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SoftwareAssetManagementManagingITInvestmentsSoftwareAssetManagementMicrosoftLicensingInsights11,13&14March2003SoftwareAssetManagement-SAMOverviewoftopicscovered:WhatisSAMandwhatdoesitmeantome??HowtoimplementaSAMprogramandmanageyoursoftwareefficientlyEliminateunnecessaryITspending––MicrosoftVolumeLicensingbestpracticeGrantsownerthelegalrighttouseoraccessasoftwareprogramUsagegovernedbyvendorslicenseagreementandcopyrightlawIntellectualpropertycopyrightremainswiththevendorWhatisasoftwarelicense?WhyinvestinIT?Expediteachievementofbusinessgoals

Workfaster+Improvequality+Minimisecost=CompetitiveAdvantageSoftwareAssetManagementComprehensiveapproachtoimprovingROITwofocusareas::Minimisecostsandinvestments;andMeetandexceedbusinessrequirementsTotalCostofOwnershipTheCostingModelOnly12%ofthetotalcostspentons/wandh//w18%20%100%%24%18%2%6%12%SupportMgtHW/SWDevCommsEnduserDowntimeTCOEarlySAMAttemptsSetofprocedurestoidentifyusageIgnoredfinancial/contractual/technicaldetailsWhydidearlyattemptsfail??SAMwasseenpurelyanITissueLackofconsiderationoftheneedsoftheorganisationasawhole-->SAMshouldtoucheverypartofyourorganisationUpperManagementWhenadministeredintelligently:PromotecommunicationandcoordinationProvideperformancecriteriaDefinesresponsibilityForceplanningKeyPlayersPurchasing&AccountingProcurementRecordkeepingAccountsPayable(AP)Q:CanAPdeterminewhethertopayinvoice??IsthevendorhonouringallTerms&&ConditionsMaintenancecontractsbeenapprovedAgreementcancelledKeyPlayersITadministration/helpdeskNegotiatebetterlicensingdealsImprovesdecisionsonupgradesandsupportAssistwithdeploymentProactivenotreactiveMaximisehelpdeskservicesKeyPlayersEndUsersDefinesenduservsITresponsibilitiesEducateonITpolicyandproceduresGivesaninsightintoITStrategyPromoteconsistencywiththeend-userWhydidweupgrade??KeyPlayersWhyisSAMimportant?LicenseComplianceVendorsnormallyviewunintentionalmisusesympatheticallyMustdemonstratecomplianceeffortsIntentionalnon--compliancenottoleratedTheCostPublicembarrassmentSubstantialfinancialpenaltiesPersonalliabilityforcompanydirectorsWhyisSAMimportant?DecreaseRisks:AcquisitionRisksUnauthorisedpurchaseoflicensesLicensespurchasedbutnotreadilylocatableOverpaymentoflicensefeesWhyisSAMimportant?Distribution//DeploymentRisksLackofcontroloverwheresoftwareisinstalledUnauthorisedduplicationofsoftwareMonitoring&ReportingRisksSoftwareusageisoutsidelicenseconditionsUnderlicensedproductsOverlicensedproductsSAMPitfallsPurchasinganelectronicmonitoringtoolwithoutaSAMprograminplace‘Silverbullet’solutionsSAMeffortsarelikelytostallRecommendedApproachAssessyourowncircumstancesLooktoaphasedimplementationAdoptthemostappropriateelementsaseverybodyisdifferent:SmallBusinessMultiNationalPublicSectorPrivateEntityPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopingaSAMprogramPhaseOnePlanningandBudgetingDefineresponsibilitiesPhaseTwoEstablishProceduresProcurementDeploymentManagementPhaseThreeDevelopPolicyPhaseFourEmployeeEducationPhaseFiveSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFivePlanningandBudgetingIdentifybusinessobjectivesAssessinfrastructureneedsIdentifyexistingresourcesResearchavailableopportunitiesCapturewithinbudgetPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFivePlanningandBudgetingAcomprehensivebudgetshouldincorporate:Hardware&&softwareTrainingDevelopmentManagementSupportDowntimeSupportDowntimeManagementTrainingHW/SWComm/DevPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDefineResponsibilitiesContractual:Master-EnrollmentholderWhoisresponsiblefor:ImplementingSAMPlanning&&budgetingMonitoringcomplianceDevelopingSAMpolicy&proceduresAppointasoftwaremanager?