郵輪公司員工辦法

44/44海乘培訓——美國皇家加勒比郵輪公司職員手冊

海員培訓歡迎加入歡迎加入皇家加勒比和名人郵輪。我們認識到不同國家背景的人在公司中給我們帶來的價值。我們專門自豪為職員提供了一個多元化的工作環(huán)境同時尊重和鼓舞職員挖掘自身的潛力價值。“作為一家全球性企業(yè)以及行業(yè)的先驅(qū)，我們認識到不同文化背景職員為我們公司制造的價值。為此，我們承諾并鼓舞多元化的工作環(huán)境?！标P(guān)于本手冊這本手冊是在你加入皇家加勒比和名人郵輪公司之前的預備手冊。這本手冊旨在向你提供公司內(nèi)部的一些重要信息，包括規(guī)章，政策。這本手冊旨在協(xié)助你治理你的日常工作和生活。其中并沒有包含所有的公司政策。你對其中包含的公司信息以及規(guī)章制度負有責任。請把這本小冊子作為參考。假如你有任何疑問或希望得到更多的資訊，請在你登船后資訊你的主管。修改政策我們有權(quán)在不預先通知的情況下解釋，增加，刪除，修改書中的信息一般工作政策EmploymentwithRoyalCaribbeanCruisesLtd.isofferedforaspecificperiodoftime,theServicePeriod,throughanEmploymentAgreement.TheServicePeriodisanexpectationoflengthofemploymentandnotacontractright.Youorthecompanymayenditatanytime,withorwithoutcauseoradvancednotice,orwhenapplicable,inaccordancewithyourCollectiveBargainingAgreement.皇家加勒比郵輪有限公司就業(yè)是指一個特定的時刻內(nèi)提供有服務(wù)期間的就業(yè)協(xié)議。服務(wù)期間是一定長度的就業(yè)期限，而不具有合同的權(quán)利。您或公司能夠在任何時刻，緣故或有或沒有事先通知，通過勞資協(xié)定終結(jié)合同。Priortobeginningwork,youmustpassaPre-EmploymentMedicalExamination(PEME)andbefoundfitforduty.Thecostofthisexaminationmaybeyourresponsibility.Employeeswillobtainphysicalexamsasrequestedbythecompanyatdesignatedmedicalfacilities.開始工作之前，你必須通過就業(yè)前體檢（PEME），并找到適合上班。這項檢查的費用可能是你的責任。職員將得到由公司在指定醫(yī)療機構(gòu)體檢的要求。Aftercompletionofservice,thecompanymaypaytravelingexpenses,accordingtoyourEmploymentAgreement,orwhenapplicable,yourCollectiveBargainingAgreementfromtheshiptotheGatewayCity,whichyouselectedinyourcountry.IfyouaskforanearlyreleaseorthecompanyendstheEmploymentAgreementforavalidreason,thecosttoreturntoyourGatewayCitywillbepaidbyyouorinaccordancetoyourCollectiveBargainingAgreement.完成服務(wù)后，公司能夠支付交通費，依照你的就業(yè)協(xié)議，或適用時，從你選定的國內(nèi)動身都市到船。假如你想提早結(jié)束合同，或者船東需要提早結(jié)束你的服務(wù)時刻，那么從船回到你自選的國內(nèi)港口都市的費用用你本人支付，或按勞資協(xié)議規(guī)定來支付。Nothinginthisbookletisintendedto,norshouldbeinterpretedtochangeormodifytheemploymentrelationshipRoyalCaribbeanCruisesLtd.maintainswithitsemployees.在這本小冊子沒有此意圖，也不應(yīng)被解釋為改變或修改皇家加勒比游輪公司與職員保持的雇傭關(guān)系及雇傭合同。ShipAssignments船期Afteryou’vebeenselectedtoworkforRoyalCaribbeanInternationalorCelebrityCruisesbyaHumanResourcesRecruiter,yournextstepistowaitforashipassignment.Yourshipassignmentisbasedonthebusinessneedsofthecompany.當你被人力資源招聘人員選擇在皇家加勒比或者名人號郵輪工作之后，接下來確實是等待船期。船期的是由公司安排Thelengthoftimeyouwillwaitforyourshipassignmentcanbeanywherebetweenafewdaystoseveralmonths.Thistimecanbeusedtopreparetoleaveyourhomecountryforyourexcitingnewadventureatsea.Thesectionthatfollowsonthenextpagewillprovideyouwithsomeinformationtohelpyougetready等待船期的時刻的長短能夠從幾天到幾個月的時刻。那個時刻能夠用來預備你從本國離開開啟一段興奮的旅程。本節(jié)上的下一個頁面如下將為您提供一些信息，關(guān)心您做好預備。EmploymentAgreements就業(yè)協(xié)議Dependingonyourpositionandareaofassignment,youwillreceiveanEmploymentAgreementtosign,eitherbeforeyouleavehomeoronceonboardtheship.Thisagreementwillbebasedaccordingtoyourpositionassignmentand/orCollectiveBargainingAgreement,whenappropriate.AllinitialtermsofemploymentareoutlinedinyourEmploymentAgreement.Thisagreementwilllistyourposition,thelengthofyourEmploymentAgreement,howmuchyouwillbepaid,aswellasotherimportantinformation.