課程體系-DACUM工作坊培訓(xùn)課件

DACUM工作坊培訓(xùn)DACUMworkshopTrainingDACUM工作坊培訓(xùn)DACUM工作坊的背景DACUMWorkshop--BackgroundDACUM工作坊方法論DACUMWorkshop--MethodDACUM現(xiàn)場(chǎng)實(shí)操DACUMWorkshop--Practicing目錄123DACUM工作坊的背景DACUM工作坊方法論DACUM現(xiàn)場(chǎng)實(shí)DACUM工作坊--背景DACUMWorkshop--Background1DACUM工作坊--背景1●人力資源Humanresource

4

2022/11/27■■■GETRAG●財(cái)務(wù)Finance●制造Manufacturing●行政公關(guān)Admin&PublicRelations●產(chǎn)品開(kāi)發(fā)ProductDevelopment●銷售&市場(chǎng)Sales&Marketing●信息技術(shù)InformationTechnology●內(nèi)部審計(jì)InternalAudit●項(xiàng)目管理ProjectManagement●領(lǐng)導(dǎo)力&專業(yè)發(fā)展Leadership&ProfessionalDevelopment●質(zhì)量&環(huán)境&健康安全Quality&Environment&HealthSafety●采購(gòu)&STAPurchas&STAHR戰(zhàn)略規(guī)劃HRstrategyplanning

招聘recruitment

績(jī)效performance員工關(guān)系employeerelationship薪酬與福利commission&benefit

培訓(xùn)與發(fā)展traininganddevelopment1、企業(yè)培訓(xùn)體系建設(shè)與規(guī)劃Trainingsystemplanning2、培訓(xùn)需求調(diào)查與培訓(xùn)計(jì)劃制定Trainingdemandsurvey&Trainingplandraw-up3、課程體系設(shè)計(jì)與開(kāi)發(fā)Curriculumsystemdesign&develop4、培訓(xùn)師培訓(xùn)TTTtraining5、柯式四級(jí)培訓(xùn)效果評(píng)估4-leveltrainingeffectevaluation。。。。。GJT課程體系目錄GJTCurriculumSystemContents

●人力資源Humanresource4202

基于崗位序列的課程體系設(shè)計(jì)

PositionSequence-basedCurriculumSystemDesign崗位序列Positionsequence職責(zé)分析Dutyanalysis

步驟分析Stepanalysis績(jī)效標(biāo)準(zhǔn)分析KPIanalysisKSA分析KSAanalysis學(xué)習(xí)主題theme學(xué)習(xí)目標(biāo)target學(xué)習(xí)方式method評(píng)估方式evaluation課程體系設(shè)計(jì)CurriculumSystemdesignDACUM工作坊DACUMworkshopHR工作坊workshop8月31日Aug.31st11月30日Nov.30thHR學(xué)習(xí)內(nèi)容content基于崗位序列的課程體系設(shè)計(jì)崗位職責(zé)步驟績(jī)效KSDACUM工作坊--方法論DACUMWorkshop--Method2DACUM工作坊--方法論22022/11/277什么是DACUM？

WhatisDACUM?細(xì)致入微地描述了所分析崗位的職責(zé)與步驟以及勝任該崗位所需要的知識(shí)、技能、態(tài)度等。Itdelicatelydescribestheresponsibilitiesofthepositionandknowledge\skill\attituderequiredforthepositioncompetency.DACUM是DevelopingA

Curriculum

的簡(jiǎn)稱；DACUMIsshortforDevelopingACurriculum;它是一種高效、經(jīng)濟(jì)的工作/職業(yè)分析方法；Itisanefficientandeconomicmethodforpositionanalysis;通過(guò)準(zhǔn)確地描述優(yōu)秀員工所完成的工作，繪制出一份KSA圖表。ItwillworkoutaKSAdraftbydescribingtasksfinishedbyoutstandingemployees.2022/11/277什么是DACUM？