‘Sendsastrongsignal’PhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopingaSAMprogramPhaseOnePlanningandBudgetingDefineresponsibilitiesPhaseTwoEstablishProceduresProcurementDeploymentManagementPhaseThreeDevelopPolicyPhaseFourEmployeeEducationPhaseFiveSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveEstablishProceduresPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveProcurementPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveCASESTUDYDecentralisedconstructioncompanyNoclearprocurementpolicy;;purchasesalsoondecentralisedlevel..PurchaseofFPP,,OpenOver-licensedonseveralapplications,under-licensedonOfficeproProcurementPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveQ:Howcanweaddressthis?A:InvoiceverificationHaveallITrelatedinvoicesforwardedtoITdeptpriortopaymentAsprocessevolvesdevelopalinkwithacctspayableProcurementPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDeploymentAccesstosoftwareislimitedAuthorisationforloadingisdefinedProducttobeloadedisclearlystipulatedSoftwareregisterupdatedonceinstalledHomeusageismanagedDisposalofoldmediacontrolledPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveManagementPitfallsUseofspreadsheetsorsmallcustombuiltdatabaseProcessalmostguaranteedtofailasitbecomestocomplexandonerousPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveRecommendationLooktoadedicatedownershipmanagementtoolcapturing:WhatwasoriginallypaidRecurringcostsHowandwherewasitacquiredH/w&&s/winterdependencies--OEMReferencetosoftwarelicenselibraryManagementPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveEstablishgoodrecordkeepingsystemsHardwareInventorySoftwareinUseInventoryLicenseInventoryMediaInventoryManagementPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveManagementCASESTUDYEuropeanMediagroupSuspectedofbeinguncompliantLARhadsystemproblems30%oflicensesunderwrongcontract..PhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveQ:Howcanweaddressthis?A:ReconcilePOtoinvoiceandlicenseconfirmationWhyadoptthistypeofapproach?PhysicaldeliverabletocontrolpaymentResellerfocusesonprocessingaspaymentdependsonitMoreefficientthanamacrolevelassessmentIdentifieserrorsclosetowhentheyoccurManagementWhatismy‘ProofofLicense’??Acceptable‘proofoflicense’isdeterminebythemethodinwhichthesoftwarewasprocured.Forexample::Retail//OEMproduct::CertificateofAuthenticity((COA)Volumelicensingproduct((Select/Open):On--LinelicenseconfirmationsPurchaseOrdersInvoicesResellerconfirmationsWhatdoesnotconstituteProof??PhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveProofofLicenseforRetailProductsAsoftheLaunchofXPPriortoXPPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveProofofLicenseforOEMProductsOperatingSystemsApplicationsPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveProofofLicenseforVolumePurchasesOpenSelectandEnterprisePhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveHistoricalProofofLicenseforSelect((priortoe-License)PhaseOnePhaseTwoPhaseThreePhaseFourPhaseFivePhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopingaSAMprogramPhaseOnePlanningandBudgetingAppointaS/wManagerPhaseTwoEstablishProceduresProcurementDeploymentManagementPhaseThreeDevelopPolicyPhaseFourEmployeeEducationPhaseFiveSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopPolicyNeedtoaddress::

Planning

H/wands/wretirement

Acquisition

LicenseDocumentation

Installation

VersionControl

Compliance

Auditing.Policiesshouldhavethreatofdisciplinarysanctionsassociatedwiththem.PhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopPolicySignedbyallemployeesandcontractorsMadeaconditionofemploymentDocumentedontheIntranetPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopingaSAMprogramPhaseOnePlanningandBudgetingAppointaS/wManagerPhaseTwoEstablishProceduresProcurementDeploymentManagementPhaseThreeDevelopPolicyPhaseFourEmployeeEducationPhaseFiveSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveEmployeeEducationTargeteducationatallemployeesProgramshould:Explains//wcodeofethicsandSAMpolicyDiscusss//wpiracyandwhyit’saproblemExplainthehiddencostsofillegalsoftwareCombinewithotherITrelatedissuesBackingupuserdataInternetandEmailuseSecurityPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveDevelopingaSAMprogramPhaseOnePlanningandBudgetingAppointaS/wManagerPhaseTwoEstablishProceduresProcurementDeploymentManagementPhaseThreeDevelopPolicyPhaseFourEmployeeEducationPhaseFiveSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveAnassessmenttodeterminecomplianceInternalorexternalShouldberegular--atleastannuallyUseofadiscoverytoolProvidessecondhalfofthedataneededRedeployassetsnotbeingutilisedRemedyanyunderlicensingSelfAssessmentPhaseOnePhaseTwoPhaseThreePhaseFourPhaseFiveSelectingatoolLimitedlistoftoolsNotanendorsementGASP5SuiteSMSExpressSoftwareManagerZenWorksPCProfileMSIA(Microsoft)SelfAssessmentMSIAReportExampleOneMinuteSAMTakeAwaySAMisaprocessnotaneventShouldtoucheverypartofyourorganisationAvoid‘‘silverbullet’solutionsLooktoaphasedapproachFinancial,,contractualandtechnicaldatajustasimportantasusagedataSoftwareAssetManagement-SAMOverviewoftopicscovered:WhatisSAMandwhatdoesitmeantome??HowtoimplementaSAMprogramandmanageyoursoftwareefficientlyEliminateunnecessaryITspending––MicrosoftVolumeLicensingbestpracticeMicrosoftLicensingSpecificsSoftwareAssuranceClientAccessLicenses(CALs)PerServer/Seat//ProcessorInternetConnectorCoreCALSelectTheOpenLicenseprogramSoftwareAssuranceFocusedon:StreamliningadministrationReducingacquisitioncostsCorrectingformerinequitiesProductimplementationandsecurityPredictablebudgetingPromotingprogramconsistencyStreamliningAdministrationEliminatestheneedtomaintainnumerouslicenseconfirmationsReplacesaconfusingcollectionofupgrades–VersionUpgrade–CompetitiveUpgrade–License–ProductUpgrade–SoftwareAssurance–LanguageUpgrade–L+SA–UpgradeAdvantageClientAccessLicenses(CALs)KeyPoints:Neededtoaccessserversoftwarewithanotherdeviceeg.PC,workstationorterminalIsnotsoftware!!It’salegaldocumentthatgrantsaccesstotheservicesoftheserverIsaseparatelicenseandisnotpartofanyoperatingsystemeg.Windows95/98orNTClientAccessLicensesPerServerPerSeatPerProcessorInternetConnectorCoreCAL5optionsforlicensingserverclients:ClientAccessLicensesPerServer

OnlyWindows2000ServerCALCALCALServerLicenseClientAccessLicensesPerSeatServerLicenseServerLicenseWindows2000ServerSQLServer2000Exchange2000SystemManagementServer2.0MicrosoftMobileInfoServerSharePointPortalServerCALCALCALCALClientAccessLicensesPerProcessorHostIntegrationServer2000InternetSecurityAccelerationServer2000BizTalkServer2000ApplicationCentre2000CommerceServer2000SQLServer2000MicrosoftOperationsManagerVendorsPartnersCustomersInternetFirewallInternalClientsProcessorLicenseClientAccessLicensesInternetConnectorsInternetConnectorLicenseCustomersInternetFirewallProvidesaccesstoanunlimitednumberofanonymoususersovertheInternetCoreCALsLicenseservercomponentsacrossalldesktopswithinthefirewallIncludesaCALfor::WindowsServerExchangeServerSystemManagementServerSharePointPortalServerCoreCALssoldwithSoftwareAssuranceattachedClientswillalwaysbelicensedregardlessoftheserverversiondeployedOEMLicensingNoadditionallicenseneededtouseolderversionoperatingsystemifOEMisWindowsXPProHowever,endusersmaynot:UsemultipleversionssimultaneouslyTransferWindowsXPProtoa3rdpartyRestrictionsonrentingandleasingremovedfromWindowsXPProEULANetworkinstallationnowpermitted–supportsimplementationenhancementsinWindowsXPProgramsBenefits:InstantaccesstosoftwareEasytounderstandValuableinvestmentBroadrangeofsoftwaretitlesavailableConvenientlicenseacquisitioneSelectelectroniclicensedeliveryMicrosoftSelectOpenSubscriptionLicense4differentOpenLicenseflavours::OpenBusiness:Initialorderminimumof5licensesOpenVolume:Initialorderminimumof150ptsperpoolOpenSubscriptionLicense(OSL))SeenextslidesMulti-yearOpen((MYO)SeenextslidesOpenSubscriptionLicenseRequiresminimumof5pc’’sFacilitatesstandardisation::MicrosoftOfficeProfessionalMicrosoftWindowsProfessionalupgradeCoreCAL––cannowselectwhichcomponentsarecoveredD

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