依照你的職位不同，在上船之后需要簽署就業(yè)協(xié)議。該協(xié)議將列出你的職位，合同期，工資，以及其他重要信息。DocumentsYou’llNeed需要的文件LetterofEmploymentorLetterofGuarantee合同TheHumanResourcesRecruiteroryourHiringPartnerwillissueyouaLetterofEmployment(LOE)orLetterofGuarantee(LOG)onceashipassignmentismade.Thisisaveryimportantdocument…it’sagoodideatokeepitsecureatalltimes!人事部或者你的代理會預備好合同（LOE）或下船信。這是特不重要的文件，一定要保管好此文件。Passport護照Apassportvalidforatleastoneyearfromthedateofemploymentisrequiredforallshipboardemployees.Youwillnotbeallowedtojointheshipifyourpassportisnotvalidforatleastayear.需要去辦理護照。護照有效期必須要一年以上，假如少于一年有效期不能夠登船。Seaman’sBook海員證ASeaman’sBookvalidforatleastoneyearfromthedateofemployment,whenapplicable,maybeusedinconjunctionwithavalidpassport.YourHiringPartnerorHumanResourcesRecruiterwilladviseyouifthisdocumentisrequired.每個入取人員需由人事部或代理安排到學校進行海員培訓，然后辦理海員證。海員證有效期需要一年以上。Visas簽證歡迎加入歡迎加入皇家加勒比和名人郵輪。我們認識到不同國家背景的人在公司中給我們帶來的價值。我們專門自豪為職員提供了一個多元化的工作環(huán)境同時尊重和鼓舞職員挖掘自身的潛力價值?！白鳛橐患胰蛐云髽I(yè)以及行業(yè)的先驅(qū)，我們認識到不同文化背景職員為我們公司制造的價值。為此，我們承諾并鼓舞多元化的工作環(huán)境。”關(guān)于本手冊這本手冊是在你加入皇家加勒比和名人郵輪公司之前的預備手冊。這本手冊旨在向你提供公司內(nèi)部的一些重要信息，包括規(guī)章，政策。這本手冊旨在協(xié)助你治理你的日常工作和生活。其中并沒有包含所有的公司政策。你對其中包含的公司信息以及規(guī)章制度負有責任。請把這本小冊子作為參考。假如你有任何疑問或希望得到更多的資訊，請在你登船后資訊你的主管。修改政策我們有權(quán)在不預先通知的情況下解釋，增加，刪除，修改書中的信息一般工作政策EmploymentwithRoyalCaribbeanCruisesLtd.isofferedforaspecificperiodoftime,theServicePeriod,throughanEmploymentAgreement.TheServicePeriodisanexpectationoflengthofemploymentandnotacontractright.Youorthecompanymayenditatanytime,withorwithoutcauseoradvancednotice,orwhenapplicable,inaccordancewithyourCollectiveBargainingAgreement.皇家加勒比郵輪有限公司就業(yè)是指一個特定的時刻內(nèi)提供有服務(wù)期間的就業(yè)協(xié)議。服務(wù)期間是一定長度的就業(yè)期限，而不具有合同的權(quán)利。您或公司能夠在任何時刻，緣故或有或沒有事先通知，通過勞資協(xié)定終結(jié)合同。Priortobeginningwork,youmustpassaPre-EmploymentMedicalExamination(PEME)andbefoundfitforduty.Thecostofthisexaminationmaybeyourresponsibility.Employeeswillobtainphysicalexamsasrequestedbythecompanyatdesignatedmedicalfacilities.開始工作之前，你必須通過就業(yè)前體檢（PEME），并找到適合上班。這項檢查的費用可能是你的責任。職員將得到由公司在指定醫(yī)療機構(gòu)體檢的要求。Aftercompletionofservice,thecompanymaypaytravelingexpenses,accordingtoyourEmploymentAgreement,orwhenapplicable,yourCollectiveBargainingAgreementfromtheshiptotheGatewayCity,whichyouselectedinyourcountry.IfyouaskforanearlyreleaseorthecompanyendstheEmploymentAgreementforavalidreason,thecosttoreturntoyourGatewayCitywillbepaidbyyouorinaccordancetoyourCollectiveBargainingAgreement.完成服務(wù)后，公司能夠支付交通費，依照你的就業(yè)協(xié)議，或適用時，從你選定的國內(nèi)動身都市到船。假如你想提早結(jié)束合同，或者船東需要提早結(jié)束你的服務(wù)時刻，那么從船回到你自選的國內(nèi)港口都市的費用用你本人支付，或按勞資協(xié)議規(guī)定來支付。Nothinginthisbookletisintendedto,norshouldbeinterpretedtochangeormodifytheemploymentrelationshipRoyalCaribbeanCruisesLtd.maintainswithitsemployees.在這本小冊子沒有此意圖，也不應(yīng)被解釋為改變或修改皇家加勒比游輪公司與職員保持的雇傭關(guān)系及雇傭合同。ShipAssignments船期Afteryou’vebeenselectedtoworkforRoyalCaribbeanInternationalorCelebrityCruisesbyaHumanResourcesRecruiter,yournextstepistowaitforashipassignment.Yourshipassignmentisbasedonthebusinessneedsofthecompany.