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1、35/35Cae 1 Intoctin to nfrman sysWhch mpter as isald atthe US. Cnsusueau n 1951??MARK I ?NIC ?NAC?UNIVA ITh compuer comany tt pioeed th mrocomur was:?Ap ?Hewlet Paar ?IBM?elWhich tatement isae concenooe Law??The term wasndo Gordon o。 ?GordoMor was oe o th fundes of IBM ?Ite 1960sthe storagnsity of t
2、egrate cicit on asiliconchpdouble aboutevey r. ?ay, wen wesak of Moores Law w ref to the doubg cmputepwer evr18 ohs。Whic ofte ollwingis ntpr o th physil system o thefirm?oney ?Data?ersonnel ?MahineThe ypof system hatwuld ot interat with cstoes or agersor anyne else isrfered to as a(n):?opn sstm。 ?oe
3、-loopsstem。 ?losesm。 ?coselop systmI an Mmodel, hicho the folloing components doiforatio n ow rh??Datbase ?Information prcess ?Reort ritig sofwae ?Mteaical modlsThe aciviy orovdngacines acputer wih the abilit o ispay iorsilar to ta of a itelligent hman i reered t as:?artifiiellgnce. ?op decisin supp
4、ort systems. ?manemeninfrmationystm.?deciso spport syems。Th sstmthatllows mnagerstoeeholog to sel-anage soe ofe cerica tass hat suorted a aer in e1960s is refere t a:?deciiosupport systs. ?mnaemnt inmation systms。 ?artificil nligc。 ?peonal roductvitysems.Which of the fllowin i not a ron for he temnd
5、ougowt in ERP software dring the la 1990s??The es i ahieing enterprieide sstems ?he Y2probm?e flurrof corpore mgeraivity?he flowthe leader” copetive straeyWhich anagement lvel inclues he pesient anviceprsien of the ir??Strategic pan evel?Mangementontrlleve ?ctil annn level ?Opatinal contr levichof h
6、efollin is nttradtioalusiess ra of the firm? ?Markeing ?aucturi ?Finance ?PoducinWhihmaementfunctin d mngerat te opertionalcotolleve spe t os time on?ling ?Ogaizig ?irecting?StaffingTheact f seltinfrom alttive oureso ctoni knons: ?prolm solvng. ? probe ?aslutin. ?dcisonmakng。Accoigt imon, hih robles
7、lving ativity is fied aaessigpastchoie?Intelligne ?Choice ?evie ?Evaluationhich technolgy cmpy as dvloed a kyord madeony f ligh?Dell ?Intel?CanestInc?ogichDAB BADAA DCIB itrodcedthe Persoal Comper in 182e erm persoa comput i udas wel as mirocmputer to dscrib he mall, reltvely inxpesve,andpoweful ste
8、ms used for obness and pesonal applicins.heCP introlldy an operatn sytem and mnage he iut adoutput devics, ata sorage devic, aneatio on thedta.CDROMs,flopp drive, nd ardiks are like andom accss mmyn tht the are pranen data store.A omputeauss theublic telen sytem us have a modm betwen th puli telepho
9、neservic nd per。e physicalsytem of he firm consists o tangible resurcesuh iformain.Mst of te infrtin pduce byth rasactionroessig sysem is ntenedfor use by perssinithe irm。One obem ialy managent infoain ssms s ta the mger had troblarticulatg therned。Officclrkus hnolog to suporttheclecal tsks fo manae
10、rs。Th 2K problem helpd spu the grow f RPsoftaredurngh late 199.Th fisturs fcoput utu were accountin mangers.emanagement levl formidlelevel nager has bee aldthe manametcotro lvbse i ther rsosiilityto ut pns intoation and o ensue thatgoalsre met。The actfselectin rom entivecoures of action iscaled deis
11、ion makigccoringtinzbrgs inortinl oles, the mngr akes cotats wiersns outside thmanaers own unit fo hepurpose f attdigtones matrs。The ftre finormat tecnlgy b drive reduced cot and icresed pow of sand cmuniaions。對對錯錯對 錯錯對錯對 錯對對錯對hter 2 Inforationsystems fr coettie dvantgeWhich o th followigsot a oncep
12、uresourc??Data ?cisios ?Personnel?Iformionich nviromnlelement spples matrials,achines, servis, people, nd nrmain that are use by he rm oroduce podcsnd servces?Cusos ?endrs ?Cetitrs ?abor uninsAcrdin o oter, how does airmcreate alu??By creaigvalue activies ?By craig ale cain。 ?B reatig margn ?By ceat
