商務(wù)英文三人對(duì)話(building relationships) 10分鐘

商務(wù)英文三人對(duì)話(buildingrelationships)10分鐘商務(wù)英文三人對(duì)話(buildingrelationships)10分鐘商務(wù)英文三人對(duì)話(buildingrelationships)10分鐘xxx公司商務(wù)英文三人對(duì)話(buildingrelationships)10分鐘文件編號(hào)：文件日期：修訂次數(shù)：第1.0次更改批準(zhǔn)審核制定方案設(shè)計(jì)，管理制度A：mynameisabby,thisismymbaclassmatexueping,thisismyclassmateliufang.Weoftenhaveadiscussionaftertheclass.xueping:twomindsarealwaysbetterthanone.Thatisthereasonwhyweliketotakeabouteverything.liufang:todayourtopicis”buildingrelationships”.A:whatarethemostimportantrelationshipsforyou,xuepingxueping:Ithinkthemostimportantrelationshipsformeismyboss.A:Really,whyxueping:BecauseI’mworkinginaprivatecompany,mybosscandecideeverything.A:Whataboutyou,liufang,whatarethemostimportantrelationshipsforyouliufang:Mydivisionorteam.A:Becauseyouaretheleaderofyouteam.liufang:yes,Imustfocusonbuildingrelationshipswiththemtomakesureeverythinggoingwell.A:That’sright.It’simportanttobuildingrelationshipswithcompany,clients,team,suppliers,bossandotherpeople.xueping:Inalargegroup,doyoumoreoftenintroduceothersorgetintroducedA:getintroduced,youknow,I’malittleshy.liufang:maybeIlikemoreactive.Ioftenintroduceothers.xueping:Canyouremembertheirfaceandnameliufang:yes,it’seasyforme.A:whenImeetstrangers,Iwillfeelalittlenervous.xueping:Wecan’tkeepaconversationgoingonlywithourfriends.Maybethestrangercansharesomeinterestwithyou.A:ok,Iwillbemorefriendlyandactive.liufang:Andtakeeasy.A：trymybest。xueping:Ifyounormallyreliablesupplierletsyoudownonanimportantorder,whatwillyoudoA:I’mworkinginamanagementcompany,wedon’thavesupplier.xueping:Justimagine.A:well,Iwillaskforanexplanationandgivethemanotherchance.xueping:youaresokind.What’syouopinion,liufangliufang:Iwillnotgivethemantherchance,iftheyletmedownthistime,therewillbethesecondtime.Ican’ttrustthem,Iwillchangesuppliers.xueping:maybeyouareright.weshouldreducetheerroraswellaswecan.liufang:Ifyoubestcustomerismakinganunjustifiedcomplaint,whatwillyoudoA:pointouttheirerrorliufang:eventheywillgetangryA:Iftheygetangry,theywillnotbuyourproductanymoreliufang:maybe,youknowit’sbuyer’smarketnow.Xueping:Iwillagreewiththembecausethey’reimportant.Ihasbeentoldthatsuccessisallaboutattractingandretainingcustomers.A:Ithinkifwesupplyahighqualityproducttocustomer,theywillnotleaveus.Xueping:buttheyalsowantgoodservice.Ifyoupointouttheirmistakestraightly,theywillfeelembarrassed.liufang:itsoundsright.Higherquality,cheaperprice,betterservice,allofthesehelpusattractingandretainingcustomers.A:It’snoteasytobuildrelationshipswithcustomers,rightOncecompanieshaveattractedcustomerstheyoftenoverlookretainingcustomers.Failingtoretainingcustomerswillcostbusinesseshugeamountsofmoneyeveryyear.Ithasbeenestimatedthataveragecompanylosesbetween10to30percentofitscustomerseveryyear.Whatissurprisingisthefactthatfewcompanieshaveanyideahowmanycustomerstheyhavelost.Xueping:Yes,Ihavereadsomereportaboutthat.Nowsomecompaniesbeginningtowakeuptotheselostopportunities.Cuttingdownthenumberofcustomersacompanylosescanmakearadicaldifferenceinitsperformance.ResearchintheUSfoundthatafivepercentdecreaseinthenumberofdefectingcustomersledtoprofitincreaseofbetween25and85percent.liufang:wow,whatimportantthatretainingcustomers.someonesaidthataregularcustomerisworthmorethan5000dollars.Acustomerswhoreceivesapoorqualityproductorserviceontheirfirstvisitandasaresultneverreturns,islosingthecompanythousandsofdollars.So,companiesshouldfocusongettingcustomers,withlittleattentionpaidtokeepingthem.A:establishedcustomerstendtobuymoreandusuallycostlesstoservicethannewcustomers.Xueping:Iagreewithyou.AndTheytendtobelesspricesensitive,andmayprovidefreeword-ofmouthadvertising.liufang:buildingrelationshipswithnewcustomers,thenturnthemtobeclient,thenasupporter,iftherelationshipissuccessful,intoanadvocatepersuadingotherstobecomecustomers.A:Great,thepointishowtobuildexcellentrelationshipswithcustomers.IthinkThebasisofmostgoodrelationshipsistrust.Ifyoucannotbetrustedbythecustomers,thentherelationshipisnevergoingtorunverywell.Buildingtrusttakestime,especiallywhenthecustomershavebeencheatedinthepast.Xueping:Ithinkwecandothingsthatareinthebestinterestofthecustomers.Ifwewanttobuildtrust,weneedtobefriendlyandusefultothecustomers.Althoughthecustomers'sneedsarenotalwaysreasonable,weshouldsatisfythemaswellaswecan.liufang:Yes,weshouldSpendtimewiththecustomers.Forexamplewecansendmessagesoremailswhenthecustomers’s