酒店英語日常服務(wù)用語

1、酒店英語：日常服務(wù)用語-(Knocking at the door.)-(敲門。)-May I come in?-我可以進(jìn)來嗎?-Come in,please.-請(qǐng)進(jìn)。-Please don't come in.-請(qǐng)不要進(jìn)來。-Just a moment(a minute),please.-請(qǐng)稍等一下。-I'm sorry to disturb you.May I clean the room,sir?-對(duì)不起打擾你了，我來打掃一下房間好嗎?-All right.Come in,please.-好的，請(qǐng)進(jìn)來。-Please clean it when I am out.-我馬上

2、要出去，請(qǐng)等一會(huì)兒打掃。-May I change the water of the thermos now?-我現(xiàn)在可以換水嗎?-Yes,please.-請(qǐng)換吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有幾位朋友來訪，請(qǐng)給加些熱水瓶和茶杯。-Well,we'll send tea into the room when the visitors come.-好，客人來訪我們會(huì)端茶進(jìn)來的。-B

3、y the way,is there any mail for me?-順便一下，有我的郵件嗎?-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會(huì)及時(shí)給你送來的。-Why did you come in without my permission?-你為什么沒經(jīng)我允許就進(jìn)來了?-It's my negligence.I beg your pardon.-我疏忽了，請(qǐng)你原諒。-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會(huì)兒做?-

4、Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。-Here's your clean laundry.you'd better check it.-衣服洗好了，請(qǐng)您過目。-I am collecting the fee of the long distance call.-我來收長(zhǎng)途電話費(fèi)。-This is the bill for the room rent of half a day.-這是補(bǔ)半天房金的帳單。-Here is a telegram for you.-這兒有一封你的電報(bào)。-Why is it unsealed

5、?-它怎么被拆開了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因?yàn)殡妶?bào)封面沒有收?qǐng)?bào)人姓名，服務(wù)臺(tái)為了查對(duì)姓名而拆開的。-Have you lost anything today,sir?-先生，你今天丟過什么東西嗎?-Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。-What is there in th

6、e wallet?-皮夾子里有些什么?-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。-Look,is this wallet yours?-看，這只皮夾子是不是你的?-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。-I want to borrow China Daily of these days.-我要看這幾天的中國(guó)日?qǐng)?bào)。-Please get some copise of China Pictorial for me.-請(qǐng)拿幾份中國(guó)日?qǐng)?bào)給我。-Please bri

7、ng some chairs for me.-請(qǐng)拿幾把椅子來。-Please get me some soap.-衛(wèi)生間的肥皂要添了。-The slippers are wornout.Change them for me,please.-拖鞋壞了，請(qǐng)給換一雙。-Get a hot-water bottle,please.-請(qǐng)拿一只熱水瓶給我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點(diǎn)冷，請(qǐng)給我加一條毯子。-I need another pillow.-我需要加一只枕頭。-All right,I'll g

8、et it for you right away.-好的，我就去拿。Just a moment,I'll do it right now.-請(qǐng)稍等一下，我馬上給你辦好。-Excuse me.-對(duì)不起。-I am sorry.-很抱歉。-I beg your pardon.-請(qǐng)你原諒。-Pardon me for interrupting.-對(duì)不起打擾你們了。-Please excuse me for coming so late.-請(qǐng)?jiān)徫襾磉t了。-I'm sorry I was so careless.-很抱歉我太粗心了酒店英語：總臺(tái)接待英語總臺(tái)接待英語(酒店前廳常用英語)&

9、#160;     1Id like to book a double room for Tuesday next week下周二我想訂一個(gè)雙人房間。      2Whats the price difference？?jī)煞N房間的價(jià)格有什么不同？      3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per nigh

10、t一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。       4I think Ill take the one with a front view then我想我還是要陽面的吧。      5How long will you be staying？您打算住多久？      6Well be leaving Sunday morning我們將在星期天上午離開。      7