13、ig a value sysem。Whih ftefollwn is t priary vaue activiy? ?Opern?Prcuremet ?Markein & sales ?erviceWhich is not a ssenialingredien each vlueactvty?Purhad nputs ?umn reourcs ?Tecolg?Outpshenthe information systemrtly inteac wit thprocesses, itirefredo as: ?strategic dvatae ?prationaldvanae.?ctical ad
14、ante。 ?md-lee advtag。Whaty ofrm oprate acro product,mets, ntion, nd utres?Multinational crrtion?Glol corpoatio?Sregiccorpaion?EntrpriseWt type firmi nnsystemtht seekst minmizeteunerainyatts ronmen imposes??nerp ?Gbal rporion ?C ?Stratgic copraionWhic of e follongi ot an nformatn resoure??Information
15、 pecalist ?Usrs?Mterials ?Faciltieshen informatondoe not have tobe 100% acrate, which dimensionof inforation is in use??Releancy ?Correctnss ?crcy ?CmpleteessWich stateent i fale regaring gac systm??Data capured bylgac stems producesprimary infomatn ecbg hat hppnedin e at. ?Data catre by legacy syst
16、emsis tilabe。?Legaydatcant be onertedto ew tcnolgs ?Some ecydata may nl ex as paper pntout。Th stndad btapp image formt forWindows that an equie r aouso storag s:?JP. ?I。 ?BM. ?WM。Duringthe ps few years whh bsins rea ha probabl devoteore tnton tosraegic pnning thn ae mst f thether siness rs??Informai
17、o servie?Mrketg ?Financ ?Human esourcesWhen te irmseek to met the ee o t orlwd custmrsth tdardzed roucts,i s rfrre to as:?centralizedcntrol straey.?deenralized control srteg?disrbutd conto tratgy. ?cntraliz exertiestraeen the parent nd subsdiies ok tether n ormulating strage an opeain pois, as wel a
18、s n coordintgthe logisics of getnthe rodus tote righ markets,it isreered ts: ?cnlzed rol strate ?entlize cotroand dstribtd expertisstrat ?ecenralizedntol strateg。 ?ditriued conro stratgy。CBABD BACC CAABLabor union e the rgaizaons obothsild andnskd or fr crtainraes nd industrisSharehersaethe persons
19、wh invest oey inte irm an rpresen the ultimte owers of theirm.The cation s the georaphicrea hre the frmpeforsitoprations.N al reources lowbetween the firmnd al eironmea elmens.il Prter bleves ha ims acieve ale y creating a vluehai.Margin isthe vlue of thefirms prducts and ice estheir cots, as peceve
20、db h firms customrs, n margi ith objeci of t chain. irm can ink its alu ctvtis to those f its suppliers byimlemetig system that makeinut esurces availablewhen neeed.he MC s an pen sytem ht sees to minmze the uncertainty at it envronment imossOe rl wih legacta is tt if it i notin digitara t anno be c
21、aptued as imges.JPG is a common image frmt used manl f Web ges hat ahiev redution of overmost ter frmasSaegic planning or informaio rsorces isthe concurntdevelopment oftrtegc plans fratioservie and t fim so hat th firs pln reflectste spport tb provded y inforaon srvices nd thenfratio sevics pn reflc
22、 te future demn o systems supprt。hetrlz xprtise trag loclizes otol within h par copayih t etraizedcntrol stratey prucsfor ll f eworld makts ar anuactred enral and shipp toe usdiari。Wth th ntalized contol and isribted exeisstraegyhe rent and all ohe subsidiaris ork togter in fmlatig sratgiesand oerai
23、ng plicies, as wl s in cooiating logisics f eng the oduts o the rigt marets。 lbainforato sysem can e deind as sytem that consst o etworkthat ss naon barie.對錯錯對錯對錯對錯對對錯對對對Chpte 3: Usinnfrati echnology toEngge in ElectonicComerceWhichenvonmental eemerfaes with llreas of tebusness? ?inanca ommunty?Cust
24、oes?Copetto ?Gvenenhich business rea delwith ustors,cpetrs, and the governet frelctroc come pertins??Humanreources ?Infaio servc ?Mretng ?Finaeht perc oectroni commerc sB2B? ?6?9%?40%?5Whh commrciaatabarovidegal, ianial, and govermatiofm a de varity of sces? ?LEIS-NEIS?R ?DAL ?Gobal eha SrcsWhicher
