業(yè)績(jī)?cè)u(píng)估-PerformanceReviewCriteria

1、 bcPerformanceReview CriteriaNovember 1998Copyright 1998 Bain & Company, Inc. bcCopyright 1998 Bain & Company, Inc. Performance Review CriteriaBOS 2PerformanceReviewCriteria ObjectiveThis module is intended to provide some general guidelines to ACs, Consultants, and Managers on the skills th

2、ey are expected to demonstratebcCopyright 1998 Bain & Company, Inc. Performance Review CriteriaBOS 3PerformanceReviewCriteria AgendaNew ACExperienced ACSAC/First Year ConsultantExperienced Consultant/CTLNew ManagerExperienced ManagerbcCopyright 1998 Bain & Company, Inc. Performance Review Cr

3、iteriaBOS 4PerformanceReviewCriteria New Associate ConsultantValue AdditionClient/CommunicationExtraordinary TeamsPerform analysis reliably and accuratelydemonstrate effective and creative data gatheringexecute zero-defect analysisdevelop clear and detailed audit trails and back-upOrganize and prese

4、nt materials in standard Bain formatListen actively and take good notes in caseteam and client situationsConvey professionalism and maturity in all interactionsDemonstrate basic Bain team skillsmeet deadlinesconstructively share analysis and ideas with teamwork well under pressure (with enthusiasm,

5、energy and dedication)demonstrate professionalism and consideration in all interactionseffectively manage multiple workstreams and responsibilities&+bcCopyright 1998 Bain & Company, Inc. Performance Review CriteriaBOS 5PerformanceReviewCriteria Experienced Associate ConsultantValue AdditionC

6、lient/CommunicationExtraordinary TeamsDeliver high quality analysis, with limited supervisionmaster the set of basic Bain strategic analysesuse 80/20 + to test hypothesis and overcome obstaclesdevelop “expert status” on own workstreamdevelop insights, implications of analysisCommunicate business ins

7、ightsMake focused contributions in caseteam and client meetingsConduct focused internal and external meetingsDevelop collaborative relationships with clients: be sensitive to clients needs, cultureearn clients respectLeverage supervisors timeProactively seek out other team members to share ideas and

8、 informationDemonstrate initiative in maintaining/improving team moraleProvide responsible, mature feedback +, both upwards and downwards+bcCopyright 1998 Bain & Company, Inc. Performance Review CriteriaBOS 6PerformanceReviewCriteria Senior Associate Consultant/First Year ConsultantValue Additio

9、nClient/CommunicationExtraordinary TeamsAssume responsibility for piece of analysis; drive to answersdevelop workplan using hypothesis-driven approach and linear logic flowperform effective reality checks and quality controlleverage Bain tools when requireduse business judgment to develop persuasive

10、 conclusions and insightssuggest additional analysis and next steps for continued value creationDemonstrate clear, logical written and oral communicationEarn clients respect in joint as well as independent interactionslisten effectively demonstrate professionalism, discretionkeeps supervisor informe

11、d of key developmentsAdd value through client processhandle all client interactions thoughtfully, confidentlyeffectively present analysis, persuading and motivating clients to actbuild collaborative relationships with clients; gain expert statusContribute to team effectiveness/moraleplan and organiz

12、e time effectivelymaintain sense of humorpitch in wherever neededexpress enthusiasm and intellectual curiosityinformally drive teams energy and outputTreat team members and administrative staff with respectBe willing and eager to contribute to firm on non-client activities, when asked+bcCopyright 19

13、98 Bain & Company, Inc. Performance Review CriteriaBOS 7PerformanceReviewCriteria Experienced Consultant/Caseteam LeaderValue AdditionClient/CommunicationExtraordinary TeamsDrive analytic value-creation processdevelop hypotheses jointly with supervisorfocus on critical issuesdesign and execute w

14、orkplansupdate hypothesis; have working conclusion available at all timeseffectively proof analysis produce actionable, implementable solutionsshow analytic creativity by developing new way to look at business problemsdevelop integrative view of entire case/client codify team results (Brava)Demonstr

15、ate logical written communicationeffectively communicate simple, compelling ideasuse strategic frameworksdevelop credible first pass at storyline for presentationEffectively and persuasively present Bain work orallyread and engage audiencehandle questions welllead client thinking on issuesManage sub

16、stantial piece of client relationshiphelp orchestrate Bain-client relationshipbuild consensus on work, answer, action implicationsdrive clients to actActively participate in all aspects of team managementallocate time and resources appropriatelyconduct efficient meetingsdelegate work differentiallya

17、chieve high level of output, morale from teamprovide PD opportunitiesbe an effective coachmanage supervisors appropriately; leverage their time, give feedback, and use them as sounding boardContribute proactively in office/firm asset buildingbcCopyright 1998 Bain & Company, Inc. Performance Revi

18、ew CriteriaBOS 8PerformanceReviewCriteria New ManagerValue AdditionClient/CommunicationExtraordinary TeamsAssume responsibility for caseteams value creationprovide intellectual leadership to team by demonstrating creative thinking about clients business issues, prioritizing critical issues and desig

19、ning approach to address themmaintain high standards of analytic thoroughness and qualitydetermine appropriate format for communicating analytic results to convince clients to take actioncapture/summarize lessons learned/value created in order to build firm assetsCraft logical, tight Bain-style pres

20、entations, relatively independentlyBuild and maintain consensus with client on goals of work, analytical tasks to be undertaken, and potential implicationsbuild professional credibility such that client executives believe you have understood the issues facing their business and that you will develop

21、 creative solutions supported by the organizationdevelop client support for continued Bain involvement beyond current case, when appropriateCreate an extraordinary teameffectively manage the PD of each team member (skill planning, coaching and performance feedback)balances caseteam goals with the pr

22、ofessional growth and satisfaction of each team memberinitiate timely and focused communications with supervisors, asking for their advice on specific issuespromote effective teamwork (create an atmosphere of enthusiasm, fun, and commitment to personal, team, and firm success)Enthusiastically take r

23、esponsibility for non-client activity, when askedContribute to office moralebcCopyright 1998 Bain & Company, Inc. Performance Review CriteriaBOS 9PerformanceReviewCriteria Experienced ManagerValue AdditionClient/CommunicationExtraordinary TeamsAssume full responsibility for value creation for th

24、e clientStart-up:gain consensus with client on case objectives, critical issues, client participation, deliverables, and timeframeprovide intellectual leadership to the teamCase process:ensure high quality analytic and conceptual outputdevelop client commitment to recommendationscapture, measure, and monitor value additionSelling:support VPs, when asked, in identifying opportunities for further value creationMaster the nuances of presentation preparation ranging from across-the-table updates to junior clients to standup presenta