當你被人力資源招聘人員選擇在皇家加勒比或者名人號郵輪工作之后，接下來確實是等待船期。船期的是由公司安排。Thelengthoftimeyouwillwaitforyourshipassignmentcanbeanywherebetweenafewdaystoseveralmonths.Thistimecanbeusedtopreparetoleaveyourhomecountryforyourexcitingnewadventureatsea.Thesectionthatfollowsonthenextpagewillprovideyouwithsomeinformationtohelpyougetready等待船期的時刻的長短能夠從幾天到幾個月的時刻。那個時刻能夠用來預備你從本國離開開啟一段興奮的旅程。本節(jié)上的下一個頁面如下將為您提供一些信息，關(guān)心您做好預備。EmploymentAgreements就業(yè)協(xié)議Dependingonyourpositionandareaofassignment,youwillreceiveanEmploymentAgreementtosign,eitherbeforeyouleavehomeoronceonboardtheship.Thisagreementwillbebasedaccordingtoyourpositionassignmentand/orCollectiveBargainingAgreement,whenappropriate.AllinitialtermsofemploymentareoutlinedinyourEmploymentAgreement.Thisagreementwilllistyourposition,thelengthofyourEmploymentAgreement,howmuchyouwillbepaid,aswellasotherimportantinformation.依照你的職位不同，在上船之后需要簽署就業(yè)協(xié)議。該協(xié)議將列出你的職位，合同期，工資，以及其他重要信息。DocumentsYou’llNeed需要的文件LetterofEmploymentorLetterofGuarantee合同TheHumanResourcesRecruiteroryourHiringPartnerwillissueyouaLetterofEmployment(LOE)orLetterofGuarantee(LOG)onceashipassignmentismade.Thisisaveryimportantdocument…it’sagoodideatokeepitsecureatalltimes!人事部或者你的代理會預備好合同（LOE）或下船信。這是特不重要的文件，一定要保管好此文件。Passport護照Apassportvalidforatleastoneyearfromthedateofemploymentisrequiredforallshipboardemployees.Youwillnotbeallowedtojointheshipifyourpassportisnotvalidforatleastayear.需要去辦理護照。護照有效期必須要一年以上，假如少于一年有效期不能夠登船。Seaman’sBook海員證ASeaman’sBookvalidforatleastoneyearfromthedateofemployment,whenapplicable,maybeusedinconjunctionwithavalidpassport.YourHiringPartnerorHumanResourcesRecruiterwilladviseyouifthisdocumentisrequired.每個入取人員需由人事部或代理安排到學校進行海員培訓，然后辦理海員證。海員證有效期需要一年以上。Visas簽證ToentertheUnitedStates,avalidC1/Dvisaisrequiredforallnon-U.S.citizens,excludingCanadiancitizensandU.S.AlienResidentcardholders.OnceyoureceiveyourLOEorLOGyouwilluseittoobtainaC1/Dvisa.Itisyourresponsibilitytoobtainthisvisafromyourhomecountrybeforeleavingforyouronboardjob.TheC1/DvisarequestedshouldbevalidformultipleentriesandcanbeobtainedfromtheUnitedStatesofAmerica’sembassyorconsularofficeinyourhomecountry.Youwillpaythevisa-processingfeeassetbytheAmericanembassyorconsulateforyourhomecountry.IfyouwillbejoiningashipinaportoutsideoftheUnitedStates,youmaystillneedtoobtainaC1/Dvisaandanyothercountryvisarequirements.YourHiringPartnermayassistyouinobtainingthesevisasforaservicefee.Itisyourchoicewhetheryouusethisservice.入境美國，非美國公民都需要辦理C1/D簽證，C1（過境簽）D（海員簽）；除持有加拿大和美國公民旅客外。當你收到LOE（合同）后，你能夠去辦理簽證。在上船前你有責任有義務(wù)辦理好簽證。C1/D簽證能夠多次入境，在自己國家駐美國領(lǐng)事館面簽。你需要支付相應(yīng)簽證費用給自己國家的美國館。假如你沒有在美國上船，你同樣也需要辦理C1/D簽證和其他國家的簽證。你的代理會關(guān)心你了解簽證服務(wù)費用。MarlinsEnglishTest馬林英語測試YourHiringPartnerwillgiveyouacopyofyourISFMarlinsEnglishTestscoresheettotakewithyoutotheship,alongwithacopyofyourpassportpage.Bothdocumentshavetobesigned,stampedanddatedbytheHiringPartner.你的代理會給你做一套ISFMarlins英語試題,你需要將試題成績單和護照復印件一同帶上船。