25、s frquenty sdn cnjuction wt Itrorganizatia ysem(IOS)??ET ?EDI ?BC ?BBThe ili f irmo ele dsareemet ithissupplrs dcustms t t w adantage s lled ts:?comaratve efficnc。?inenal fciency?inerozaional effiency。 ?barging pwr.hen a fim canreduce he ”shpping cos that is custmersncr thefim i: ?reuing seachreatd
26、csts. ?reducing sopig ots。?nresingteiarainig pwer。 ?nreaing ther witchingcots.When theserices that orteand managethe cmmunicatin lie rprovided inadiion tothe lne iself, this is referredto as: ?EDI ?ET ?VAN?VPNWhihstatmet isfalsergardingexrnts? ?Etrans ae notheman of estalishi an IS ?xtanet alowheshi
27、ngeitivecputr-base iformaion wotr firms sing iformatintehnology commnly sciat with e Inerne。 ?The cst of equipmto etalshan ranetmay tousndsoolls at eac t andteeure comuniatins lines an e hndresof dolars eachnth.?ecurtanpracy ae srou concers he xrats are enerally eurd behndafirwall.Whih of he fllongi
28、s a dietbnefit of atig an introrganiainl sysm??Inceaed orational efiienc ?Incrasebiltytcop ?Improvd relatoshiswith tang artnrs?mproedcustomer srvieWic lanuge can proviestruturandamensfr decribngdatawithin the a pae??HTML ?XL ?DHTML ?OAh typ sale t aemad by mhatdo nt pathscal storefront r ed: ?catalo
29、u sals。?vrtual ales。?hybri ales。 ?nternet ss.Whtgey provied th frst ntwork to deonsratthe fesiblityf cmputertocomuter rasisi o dataint form ofpakets?CSNE ?NFNET ?APAN?CEWhihenc is the EuopenParticle hsicsLaboratory??ARPANET ?CSN ?NSFNET ?CEWhchterm s coinedin e book Nermacr? ?Intee ?od Wde We?Inorat
30、ion spehighway ?CbpaceDCBAB DACCA CD The nar dfni of eectrnicmmreinlude ol bsness transctons that deawit utomers an spplir, onecting teir repetiemute h Ierne.In a 196 sy, firms lste thee constrant foraticipaig n lcrnc commerce inthe followinod:seurity cer,imate or uavalab softae,and high cots.The Li
31、ry ofCvide an ndex of oe 0,000 。. nd Canadia manufacurrs ad ca used tobtain ifomton prods adtheirupplers.Ectronic funds transfr s oe mns rchieving an ntrrganatonl syst.Compaative efficieny cosss f iproveentn the firms own peraons,thus nalig efirm t gathr datfastr, alyze i fastr, andake deisions fast
32、eWh dt presnting mone is ransmttd vera omur netorki is clled lctron nds trsfer.XML i aextensinof the ypertext arku laggethat s ud tcde eb pages.wo raso thatB2C wf the llar lu of 2B is tatore prtand services are eoming avilabl for digialdlivery ad mre cosurs areoercmthei relucanc o purchae using he e
33、.Etertanment h been oneof teeaiet pdtto tae dvae theItet.brd sles ae usdost feent when te irm ithr cannot onsruc a physical storefot orfinds physicl orefronto beeconomic unjsied。he Wl Wdeb iiformationacessibl viatheIntene were hpermed domets rtored n can b etieed b mean of a uiqueaddresin chem.brspa
34、ceia temrall usd to ecrapositive fr tt veseveneacces oe walhof nformaion hat eiss n ormodern sethe Golden l farkeincoud beLocion, Lotion,Loction.”The W busiess plon with whic the geeral pblc is t fmiiar is he onln acion.On ggeson rsuccessfl Itertsis to empasz content oer awor,auio, ad video。對錯錯錯錯 對對
35、錯對錯 對錯錯錯對Chper 4:oputerUse in an Intrnatonal MrketlaceWhichiformationstem is itended met thegal iformati nedsof anagers throuhoutthe fim??Mnent iformato sytem?Infmaton esourcesinfmatossm ?Execuive informationsysem ?Finial inforaton sstemH did the cncep of theirtul ffice get its sart? ?Teleroessng ?T
36、eecomming?Hoteling ?Offce automatohich tr wa oduced eas it seeed ikea rrit y o desri howeployescould elecronicalycmmute towork? ?lerocessing?Tecommutn?Telepreence ?telinghich result fr a USA oday surey financilaninforaion tenolgy firms egaged in teommuting is fls? ?8 eenlanto sa ba ?2 prent plan dcr