WhatisDDACUM主要應(yīng)用

DACUMChiefApplication2022/11/278DACUM應(yīng)用DACUMApplication培訓(xùn)領(lǐng)域trainingareaHR其他領(lǐng)域Otherarea知識(shí)題庫(kù)的設(shè)定Knowledgelibrarysetup工作流程梳理Workprocessteasing崗位職責(zé)和任務(wù)描述Positionduties&taskdescription組織構(gòu)架分析/崗位層級(jí)分析Organizationstructureanalysis/positionlevelanalysis績(jī)效考核指標(biāo)的設(shè)計(jì)Performanceassessmentindexdesign課程體系設(shè)計(jì)CurriculumsystemdesignDACUM主要應(yīng)用

DACUMChiefApplica2022/11/279DACUM樣例DACUMexample2022/11/279DACUM樣例2022/11/2710DACUM工作坊布局DACUMworkshoplayoutScreen

1

2

3

4現(xiàn)場(chǎng)：2-3位HR引導(dǎo)者On-site:2-3HRconductors每組eachteam：1位經(jīng)理onemanager2-5位業(yè)務(wù)骨干2-5positionexperts2022/11/2710DACUM工作坊布局Screen12022/11/2711DACUM工作坊原則DACUMworkshopprinciple

將職位級(jí)別與論資排輩拋在腦后throwawaypositionlevelandsocialstatus

與會(huì)者人人平等everyoneisequalintheworkshop.

在別人的意見(jiàn)上“孵化”新的意見(jiàn)generatenewopinionbasedonotheropinions

一次只允許一個(gè)人發(fā)言everyoneshouldmakespeecheachtime.提出建設(shè)性的意見(jiàn),而不是一味地給予批評(píng)welcomeconstructiveopinionsratherthanalwayscriticizing

仔細(xì)認(rèn)真地對(duì)待所有的職責(zé)/步驟描述treatduties/steps’descriptionseriously2022/11/2711DACUM工作坊原則將職位級(jí)別與論2022/11/2712XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3KSA分析KSAanalysis

K1K3K2S1S3S2A1A3A2DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2712XXX崗位序列崗位1崗位2崗位3崗位2022/11/2713HR組織架構(gòu)HRorganizationchart謝經(jīng)理Ms.Xie薪酬福利主管C&B張?chǎng)?Wendy員工關(guān)系主管Employeerelation戚子珺/Daisy培訓(xùn)與員工發(fā)展主管Training&development張燕/jenny工廠人事科經(jīng)理PlantHR陳經(jīng)理/Mr.Chen培訓(xùn)專員Trainingspecialist培訓(xùn)助理TrainingassistantPDC專員PDCspecialist英語(yǔ)培訓(xùn)師Englishtrainer績(jī)效專員Performancespecialist員工關(guān)系專員ERspecialist

信息系統(tǒng)專員Informationsystemspecialist招聘專員Recruitingspecialist薪酬專員Salaryspecialist薪酬福利助理C&Bassistant

培訓(xùn)專員Trainingspecialist薪酬福利專員C&Bspecialist

績(jī)效專員Performancespecialist員工關(guān)系專員ERspecialist2022/11/2713HR組織架構(gòu)謝經(jīng)理薪酬福利主管員工DACUM工作坊—現(xiàn)場(chǎng)實(shí)操DACUMWorkshop--Practicing3DACUM工作坊—現(xiàn)場(chǎng)實(shí)操315STEP1：梳理崗位職責(zé)

Teasepositionresponsibility

時(shí)間：15

min15STEP1：梳理崗位職責(zé)時(shí)間：15min2022/11/2716XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2716XXX崗位序列崗位1崗位2崗位3崗位17STEP2：明確步驟

cleareachstep時(shí)間：30

min17STEP2：明確步驟時(shí)間：30min2022/11/2718XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2718XXX崗位序列崗位1崗位2崗位3崗位19STEP3：明確績(jī)效標(biāo)準(zhǔn)ClearPerformancestandard時(shí)間：30

min19STEP3：明確績(jī)效標(biāo)準(zhǔn)時(shí)間：30min2022/11/2720XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3KSA分析KSAanalysis