ProfessionalCertificates/Licenses專業(yè)資格證書Ifappropriate,pleasebesuretobringallofyourprofessionalcertificatesandlicenseswithyoutotheship.Youwillpresentthesetoyoursupervisorduringyourfirstday.假如有的的話，請將所有的資格證書帶上船。將這些證書在第一天呈現(xiàn)給你的上司。Onceonboard,keepthesecertificateswithanytrainingrecordsthatyoureceivewhileonboard.Theseareveryimportantdocuments,sobesuretokeeptheminasafeandsecureplace.在船上，請保存好這些證書和培訓的證書。這些文件費用特不重要，所有一定要將它們放在安全可靠的地點。Photographs照片Youshouldalwaystravelwithatleasttworecentpassport-sizephotographsofyourself.你至少需要攜帶2張白底2寸近照彩色護照證件照。TravelArrangements旅行預備Travelingfromyourhometotheshipforthefirsttimecanbecomplicated.TheHumanResourcesRecruiterandyourHiringPartnercanwalkyouthroughthisprocess.However,itwillbeuptoyoutomakeallthenecessaryarrangementstomakesurethatyouareatyourshiponyoursign-ondate.第一次離開家上船是特不復雜的。人事部和你的代理會關(guān)心你通過這一程。然而，這將需要做好一切必須的安排確保你能夠安排上船。AirlineTicket機票TheHumanResourcesRecruiteroryourHiringPartnerwilltellyouwhatyouneedtodotoobtainyourairlineticket.Thecostofthisticketwillbepaidbythenewemployee,exceptforthoseemployeeswhoareassignedto2?stripepositionsorabove,arefromthePhilippinesorworkintheMarinedepartment.人事部或者你的代理會告訴你需要獲得機票信息。新的雇員需要支付機票費用，除了那些菲律賓國家2條崗以上或者水手部門。LuggageRestrictions行李限制Beforeleavinghome,tagandmarkyourluggageproperlywithyourfullnameandhomeaddress.Youshouldcontactyouragentforinformationonairlinebagrestrictions,suchas:howmanybagsyoucantake,whataretheweightrequirementsandacceptableitemsthatcanbetakenon-boardtheflight.在離家前，標簽和備注下在你的行李上全名和家庭地址。你能夠聯(lián)系你的代理公司關(guān)于飛機行李的限制，例如：你能夠帶幾個箱子，箱子多少公斤和能夠帶上飛機的物品。HotelArrangements酒店安排Dependingonwhereyouaretravelingfrom,youmayarriveatyourdestinationthenightbeforeyousign-ontheship.We’llmakearrangementsforyoutostayinahotelroom.Onceajobofferhasbeenmade,yourHiringPartnerorHumanResourcesRecruiterwillprovideyouwithdetailedinstructionstojoinyourassignedship.在上船前一天能夠先到達目的地。我們會安排好在酒店住一晚。一份工作信，你的代理或人事部會給你具體講明上指定的船。TheHiringPartnerwillalsocollecttheGroundTravelPackageFee(USD$40)forhotel,mealvoucherandtransportationexpensesdirectlyfromyou,unlessstatedotherwiseinyourEmployeeAgreementorCollectiveBargainingAgreement代理會支付給酒店費用40美金。GettingtotheShip預備上船Onceyouarriveatthecityofyourjoiningport,youwillneedtogettotheship.TheHumanResourcesRecruiteroryourHiringPartnerwilltellyouwheretheshipisdockedandhowtogetthere.一旦你到底都市的港口，你需要上船。人事部或者你的代理會告訴你船的停駐碼頭和如何樣去哪里。Money鈔票You’llwanttobringatleast$200-300cashinU.S.dollarsoramajorcreditcardtocoverout-of-pocketexpensesduringtravelandbeforereceivingyourfirstpay.你需要攜帶200-300美金或信用卡在途中使用。第二部分：儀表準則RoyalCaribbeanInternationalandCelebrityCruisestakeprideinthepresentationoftheships,andweaskthateachofouremployeesreflectthesameprideintheirpresentation.RoyalCaribbeanInternationalandCelebrityCruiseshavecreatedguidelinesforappearanceandgrooming.皇家加勒比和名人游輪專門注重給客人帶來的形象。因此我們制定了一些關(guān)于職員的儀表準則Uniforms制服Uniformsprovideaconsistentandorderlylookforouremployees.Whenondutyorwhilewalkingtoorfromyourworkstation,wearyouruniformaccordingtotheguidelinespresentedbyyoursupervisorwithregardstotimeofday,themesandyourship’sitinerary.制服為職員提供統(tǒng)一整體形象。