英文投訴信的寫法

1、惡劣的服務(wù)投訴信 (Letter of Complaint)投訴信 即在日常生活中或商務(wù)活動(dòng)中對(duì)所遇到的困擾，態(tài)度，劣質(zhì)的產(chǎn)品等向?qū)Ψ交蛴嘘P(guān)單位提出投訴，抗議和改進(jìn)的建議。投訴信包括以下 三個(gè)部分 ：1. 開頭 ：自我介紹，說明投訴對(duì)象及內(nèi)容，表明本信的目的和要求。常用的表達(dá)法有：I am writing to you about which I received/bought I am going to compiain about I am sorry to have to return with this letter which I received/bought 2. 正文 ：說明情

2、況，講清厲害，分析利弊。告訴對(duì)方你因此受到的傷害或不便，提出解決問題的建議，表明希望如何處理。常用的表達(dá)法有“When we checked ,we noticed When I took out of the bag and examined closely, I found When I unpacked and tried to use it, it did not work.In view of the inconvenience that it has caused, I feel you should If you can 'tgive me a satisfactory

3、answer, I will complain it to the ConsumerAssociation.3. 結(jié)尾 ：表達(dá)希望問題得到快速恰當(dāng)解決的強(qiáng)烈愿望，希望盡快得到滿意的答復(fù)。4. 常用的表達(dá)法有:P lease let me know what you intent to do in this matter.I am returning under separated post and look forward to receiving a full refund of Hope you will imp rove I sincerely hope such things will

4、 never take pl ace again.三、范例模板DateDearI am（自我介紹）.I feel bad to trouble you but I am afraid that Ihave to make a complaint about.The reason for my dissatisfactionis（總體介紹）.In the first p lace,（抱怨的第一個(gè)方面）.Inadditi on,（抱怨的第二個(gè)方面）.Un derthese circumstances, I find it（感覺）to（抱怨的方面給你帶來的后果）.I appreciate it ve

5、ry much if you could（提出建議和請(qǐng)求），pr eferably _matter settled by（進(jìn)一步的要求），and I would like to have this（設(shè)定解決事情最后期限）.Thank you for your consideration and I willbe looking forward to your reply.Y ours si ncerely,Li Ming四、范文1.DateDear Sir,With reference to our order No. W98, the 120 computer sets were recei

6、ved the day before yesterday, but we regret that 20 sets were badly damaged.The packages appeared to be in good condition and we accepted and signedfor them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling.We shall be glad if

7、you will rep lace all 20 sets as soon as p ossible.Yours sincerely, (Sig nature)2.DateDear Mr. Cha ng,On September 10, our order for 280 women' cotton sweaters was received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately

8、, and the result shows the damage was due to improper packing.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this con diti on to our customers. We ask you to con ductinvestigation at your end and reply to us.Sincerely yours,Sunny LeeMan agerHomework:假如你是一

9、位乘客，叫李華，你于本月12日乘坐了對(duì)方公司航班號(hào)為HU3588的航班，在航行的過程中，航空公司弄丟了你一個(gè)重要文件，飛機(jī)遲到一個(gè)半小時(shí)， 飛機(jī)上食物差，服務(wù)員態(tài)度不好。對(duì)以上四個(gè)原因你向航空公司的經(jīng)理寫一封投訴信，并希望航空公司解決這些問題。DateDear Manager,My name is Li Hua and I am a p assenger of your airline HU3588 onMarch 12. I am writing to com pl ain rm not satisfied with my trip for the following reasons.First of all, one of my imp ortant documentation has been lost on your account. Secondly, the flight was late by an hour and thirty minutes. Thirdly, the food needs to imp rove in quality. And lastly, the air attendances did not treat me with resp ect and had a questio