K1K3K2S1S3S2A1A3A2DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2720XXX崗位序列崗位1崗位2崗位3崗位2022/11/2721什么是知識(shí)-K？Whatisknowledge—K?知識(shí)---經(jīng)驗(yàn)的固化Knowledge—solidified

experience一般滿足三個(gè)條件conditions：1、被驗(yàn)證過(guò)的verified;2、正確的correct;3、被人們相信的convinced;什么是技能-S？Whatisskill—S?運(yùn)用知識(shí)/經(jīng)驗(yàn)執(zhí)行的一種活動(dòng)方式或動(dòng)作方式。Actiontouseknowledge如：1、跳繩ropeskipping、打字typewriting2、識(shí)別變速箱的一個(gè)零部件Identifyonepartingearbox3、運(yùn)用8D方法分析異響問(wèn)題Solvenoisyissuewith8D什么是態(tài)度-A？Whatisattitude—A?個(gè)體對(duì)特定對(duì)象所持有的穩(wěn)定的心理傾向，并由此產(chǎn)生的行為傾向性。Steadymentaldispositionandbehaviortendency如：勤奮hardworking

認(rèn)真serious

專注concentration禮貌courtesyKSA2022/11/2721什么是知識(shí)-K？什么是技能-S？什么2022/11/2722KSA提取

KSAextraction

出色完成一個(gè)工作步驟需要哪些KSA？WhichKSAarerequiredtofinishwork?類別category具體內(nèi)容content示例example知識(shí)knowledge1、事實(shí)truth2、概念concept3、原理（記憶或理解）Principle(memory/understanding)數(shù)據(jù)的類型Datatype技能skill1、原理（運(yùn)用）Principle(application)2、流程方法、工具Process、tools3、問(wèn)題解決Problemsolving1、電話溝通的基本技巧Telephonecommunicationskill2、數(shù)據(jù)收集的流程、工具、模板Process\tool\modelofdatacollecting3、消除客戶提供信息的抗拒心理Howtoremovepsychologicalresistanceforinformationproviding態(tài)度attitude態(tài)度attitude禮貌、細(xì)致courtesy、carefulness示例：工作步驟---收集數(shù)據(jù)Example:workstep–collectdata2022/11/2722KSA提取

KSAextracti23STEP4：KSA分析

KSAanalysis時(shí)間：30

min23STEP4：KSA分析時(shí)間：30min2022/11/2724成果Achievement1234理清本崗位序列clarifypositionsequence梳理自身崗位的工作職責(zé)teasepositionresponsibility明確崗位所需的知識(shí)、技能、態(tài)度ClearupKnowledge\skill\Attitude明確崗位的績(jī)效標(biāo)準(zhǔn)ClearperformancestandardDACUM工作坊今日成果DACUMworkshopToday’sachievement2022/11/2724成果1234理清本崗位序列梳理自身2022/11/2725學(xué)習(xí)內(nèi)容1Content1學(xué)習(xí)內(nèi)容3Content3學(xué)習(xí)內(nèi)容5Content5學(xué)習(xí)內(nèi)容2Content2學(xué)習(xí)內(nèi)容4Content4學(xué)習(xí)內(nèi)容6Content6XXX崗位XXXposition

學(xué)習(xí)內(nèi)容7Content7學(xué)習(xí)內(nèi)容8Content8學(xué)習(xí)內(nèi)容9Content9學(xué)習(xí)內(nèi)容….Content…XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3KSA分析KSAanalysis

K1K3K2S1S3S2A1A3A2DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2725學(xué)習(xí)內(nèi)容1學(xué)習(xí)內(nèi)容3學(xué)習(xí)內(nèi)容5學(xué)習(xí)內(nèi)●人力資源humanresource●采購(gòu)&STAPurchas&STA

26

2022/11/27■■■GETRAG●財(cái)務(wù)Finance

●制造Manufacturing

●行政公關(guān)Admin&PublicRelations●產(chǎn)品開(kāi)發(fā)ProductDevelopment

●銷售&市場(chǎng)Sales&Marketing

●信息技術(shù)InformationTechnology

●內(nèi)部審計(jì)InternalAudit

●項(xiàng)目管理ProjectManagement

●領(lǐng)導(dǎo)力&專業(yè)發(fā)展Leadership&ProfessionalDevelopment●質(zhì)量&環(huán)境&健康安全Quality&Environment&HealthSafety