請穿著你的制服依照你主管的指導在相應(yīng)的時刻，主題和航線。Dependingonyourposition,youmaybeexpectedtobuyyouruniformpiecesasstatedinyourEmploymentAgreement.Youruniformcostscanbepostedtoyouronboardaccount,whichyouwillberesponsibleforpayingandkeepingcurrent.依照你的職位，你可能需要購買你的制服按照就業(yè)合同的規(guī)定。.你的制服費用會記在你船上的賬戶中，你有責任支付。Whenonduty,uniformsmustbeclean,pressed,andingoodrepairatalltimes.Yourundergarmentsmaynotbeseenthroughyouruniform.Yoursupervisormayusehis/herjudgmentandrequestachangeinanyaspectofyourappearance.當你在上班的時候，制服一定要保持整潔。你的主管能夠依照他的推斷要求你改變你外表的某些方面。Whengoingashore,youshouldwearyourownclothingandyouruniformshouldbeleftonboard.當離船時，你應(yīng)該穿自己的衣服并將制服留在船上。Tailoring裁縫Tokeeplookingyourbest,allcompany-logouniformitemsarerepairedatnocosttoyou.Eventhelittlethingslikeloosethreads,missingbuttons,andopenseamsorhe***ookmessy.Theseshouldbefixedrightaway!Non-logoitemsandpersonalclothingmaybetailoredforasmallfee.為了展現(xiàn)你最好的一面，所有有公司標志的制服修補差不多上免費的。像脫線，掉紐扣，開縫或者折邊凌亂這些小問題都應(yīng)該立即修復。無標志物件和個人衣服的修理需要收費。ShoesandSocks/Hosiery鞋子和襪子/襪類Thecorrectshoesandhosiery/socksaretobewornwithyouruniformbeginningwiththefirstdayinuniform.Foryoursafety,companyapprovedshoeswithslip-resistantsolesarerequiredforsomepositionsandavailableforyoutopurchaseonboard.Itisessentialthatthesebewornatalltimeswhenonduty.從第一天上船你就應(yīng)該開始穿著正確的鞋子和襪子。為了你的安全，公司會提供防滑鞋給特定職位的職員。在工作的時候穿著這些是特不重要的。Shoesshouldbepolishedandkeptingoodrepair.Youshouldwearsocksthatarethesamecolorasyourshoeswheninuniform.Womenshouldwearflesh-coloredhosierywhenwearingskirtsinuniform.鞋子應(yīng)該拋光并保持完好。在穿制服的時候，你的襪子應(yīng)該是和你的鞋子保持一致的顏色。女生在穿工作裙的時候應(yīng)該穿肉色的襪子。Tattoos,BrandingandPiercing紋身，標記和穿孔Bodyartsuchasvisiblebrandingisnotacceptable.Bodypiercingotherthanonepiercingineachearlobe,arenotacceptable.Tattoosmustnotbeoffensivetoourguestsorcoworkersandshouldnotbevisible.軀體藝術(shù)例如可見標記是不能夠被同意的。每個耳朵超過一個耳洞也是不同意的。紋身不可見而且也不能冒犯客人或職員。Jewelry首飾Femalesmaywearasingleearringineachearlobethataresimple,matchedpairofgold,silveroracolorthatblendswiththeuniform.Earringsshouldbenolargerthan2.4cmor15/16”.Menmaynotwearearringswhileinguestareas.女性能夠佩戴專門簡單的金，銀或者與制服相稱的耳飾。耳環(huán)不應(yīng)該大于2.4cm或者15/16”.在客人區(qū)域男性不得佩戴耳飾。Inaddition,youmaywearoneringperhand,abusiness-stylewatchandconservativetieclipwhileonduty.Allothervisiblejewelrymaynotbewornwhileonduty.另外，在上班的時候，你能夠在每只手上帶一個戒指，正式風格的手表和領(lǐng)帶夾。其他可見的首飾在上班的時候是不能夠佩戴的。Exceptionstothispolicymaybemadeforemployeesintheentertainmentdivisionduetothenatureoftheirjobs.依照某些特定的部門比如娛樂部門，能夠給予例外。第三部分：儀容儀表YourepresentRoyalCaribbeanInternationalandCelebrityCruises.Alwaysgiveourgueststheimpressionofself-confidence,poiseandassuranceandbeconsciousofyourpersonalappearanceatalltimes.Allshipboardemployeesaretopracticepersonalhygienestandardsonadailybasis.你代表著皇家加勒比和名人游輪，因此你應(yīng)該時刻給我們的客人一種自信，整潔，親切的感受與舉止。所有的職員都應(yīng)該遵循船上的衛(wèi)生準則。Showering淋浴Youshouldsmellfreshandcleanbyshoweringdailywithsoapbeforeyougoonduty.Specialattentionshouldbegiventoperspirationandbodyodor.Wearantiperspiranttohelppreventodor.Physicallaborersinoverallsorotherworkuniformsthatareeasilysoiledshouldbeespeciallyawareofthepossibilityofbodyodor,andmakesuretheirbodiesanduniformsareodor-freeatalltimes.