37、se ?1peren plan a phaset ?2 percen plan an iceseWhch type o vieocoferencng occurs when peolatthe ecevng sites cn alk o peoplat hetranmttingsite,wileevero viws th same videoimags?One-way vide nd audo ?O-way vieo and to-way udio ?Twowy vid nd audo ?Twowayvide a oe-way uioWhich ft folowig isnt a gudn p
38、rincple forcivi hoeli?esgn space for functonal nes. ?P he employee travel epnsesfor comigtoteofice ?Deesethenumber f nlosedoffie spes. ?Eiminate asigned offisWch sttmnt is fas rering the ThreeIEconmy??The emandfor kscrapsand coursill dcrae ?Tp maemen musavethe skilan knwledgencesay to ueedinte hee E
39、conom. ?oday, almot very firms activites encompass more informtio,dea, and illgnce ta in prvious yrs. ?duation an goernment mustbe dedicatd t the changeThspcalstwheutiesfa intothe areas ofpannng,iplemention,operation, andseurtis the: ?at administr。 ?dtabasecilist。 ?systm aalyst。 ?datbase admiisrator
40、。Which manag dorgramewrk o in afisentralizedormation sevis it?etwork manage?Managr o dabse admnisration?Manager f systsaitenae ?Manage pteroperatinsWichmmniwork is tlizdto interface wi vendrs fo te purpose of acquiring inforion reocs??Innovation newrk ?isoning network ?Surin nwor?utouinnewokWichmode
41、lmaintains he unerlyg assuion thatIT wll not activey iitiae buess nnvatin but willrovide heetwoks o tht innovationcan b aolied b the uinesareas? ?Partermel?Plform model ?Scaabmdl ?InoationdelIn te traditionl comnicatn chin,wo cmuncate directly wth thebase adminitraor,sysems analyst, adetork pecialis
42、t??Programr ?peatr ?Compute?UserWhich syst developmnt knowledge cnsss of ndertandgowtuse inrmation ach step ofe robem-slvig rocs,were ainformati cbe btained, andhw o shre nfraon wt thers??Copue iteay ?Inormation litera ?Buiess fundamentals ?ystms mdelingWhich systes eveoent skil ivls the udy an ultm
43、ae derstandig o atatin r he purpseof forulatng a rsponse rsolutin?Cmmuictons kils ?Aaytical bity ?reatvity ?LadsTe halnge facd by vlopig a kowlegmanagementysem thtate”at a clardefnition oKM musbe fouated ad usd within togaiation tht is ithin he eisingIT infastrr, fo whi ogca set?ctive/strateic nagem
44、et ?Cost, bnefit, rsk ?peaio manaement ?StaarsABDB BBDCC DBBDBuiness arrmatn systemsr taloed to he physical orgnization.The concto avtal office go its strt with elprcessiIn th 170s th term teleprssg sed t decie da cmmunictonOne f the dadvants teecmmting is tat the epoyes feel tattey beme itims o n e
45、lectrnic layof.Advantaes of the vtal ficiclue redued facilitycost, reducedquimentcost,reuced ork stopages, nd social conibutin.Dtabaseadinistrtrs ork wit sers to evlop nw sysms and iprove existing sysems.Neoradinistatrs wrk withsytems analytsad uss inestabshing th da comucaiosntwos ttie tgeher wdsea
46、 coming resuces.Avisining ntworenablethe CI to work wt top mngenntrategc planing oinrtinreursThe as foheplformmode is that to sourcing netwrs reuiiz o interface wih vdors en enang n infratrucure maagemnt nd utios delieryIis necary for end users ssume otalosibilit fo systemsdelopmen, bt theymut do e
47、rtion ofit。System thr describs how todepic henoea s nomaiv ystmssuures。Thesysms devlpme kiof delation s the abiityto directotherstoerformtasks.he knowedge manaement chalengs t the oeraional anagmnt levelinclue proesses msbeput ac ensung that nwedge obe inopoae nte Mytm irlevant,letmate,and rrentNato
48、na ocyma dctte that data e poesed within he county rather tn tanstte out ofthecountyacessd elsewheeTrnsorer t fows r he mvements o acinereadble dta ass atonal budaries。對錯對對對 錯錯對錯對 對錯對對對Cter : Ethical Imlicatiosof fomation Tehnologhch ompe comoet is a devi tht prses and/r tansmtsdata fte comper to he
