一線主管學(xué)員手冊(cè)-管理工具：5S、目視化、問題解決ppt課件

1、Continued1Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5S管理Continued2Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoWhat is Workplace Organization? 什么是任務(wù)場(chǎng)地有序安排？TRASHTO WELSGLOVSWorkplace OrganizationVideo-WPO1.工具一：工具

2、一：5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排(WorkplaceOrganization)Continued3Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5S 背景 Background跨國(guó)企業(yè)全球制造(精益消費(fèi))系統(tǒng)的戰(zhàn)略之一是精益辦公/任務(wù)環(huán)境，它的根底是全面杜絕浪費(fèi)。他們將學(xué)習(xí)如何認(rèn)清浪費(fèi)，并用一種稱為5S的工具來(lái)消除浪費(fèi)。術(shù)語(yǔ)5S(或稱為用于任務(wù)場(chǎng)地有序安排的5個(gè)步驟)源于日本Toyota, 為獲取干凈、有序且平安的任務(wù)環(huán)境所采用的5個(gè)詞。A strateg

3、y of the multinational Global Manufacturing System is a Lean Workplace Organization and Office Environment. The foundation of this strategy is the total elimination of waste. The class you are enrolled in will teach you how to identify waste and how to use a tool called “5S to eliminate waste and ge

4、t your workplace well organized. The term “5S (or the 5 steps to workplace organization) originally came from 5 words used by Toyota to achieve a clean, well organized, and safe workplace. 5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued4Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

5、ingdao創(chuàng)建并堅(jiān)持安排有序、清潔干凈、高效性能的任務(wù)場(chǎng)地一種流程和方法A Process and method for creating and maintaining an organized, clean, high-Performance workplace改善所需條件 - 記律A conditioning discipline for Kaizen1 S整理 分別及丟棄(挑選)Segregate & Discard (“Seiri)2 S整頓排序及識(shí)別(分類)Arrange & Identify (“Seiton)3 S清掃 清掃及日檢(清掃)Clean &

6、 Inspect Daily (“Seiso)4 S清潔 經(jīng)常重訪(堅(jiān)持)Revisit Frequently (“Seiketsu)5 S素養(yǎng) 自動(dòng)堅(jiān)持(自律)Motivate To Sustain (“Shitsuke)如何做5S How 5S?5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued5Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 定義：任務(wù)場(chǎng)地的平安、清潔和有序的安排，它為每件物品提供一個(gè)特定義：任務(wù)場(chǎng)地的平安、清潔和有序的安排，它為每件物品

7、提供一個(gè)特定的位置，并去除任何不用要的東西。定的位置，并去除任何不用要的東西。DEFINITION: The safe, clean and orderly arrangement of the workplace that provides a specific location for everything and eliminates anything that is not required. 目的：任務(wù)場(chǎng)地的有序安排使任務(wù)場(chǎng)地有序化，使目的：任務(wù)場(chǎng)地的有序安排使任務(wù)場(chǎng)地有序化，使“偏離規(guī)范的情況偏離規(guī)范的情況顯而易見。它能消除浪費(fèi)，使日常任務(wù)更溫馨、準(zhǔn)確、方便并降低本錢。顯而易見。它

8、能消除浪費(fèi)，使日常任務(wù)更溫馨、準(zhǔn)確、方便并降低本錢。PURPOSE: Workplace organization puts order to the workplace, allowing out-of-standard conditions to be visible. It eliminates waste and makes our daily tasks more comfortable, accurate, easier and less costly. 5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued6Shanghai Tianjin Shenzhen Guangzhou

9、 Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第一步:整理 (挑選)First S = Seiri (SIFT) 闡明本區(qū)域的目的。分清主次。對(duì)于那些不再需求，不再適用于本區(qū)域的目的、或數(shù)量過多者應(yīng)予去除。應(yīng)特別關(guān)注所剩物品的運(yùn)用頻率。需檢查的區(qū)域包括辦公設(shè)備、資料供應(yīng)、信息、家具、標(biāo)志等，在辦公室中和消費(fèi)區(qū)域內(nèi)進(jìn)展挑選時(shí)運(yùn)用紅色標(biāo)簽作為工具 。 Define the purpose of the area. Distinguish the necessary from the unnecessary. Discard any ite