在上班之前你應(yīng)該用肥皂洗澡。請注意汗水和體會。使用止汗用品來防止體會。體力工作者的工作裝需特不注意防止體會。請確保軀體與制服在任何時候都保持整潔，防止體會。OralHygiene口腔衛(wèi)生Atleasttwicedaily,usetoothpasteandmouthwashtohelpeliminatebreathodorsthatcanbeoffensivetoguestsandothershipboardemployees.Teethmustbecleanatalltimesandmaintainedingoodrepair.每天至少兩次，用牙膏和漱口水來保持口腔的潔凈與氣味清新以免阻礙客人及其他工作人員。牙齒必須每天清潔。HandsandFingernails手和指甲Nailsshouldbeclean,neatlymanicuredtoanevenlength,andnotlongerthanthetipofthefingersandthumb.Womencanwearclearorcolorednailpolishthatmatchestheuniform.Designsonnailsarenotappropriatewheninguestareas.指甲應(yīng)該潔凈，長短一致，長度應(yīng)不超過指尖尖端。女士能夠使用透明的與制服相匹配的指甲油。藝術(shù)設(shè)計指甲不能夠在客人區(qū)域出現(xiàn)。BodyandFacialHair軀體和頭發(fā)Employeesaretoappearprofessionalandbusiness-likewhenonduty.Maleemployeesaretokeeptheirsideburnstrimmedandnolongerthanthebottomoftheearlobe.Awell-trimmedbeardormoustacheisacceptablesolongasthebeardormoustacheisfully-grownatsign-on.Femaleswhoseunderarmsorlegsareexposedwhileondutyaretokeeptheirunderarmsandlegsclean-shavenwheninuniform.職員應(yīng)在上班的時刻呈現(xiàn)一種職業(yè)形象。男性職員應(yīng)保持鬢角修剪短于耳垂底部。修剪胡須。女性職員在穿著工作裝的時候假如腋下與腳暴露在外，應(yīng)保持腋下與腳部清潔。.HairCare/Styles頭發(fā)養(yǎng)護/發(fā)型Yourhairandscalpshouldalwaysbeclean.Hairmustbedrywhenreportingtoduty.Pleasedonotcomb,brush,orarrangeyourhairinthepresenceofguests.頭發(fā)與頭皮應(yīng)時刻保持。上班時刻應(yīng)把頭發(fā)吹干。請不要在來賓面前梳理或整理你的頭發(fā)。Hairshouldbeofanaturalcolorandmaintainedinaclean,combedandbusiness-likestyle.Formen,hairshouldbenolongerthancollarlengthonmaleemployees.Forwomen,hairlongerthancollarlengthshouldbepulledbackandawayfromtheface.Formusiciansandperformers,exceptionsmaybemadetothispolicyduetothenatureofthejob.頭發(fā)應(yīng)保持本色，清潔與職業(yè)風格。男性頭發(fā)不應(yīng)超過衣領(lǐng)。女性的頭發(fā)如超過衣領(lǐng)應(yīng)向后梳起。關(guān)于演員和舞者，能夠依照實際工作需要進行調(diào)整Appropriatehairconfinementshouldbeusedinfood-serviceareas.YoumaybeaskedbyyourimmediatesupervisortochangeyourhairstylebasedonCompanystandards.在食物服務(wù)區(qū)會有適當?shù)陌l(fā)型限制。依照公司規(guī)章，你的主管可能依照職位要求對你的發(fā)型進行改變。HairAccessories發(fā)飾Hairaccessoriesshouldbebusiness-likeandcoordinatewiththeuniform.Allhairaccessoriesaresubjecttotheapprovalofyourimmediatesupervisor.Wigs,hairpieces,andhairextensionsmustbetastefulandappearnatural.發(fā)飾應(yīng)保持職業(yè)形象與制服相配。所有的發(fā)飾都應(yīng)通過你的主管批準。假發(fā)，假睫毛，接發(fā)的都應(yīng)看上去自然，有品味。Cosmetics化妝Makeupshouldbetastefullydoneandcomplementyourskintone,facialfeaturesandmatchtheapproveduniform.Makeupshouldbeappliedinaprivatesettingawayfromguests.Yourtotalmakeupconceptissubjecttoapprovalbyyourimmediatesupervisors.妝面應(yīng)看上去自然，與制服相配。你的妝面應(yīng)通過主管批準。Fragrances香水Lightlyscentedperfume,cologne,orafter-shavelotioncanberefreshing.Strongheavyscentscanbeoverpoweringandarediscouraged.Remembertokeeptheappearanceandgroomingstandardsinmindasyoupackforyournewjourney.清淡的香水，古龍水，須后水可使人精神煥發(fā)。而濃烈的香氣則會令人有不適的感受。