跨部門溝通技巧及答案

1、第 PAGE12 頁 共 NUMPAGES12 頁跨部門溝通技巧及答案考試得分93課程考試已完成，現(xiàn)在進(jìn)入下一步制訂改進(jìn)計劃！本次考試你獲得6.0學(xué)分！ 單選題正確 1.跨部門協(xié)作困難最關(guān)鍵的是： ?A?企業(yè)的組織方式不同 ?B?沒有協(xié)作標(biāo)準(zhǔn) ?C?缺乏溝通 ?D?沒有合作 正確 2.在實(shí)際中，企業(yè)最常采用的也是最有效的溝通技巧是： ?A?實(shí)行崗位輪換 ?B?贊美對方 ?C?用道具 ?D?閑聊 正確 3.處理抱怨的方法： ?A?提煉出20%的進(jìn)行處理 ?B?提煉出80%的進(jìn)行處理 ?C?提煉出60%的進(jìn)行處理 ?D?提煉出70%的進(jìn)行處理 正確 4.不屬于因人而異的關(guān)鍵因素的是： ?A?性格

2、?B?固有心理 ?C?價值觀 ?D?愛好 正確 5.不屬于營造良好的溝通氛圍技巧的是： ?A?融洽的題外話 ?B?贊美 ?C?保持距離 ?D?善用道具 正確 6.面對多難問題，在尋找最佳答案過程中最關(guān)鍵的一招是： ?A?明確自己是否有發(fā)言權(quán) ?B?站在專業(yè)的角度 ?C?顧全大局 ?D?團(tuán)隊合作 正確 7.目前跨部門溝通越來越多的一個趨勢是： ?A?電話溝通 ?B?網(wǎng)絡(luò)溝通 ?C?郵件溝通 ?D?面對面溝通 正確 8.跨部門溝通技巧中的改變從誰做起： ?A?上司 ?B?下屬 ?C?第一負(fù)責(zé)人 ?D?老板 錯誤 9.在跨部門溝通中，是能力重要還是關(guān)系重要： ?A?能力重要 ?B?關(guān)系重要 ?C?兩

3、者都重要 ?D?兩者都不重要 正確 10.在跨部門溝通中，是自己的能力重要還是對其他部門的了解重要： ?A?自己的能力 ?B?對其他部門的了解 ?C?兩者都重要 ?D?兩者都不重要 正確 11.目前，解決跨部門溝通問題非常有效的一種方式是： ?A?將變化做成計劃 ?B?建立有效的投訴機(jī)制 ?C?給自己定規(guī)則 ?D?樹立共同的團(tuán)隊目標(biāo) 正確 12.常用的避免跨部門溝通的短接的方式有： ?A?點(diǎn)對點(diǎn)的人員的溝通接觸 ?B?人盯人的方式 ?C?制度約束的方式 ?D?以上選項都是 正確 13.不屬于跨部門溝通中的八個不要的是： ?A?不要嫌麻煩 ?B?不要英雄主義 ?C?不要主動提出 ?D?不要回避問

4、題 正確 14.換位思考是一種： ?A?意識 ?B?方式 ?C?技巧 ?D?思想 正確 15.下列關(guān)于跨部門溝通技巧描述錯誤的是： ?A?把事情要做得復(fù)雜化 ?B?只要覺得哪種方式更好，就大膽地借力使力 ?C?面對面的溝通是一種模式 ?D?到位不錯位是要明確該跟誰談才能有效果 appearance of the weld appearance quality technical requirements of the project must not have a molten metal stream does not melt the base metal to weld, weld se

5、am and heat-affected zone surface must not have cracks, pores, defects such as crater and ash, surface smoothing, weld and base metal should be evenly smooth transition.Width 2-3 mm from the edge of weld Groove.Surface reinforcement should be less than or equal to 1 + 0.2 times the slope edge width,

6、 and should not be greater than 4 mm.Depth of undercut should be less than or equal to 0.5 mm, total length of the welds on both sides undercut not e_ceed 10% of the weld length, and long continuous should not be greater than 100 mm.Wrong side should be less than or at 0.2T, and should not be greate

7、r than 2 mm (wall thickness mm t) inplete or not allow 7.5 7.5.1 installation quality process standards of the electrical enclosure Cabi surface is clean, neat, no significant phenomenon of conve_, close to nature, close the door.7.5.2 Cabi Cabi face paints no paint, returned to rusted, consistent c

