zv永續(xù)絕經(jīng)營的企業(yè)--世界級的公司ppt課件

1、講題 : 永續(xù)絕經(jīng)營的企業(yè) 世界級的公司 (World -class)講員 : 劉英芳 :liu_ying_fanhotmailSpeaker : Y F Liu, 劉 英 芳Experiences : 1. Technical Director, manufacturing operations, Wyeth Taiwan Corporation 2. Engagement Director- Business Consulting, Unitopia Taiwan 3. Director-Manufacturing Operations, Eli Lilly & Co. Taiwan 4.

2、 Manager- engineering, human resources, production, GMP Plant design and construction Eli Lilly & Co. Taiwan 5. Section chief of Nuclear Power Project, Taiwan Power Co.Education : M. S., Univ. of Mass. At Lowell, U.S. A. 1977 B. S., Tsing-Hua Univ. , 1972 Contact : Mobil phone:0952-612-831 :liu_ying

3、_fanhotmailBusiness operation excellence杰出的企業(yè)經(jīng)營 品質(zhì)獎MBNQA (美國)1. Leadership, 領(lǐng)導(dǎo)力2. Information and analysis, 資訊及分析3. Strategic planning, 戰(zhàn)略規(guī)劃4. Human resource development, 人力資源發(fā)展5. Process management, 流程管理6. Business results, 營運(yùn)成果7. Customer satisfaction, 客戶滿意度European Quality Award (歐洲)1. Leadership

4、2. Policy and strategy3. People management4. Resources5. Processes6. Customer satisfaction7. People satisfaction8. Impact on society9. Business resultsBusiness operation excellence杰出的企業(yè)經(jīng)營 品質(zhì)獎Deming Award (戴明獎)1. Policies, planning2. Administration3. Education4. Information5. Analysis6. Standardizati

5、on7. Control8. Quality assurance9. Results10. Future plan (未來的規(guī)劃) Taiwan National Quality Award (臺灣國家品質(zhì)獎)1. Value, objective, strategy(經(jīng)營理念, 目標(biāo)與集戰(zhàn)略)2. Organization and operation(組織與運(yùn)作)3. Human resource development(人力發(fā)展與運(yùn)用)4. Information management(資訊管理與運(yùn)用)5. Research and development(研討發(fā)展)6. Quality

6、assurance(品質(zhì)保証)7. Customer service quality(客戶服務(wù)品質(zhì))8. Social responsibility(社會責(zé)任)9. Total quality performance(全面品管績效)Built to last Collins基業(yè)長青Stable core value system, 穩(wěn)固的價值體系Balanced focus, 兼容並蓄Stretch goals, 高標(biāo)準(zhǔn)Never give up mentality, 堅持與恒心Continuous improvement, 精益求精Organization Capability組織的體質(zhì)Pe

7、ople - skills, knowledge, character, competency 人才 技藝, 知識, 品格, 才干Processes - management, operations & execution (daily job functioning), learning, teaching 流程 管理, 營運(yùn)作業(yè), 學(xué)習(xí), 教導(dǎo)Product or Technology - innovation, development 產(chǎn)品或技術(shù) 創(chuàng)新, 發(fā)展 Results - revenues, profits 績效 營收, 利潤Level 5 Hierarchy五個層級12345C

8、ontributing team member有所貢獻(xiàn)的團(tuán)隊成員 Competent manager,有才干的經(jīng)理Effectiveleader,有效能的領(lǐng)導(dǎo)者Executive執(zhí)行長Highly capable individual有才幹的個人TechnicalskillsPeople skillsConceptualskillsQuality Workforce杰出的任務(wù)團(tuán)隊Quality workforce is formed from the quality people who is a master for all the processes required to generat

9、e the results in the job function 由職務(wù)上的專才組成 (有才干創(chuàng)造績效)CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工Process and result流程與成果Processes are actions and skills relevant, 與作業(yè)及技藝相關(guān) Process: equipment, material, procedure, . 設(shè)備, 資料, 作業(yè)方法, .Establish processes in every fun

10、ctional department, 每個作業(yè)都要建立流程Standardize all the key processes, 流程標(biāo)準(zhǔn)化continuedResults focus on what has happened within a function, 成果著重發(fā)生的事實(shí)Define the metrics to monitor the results, 設(shè)定指標(biāo)追蹤成果Use the data from one system, 運(yùn)用同一系統(tǒng)的資料Keep it simple and visible, 簡明Apply P-D-C-A for continuous improveme

11、nt, 運(yùn)用 P-D-C-A 執(zhí)行持續(xù)改善 Business operation processes企業(yè)經(jīng)營流程Business plan, 營運(yùn)計劃Sales and operations planning, 產(chǎn)銷協(xié)調(diào)計劃 Human resources planning and management, 人力資源規(guī)劃與管理Financial planning, reporting, and measurement, 財務(wù)規(guī)劃, 報告, 衡量指標(biāo)Manufacturing planning and control, 生產(chǎn)企劃與控管continuedDemand and supply manag

