國際酒店前廳部前臺接待—SP-RM-FO-REC-A404 可接受的付款方式Acceptable forms of payments

1、酒店管理之家國際酒店前廳部前臺接待服務程序前臺是展示公司的形象、服務的起點。對于客戶來說，前臺是他們接觸我們公司的第一步，是對公司的第一印象，是非常重要的。煙花美文網(wǎng)小編整理了公司前臺接待的工作流程，希望大家有所收獲!前臺接待，又叫“行政前臺”，與“行政后臺”對應，歸屬公司行政部管轄，它是現(xiàn)代企業(yè)典型職位之一，屬于面向于公司外部的公司門面，代表著企業(yè)的形象，必須形象氣質佳，由于此崗位需要值班，不得脫崗，故此職位人數(shù)最低不得少于2人；大多數(shù)企業(yè)通常會依人員流動性提供周期性內調的規(guī)定。其通常主要負責客戶的來訪及登記、電話轉接等事務，迎候來賓、判斷來賓意向并與接待、辦理相關手續(xù)、接聽來電、回訪常見問

2、題。制定前廳部標準運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標準運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓的指導。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策和程序。使前廳部運營及管理手冊格式化，以便于更正、修改。Standard & Procedure 國際酒店前廳部流程標準與程序Position: Reception GSA職位：前臺接待員Department: Front Office-ReceptionDept. Head: 部門：前廳部-前臺部門經(jīng)理：GM Approval: Date:總經(jīng)理批準：日期：Task: Acc

3、eptable forms of payments Code: RM-FO- REC-A404任務：可接受付款方式序號：RM-FO-REC-A404Standard:The following comprises the various forms of payment offered to guests. This information must be understood by all GSAs so guests are not delayed upon check out and the hotel can ensure receipt of appropriate payment

4、for the services provided.標準：以下內容是關于酒店可以接受的付帳方式，每位員工必須清楚理解酒店可以接受的付帳方式以確保酒店收到相應的收入，避免結帳時耽誤客人時間。Procedures:Credit CardNormally, the authorization code and the amount authorized would have already been obtained upon check in and recorded on the reverse side of the registration card. If the folio amount

5、 exceeds the previous authorized amount, another authorization code has to be obtained. The authorization code must be entered on the voucher.The amount of the authorization must be entered into Fidelio system after check in. A copy of the folio with a zero balance and the members copy of the vouche

6、r must be returned to the guest.CashThe guest folio will act as receipt unless an official receipt is requested by the guest.Post the appropriate amount as a cash transaction which will zero the account balance.Print the folio with the zero balance which can now act as a receipt.NB. Only those curre

7、ncies which have been approved by the hotel and are listed on the daily foreign currency rates are accepted.Personal ChequesPersonal cheques are NOT accepted.Accommodation VoucherIf a voucher from a travel agent or airline has been accepted on check in, ensure that all the appropriate charges are po

8、sted to the master account. If the guest has incurred any other incidental charges such as telephone, bar or Business Centre charges they would normally be paid for by the guest directly. This would normally be by cash or credit card and the procedures listed above must be adopted. The master accoun

9、t must be printed out, the folio checked out and the voucher attached to a copy of the folio and added to the bundle for night audit.Company ChequeCompany cheques will be accepted with prior arrangement with the Finance Dept.Blank company cheques presented for payment will be completed by the Recept

10、ion shift leader or referred to the Credit Dept.Billing to CompanyFor those folios which are to be settled by a Company, prior arrangements must have been made and an AR number created in the system.The folio will contain the Companys name and address and the billing instruction letter/fax must be a

11、ttached to the folio. If the folio and billing instructions are in order, the guest will be asked to sign the folio. A copy of the folio will be sent to the Company by the Finance Dept. processes their accounts receivable bill. If prior arrangements have not been made and the guest requests that the

12、 bill or folio be charged to the company, approval must first be obtained from the Credit Manager.程序：信用卡通常授權號碼和金額已獲得，并記錄在登記卡背面。如果消費金額超過已經(jīng)授權的金額，必須再次要授權，授權號碼同樣記錄在簽購單上?？腿说怯浫胱『笮庞每ㄊ跈嗫梢宰鰹樾庞脫］斎腚娔X。打印余額為零的帳單連同簽購單客戶聯(lián)交給客人?，F(xiàn)金一般情況下客人帳單可以做為發(fā)票使用，除非客人另行要正式的發(fā)票。將現(xiàn)金入帳使帳目余額為零。打印余額為零帳單做為發(fā)票。備注. 只有那些酒店同意接受和有兌換率的貨幣前臺才可接受。私人支票私人支票不接受。旅行社憑證如果客人入住時持有旅行社憑證，結帳時要注意將客人雜項費用和旅行社帳目按照要求分開打印。如果客人還有雜費如電話費，酒水或商務中心費用。可以使用上述所講到的以現(xiàn)金或信用卡方式由客人自己付帳。打印主帳單，結掉旅行社憑證所列帳目。將旅行社憑證附在帳單后面交給夜審。公司支票公司支票的