HR戰(zhàn)略規(guī)劃HRstrategyplanning

招聘recruitment

績(jī)效performance

員工關(guān)系employeerelationship薪酬與福利commission&benefit

培訓(xùn)與發(fā)展traininganddevelopment

1、企業(yè)培訓(xùn)體系建設(shè)與規(guī)劃Trainingsystemplanning2、培訓(xùn)需求調(diào)查與培訓(xùn)計(jì)劃制定Trainingdemandsurvey&Trainingplandraw-up3、課程體系設(shè)計(jì)與開(kāi)發(fā)Curriculumsystemdesign&develop4、培訓(xùn)師培訓(xùn)TTTtraining5、柯式四級(jí)培訓(xùn)效果評(píng)估4-leveltrainingeffectevaluation。。。。。GJT課程體系目錄

GJT課程體系目錄GJTCurriculumSystemContents

●人力資源humanresource●采購(gòu)&STAP2022/11/2727課程體系建立行動(dòng)計(jì)劃Curriculumsystemset-upactionplan說(shuō)明statement：

培訓(xùn)結(jié)束后的兩周內(nèi)，HR整理工作坊信息，并反饋給部門經(jīng)理；HRclearsupinformationcollectedandthenfeedbacktodepartmentmanagerintwoweeksaftertraining;

確認(rèn)后的信息將會(huì)作為2016年部門培訓(xùn)需求調(diào)查依據(jù)；Theinformationconfirmedwillbeusedfor2016trainingdemandsurvey;2022/11/2727課程體系建立行動(dòng)計(jì)劃說(shuō)明statemThankyouforyourattentionThankyouforyourattention課程體系-DACUM工作坊培訓(xùn)課件

DACUM工作坊培訓(xùn)DACUMworkshopTrainingDACUM工作坊培訓(xùn)DACUM工作坊的背景DACUMWorkshop--BackgroundDACUM工作坊方法論DACUMWorkshop--MethodDACUM現(xiàn)場(chǎng)實(shí)操DACUMWorkshop--Practicing目錄123DACUM工作坊的背景DACUM工作坊方法論DACUM現(xiàn)場(chǎng)實(shí)DACUM工作坊--背景DACUMWorkshop--Background1DACUM工作坊--背景1●人力資源Humanresource

33

2022/11/27■■■GETRAG●財(cái)務(wù)Finance●制造Manufacturing●行政公關(guān)Admin&PublicRelations●產(chǎn)品開(kāi)發(fā)ProductDevelopment●銷售&市場(chǎng)Sales&Marketing●信息技術(shù)InformationTechnology●內(nèi)部審計(jì)InternalAudit●項(xiàng)目管理ProjectManagement●領(lǐng)導(dǎo)力&專業(yè)發(fā)展Leadership&ProfessionalDevelopment●質(zhì)量&環(huán)境&健康安全Quality&Environment&HealthSafety●采購(gòu)&STAPurchas&STAHR戰(zhàn)略規(guī)劃HRstrategyplanning

招聘recruitment

績(jī)效performance員工關(guān)系employeerelationship薪酬與福利commission&benefit

培訓(xùn)與發(fā)展traininganddevelopment1、企業(yè)培訓(xùn)體系建設(shè)與規(guī)劃Trainingsystemplanning2、培訓(xùn)需求調(diào)查與培訓(xùn)計(jì)劃制定Trainingdemandsurvey&Trainingplandraw-up3、課程體系設(shè)計(jì)與開(kāi)發(fā)Curriculumsystemdesign&develop4、培訓(xùn)師培訓(xùn)TTTtraining5、柯式四級(jí)培訓(xùn)效果評(píng)估4-leveltrainingeffectevaluation。。。。。GJT課程體系目錄GJTCurriculumSystemContents

●人力資源Humanresource4202

基于崗位序列的課程體系設(shè)計(jì)

PositionSequence-basedCurriculumSystemDesign崗位序列Positionsequence職責(zé)分析Dutyanalysis

步驟分析Stepanalysis績(jī)效標(biāo)準(zhǔn)分析KPIanalysisKSA分析KSAanalysis學(xué)習(xí)主題theme學(xué)習(xí)目標(biāo)target學(xué)習(xí)方式method評(píng)估方式evaluation課程體系設(shè)計(jì)CurriculumSystemdesignDACUM工作坊DACUMworkshopHR工作坊workshop8月31日Aug.31st11月30日Nov.30thHR學(xué)習(xí)內(nèi)容content基于崗位序列的課程體系設(shè)計(jì)崗位職責(zé)步驟績(jī)效KSDACUM工作坊--方法論DACUMWorkshop--Method2DACUM工作坊--方法論22022/11/2736什么是DACUM？

