酒店英語期末考試試卷(1)

1、試卷代碼： 南京城市職業(yè)學(xué)院2015-2016學(xué)年度第二學(xué)期酒店管理專業(yè) 酒店英語 期末考試試題班級(jí)： 學(xué)號(hào)： 姓名： 2016年6月題 號(hào)一二三四五六七總分合分人分 數(shù)得分評(píng)卷人一、單選題（每題1分，共20分） 1、Good morning. _ I help you? A、WouldB、MustC、May D、Am2、I would like to _ a room, please.Aorder B、book C、see D、look3. Its very kind _ you to help me. Aof B、to C、by D、for4. Whats the _ for a doub

2、le room? A. right B. rate C、money D、for5. I would like to book a double room _ bath.A. with B. of C、by D、for6.Excuse me, sir. You need to _ the form.A. fill in B. fill on C、fill of D、fill for7.We are looking forward to _ you. A. see B. saw C、seeing D、sees8.I'm afraid we are fully booked _ the 5t

3、h. A. with B. of C、by D、for9.Do you want to pay _ cash or _ credit card. A. in in B. by by C、by in D、in by10.The porter will show you _ your room. A. with B. to C、by D、for11.My flight will leave _ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone _ your room. A. take B.

4、To take C、takes D、taking13.Let me _ you with your luggage. A. help B. helping C、helps D、to help14.May I _ the curtain? A. draw B. Turn on C、turn off D、make up15._ the way, how long will it take to clean the room? A. With B. On C、By D、For16.Can you _ the air conditioning? A. draw B. Turn on C、turn of

5、f D、make up17.Do you want these shirts to be _? A. starch B. starches C、starched D、starching18.Let me help you _ your luggage? A. by B. with C、on D、of19.I hope you will _ a morning call at 7:00. A. arrange B. arranges C、arranged D、making20.I'll ask a porter to _ your luggage. A. take care B. tak

6、e care of C、take care off D、look得分評(píng)卷人二、根據(jù)對(duì)話填寫入住單（每題1分，共10分） G: Good evening, I have a reservation under the name of Mr. Tomlinson.R: Ok .Ive found it. Checking out on the 27th? G: Thats right. R: Can I take a credit card for the deposit?G: Yes, sure. Also, Id like a non-smoking room please.R: Certai

7、nly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, Im right?G: You are right. And Ill stay in your hotel for 4 nights.Hotel Registration FormGuests name 客人名字Guests sex (M / F)客人性別Check-out Time退房時(shí)間Roo

8、m No.房號(hào) Preference for Rooms特別要求Floor樓層Check-in Time入住時(shí)間Means of settlement結(jié)賬方式 Country（來自國家）Days of staying天數(shù)得分評(píng)卷人三、根據(jù)情境完成對(duì)話.（每題2分，共40分） Part one A：Good morning . What can I do for you, sir ?B：Yes, （ 我想預(yù)定一間房間。）A：OK ,sir . （什么時(shí)候？）B：From May 1st .A： （幾個(gè)晚上？）B：For three nights .A： （您一行共有多少人呢？）B：Just my

9、 wife and myself .A： （哪種房間你比較喜歡呢，要一張大床房的房間還是兩張單人床的房間？）B：Twin-room ,please .A：Could you hold the line ,please ? （我要查查這幾天有沒有房間。） （先生，讓您久等了。）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?B：Well take the one with windows .A：Certainly ,sir .May I have yo

10、ur name and initials ,please ?B：Yes ,its Caruthers T.E.Part TwoA: Good evening. （有什么可以幫助您的，先生？）B: （三個(gè)星期前，我預(yù)定了一間帶窗的兩張單人床的房間） Im Caruthers T.E.A: Just a moment, please, Mr. Caruthers. （我查看一下今天的預(yù)訂單）. Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the

11、3rd.B: Yes, exactly.A: （請(qǐng)出示您的護(hù)照） Thank you, sir. _（請(qǐng)您填一下這張登記表。）B: Ok. Here you are. Is it all right?A: Yes, thanks. （您打算怎么付款，現(xiàn)金還是信用卡？）B: （我能用旅行支票付費(fèi)嗎？）A: Certainly. Heres the key to Room 808. Please keep it. _（晚安，并預(yù)祝您入住愉快。）B: Thank you.Part Three A：_(您想喝點(diǎn)什么呢，先生?)B: I'd like some tea._(你們這里都有些什么茶？

12、)A: We have black tea and green tea._ (請(qǐng)問你想喝什么茶？)B: I don't know. _(你能給我推薦下么？)A: I suggest you to have some green tea. Green tea has a cooler flavor, _(夏天喝很好.)B: Ok, I'd like a pot of Biluochun (碧螺春).得分評(píng)卷人四、判斷對(duì)錯(cuò)（每題1分，共10分） 1. A cashier should remind his client to keep the exchange slip well.

13、 (）2. Telephone service is round the clock and free of charge in the hotel. （）3. After registration, the receptionist should wish the guest an enjoyable stay at the hotel. （）4. Guests feel pleased when the room attendant calls them by the names. （）5. The room attendant should never touch the banknot

14、es or documents on the desk when cleaning the guestroom. （） 6. Honesty is the best policy. （）7. The hotel staff should report the problems to the superior no matter what it is. （）8. When you must leave during the meal, you should put your napkin on the chair and fold it carefully, but never take it

15、away with you. （）9. Some hotels accept guests personal checks （）10. Room service means to do service in the guestroom. （）得分評(píng)卷人五、閱讀理解題.（每題分，共分） Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of

16、hotels. They get a room for the night and the breakfast the next morning.Rooms for the night in private (私人) homes with breakfast have been popular with travelers in Europe for many years. In the past five to ten years, these bed-and-breakfast places have become popular in the United States. Many of

17、 these Americas bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usual

18、ly the cost is much less. Staying at an inn is almost like visiting someones home. The owners are glad to tell about the areas and the interesting places to visit. Many vacationers say that they enjoy the chance to meet local families.1. Americans like to take to a holiday trip_. A.every year B.ever

19、y season C.every month D.twice a year2.Nowadays more American travellers prefer spending nights at_. A.big hotels B.colleges and universities C.their relatives homes D. small houses and inns.3.According to the passage，which of the following is true? A.Travellers can get breakfast and lunch at small

20、houses or inns. B.There are only a few rooms in all kinds of small inns. C.In some inns travellers can's watch TV in the rooms. D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in _for many years. A.Asia B.Europe C.America D.Africa

21、Many of these Americas bed-and-breakfast inns are _. A.old buildings B.new buildings C.tall building D.small house Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accomm

22、odate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the worlds largest. Furthermore, there is a 21-story “Presidential tower” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6