11、And we look forward to seeing you next Tuesday我們盼望下周二見到您。      8Id like to book a single room with bath from the after-noon of October       4 to the morning of October 10我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。      9We do hav

12、e a single room available for those dates      我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。      10 What is the rate， please？請(qǐng)問房費(fèi)多少？      11The current rate is 50 per night現(xiàn)行房費(fèi)是50美元一天。      12 What services come with that？這個(gè)價(jià)

13、格包括哪些服務(wù)項(xiàng)目呢？      13That sounds not bad at all Ill take it聽起來還不錯(cuò)。這個(gè)房間我要了。      14 By the way， Id like a quiet room away from the street if the is possible順便說一下，如有可能我想要一個(gè)不臨街的安靜房間。      15Welcome to our hotel歡迎光臨。  

14、60;   16So you have got altogether four pieces of baggage？您一共帶了4件行李，是不是？      17 Let me have a check again讓我再看一下。      18The Reception Desk is straight ahead接待處就在前面。      19After you， please你先請(qǐng)。   

15、60;  20Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？ Settlingcomplaints處理投訴酒店英語:Settlingcomplaints處理投訴Key Sentences（重點(diǎn)句子）128Can you change the room for me？ It's too noisy能給我換個(gè)房間嗎？這兒太吵了。129My wife was woken up several times by the noise the baggage elevator made我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒

16、了幾次。130She said it was too much for her她說這使她難以忍受。131I'm awfully sorry，sir非常對(duì)不起，先生。132I do apologize我向您道歉。133No problem，sir沒問題，先生。134We'll manage it，but we don't have any spare room today我們會(huì)盡力辦到，但是今天我們沒有空余房間。135Could you wait till tomorrow？等到明天好嗎？136I hope we'll be able to enjoy our s

17、tay in a quiet suite tomorrow evening and have a sound sleep我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺。137And if there is anything more you need， please let us know如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。138The light in this room is too dim這房間里的燈光太暗了。139Please get me a brighter one請(qǐng)給我換個(gè)亮的。140Certainly，sirI'll be back right away好的，先生，我

18、馬上就回來。141The room is too cold for meI feel rather cold when I sleep這房間太冷了，我睡覺時(shí)感到很冷。Dialogue AA guest（B） wants to change a roomHe goes to the assistant manager（A）A：Good morning，sirWhat can I do for you？B：I'm BellI'm in Room 908Can you change the room for me？It's too noisyMy wife was woken

19、 up several times by the noise the baggage elevator madeShe said it was too much for herA：I'm awfully sorry，sirI do apologizeRoom 908 is at the end of the corridorIt's possible that the noise is heard early in the morning when all is quietB：Anyhow，I'd like to change our roomA：No problem，

20、sirWe'll manage it，but we don't have any spare room todayCould you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morningThere'll be some rooms for you to choose fromB：All rightI hope we'll be able to enjoy our stay in a quiet suite tom

21、orrow evening and have a sound sleepA：Be sureI'll make a note of thatEverything will be taken care ofAnd if there is anything more you need，please let us knowDialogue BA：Good evening，ma'amDid you ring for service？What can I do for you？B：YesThe light in this room is too dimPlease get me a bri

22、ghter oneA：Certainly，sirI'll be back right awayDo you mind if I move your things？B：Oh，noGo aheadA：Thank youHow is the light now？B：It's much better nowThank youA：You're welcomeAnd if you need any other things，please let us knowB：Ah，yes，the room is too cold for meI feel rather cold when I

23、sleepCan you turn off the air-conditioning？A：（Checks）The air-conditioning is already off，ma'amB：Maybe I'm getting a coldA：Would you like an extra blanket？B：OKAnd would you please get me some hot water，too？I think I need to take some medicineA： Certainly，ma'amI'll be right backhere is