在你開始你的旅程之前，這些請牢記儀表準WhattoPack收拾行裝Packingtobeawayfromhomeforalongtimemayseemlikeabigtask,especiallywhenwetellyoutopacklightly.Experiencedemployeeswilltellyouthatyouwon’thavealotofcabinspace,sobringonlytheessentials.You’llalsobeabletoshopwhenyou’reinport,sobringonlyenoughitemstogetyouthroughyourfirstfewweeksonboard.離家遠行，收拾行裝看起來是一個大任務(wù)。我們給你的建議是輕裝上陣。有經(jīng)驗的職員會告訴你不要帶太多的行李上船。你能夠在岸上購物，因此只需要帶一些必需品Herearesomeitemsyou’llwanttobring:以下物品你能夠考慮攜帶ClothingToiletryItemsOtherItemsUnderwear內(nèi)衣Deodorantandsoap肥皂TravelAlarmClock鬧鐘Jeansand/orlongpants牛仔褲長褲Razors剃須刀Prescription藥MedicationsSweater/Parka運動衫大衣Brush/CombBeachTowel沙灘毛巾ShortsandT-shirts短褲Toothbrush/Paste牙刷Camera相機DressyCasualOutfit禮服Shampoo香波Walkman,I-pod,MP3-playerTennisShoes網(wǎng)球鞋Shavingcream剃須膏Hairdryer吹風機(110volts)110伏BeachShoesCologne/Perfume香水沙灘鞋SwimsuitFeminineProducts女鞋用品泳衣Cosmetics化妝品第四部分：到達目的地ClearingImmigrationandCustoms移民局和海關(guān)Uponyourarrivalattheairport,youwillneedtoshowtheImmigrationOfficeryourvalidLetterofEmploymentorLetterofGuaranteeandyourPassportforclearanceandwhereapplicableyourSeaman’sBook.Donotbealarmedifyou’replacedinawaitingareatobeprocessed.當你抵達機場，你需要向移民局出示你的有效合同（LOE）和你的護照、海員證。不要著急，在這一過程中需要等待。YouwillalsoneedtoclearCustoms.Officialswillbeenforcinglawsagainstbringingillegalitemsintothecountry.Onceyouhavecompletedtheprocess,godirectlytoyourassignedshiportoyourdesignatedhotel.你需要通過海關(guān)，依照當?shù)氐恼?，海關(guān)會檢查能夠帶入境的物品。當你完成這一過程后，請直接前往你指定的船或者酒店I-94FormFornon-USandnon-CanadianemployeesjoiningashipintheUnitedStates,PuertoRico,orSt.Thomas,anI-94FormwillbestampedwhenyougothroughtheU.S.ImmigrationControlattheairport.TheCrewPurserwillaskforyourstampedI-94formwhenboarding.當非美籍和加拿大籍職員加入在美國，波多黎各，圣托馬斯，當你通過美國移民治理局，會給你加蓋I-94表格。當你登船時，船員官會向你索要I-94表格。WorkingHoursandSchedules工作時刻和時刻表Work工作Youcanexpecttoworkupto70hoursperweek,sevendaysperweekorasstatedinyourEmploymentAgreement.Onoccasion,youmayberequiredtoworkmorethan70hoursperweek,orovertime.Ifso,non-managementemployeeswillbepaidfortheovertimehoursworked.一周工作70小時，一周工作七天或者依照你的合同而定。有時，你可能被要求工作超過70小時一周，或者加班。假如如此，非治理層的職員會依照加班時刻給予加班費。Transfers調(diào)離Youwereplacedinyourcurrentjobbecauseyouhavetherightskillsandexperiencethatmatchoneofourtwobrands,RoyalCaribbeanInternationalorCelebrityCruises.Sinceyouhaveacceptedthisposition,we’redependingonyoutocompleteyourjobassignment.Makesurethejobyouacceptisoneyou’lllike!你被安排在你目前的職位是因為你的資歷和經(jīng)驗符合我們兩個品牌-皇家加勒比和名人游輪的要求。既然你已同意了那個職位，我們希望你能夠出色的完成你的工作。請確認你同意的那個職位是你所喜愛的。YoumayapplyforadifferentpositiononceyouhavesuccessfullycompletedoneEmploymentAgreementandexcelledatyourjob.However,noguaranteecanbemadeforplacementinadifferentdepartment.你能夠申請另一個職位當你在公司出色的完成了第一個合同。但我們不保證你能夠換不同的部門，BetweenRoyalCaribbeanInternationalandCelebrityCruises皇家加勒比和名人號BecauseRoyalCaribbeanInternationalandCelebrityCruisesaredifferentbrands,eachwiththeirownuniqueproductsandservices,transfersbetweenbrandsdonotoccur.Youwereselectedforaparticularbrandbecauseyouhavetherightbackgroundtomatchthatbrand.Onceonboard,you’llcontinuetolearnandperfectthoseskills.因為皇家加勒比和名人游輪屬于不同的品牌，他們有各自獨特的產(chǎn)品及服務(wù)。因此在這之間是可不能發(fā)生轉(zhuǎn)調(diào)的。