英語口語-接待客戶

1、Client Reception接待客戶接待客戶WORDS appointment n.預(yù)約（與人見面） investment n.投資 in sb s place 代替某人 show sb. around 帶某人轉(zhuǎn)轉(zhuǎn) downtown n./adv.市區(qū) entertainment n.娛樂，招待 city sights 城市風(fēng)景 accompany vi.& vt.陪同，陪伴 be a shame 真遺憾 package n.包裝 oversee vt.監(jiān)督，檢查=supervise,check up factory site 廠房 production line 生產(chǎn)線 qual

2、ity control 質(zhì)量檢查，質(zhì)量控制 run smoothly 平穩(wěn)運(yùn)轉(zhuǎn) move on 前進(jìn)WORDS appointment n.預(yù)約（與人見面） 對比：reservation （餐廳酒店醫(yī)院預(yù)約）Im calling to confirm your appointment with Dr. Hu.I have an appointment with Mr. Chen on Friday afternoon. In/take sb s place 代替某人Im in Mr. Wilsons place during his vacation.我在Wilson外出度假期間代替他。 sh

3、ow sb. around 帶某人轉(zhuǎn)轉(zhuǎn)Let me show you around our factory.My secretary will show you around the city sights tomorrow evening. downtown 市區(qū) Go downtown to have some entertainments. 去市區(qū)找點(diǎn)樂子。accompany vi.& vt.陪同，陪伴=be with, be together withaccompany sb./ sth. 陪伴，伴隨My secretary accompanies me during my t

4、rip.我秘書將會(huì)全程伴著我。2) accompany with sb. （同輩） Ally always accompanies with me whenever Im down.無論何時(shí)當(dāng)我沮喪時(shí)艾麗總是陪伴著我。3) accompany by sb. （上下級(jí)長輩）1) Children under 14 should be accompanied by adults. 十四歲以下兒童需有成人陪伴。 oversee vt.監(jiān)督，檢查Quality control people oversee the quality of the products and help to keep the

5、 machines run smoothly. 質(zhì)檢人員監(jiān)督產(chǎn)品質(zhì)量以及協(xié)助維持機(jī)械的順利運(yùn)轉(zhuǎn)。 move on 前進(jìn)Lets move on to the workshop. 我們繼續(xù)去車間那兒看看。All kinds of client reception! 前臺(tái)接待reception desk 會(huì)議接待conference reception 業(yè)務(wù)接待business reception 驗(yàn)廠接待factory tour reception 前臺(tái)接待前臺(tái)接待reception deskHow may I help you?會(huì)議接待會(huì)議接待conference reception Prep

6、are paperwork & equipments準(zhǔn)備開會(huì)資料和設(shè)備 Budget會(huì)議開支 (for fruit, drink, rent, printing, car, souvenir, etc) Arrange people& car安排人員車輛 The venue layout會(huì)場布置 Care for the attendants照顧出席者 (hotel morning call, routes, etc)業(yè)務(wù)接待業(yè)務(wù)接待business reception Dinner party Drink KTV Bar Tour驗(yàn)廠接待驗(yàn)廠接待factory tour re

7、ception Here we only refer to receptions for clients and foreign boss!（如果是社會(huì)責(zé)任驗(yàn)廠的話，會(huì)要求查看你的各類證件，營業(yè)執(zhí)照，銀行開戶證明，環(huán)保證，消防驗(yàn)收合格證，員工手冊，工資表，考勤記錄、員工檔案，合同等資料的。如果是查看該廠質(zhì)量體系的話，就有點(diǎn)ISO認(rèn)證的味道哦?。?yàn)廠接待驗(yàn)廠接待factory tour receptionBe prepared in several aspects: Basic information (the number of staff, history, certificates) Ar

8、range cars, hotels Staff working attitude (suits wearing) General sanitation (smoking) Product display Quality control對話練習(xí)對話練習(xí)1-接待外國客戶接待外國客戶A:Mr.Bryant? Hello, Im Mike from UBS corporation. How was your flight? 布萊恩先生嗎？你好，我是UBS公司的邁克。你一路順利吧？B:It was really bumpy. I was unable to sleep on the plane.一路很

9、顛簸啊,飛機(jī)上也睡不著。A:You must be very tired. Let me help you with your bag. Is it your first time to Seattle?你肯定累壞了，我來幫你提行李吧。這是你第一次來西雅圖嗎？B:Yes. Would you be able to show me around the city sights in Seattle? 是的。你可以帶我轉(zhuǎn)轉(zhuǎn)西雅圖的城市景觀嗎？A:Of course! Actually thats what Im going to do this evening. 當(dāng)然可以！其實(shí)這就是我今晚打算做的

10、事呢B:Thank you. Youre too kind. A: Now lets go to the hotel first. Drop off your things and have a little rest. Ive booked a table at a Chinese restaurant. Afterwards, Ill take you downtown to see the city sights. How does that sound to you?B:It sounds wonderful! Seattles nightlife must be very excit

11、ing. Thank you for you hospitality. 聽起來太美妙了！西雅圖的夜生活肯定很熱鬧。謝謝您的熱情款待。對話練習(xí)對話練習(xí)2-客戶參觀工廠客戶參觀工廠T: Here we are in the factory. This is our director of the assembly line, Amber. 這就是我們的工廠了，這位是流水線主管安博先生。Amber: Nice to meet you !B: Nice to meet you, too!T: This way please. As you see that this is our assembly l

12、ine, all of the equipment is imported from British. The volume of daily output is up to 10.000 units. 這邊請，就您所見這是我們的流水線，全部設(shè)備都從英國進(jìn)口。每日產(chǎn)量達(dá)一萬件。B: Good. Advanced equipment guarantees high output! But how do you control the quality of your products? 很好，先進(jìn)設(shè)備保證高產(chǎn)量！但你們?nèi)绾慰刂飘a(chǎn)品質(zhì)量？T: We emphasize the quality of the products to our staff everyday. And we have QC people to monitor every step in making the product. Our pass rate is ove