10、ms that are no longer needed, do not fit the purpose of the area, or have quantities that are too high. Special emphasis should be placed on how often the remaining material will be used. Areas to examine include office equipment, supplies， information, furniture, signs, etc. and red label is the to

11、ol to sift in the workplace and office.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued7Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整理整理 Sift要點(diǎn)要點(diǎn)1Main Point 1:把任務(wù)場(chǎng)地內(nèi)需求的物品與不需求的物品分開，迅速去除不需求的物品。把任務(wù)場(chǎng)地內(nèi)需求的物品與不需求的物品分開，迅速去除不需求的物品。Divide the needed and unneeded items at the job site,

12、 and quickly remove the unneeded.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued8Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao紅色標(biāo)簽運(yùn)動(dòng)紅色標(biāo)簽運(yùn)動(dòng)是一種目視管理工具，其有助于識(shí)別不用要的物品。在紅色標(biāo)簽運(yùn)動(dòng)中，重要的是： 一直牢記現(xiàn)有的各項(xiàng)規(guī)范一直牢記現(xiàn)有的各項(xiàng)規(guī)范; ; 為那些目前尚無(wú)規(guī)范的場(chǎng)為那些目前尚無(wú)規(guī)范的場(chǎng) 所所 制制 定規(guī)范定規(guī)范; ; 應(yīng)保證應(yīng)保證2 2個(gè)班次都應(yīng)知道什么物品貼上了紅色標(biāo)簽且都贊同將它們?nèi)?/p>

13、除掉個(gè)班次都應(yīng)知道什么物品貼上了紅色標(biāo)簽且都贊同將它們?nèi)コ? ; 在將貼上紅色標(biāo)簽的箱子或柜子去除之前，應(yīng)確保它們?nèi)慷际强盏脑趯①N上紅色標(biāo)簽的箱子或柜子去除之前，應(yīng)確保它們?nèi)慷际强盏? ; 在該運(yùn)動(dòng)終了時(shí)，模擬操作。在該運(yùn)動(dòng)終了時(shí)，模擬操作。整理整理 Sift5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued9Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao設(shè)備 - 工具/任務(wù)臺(tái)/桌子/椅子等Facilities Tools, work tables, d

14、esks, chairs, etc.地點(diǎn) - 地板/書架/房間等Location Floors, shelves, rooms, etc.文檔 - 通知/通報(bào)/備忘錄/公告牌等Documents Notices, circulars, memos, bulletins etc.機(jī)器 - 復(fù)印機(jī)/計(jì)算機(jī)/機(jī)等Machines Copiers, computers, FAX machines, etc.器具 - 折疊機(jī)/裝訂機(jī)/夾紙板等Fittings Folders, binders, files, etc.文具 - 鉛筆/鋼筆/橡皮/夾子/備忘活頁(yè)簿等Stationery-Pencils, p

15、ens, erasers, clips, memo pads, etc.其它 -書/雜志/宣傳冊(cè)等Others Books, magazines, pamphlets, etc.紅色標(biāo)簽活動(dòng) Red Label Campaign什么東西可以貼紅色標(biāo)簽? What will be Red Labeled ?人人/消防用品不可以貼紅色標(biāo)簽消防用品不可以貼紅色標(biāo)簽! No Red Labeled on people/fire pipes!整理整理 Sift5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued10Shanghai Tianjin Shenzhen Guangzhou Hangzho

16、u Suzhou Wuxi Changzhou Nantong Jinan Qingdao 到達(dá)指定區(qū)域Go to assigned area.對(duì)指定區(qū)域全面拍照Photograph assigned area completely.標(biāo)明“以前的照片及日期Mark photos “beforeand date.在各區(qū)域?qū)Ω骷锲愤M(jìn)展討論，確定能否應(yīng)貼“紅色標(biāo)簽 In each area， discuss each item and decide whether the item should be “red labeled采用紅色標(biāo)簽張貼規(guī)范- Use red label standards在

17、有疑問的物品上亦貼上紅標(biāo)簽Place a red label on questionable items as well.在搬動(dòng)紅色標(biāo)簽物品前，應(yīng)由經(jīng)理同意Before an item is disassembled， manager needs to approve將貼有紅色標(biāo)簽的物品送到聚集處Take red labeled item to marshaling area經(jīng)理對(duì)一切行為有最終審批權(quán) Manager has final approval of all actions 貼紅色標(biāo)簽的過程The Red Labeling Process整理整理 Sift5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)