JobResponsibilitiesandJobDescriptions工作職責描述Yourjobdescriptioncontainsspecificinformationaboutyourdutiesandresponsibilities.Duringthefirstfewdayswiththecompany,yourimmediatesupervisorwilldiscussyourworkarrangementsanddutieswithyou.Usethistimetoaskquestionsaboutyourjob.Findoutwhatyouneedtolearnandneverhesitatetoaskforguidanceorassistancewhenyouneedit.你的工作描述包含了具體的工作范圍和責任。在開始工作的幾天，你的主管會與你討論工作的安排與職責。利用這段時刻多向你的主管提問。假如你有任何疑問，請及時與你的主管詢問。GettingPaid工資MostemployeeswillbepaidinUSdollars.Tippedemployeeswillreceivetheirtipstwiceamonthwiththeirsalary.YourHiringPartnerorHumanResourcesRecruiterwilltellyouwhatyourpayisandhowyouwillbepaidpriortoleavinghome.大多數(shù)的職職員資是以美元支付的。有小費的職員每月兩次會收到小費。你的中介或者人事部會告訴你關(guān)于工資的具體情況。Youwillberesponsibleforanytaxesduetoyourcountryoforigin.ForUnitedStatescitizensorResidentAliens,oremployeeswhomaketheirhomeintheUnitedStates,federaltaxeswillbedeductedfromyourpay.However,thecompanydoesnotpaySocialSecuritytaxesonbehalfofitsemployeesas,itistheresponsibilityoftheindividualtopay.你將負責稅費。關(guān)于美國公民或者在美國居住的外國居民，聯(lián)邦稅將在你的工資種扣除。公司不支付職員的社會保障稅。Banking銀行Therearemanyoptionstosecureyourmoneywhileatsea:有專門多選擇來保障你財物的安全：?WiremoneyhomedirectfromtheshipintoabankaccountthroughourShipboardEmployeeWireTransferprogram直接通過船上的“職員電匯”項目來寄鈔票回家?Obtainacrewsafetydepositboxonboard獲得一個職員安全存款箱?PurchaseaninternationalmoneyorderfromtheCrewPurser購買國際電匯?Openabankaccountofftheshipinport在港口開一個銀行帳戶SendingMoneyHome寄鈔票回家SendingmoneytoyourhomebankaccountisquickandeasyusingourconvenientonboardShipboardEmployeeWireTransferprogram.Forasmalltransactionfee,youcansendmoneyhomequickly,safelyandeconomicallythroughtheCrewPurser’soffice.寄鈔票回家最方便的方法是使用我們船上的“職員電匯”項目。只要支付專門小的一些費用你就能夠安全并快速的匯鈔票給你的家人。Enrollmentiseasy.CompletetheformprovidedbyyourHiringPartnerorHumanResourceRecruiter.Onceyouareonboard,taketheformtotheCrewOfficetoenroll.Allyouneedisabankaccount,eitherinyournameoranotherbeneficiaryandtherequiredbankingdocumentationthatmustincludeoneofthefollowing:登記專門簡單。通過中介或人事部完成表格。當你上船的時候，向船員官出示表格，予以注冊。你所需要的是一個銀行帳戶，使用你的名字或者受益人的名字。銀行證明需要包含以下內(nèi)容之一：?Voidedcheck作廢支票?Depositslip存款單?Bankstatementshowingthebankaccountnumberandontheaccount.銀行帳戶和名稱Onceenrolled,youcanwiremoneytoasmanyaccountsasyoulike.Justbesuretobringtheaccountinformationforeachindividualaccountyouwillsetup.你一旦注冊，你能夠向你所要的帳戶匯鈔票。請確定提供你想設(shè)定的帳戶信息Mail郵件Mailisusuallyreceivedateveryhomeportandisdistributedassoonaspossible.(Seepages28-29foryourship’saddress.)Sendingmailiseasy.Stampsareavailableinanyportwhereyoucansendyourmail.ParcelsandsmallpackagesmustbeclearedbyCustomsbeforeleavingtheship.Youwillneedtocompleteaformthatyoucanobtainfromthecrewoffice.OnceclearedbyCustoms,youcanmailtheseitemsashore.通常在母港接收信件并盡快分發(fā)。(請見28-29頁)郵票在母港均有銷售。郵包需經(jīng)海關(guān)確認。你需要填寫一份表格。當這些郵包通過檢閱后，他們才能夠離船。InternetCafés網(wǎng)吧Stayingconnectedtofamilyandfriendsthroughtheinternetissimple.MostofourshipshaveInternetCafésyoucanusetosende-mailtofriendsandrelatives.Someshipsevenhaveinternetaccessfromyourcabin!Asmallperminutefeewillapply.Yourimmediates