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1、ContentChapter1: An Overview of Human Resource Management Chapter2: Job analysis and job designchapter 3: Human Resource Planning Chapter4: Recruitmentchapter5: Selection and Placement Chapter 6: Training & DevelopmentChapter 7: Performance Management and Appraisal Chapter8: Compensation Strategies

2、and Practices chapter 9: Incentives and benefitsChapter10: Global Human Resource ManagementChapter1: An Overview of Human Resource Management高級人力資源專家(SPHR,SeniorProfessionalinHumanRecourses) 就是(SHRM,Society for Human Resources Management)下屬分支機(jī)構(gòu)人力資源認(rèn)證學(xué)會(HRCI,HumanRecourses CertificationInstitute)HR 職

3、業(yè)資質(zhì)之一。HRCIHR 職業(yè)資質(zhì)認(rèn)證:PHR (Professional in Human Resources) 人力資源專業(yè)人士SPHR(Senior Professional in Human Resources)高級人力資源專家GPHR(Global Professional inHuman Resources)人士HRM人力資源管理Mission使命Administrative行政的Strategic戰(zhàn)略的Operational操作的Tactical戰(zhàn)術(shù)的Physical resources物質(zhì)資源Financialresources 財務(wù)資源Performance績效 業(yè)績Phil

4、osophy理念Motivate激勵Orient(使)適應(yīng) (使)定位Evaluate評估Compensate補(bǔ)償 酬勞Promote提升Turnover(人員)流失Jobanalysis工作分析Job design工作設(shè)計Jobdescription工作描述Recruitment 招聘Selection甄選Benefit福利Performancemanagement績效管理Humancapital人力資本Intellectualcapital智力資本Chapter2: Job analysis and job designDocumentation 文件資料Psychometric心理測量的

5、Multistage多階段的multishift多班制的Feedback反饋Questionnaire問卷Methodology(一整套)方法Autonomy自主權(quán)Absenteeism曠工、缺勤Turnover人員流失Coordinate協(xié)調(diào)Identify識別Open-ended開放式的Jobanalysis工作分析Jobdesign工作設(shè)計Jobdescription工作/崗位描述Job specification工作/崗位規(guī)范Performancestandard績效標(biāo)準(zhǔn)Jobrotation工作輪換輪崗Jobenrichment工作豐富化Jobenlargement工作擴(kuò)大化Jobs

6、implification工作簡單化Jobsystem崗位系統(tǒng)Jobincumbent在職者jobanalysisschedule工作分析計劃表chapter 3: Human Resource PlanningSurplus過剩、多余promotion提升(反義詞:demotion降職)Shortage短缺、不足payrate工資率Inventory庫存,儲備simulation模擬internal內(nèi)部的External外部的Qualitative定性的Quantitative定量的Forecast預(yù)測Deregulate解除(對的)管制Regulate管制Globalization全球化T

7、ransfer工作調(diào)動Audit審計Termination終結(jié)、終止Assess評估Migration遷移、流動Outflow流出(反義詞:inflow 流入)Attrition人員耗損;減縮人員Recall人員召回;產(chǎn)品回收Downsize裁員、縮編ruleofthumb拇指規(guī)則,經(jīng)驗(yàn)法則HRIS (humanresourceinformationsystems) 人力資源信息系統(tǒng)environmentalscanning環(huán)境掃描(分析)Delphitechnique德爾菲法nominalgroup名義小組Statisticalregressionanalysis統(tǒng)計回歸分析Decision

8、rule決策準(zhǔn)則Demographics人口統(tǒng)計狀況Successionanalysis繼任分析Contingentworker臨時工Transitionmatrix過度矩陣Earlyretirementbuyout提前退休買斷Replacementchart補(bǔ)充替代圖Chapter4: Recruitmentrecruitment招聘executive search firm 獵頭公司jobvacancy崗位空缺retainer聘金candidate申請者 求職者jobfair招聘會trainee受訓(xùn)者e-recruiting電子招聘replacement替代 補(bǔ)充jobboard求職網(wǎng)站m

9、orale士氣openhouse開放參觀日promotee被提拔者snailmail蝸牛郵件inbreeding近親繁殖employer website 用人單位網(wǎng)jobposting工作崗位布告careerplacementoffice職業(yè)介紹所specialrecruitingevent特色招聘會professional/career website專業(yè)職業(yè)網(wǎng)站chapter5: Selection and PlacementSelection甄選Placement配置Applicationform申請表Un/Structural interview 非結(jié)構(gòu)結(jié)構(gòu)化面試Behavioral