24、 a blanket，and hot water for youAnything else？B：No，thanksA：Good night，ma，amWords and Expressionselevator n電梯corridor n走廊，回廊delegation n代表團(tuán)extra a額外的，外加的blanket n羊毛毯，毯子，毛氈住酒店會(huì)用到的英語1I'd like to book a double room for Tuesday next week下周二我想訂一個(gè)雙人房間。2What's the price difference？?jī)煞N房間的價(jià)格有什么不同？3A do

25、uble room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。4I think I'll take the one with a front view then我想我還是要陽面的吧。5How long will you be staying？您打算住多久？6We'll be leaving Sunday morning我們將在星期天上午離開。7And we look forward to

26、seeing you next Tuesday我們盼望下周二見到您。8I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。9We do have a single room available for those dates我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。10 What is the rate， please？請(qǐng)問房費(fèi)多少？11The current rate is

27、 50 per night現(xiàn)行房費(fèi)是50美元一天.12 What services come with that？這個(gè)價(jià)格包括哪些服務(wù)項(xiàng)目呢？13That sounds not bad at all I'll take it聽起來還不錯(cuò)。這個(gè)房間我要了。14 By the way， I'd like a quiet room away from the street if the is possible順便說一下，如有可能我想要一個(gè)不臨街的安靜房間.15Welcome to our hotel歡迎光臨。16So you have got altogether four piec

28、es of baggage？您一共帶了4件行李，是不是？17 Let me have a check again讓我再看一下.18The Reception Desk is straight ahead接待處就在前面。19After you， please你先請(qǐng)。20Excuse me， where can I buy some cigarettes？勞駕。我到哪兒可買到香煙？21There is a shop on the ground floor一樓有個(gè)商店。22It sells both Chinese and foreign cigarettes在那兒可買到中國(guó)香煙和外國(guó)香煙。23Ca

29、n I also get some souvenirs there？也可以買到紀(jì)念品嗎？24There is a counter selling all kinds of souvenirs有個(gè)柜臺(tái)出售各種各樣的紀(jì)念品。25Excuse me，where is the restaurant？勞駕，請(qǐng)問飯廳在哪兒？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個(gè)？27I'd like to try some Chinese food tod

30、ay今天我想嘗嘗中國(guó)菜。賓館英語：洗衣服務(wù)-酒店餐飲Excuse me. Have you any laundry?對(duì)不起，請(qǐng)問有沒有要洗的衣服？The laundry man is here to collect it.洗衣房服務(wù)員來這兒收要洗的衣服了。If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，請(qǐng)放在浴室門后的洗衣袋里。Please tell us or notify in the list whether you need your clothes i

31、roned, washed, dry-cleaned or mended and also what time you want to get them back.請(qǐng)告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或縫補(bǔ)，還要寫明何時(shí)需要取衣服。What if there is any laundry damage?如果你們洗衣時(shí)損壞了衣服怎么辦？In such a case, the hotel should certainly pay for it.如果是這樣，飯店當(dāng)然應(yīng)該賠償。Could you send someone up for my laundry, please?請(qǐng)問，

32、你們能派人來收要洗的衣服嗎？A valet will be up in a few minutes.洗熨工馬上就到。Will the color run in the wash?洗衣時(shí)會(huì)掉色嗎？10Well dry-clean the dress.我們將干洗這條裙子。11Well stitch it before washing.我們會(huì)在洗之前把襯里縫好。12When can I have my laundry back?我何時(shí)能取回洗的衣服呢？13But would you like express service or same-day?不過，您是要快洗服務(wù)還是當(dāng)日取？14Id like

33、this sweater to be washed by hand in cold water.這件毛衣要用冷水手洗。Dialogue A(Explaining How to Get the Service)(A: Room Attendant B: Guest)A: Excuse me. Have you any laundry? The laundry man is here to collect it.B: No, not now, thank you.A: If you have any, please just leave it in the laundry bag be-hind

