精選商場(chǎng)退換貨英文對(duì)話

1、商場(chǎng)退換貨英文對(duì)話第一幕L: I heard that you have been asked to handle our customer complaints.Z：This job can be really bad.Do not know why always me to deal with complaints from customers.L：I think you were asked because you are concerned about being courtesy and polite.Z：But customers in unreasonable I have to

2、 continue to maintain a polite, really requires well-trained for the job.L：What kind of challenges have you had?Z：In many cases, the complaints people call me, in fact, I already know how to solve their problems, they just do not listen to my speech, complained endlessly about.L：You need to let them

3、 vent.Z：Vent? What is vent?L：It means to let people express their feelings or emotions.Z：So I have to patiently wait for them to vent out all the grievances i?L：Thats right. Dont interrupt them even when you understand the problem and the solution.Z：Is it a waste of time?L：When people are angry or u

4、pset, they need to talk about it. If you listen patiently, by the time most people get to the end of their tirade, they feel better and are not nearly so upset.Z: Customer !L: I advanced to pick up the phone, if there have anything into the office to find me.第二幕Z: May I help you?C: Yes, I would like

5、 to return this shirt.Z: Alright. Do you hxdye your receipt?Y: Yes. Here it is. I bought them last week.Z: And why are you returning them?C I bought it to go with a blouse of mine. But it really match.Z: I see. Oh, wait. Miss , Im sorry. This shirt was on sale.C: Yes, its thirty percent off.Z: Im so

6、rry, but we dont allow returns on sale items.C: I know many stores hxdye that policy. But I hxdye returned sale items here before.Z: Im sorry, but we usually dont do it. It is our policy.C: I just bought this shirt yesterday. And I am a regular customer here .Can you make an exception this time?Y：we

7、 want to see your manager.Z：對(duì)著CCan I see your receipt, please? Im sorry , our manager on the phone cant see you.C：here。Y：Your service has always been like this?Z： The customer is always right, we are here to serve you.C：I mean this shirt doesnt fit me, I must return，Y：You do not help us to return, w

8、e complain about in the mall questionnaireZ：I have to tell your manager busy with things, I have also told you this shirt can not be returned.C：Well, I do not want to say too much to you, I want to see your manager. I want to personally say things to himZ: Well. Let me talk to the manager for a mome

9、nt.C: Good. Z：A lady want to return the shrit she brought yesterday.L: Did not I tell you after the sale of discounted merchandise takes no returns?Z: I know, I have to tell her, but she must return .and she want to see you.L: Well, me and you go with this thing第三幕：Z: Miss, this is our manager。Sir,

10、this young lady want to return the shirt she brought here yesterdayC: Excuse me.L: Yes, miss. How may I be of service?C: I would like to return this item. Are refunds allowed?L: Is there a reason that you would like to return it? Did you have problems with our product or services?C: No, no. It was j

11、ust the wrong size.Y: yes,just the wrong size.L: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate sizeC: No. I would rather just return itL: Oh, you look .Our company provided to these discounted merchandise can not be returned after the s

12、ale. I believe that our clerk explained it to you. This is the Provisions of the mall , your request makes us very difficult. If you like to exchange it,I think our clerk can find the right size for you. Can you do it ? zhao ?Z: You called me? sir?L:yeah,Y: But we actually like to return, and no lon

13、ger want this shirt.Z: we have already to tell you our company policy .Please do not make things difficult for us.L: Miss, you can change your mind? If you just change the size we will hxdye to give you store creditZ:Sir?(小聲說(shuō))L: Only be the case小聲說(shuō)C: It sounds like it is worth.Y:you want those store

14、 credit,right?C: Store credit is okay with me.I will be very high points, so that we earned.Y: Well, whatever. Im just a little dissatisfied with the services of this mall.L: Miss, would you willing to change it?C:yesL: Well, our clerk will give you for a good right size.Z: I have put the right size shirt into this bag. I will hxdye to give you store credit, miss, .If you find something els