18、地有序安排Continued11Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第二步:整頓 (分類) Second S =Seiton (SORT)將一切不需求的物品去除出局之后，接下來(lái)應(yīng)使環(huán)境有序化。各種物品應(yīng)歸將一切不需求的物品去除出局之后，接下來(lái)應(yīng)使環(huán)境有序化。各種物品應(yīng)歸其位其位一亇蘿卜一亇坑。物品擺放應(yīng)按其平安性、質(zhì)量進(jìn)展分類，且在配置一亇蘿卜一亇坑。物品擺放應(yīng)按其平安性、質(zhì)量進(jìn)展分類，且在配置所需物品時(shí)應(yīng)杜絕搬運(yùn)浪費(fèi)。并采用所需物品時(shí)應(yīng)杜絕搬運(yùn)浪費(fèi)。并

19、采用3易規(guī)范：易規(guī)范：易見、易取、易歸還易見、易取、易歸還Now that all unnecessary material has beenremoved from the area， it is time to get it organized. A place for everything and everything in its place. Everything should be functionally placed for safety， quality， and to eliminate the waste of motion in locating needed item

20、s. The “3 Es should be used: Easy to See， Easy to Get， Easy to Return.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued12Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整頓整頓 Sort.每件物品都有本人的位置每件物品都有本人的位置.Everything in its Place.為每件物品預(yù)備一個(gè)地方為每件物品預(yù)備一個(gè)地方.A Place for Everything.5S-任務(wù)場(chǎng)地有序

21、安排任務(wù)場(chǎng)地有序安排Continued13Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao整頓整頓 SORT - 1) Categorize for Frequency of Use. Put the number for each item within the appropriate category.1) 根據(jù)運(yùn)用頻率分類根據(jù)運(yùn)用頻率分類 把每件物品的編號(hào)填入適當(dāng)?shù)姆诸愔?。把每件物品的編?hào)填入適當(dāng)?shù)姆诸愔小?.Tools used by operator for

22、 the operation 1.操作人員用于操作人員用于操作的工具操作的工具2.Replacement parts for 2.設(shè)備或工具的備設(shè)備或工具的備件件3.Safety goggles 3.平安眼鏡平安眼鏡4.Quality check sheets 4.質(zhì)量檢測(cè)表質(zhì)量檢測(cè)表5.Parts for vehicles with low frequency options 5.運(yùn)用頻率低運(yùn)用頻率低的汽車選購(gòu)件零件的汽車選購(gòu)件零件6.Cleaning materials 6.清潔資料清潔資料7.Special cleaning tools for machine maintenance 7

23、.機(jī)器維護(hù)用機(jī)器維護(hù)用的特殊清潔工具的特殊清潔工具8.Tools required for an operation 8.操作需求的工操作需求的工具具整頓整頓 Sort5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued14Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第三步第三步:清掃清掃Third S = Seiso (SWEEP)清掃一切的地板、設(shè)備、工具、家具、墻壁、桌面、辦公桌、任務(wù)臺(tái)等，從而去除渣滓及塵埃。員工將對(duì)其任務(wù)環(huán)境更為稱心，且任何現(xiàn)存問題在

24、此步驟后將更為醒目。經(jīng)過清掃任務(wù)場(chǎng)地，可以將因渣滓及塵埃而引起的缺點(diǎn)降低到最小程度，提高平安性；而且清掃是一種檢查，可以及時(shí)地域分設(shè)備問題，予以糾正。Get rid of trash and grime. Clean all floors, machines, equipment, furniture, walls, desktop, workplace etc. Cleaning is a form of checking. People will feel better about their work area and problems will be more visible afte

25、r this step is performed.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued15Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao必需做到必需做到: :清掃本人的任務(wù)環(huán)境：清掃本人的任務(wù)環(huán)境： 桌子、柜子及書架桌子、柜子及書架清掃公用辦公設(shè)備：清掃公用辦公設(shè)備： 機(jī)、復(fù)印機(jī)、打印機(jī)等機(jī)、復(fù)印機(jī)、打印機(jī)等清掃辦公室：清掃辦公室： 地面、墻壁等地面、墻壁等清掃地板、墻壁、房梁、天花板，以及清掃地板、墻壁、房梁、天花板，以及 燈燈 罩罩清掃機(jī)器、