34、the bathroom door. The laundry man comes over to collect it every morning.B: Thank you.A: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.B: I see. What if there is any laundry damage? I wonder ifyo

35、ur hotel has a policy on dealing with it.A: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.B: That sounds quite reasonable. I hope theres no damage at all.A: Dont worry, sir. The Laundry Department has wide experience in their work.B: All

36、right. Thank you for your information.A: Not at all.Dialogue B(Express Service)(A: Laundry clerk B: Mrs Bell)A: What can I do for you?B: Could you send someone up for my laundry, please? Room908, Bell.A: Certainly, Mrs Bell. A valet will be up in a few minutes.B: Good. I also have a silk dress which

37、 I dont think is color-fast. Will the color run in the wash?A: Well dry-clean the dress. Then the color wont run.B: Youre sure? Good！And the lining of my husbands jackethas come unstitched. It might tear over further while washing. A: Dont worry, madam. Well stitch it before washing.B: Thats fine. N

38、ow, when can I have my laundry back?A: Usually it takes about two days to have laundry done. But would you like express service or same-day?B: What is the difference in price?A: We charge 50% more for express, but it only takes 5hours.B: And for same-day, will I get the dress and skirt back this eve

39、ning?A: Yes, madam. All deliveries will be made before six oclock.B: Ill have express then.Dialogue CA: Can I help you?B: Yes. I have some laundry to be done.A: Certainly, sir. Could you fill out the laundry form, please?B: May I use your pen?A: Sure. Here you are.B: Thanks. Oh, I dont want these sh

40、irts starched.A: No starch. I understand, sir.B: And also Id like this sweater to be washed by hand in cold water. It might shrink otherwise.A: By hand in cold water, I see.B: When will they be ready?A: We will deliver them tomorrow evening around 6.B: Fine, Thanks a lot.Words and Expressionsnotify

41、v.通知iron v.熨燙dry-clean v.干洗indemnity n.賠償mend v.修補(bǔ)，縫補(bǔ)stitch v.縫綴valet n.旅館中替客人洗燙衣服的人員colorfast a.不褪色的express service快洗服務(wù)starch v.給（衣服等）漿，漿硬酒店英語：結(jié)帳英語Key Sentences（重點(diǎn)句子）1I'd like to pay my bill now我想現(xiàn)在結(jié)賬。2Your name and room number，please？請(qǐng)問您的姓名和房間號(hào)碼？3Have you used any hotel services this morning？請(qǐng)

42、問您今天早晨是否用過旅館內(nèi)的服務(wù)設(shè)施？4Four nights at 90 US dollors each， and here are the meals that you had at the hotelThat makes a total of 665 US dollars4個(gè)晚上，每晚90美元，加上膳食費(fèi)，總共是660美元。5Can I pay by credit card？我可以用信用卡支付嗎？6Please sign your name here請(qǐng)您在這里簽名。7 Excuse me We're leaving todayI'd like to pay our bil

43、ls now勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。8By the way，I'd like to tell you that the check-out time is 1200 noon，sir先生，順便告訴您，結(jié)賬后離開旅館時(shí)間是12點(diǎn)。9 How about the charge for the days you shared the room with your friend？這幾天您的朋友與您同住費(fèi)用怎么辦呢？10Please add to my account請(qǐng)記在我的賬里。11Have you used any hotel services this mornin

44、g or had breakfast at the hotel dining room，MrGreen？格林先生，今天早晨您是否用過旅館服務(wù)設(shè)施，或在旅館餐廳用過早餐？12Yes，my friend and I just had breakfast at the dining room，but we didn't use any services是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何服務(wù)設(shè)施。13The total for the eight days is five hundred sixty yuan and eighty fen8天來總計(jì)是560元8角Dial

45、ogue AA：Good morning，sirCan I help you？B：I'd like to pay my bill nowA：Your name and room number， please？B：George Wright，Room 706A：Yes，MrWrightHave you used any hotel service this morning？B：No，I haven't used any servicesA：FineThis is your bill，MrWrightFour nights at 90US dollars each， and her