8、olor.7.5.3 uniform indirect gap from top to bottom, slot width 1.5mm 7.5.4 adjacent Cabi surface roughness is 0.7.5.5 the cabis firmly fi_ed, crafts beautiful.7.5.6 Cabi surface gauge, switch cabi mark clear, neat, firm paste.7.5.7 Terminal row of neat, is reliable, the appearance is clean and not d

9、amaged.7.5.8 cables neat and clean, solid binding, binding process in appearance.7.5.9 the first cable production firm, crafts beautiful, clear signage does not fade.7.5.10 fireproof plugging tight, no cracks and pores.7.6 7.6.1 of the standard electrical wiring quality technology cable a, the multi

10、-core wire bunch arrangement should be parallel to each other, horizontal wire harness or wire should be perpendicular to the longitudinal multi-core wire bunch.The distance between the wire harness and wire harness symmetry, and as close as possible.B-core wiring harness into round, multi-core wire

11、 bunch used g wire binding, fastening appearance of the weld appearance quality technical requirements of the project must not have a molten metal stream does not melt the base metal to weld, weld seam and heat-affected zone surface must not have cracks, pores, defects such as crater and ash, surfac

12、e smoothing, weld and base metal should be evenly smooth transition.Width 2-3 mm from the edge of weld Groove.Surface reinforcement should be less than or equal to 1 + 0.2 times the slope edge width, and should not be greater than 4 mm.Depth of undercut should be less than or equal to 0.5 mm, total

13、length of the welds on both sides undercut not e_ceed 10% of the weld length, and long continuous should not be greater than 100 mm.Wrong side should be less than or at 0.2T, and should not be greater than 2 mm (wall thickness mm t) inplete or not allow 7.5 7.5.1 installation quality process standar

14、ds of the electrical enclosure Cabi surface is clean, neat, no significant phenomenon of conve_, close to nature, close the door.7.5.2 Cabi Cabi face paints no paint, returned to rusted, consistent color.7.5.3 uniform indirect gap from top to bottom, slot width 1.5mm 7.5.4 adjacent Cabi surface roug

15、hness is 0.7.5.5 the cabis firmly fi_ed, crafts beautiful.7.5.6 Cabi surface gauge, switch cabi mark clear, neat, firm paste.7.5.7 Terminal row of neat, is reliable, the appearance is clean and not damaged.7.5.8 cables neat and clean, solid binding, binding process in appearance.7.5.9 the first cabl

16、e production firm, crafts beautiful, clear signage does not fade.7.5.10 fireproof plugging tight, no cracks and pores.7.6 7.6.1 of the standard electrical wiring quality technology cable a, the multi-core wire bunch arrangement should be parallel to each other, horizontal wire harness or wire should

17、 be perpendicular to the longitudinal multi-core wire bunch.The distance between the wire harness and wire harness symmetry, and as close as possible.B-core wiring harness into round, multi-core wire bunch used g wire binding, fastening appearance of the weld appearance quality technical requirement

18、s of the project must not have a molten metal stream does not melt the base metal to weld, weld seam and heat-affected zone surface must not have cracks, pores, defects such as crater and ash, surface smoothing, weld and base metal should be evenly smooth transition.Width 2-3 mm from the edge of wel

19、d Groove.Surface reinforcement should be less than or equal to 1 + 0.2 times the slope edge width, and should not be greater than 4 mm.Depth of undercut should be less than or equal to 0.5 mm, total length of the welds on both sides undercut not e_ceed 10% of the weld length, and long continuous sho

20、uld not be greater than 100 mm.Wrong side should be less than or at 0.2T, and should not be greater than 2 mm (wall thickness mm t) inplete or not allow 7.5 7.5.1 installation quality process standards of the electrical enclosure Cabi surface is clean, neat, no significant phenomenon of conve_, clos

21、e to nature, close the door.7.5.2 Cabi Cabi face paints no paint, returned to rusted, consistent color.7.5.3 uniform indirect gap from top to bottom, slot width 1.5mm 7.5.4 adjacent Cabi surface roughness is 0.7.5.5 the cabis firmly fi_ed, crafts beautiful.7.5.6 Cabi surface gauge, switch cabi mark clear, neat, firm paste.7.5.7 Te