26、設(shè)備、箱子、清掃機(jī)器、設(shè)備、箱子、 料料 架和鎖架和鎖 柜柜修繕走漏設(shè)備修繕走漏設(shè)備重新涂刷道路重新涂刷道路重新涂刷地板和設(shè)備重新涂刷地板和設(shè)備用廢料箱裝載切削、磨削、鉆孔，或者開孔設(shè)備用廢料箱裝載切削、磨削、鉆孔，或者開孔設(shè)備 廢廢 碎碎 料料清掃清掃 Sweep5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued16Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清掃清掃 Sweep5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued17Shanghai

27、Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao第四步第四步:清潔清潔 (堅(jiān)持堅(jiān)持)Fourth S = Seiketsu (SUSTAIN) 在放置物品處運(yùn)用標(biāo)簽、地址標(biāo)志、彩色編碼，及其它視覺工具，使物品一目了然。應(yīng)服從視覺控制管理規(guī)范，以確保任務(wù)環(huán)境清楚明了。將本區(qū)域規(guī)劃圖(Layout)及一切應(yīng)采用的步驟張貼出來(lái)，以使任務(wù)場(chǎng)地堅(jiān)持清潔有序。使系統(tǒng)能隨時(shí)確定異常環(huán)境。Use labels, floor markings, color coding, and other visua

28、ls to indicate where items should be located. Abide by visual control standard to make sure a visual at glance workplace/office environment. Post a layout of the area and all required steps needed to be performed to ensure the workplace remains clean and organized. Put systems in place to readily id

29、entify abnormal conditions.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued18Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao清潔清潔 Sustain 確定義務(wù) Identify Tasks 分派責(zé)任 Assign Responsibility 建立目的 Set Targets 推行5S Promote 5SResponsibility Chart 責(zé)任表JonLaryPeterDaveGreg12345Target: Major

30、5s 1/qtr.目的：主要針對(duì) 5S 1/季度Who人員Task義務(wù)5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued19Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 第五步第五步:素養(yǎng)素養(yǎng) (自律自律)Fifth S = Shitsuke (SELF DISCIPLINE )指派維持各區(qū)域精益環(huán)境的擔(dān)任人員。指點(diǎn)者應(yīng)確認(rèn)任務(wù)有序進(jìn)展且堅(jiān)持區(qū)指派維持各區(qū)域精益環(huán)境的擔(dān)任人員。指點(diǎn)者應(yīng)確認(rèn)任務(wù)有序進(jìn)展且堅(jiān)持區(qū)域清潔。他們亦可經(jīng)過此次時(shí)機(jī)進(jìn)展指點(diǎn)域清潔。他們亦

31、可經(jīng)過此次時(shí)機(jī)進(jìn)展指點(diǎn) 。 5S措施要求組織中的每一個(gè)人均參與。它能正確反映公司的組織情況及員工措施要求組織中的每一個(gè)人均參與。它能正確反映公司的組織情況及員工的參與程度。為獲得勝利，的參與程度。為獲得勝利，5S措施應(yīng)得到公司最高指點(diǎn)者的支持措施應(yīng)得到公司最高指點(diǎn)者的支持Assign individuals who will be responsible for maintaining each area. Leaders will verify that the work is being performed and the area is kept clean. They will als

32、o use this opportunity to teach. 5S requires that everyone in the organization is involved. It is a barometer telling how well a company is managed and how much employee participation is present. To be successful， 5S must be embraced by top management/leadership at your company.5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Co

33、ntinued20Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao素養(yǎng)舉例素養(yǎng)舉例:安時(shí)上班，有事請(qǐng)假Be on time, ask for leave if necessary休憩和午餐后及時(shí)前往工位Return to workstation on time after lunch/break遵守各項(xiàng)操作規(guī)范Follow standardized operations遵照公司的規(guī)章制度和方針政策Follow companys riles & regulati

34、ons待人客氣，能夠時(shí)給人以協(xié)助Be polite, be ready to help運(yùn)用、穿戴規(guī)定的勞防用品Ware necessary PPE 只在指定的區(qū)域抽煙Smoke only in allowed place檢查一切的工具和資料Check tools & materials at work素養(yǎng)素養(yǎng) Self-Discipline5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued21Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao任務(wù)場(chǎng)地的有序