10、interviewSituational interview行為描述型面試情景模式面試Stress interview壓力面試Negativeemphasis負(fù)面效應(yīng)HaloeffectStereotype光環(huán)效應(yīng)刻板印象Snap judgment 第一印象Bias偏見Chapter6Training & Developmenttraining培訓(xùn)development開發(fā)disseminate傳播self-efficacy自我效能感(自信心)auditorylearner聽覺型學(xué)習(xí)者tactilelearner觸覺型學(xué)習(xí)者visuallearner視覺型學(xué)習(xí)者transferoftraini

11、ng培訓(xùn)轉(zhuǎn)移roleplayorientationsocializationcommitment角色扮演(對新人進(jìn)行的)情況介紹;適應(yīng)性培訓(xùn)合群承諾(員工對組織的歸屬感和奉獻(xiàn))trainingdelivery實(shí)施培訓(xùn)pilottest嘗試性測試on-the-jobtraining在職培訓(xùn)internship實(shí)習(xí)internapprentice實(shí)習(xí)生學(xué)徒instructor-ledtraining有授課老師指導(dǎo)的培訓(xùn)distancetraining/learning遠(yuǎn)程培訓(xùn)學(xué)習(xí)job-site/on-the-job development在職開發(fā)off-site/off-the-job deve

12、lopment脫產(chǎn)開發(fā)coaching指導(dǎo)、輔導(dǎo)jobrotation工作崗位輪換simulation模擬(“商業(yè)游戲businessgame)Chapter7:PerformanceManagementand Appraisalperformance 績效measure 測量appraisal 評估benchmark 基準(zhǔn)點(diǎn)numerical 用數(shù)字表示的multisource appraisal 多渠道評估360 feedback360反饋self-rating/self-appraisal 自我評估graphic rating scale 圖評價量表forced distribution

13、 強(qiáng)制分布critical incident 關(guān)鍵事件field review 專家評估法behaviorallyanchoredratingscales(BARS) 行為錨定評估量表法behavioralobservation scales (BOS) 行為觀察量表法behavioral expectation scales (BES) 行為期望量表法management by objectives (MBO) 目標(biāo)管理法Chapter8: Compensation Strategies and Practicescompensation補(bǔ)償、薪酬reward報酬、酬金intrinsic內(nèi)在

14、的extrinsic外在的monetary貨幣的、金錢的tangible有形的basepay基本工資variablepay可變工資hourlypay按小時支付的工資healthinsurance健康保險benefits福利medical/lifeinsurance醫(yī)療人壽保險paidtimeoff帶薪休假retirementpension退休金bonus獎金incentive激勵stockoption股票期權(quán)proceduraljustice程序公平distributivejustice分配公平paysurvey工資調(diào)查paystructure工資結(jié)構(gòu)paygrade工資等級payrange工

15、資范圍benchmarkjob基準(zhǔn)崗位broadbanding拓寬薪酬范圍overlap重疊chapter 9: Incentives and benefitsIncentive激勵Benefits福利award獎勵Piece-ratesystem計件工資制Sales commission 銷售傭金B(yǎng)onus獎金 紅利Gainsharingplan利潤分享計劃Employee stockownershipplan(ESOP)員工持股計劃Collateral抵押Executivecompensation高管薪酬P(guān)erquisite(perk)額外福利 ;特權(quán)Workerscompensation

16、工商賠償U(kuò)nemployment compensation 失業(yè)補(bǔ)償Socialsecurity社會保障Pensionplan退休金計劃Financialbenefits經(jīng)濟(jì)福利Insurancebenefits保險福利Educationbenefits教育福利Social andrecreationalbenefits社會與娛樂福利Time-offbenefits非工時福利Securitybenefits保障福利Leavesofabsence休假Healthcare醫(yī)療保健Chapter10: Global Human ResourceManagementhost-country東道國equ

17、alemployment平等就業(yè)employmentdiscrimination就業(yè)歧視Infrastructureinfr strkt基礎(chǔ)設(shè)施individualism個人主義collectivism集體主義powerdistance權(quán)利距離uncertaintyavoidance不確定性規(guī)避Masculinitymskjuliniti男性特征Femininityfemininiti女性特征Long-termorientation長期定位Short-termorientation短期定位Multinational corporation(MNC)跨國公司Homecountry母國parentcountry)Parentcorporation母公司Expatriateeksptrieit外派人員parent-countryHost-countrynational(HCN)東道國員工Th

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