WhatisDACUM?細(xì)致入微地描述了所分析崗位的職責(zé)與步驟以及勝任該崗位所需要的知識(shí)、技能、態(tài)度等。Itdelicatelydescribestheresponsibilitiesofthepositionandknowledge\skill\attituderequiredforthepositioncompetency.DACUM是DevelopingA

Curriculum

的簡(jiǎn)稱；DACUMIsshortforDevelopingACurriculum;它是一種高效、經(jīng)濟(jì)的工作/職業(yè)分析方法；Itisanefficientandeconomicmethodforpositionanalysis;通過(guò)準(zhǔn)確地描述優(yōu)秀員工所完成的工作，繪制出一份KSA圖表。ItwillworkoutaKSAdraftbydescribingtasksfinishedbyoutstandingemployees.2022/11/277什么是DACUM？

WhatisDDACUM主要應(yīng)用

DACUMChiefApplication2022/11/2737DACUM應(yīng)用DACUMApplication培訓(xùn)領(lǐng)域trainingareaHR其他領(lǐng)域Otherarea知識(shí)題庫(kù)的設(shè)定Knowledgelibrarysetup工作流程梳理Workprocessteasing崗位職責(zé)和任務(wù)描述Positionduties&taskdescription組織構(gòu)架分析/崗位層級(jí)分析Organizationstructureanalysis/positionlevelanalysis績(jī)效考核指標(biāo)的設(shè)計(jì)Performanceassessmentindexdesign課程體系設(shè)計(jì)CurriculumsystemdesignDACUM主要應(yīng)用

DACUMChiefApplica2022/11/2738DACUM樣例DACUMexample2022/11/279DACUM樣例2022/11/2739DACUM工作坊布局DACUMworkshoplayoutScreen

1

2

3

4現(xiàn)場(chǎng)：2-3位HR引導(dǎo)者On-site:2-3HRconductors每組eachteam：1位經(jīng)理onemanager2-5位業(yè)務(wù)骨干2-5positionexperts2022/11/2710DACUM工作坊布局Screen12022/11/2740DACUM工作坊原則DACUMworkshopprinciple

將職位級(jí)別與論資排輩拋在腦后throwawaypositionlevelandsocialstatus

與會(huì)者人人平等everyoneisequalintheworkshop.

在別人的意見(jiàn)上“孵化”新的意見(jiàn)generatenewopinionbasedonotheropinions

一次只允許一個(gè)人發(fā)言everyoneshouldmakespeecheachtime.提出建設(shè)性的意見(jiàn),而不是一味地給予批評(píng)welcomeconstructiveopinionsratherthanalwayscriticizing

仔細(xì)認(rèn)真地對(duì)待所有的職責(zé)/步驟描述treatduties/steps’descriptionseriously2022/11/2711DACUM工作坊原則將職位級(jí)別與論2022/11/2741XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3KSA分析KSAanalysis

K1K3K2S1S3S2A1A3A2DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2712XXX崗位序列崗位1崗位2崗位3崗位2022/11/2742HR組織架構(gòu)HRorganizationchart謝經(jīng)理Ms.Xie薪酬福利主管C&B張?chǎng)?Wendy員工關(guān)系主管Employeerelation戚子珺/Daisy培訓(xùn)與員工發(fā)展主管Training&development張燕/jenny工廠人事科經(jīng)理PlantHR陳經(jīng)理/Mr.Chen培訓(xùn)專員Trainingspecialist培訓(xùn)助理TrainingassistantPDC專員PDCspecialist英語(yǔ)培訓(xùn)師Englishtrainer績(jī)效專員Performancespecialist員工關(guān)系專員ERspecialist

信息系統(tǒng)專員Informationsystemspecialist招聘專員Recruitingspecialist薪酬專員Salaryspecialist薪酬福利助理C&Bassistant

培訓(xùn)專員Trainingspecialist薪酬福利專員C&Bspecialist

績(jī)效專員Performancespecialist員工關(guān)系專員ERspecialist2022/11/2713HR組織架構(gòu)謝經(jīng)理薪酬福利主管員工DACUM工作坊—現(xiàn)場(chǎng)實(shí)操DACUMWorkshop--Practicing3DACUM工作坊—現(xiàn)場(chǎng)實(shí)操344STEP1：梳理崗位職責(zé)