35、安排有利達(dá)成我們公司的各工程標(biāo)任務(wù)場(chǎng)地的有序安排有利達(dá)成我們公司的各工程標(biāo)!Workplace Organization contributes to all our company goals! 平安溫馨地操作。平安溫馨地操作。Operations are performed safely and comfortably. 準(zhǔn)確無(wú)誤地操作，減少浪費(fèi)。準(zhǔn)確無(wú)誤地操作，減少浪費(fèi)。(制造質(zhì)量制造質(zhì)量) Operations are performed without error， resulting in fewer defects. (Built-In-Quality)機(jī)械設(shè)備得到精心地維修，缺

36、點(diǎn)相應(yīng)減少。機(jī)械設(shè)備得到精心地維修，缺點(diǎn)相應(yīng)減少。Machinery and equipment are carefully maintained， reducing the number of breakdowns. 操作有效地進(jìn)展，消除了浪費(fèi)。操作有效地進(jìn)展，消除了浪費(fèi)。Operations proceed efficiently， eliminating waste. 每個(gè)人覺得任務(wù)環(huán)境非常溫馨每個(gè)人覺得任務(wù)環(huán)境非常溫馨! The environment is pleasant for everyone.總結(jié)總結(jié) WRAP-UP5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued22

37、Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 總結(jié)總結(jié) WRAP-UP從今以后，他的精益任務(wù)環(huán)境的規(guī)范要么改善，要么惡化，不太能夠一成不變。那么，什么能協(xié)助他改善任務(wù)環(huán)境？又有什么會(huì)妨礙任務(wù)環(huán)境的改善呢？Your lean work environment will either improve from todays standard or deteriorate. It probably wont stay just the same . What will

38、help you improve your work environment ? What will keep it from improving?貴在實(shí)際，心動(dòng)不如行動(dòng)！堅(jiān)持不懈!！Practice，Just Do It ! Always Do It！5S的威力只需經(jīng)過堅(jiān)持不懈的實(shí)施才干表達(dá)出來(lái)The power of 5S is in the implementation and the Follow - Through5S-任務(wù)場(chǎng)地有序安排任務(wù)場(chǎng)地有序安排Continued23Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi

39、 Changzhou Nantong Jinan Qingdao目視化管理Continued24Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoABVisualControls目視控制目視控制目視控制是指與任務(wù)相關(guān)的視覺與聽覺信號(hào)目視控制是指與任務(wù)相關(guān)的視覺與聽覺信號(hào),明白易懂。這類信息可以用于識(shí)別、明白易懂。這類信息可以用于識(shí)別、指示、或指出正?；虍惓Ｇ闆r的存在以及能夠需求采取的措施。指示、或指出正?；虍惓Ｇ闆r的存在以及能夠需求采取的措施。Visualcontrol

40、sarejobrelatedvisualandaudiosignalsthatarereadilyapparentandcanbeeasilyunderstood.Thisinformationcanbeusedtoidentify,instruct,orindicatethatnormalorabnormalconditionsexistandthatactionmayberequired.2.工具二：目視化管理(VisualManagement)Continued25Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Chang

41、zhou Nantong Jinan Qingdao目視管理用于目視管理用于Visual Management is used to:使規(guī)范目視化使規(guī)范目視化 Make standards visual顯示異常情況顯示異常情況 Show abnormalities顯示實(shí)踐與目的之間的差距顯示實(shí)踐與目的之間的差距Show actual to target指點(diǎn)與解釋指點(diǎn)與解釋Instruct and explain信息交流信息交流Communicate information目視管理目視管理Visual ManagementContinued26Shanghai Tianjin Shenzhen

42、Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 在執(zhí)行目視管理時(shí)必需采取以下步驟：在執(zhí)行目視管理時(shí)必需采取以下步驟：The following steps are necessary for implementing visual management:1) 定義需求定義需求 Define the need2)決議目視的類型決議目視的類型Decide type of visualization制定規(guī)范制定規(guī)范Set standards便于了解便于了解Easy to understand顯而易見顯而易見Easy to