12、ement, 需求與供貨管理 Distribution resource planning, 配送服務(wù)管理Data management, 資料管理Education and training, 教育與訓(xùn)練Quality management system, 品質(zhì)管理系統(tǒng) Performance measurements, 績效衡量Philosophy of management管理的哲學(xué)Common sense, 普通的常識Simple method, 簡單的方法Simple process, 簡單的流程Simple skills, 簡單的技巧落後,貧窮主要是管理缺乏效率,未能善加利用資源落

13、後,貧窮的國家都是欠缺適當(dāng)?shù)墓芾鞟bout management, 管理的里程碑TaylorDemingPeter Drucker year,年代188119501954Key focus重點(diǎn)Efficiency效率Quality, efficiency, effectiveness品質(zhì), 效率, 效果Management,Effectiveness管理, 效果Target目標(biāo)Labors勞工All employees全體員工Knowledge workers知識工作者Theory理論Work analysis, standard hour工作分析, 標(biāo)準(zhǔn)工時TQM全面品管Self-manag

14、ement自我管理Process/method流程/方法Stop watch, job enlargement/enrichment/rotation, 馬錶, 責(zé)任加大/提升/輪調(diào)QCC,TQC,JITP-D-C-AEmpowerment,Organization, team授能, 組織, 團(tuán)隊Application in industry, 在業(yè)界的應(yīng)用Ford automobile factory, 福特汔車Toyota automobile factory, 豐田汽車GM, GE, 3M, MotorolaThe New Business Operations Model 企業(yè)經(jīng)營管理

15、方式 Requirements需求Customers客戶 Satisfaction 滿意High QualityPurpose目的Results 成果PeopleProcesses流程Good Services( ) Less TimeLower CostAdditional Value額外的價值Customer satisfaction客戶滿意度的層次Exceed customer needssatisfy unstated customer needsmeet validated customer needsCustomer Partnership夥伴關(guān)係Customer Confiden

16、ce信任Prevent customerComplaints, 預(yù)防客戶報怨World class business operation世界級的企業(yè)經(jīng)營Improving the present, 持續(xù)改善現(xiàn)況Creating for the future, 創(chuàng)造未來Learning/teaching continuously, 持續(xù)的學(xué)習(xí)及教導(dǎo)working effectively at the same time 同時有效的執(zhí)行S - curve concept, 生命曲線 The 1st S - curve current processes, existing products, se

17、rvices, people 現(xiàn)有的流程, 產(chǎn)品, 服務(wù), 人員The 2nd S - curve future: direction, innovation, new products, new processes, better services, better teams 未來 方向,創(chuàng)新,產(chǎn)品,流程,服務(wù),團(tuán)隊 時間成長Business Excellence Equation杰出企業(yè)經(jīng)營的定律To Build and Maintain Quality Workforce建立並維持杰出的任務(wù)團(tuán)隊品質(zhì), 本錢, 生產(chǎn)力1. 驗收, 秤料2. 混合 充填3. 化驗 包裝4. 退貨 客戶埋怨?

18、 !Measurement-Managed (數(shù)據(jù)化管理) v.s.Non-measurement-managed (非數(shù)據(jù)化管理)M-managedNon-M-managedStrategy consensus對策略的共識 90% 47%Teamwork團(tuán)隊合作 85% 38%Open comm.坦誠的溝通 71% 30%Effective comm.有效的溝通 60% 8%Employee self-management 員工自動自發(fā) 42% 16%Quality Workforce杰出的任務(wù)團(tuán)隊Quality workforce is formed from the quality pe

19、ople who is a master for all the processes required to generate the results in the job function 由職務(wù)上的專才組成 (有才干創(chuàng)造績效)CEO, managers, supervisors, staffs, the first line employees 總裁, 經(jīng)理, 主管, 幕僚, 第一線員工Good to Great從 A 到 A+第五級領(lǐng)導(dǎo)人找對人有紀(jì)律的團(tuán)隊面對現(xiàn)實(shí)刺蝟原則有紀(jì)律思索有紀(jì)律的行動強(qiáng)調(diào)紀(jì)律的文化以科技為加速器厚植實(shí)力突飛猛進(jìn)Successful element勝利的要素FocusAlignShewart (Deming) cyclefor process improvement1. Plan 計劃2. Do 執(zhí)行3. Check 檢討4. Act 改善1. Plan/set goals , plan how to achieve them , 設(shè)定目標(biāo)及 行動方案2. Execute the plan 執(zhí)行計劃3. Follow up the process and results,metr