49、 ue? ?CP ?RM ?Ouput device ?Inu dvicWich procesosped refrsto bilions of ccles pe secod?Mehetz?Gigahertz ?Terahrtz ?PetaflopsWhic ofthefollowing i not a term used to descrbe dtathat issred i comuter?Memory ?rmary stor ?Secondrstoage ?Ranome meoryhetpe in-lineemoy mle ta hod asetof 9 memory chis ee t9
50、th chip isused for ror checn s frd oa:?AM. ?SDRM ?MM. ?DIM。Wh type o storage holds appoxmately 60B of data??3 inchfopp dsk ?Z dis ?C disk ?DVDdisWc t of printrieenilycpier machne??Lsr priner ?Ink-t pnter ?Potter?-matri rntehat iste e feaue of prson coutngdevics?Long batery life ?bility ?Abiity tsync
51、honiz dta is wih e comput rsurces ?Sal,u unction displa eenWhicho th foong snot a popular brand fprsal diital ssisns??Pal ?Handprn ?Blackbery?NokaWh tpe o oftwemnages theomputer poese, unctningas an intefae, connting te usr, te pplatn softwae, and the harwa??Sytem otare ?Operatig ystem ?Utilt pga ?T
52、anlao proramWhh technology takes advantge fheig qui ommniction chieve wihfberoptic? ?irtuapvatnetrk?Frae reay ?ychronous transf mde ?rvte linsWhich of he fllowing is not aratetic of the Sse eworAciectureproco??It s designedfr lare cmpr.?It doesnot requireahot compr。 ?Itequies firstopuhase additional
53、hrdwre tocontol ommunications. ?t wa estabished by IBM in 19Which compny was nt invoe n the delometof Eenet? ?eox ?Ine ?IM ?Diil Equipmnt CorprtioTmnications ework hdwaethat connes ANtogetris rerred to s a: ?hb?router.?tch。?I.Whhof the folowin trms s us the coection of networks tha an be jonedtogeth
54、e??Iner?internt ?intranet ?exranetnhe ofiof the fre whih perna compuing devie miht u pug int yur come?HadhedPCs ?PcktPCs?Cell hone ?ablt sBC ABDBB BCCRandom access memory is locted h compters min circui bard.Tinaton csr speed and crcitry mvemet achies Mooresw.AM runs ch faster tha mostcoventilmemory
55、becauseitynizes is cyces wh the prcesorscyles.Tretpes of hih cacity mediancud i dik, comact disks, ddiil vesiledich most cmlin reason o u mne-aptured datais the low cos.The rccal dvantae oinjet prites ove asr prines is tt hyprduc clr utpu at relatiely low costattrylfe ia contrint of pesonal compuinv
56、ices。A utiliy i n operting systmouine that enables the user o prfom crtin asc data procesing erions ht are notuique t aparicular usersapplicatin。 ird eneraionlaguage ison that xeses wa is to be dne by te comptrwthout eplicitlydefinin owhe tas wil ocl is the spcican foforting aatobe trnsf
57、errebetween mmuicaions qupmet. ad 3 lines can be mlipleed, broke into separatelnes f omuniatiVNs ra secur,fat, andinexenv conectin btweeonizaio。he n iaoke Rig etwor i th host comtr that slodtoontro omuniaios。C/Ptansor Transmss ControtoclInteretPrtocolA gwayis a dvic that receiv adtaacket from ompute
58、rat thed f ne spoefthe tar in a staetwrk and oies he cotntt al other dvices。對錯錯對錯 對錯對錯對 對錯錯對錯Chapr : Ss CocepIn th daa hierarchy, hat is a cllecion relatd dat feld? ?Fl?Reord?Database?aaWhih tbae deiito thellection of al of a irs corbase t? ?atabase ?elationaatabase?Genra definition o a databae ?stt
59、ive dentiof a taWich of he ollowing sateetsis s rgrn flat files?? flt ave reatng colun ?Afl the consan seqenceofata filds that datbase mnagemetruire。 ?Ft fil allowreaioal databse strcures to e nrmalizd. ?A tabl mtbe a flat coputerea datfiedsfrm a record i eqece。Which tatemet is alseoncernig ntok dat
60、basstucturs??The etwor dtbasstrctue adeveoped toaw retrievl f speic records. ?The network datae stuctue llows a gin reor o poi tony ther reci tedaabase.?e netwrk dtabas ttr soled throblmf aing t bcktra all th way t a jinnganch ofhe database. ?Trk dtabas strcue was thitdatabase anementstemdevopd by E
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