43、see提供重要的信息提供重要的信息Provides important information3) 執(zhí)行與跟蹤執(zhí)行與跟蹤Implement and follow-up目視管理目視管理Visual ManagementContinued27Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan QingdaoContinued28Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

44、ingdao分析問題Continued29Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao3. 工具三：?jiǎn)栴}處理工具三：?jiǎn)栴}處理(Practical Problem Solving)假設(shè)他不處理問題，他就是問題。假設(shè)他不處理問題，他就是問題。If you dont solve the problem, you become a problem.Continued30Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou

45、Wuxi Changzhou Nantong Jinan Qingdao 問題是改良的種子!Problems are the seeds for improvement! 問題就是積極的時(shí)機(jī)!Problems are positive opportunities! 沒有問題，就是大問題!If there are no problems, than something is wrong! 問題處理問題處理(Practical Problem Solving)Continued31Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Ch

46、angzhou Nantong Jinan Qingdao 問題并不意味著指摘問題并不意味著指摘!Problems are not about blaming people! 出現(xiàn)問題是由于系統(tǒng)中存在缺陷。出現(xiàn)問題是由于系統(tǒng)中存在缺陷。Problems occur because of failures in the system 對(duì)于問題，員工擔(dān)任對(duì)于問題，員工擔(dān)任15% ，系統(tǒng)和管理者擔(dān)任，系統(tǒng)和管理者擔(dān)任85%。People are responsible for 15%, system & managers 85%問題處理問題處理(Practical Problem Solvi

47、ng)Continued32Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao 什么是問題？What is a problem? 實(shí)踐情況與現(xiàn)有規(guī)范或期望之間的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation規(guī)范規(guī)范StandardStandard實(shí)踐實(shí)踐ActuaActual l差距差距Discrep

48、ancyDiscrepancy時(shí)間時(shí)間TIMETIME程度程度LEVELLEVEL問題處理問題處理(Practical Problem Solving)Continued33Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao123456描畫問題描畫問題ProblemDescription定義問題定義問題ProblemDefinition確定緣由確定緣由所在所在LocatePoint of Cause調(diào)查緣由調(diào)查緣由Cause Investigation補(bǔ)救及長(zhǎng)期補(bǔ)救及長(zhǎng)

49、期對(duì)策對(duì)策Band/Aid &Long-term Countermeasure跟蹤和檢查跟蹤和檢查Follow-Up & Check問題處理問題處理(Practical Problem Solving)Continued34Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao描畫問題描畫問題Problem DescriptionProblem Description- -陳說(shuō)出現(xiàn)的問題陳說(shuō)出現(xiàn)的問題state the problem that is sta

50、te the problem that is occurringoccurring1掌握情況掌握情況Grasp the Situation問題處理問題處理(Practical Problem Solving)Continued35Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao定義問題定義問題- -針對(duì)詳細(xì)情況對(duì)問題進(jìn)展定義針對(duì)詳細(xì)情況對(duì)問題進(jìn)展定義Problem Definition - Specifically Problem Definition - Speci

51、fically define the situationdefine the situation規(guī)范規(guī)范The StandardThe Standard偏向偏向The DeviationThe Deviation繼續(xù)時(shí)間繼續(xù)時(shí)間The Time PeriodThe Time Period2掌握情況掌握情況Grasp the Situation問題處理問題處理(Practical Problem Solving)Continued36Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Q

52、ingdao確定緣由所在確定緣由所在Locate the Point of Cause找出找出(車輛車輛/部件上部件上)出現(xiàn)問題的位置出現(xiàn)問題的位置Locate Position of Occurrence (on the vehicle/ part)確定緣由所在確定緣由所在Locate Point of Cause3掌握情況掌握情況Grasp the Situation問題處理問題處理(Practical Problem Solving)Continued37Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao4運(yùn)用5個(gè)為什么的調(diào)查方法來(lái)找出根本緣由5 Why Investigation to find the Root Cause調(diào)查緣由調(diào)查緣由CauseInvestigation問題處理問題處理(Practical Problem Solving)Continued38Shanghai Tianjin Shenzhen Guangzhou Hangzhou Suzhou Wuxi Changzhou Nantong Jinan Qingdao5個(gè)為什么個(gè)為什么5 Whys 1.為什么機(jī)器人停了Why did the robot stop? 保險(xiǎn)絲燒斷了