考英語專題訓練系列投訴信【文體概述】投訴信是人們在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務不滿意等情況下解決問題的一個方法。投訴信應包括三個方面的內(nèi)容： 1. 表明寫信目的：投訴的內(nèi)容； 2. 投訴的具體原因； 3. 希望得到的結 果。在語言方面，要注意把握分寸，要公平、公正?！境Ｓ谜Z塊】1. 抱怨 2. 表達不滿 3. 忍受 4. 對滿意5. 糟糕的服務 6. 采取措施 7. 解決問題 8. 預防發(fā)生9. 調(diào)查此次事件10. 以粗魯?shù)姆绞?1. 向道歉12. 出乎意料 13. 不用說 14. 盡快 15. 把某事牢記在心【套用句式】2. 這幾年我對你

2、們的服務都很滿意但是我寫信是表達關于1.我寫信是投訴關于的不滿。3. 有一些主要原因為什么我對不滿意。首先，6更糟糕的是，6最后,4. 我真誠地希望你能認真調(diào)查這件事情以及采取恰當?shù)拇胧?，防止類似事件再次發(fā)生。5. 你若能盡快采取措施處理這個問題，我將感激不盡?！径涛母腻e】 （做短文改錯，背經(jīng)典范文）Dear Sir,I m writing to express my dissatisfaction abou the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that,

3、 it didnt texttrminegsosrasgeens. Then I took them to the seller, but was toldthat the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I

4、was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyi【課堂練習】假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對餐廳的服務員態(tài)度非常不滿意。于是你

5、給該餐廳老板寫一封投訴信。要點如下：1. 問題：牛肉面有蒼蠅，服務員態(tài)度粗魯。2. 要求：餐廳賠禮道歉。注意： 1. 詞數(shù) 100 左右； 2. 可以適當增加細節(jié)，以使行文連貫； 3. 開頭語和結束語已為你寫好。Dear Sir,I am Li Hua, a frequent customer in your restaurant. I look forward to a better service next time.Sincerely yours,Li Hua【課外作業(yè)】假定你是李華，你在上周日搭坐102號公車。該公交車司機的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點如

6、下：1 .司機的不文明行為（大聲講話、緊急剎車、態(tài)度粗魯?shù)龋? .希望盡快查清此事。注意：1.詞數(shù)100左右；2.可以適當增加細節(jié)，以使行文連貫；3.開頭語和結束語已為你寫好。Dear Sir,I am Li Hua. I am writing to complain about Sincerely yours,Li Hua投訴信常用語塊1. complain about2. convey/express one ' s dissatisfaction3. put up with/bear4. be content/satisfied with5. poor service6. ta

7、ke measures7. deal with/solve the problem8. prevent from happening9. investigate/look into the matter/incident10. in a rude manner11. make an apology to - /apologize to 12. out of one ' s expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. I am writing to complain ab

8、out.2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about 3. There are some main reasons why I am not content with At first, - What' s worse, Eventually 4. I sincerely hope that/It is my sincere hope that you will look into/investigate

9、the matter /incident seriously and proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.短文改錯作者寫信向商家投訴，表達對所買手機的不滿。1. in 一 on具體到某一天用介詞on。2. before -afte根據(jù)句子的邏輯意義，應該是“

10、十天后" ，故用after。3. sent - sen啊 or前面的 ring應保持一致。4. them -it指代所買的手機，應該是單數(shù)，故用代詞it。5. month - months因為是三個月，故用復數(shù)形式。6. impossibly - impossib此處作表語，故用形容詞。7. hear - hearing介詞on后應接動名詞形式。8. What - How根據(jù)句意應該是 我怎么可以等那么久呢？ ”故用how。9. 去掉send后的to 因send是及物動詞。10. 在same前力口 the 因the same屬于固定搭配。課堂練習Dear Sir,I am Lihua

11、, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I ' m writingetopress my dissatisfaction about the poor service of your waiters.Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodl

12、es, I suddenly found there were two flies in them, which disgusted me a 10t . So I asked the waiter to change another dish. Out of my expectation , he didn ' t change it but said rude manner that he was too busy to soke the problem. Needless to say, such a way of treating customers is unacceptab

13、le .It ' s my sincere hope thatou can investigate the matter seriously and make a formal apology to me.I look forward to a better service next time.Sincerely yours,Li Hua課外作業(yè)Dear Sir,I ' m Li HuIaam writing to complain about one of your bus- drivers irmproper and rude behaviors.Last Sunday,

14、I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn ' ptay any attention . What' sworse, he drove even faster. Then another passenger couldn ' bear it, asking the driver to keep the passengers ' safety in minBut the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, h