46、e are the meals that you had atthe hotelThat makes a total of 665 US dollarsB： Can I pay by credit card？A：Certainly May I have your card，please？B： Here you areA：Please sign your name hereB：Oh，yesIs it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say

47、good-bye to some of my friendsA：Yes，we'll keep it for youHow many pieces of your luggage？B： Just threeI'll be back by 300A： That's fine Have a nice dayB：Thank youSee you laterDialogue B（A：Receptionist B： Guest）B：I would like to know the approximate figure of my ac- count so that I can ha

48、ve my money exchanged at the bankA：Up to the present，the total amount has been 880 yuan approximatelyB：Excuse me We're leaving todayI'd like to pay our bill snowA：By the way， I'd like to tell you（that） the check-out times 1200 noon May I know your name and room number，please？B：My name is

49、 Henry GreenRoom 1123A：Yes，MrGreenHow about the charge for the days you shared the room with your friend？B：Please add to my accountA：Then we'll make out a bill for both of youB：OKA：Have you used any hotel services this morning or had breakfast at the hotel dining room，MrGreen？B：Yes，my friend and

50、 I just had breakfast at the dining room，but we didn't use any servicesA：FineI'll need to find out what the charge is on the breakfastThe total for the eight days is eight hundred sixty yuan and eighty fenB：Oh，I didn't change enough money just nowCan I pay in American dollars？A：No，sirYou

51、 can pay in Foreign Exchange Certificate onlyBut you can get your money changed at the Foreign Exchange Counter of our hotel over thereB：Thank youHere you areA：Thank youMrGreenHere's your receiptWords and Expressionsapproximate a近似的，大約的figure n數(shù)字exchange v交換、兌換、交易Foreign Exchange

52、Certificate 外幣兌換券receipt n收據(jù)luggage n行李、包裹Accounting 結(jié)帳-I'm in Room 519.I'm leaving today.Please settle my hotel account.-我住519房間，請(qǐng)結(jié)帳。-I'm leaving this afternoon.Will you please close my account?-我今天下午動(dòng)身，請(qǐng)結(jié)帳。-I'm leaving early tomorrow.Please have my bill ready.-我明天一早離

53、開，請(qǐng)把帳結(jié)好。-I'll be checking out arround noon.Where can I pay my bill?-我打算中午退房，請(qǐng)問在哪里結(jié)帳?-When are you leaving?-你什么時(shí)候動(dòng)身離店?-At one o'clock in the afternoon.May I have my bill,please?下午一點(diǎn)。請(qǐng)給我結(jié)帳吧。-Do I have to pay rent for today if I l have your breakfast sent up to the room?-如果我下午走，還要付當(dāng)天的房租嗎?-It de

54、pends on when you leave.If you leave after 12 o'clock,you have to pay half of the day's rent.If you leave after 6 p.m,you have to pay the full rent.-那要看你幾點(diǎn)離開了，如果十二點(diǎn)以后走，你得付一半；如果晚六點(diǎn)以后走，你就得付全天的了。-According to hotel regulations,the time limit for setting accounts is at noon.If a guest leaves his

55、 room between 12 noon and 6.pm,he must pay half a day's rent extra.-飯店規(guī)定以中午十二點(diǎn)為計(jì)算房金的時(shí)間界限，超過十二點(diǎn)要加收半天房租。-I'm leaving at 12 then.-那我十二點(diǎn)退房。-Do you need a taxi to the airport?-你要汽車送你到機(jī)場(chǎng)嗎?-Yes.-要。-When will you need the taxi?-你幾點(diǎn)要車?-At 12,30 in the afternoon.-下午十二點(diǎn)半。-Will the taxi fare be settled together with the rent?-汽車費(fèi)現(xiàn)在一起結(jié)算好嗎?-Do it