Teasepositionresponsibility

時(shí)間：15

min15STEP1：梳理崗位職責(zé)時(shí)間：15min2022/11/2745XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2716XXX崗位序列崗位1崗位2崗位3崗位46STEP2：明確步驟

cleareachstep時(shí)間：30

min17STEP2：明確步驟時(shí)間：30min2022/11/2747XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2718XXX崗位序列崗位1崗位2崗位3崗位48STEP3：明確績(jī)效標(biāo)準(zhǔn)ClearPerformancestandard時(shí)間：30

min19STEP3：明確績(jī)效標(biāo)準(zhǔn)時(shí)間：30min2022/11/2749XXX崗位序列XXXPositionsequence崗位1Position1崗位2Position2崗位3Position3崗位4Position4職責(zé)1Duty1職責(zé)3Duty3職責(zé)2Duty2職責(zé)4Duty4職責(zé)…...Duty….步驟Step

步驟1Step1頭腦風(fēng)暴brainstorming步驟4Step4步驟3Step3步驟2Step2步驟5Step5

職責(zé)Duty

績(jī)效標(biāo)準(zhǔn)KPI

績(jī)效1KPI1績(jī)效2KPI2績(jī)效3KPI3KSA分析KSAanalysis

K1K3K2S1S3S2A1A3A2DACUM工作坊—方法論DACUMWorkshop--Method2022/11/2720XXX崗位序列崗位1崗位2崗位3崗位2022/11/2750什么是知識(shí)-K？Whatisknowledge—K?知識(shí)---經(jīng)驗(yàn)的固化Knowledge—solidified

experience一般滿足三個(gè)條件conditions：1、被驗(yàn)證過(guò)的verified;2、正確的correct;3、被人們相信的convinced;什么是技能-S？Whatisskill—S?運(yùn)用知識(shí)/經(jīng)驗(yàn)執(zhí)行的一種活動(dòng)方式或動(dòng)作方式。Actiontouseknowledge如：1、跳繩ropeskipping、打字typewriting2、識(shí)別變速箱的一個(gè)零部件Identifyonepartingearbox3、運(yùn)用8D方法分析異響問(wèn)題Solvenoisyissuewith8D什么是態(tài)度-A？Whatisattitude—A?個(gè)體對(duì)特定對(duì)象所持有的穩(wěn)定的心理傾向，并由此產(chǎn)生的行為傾向性。Steadymentaldispositionandbehaviortendency如：勤奮hardworking

認(rèn)真serious

專注concentration禮貌courtesyKSA2022/11/2721什么是知識(shí)-K？什么是技能-S？什么2022/11/2751KSA提取

KSAextraction

出色完成一個(gè)工作步驟需要哪些KSA？WhichKSAarerequiredtofinishwork?類別category具體內(nèi)容content示例example知識(shí)knowledge1、事實(shí)truth2、概念concept3、原理（記憶或理解）Principle(memory/understanding)數(shù)據(jù)的類型Datatype技能skill1、原理（運(yùn)用）Principle(application)2、流程方法、工具Process、tools3、問(wèn)題解決Problemsolving1、電話溝通的基本技巧Telephonecommunicationskill2、數(shù)據(jù)收集的流程、工具、模板Process\tool\modelofdatacollecting3、消除客戶提供信息的抗拒心理Howtoremovepsychologicalresistanceforinformationproviding態(tài)度attitude態(tài)度attitude禮貌、細(xì)致courtesy、carefulness示例：工作步驟---收集數(shù)據(jù)Example:workstep–collectdata2022/11/2722KSA提取

KSAextracti52STEP4：KSA分析

KSAanalysis時(shí)間：30

min23STEP4：KSA分析時(shí)間：30min2022/11/2753成果Achievement1234理清本崗位序列clarifypositionsequence梳理自身崗位的工作職責(zé)teasepositionresponsibility明確崗位所需的知識(shí)、技能、態(tài)度ClearupKnowledge\skill\Attitude明確崗位的績(jī)效標(biāo)準(zhǔn)ClearperformancestandardDACUM工作坊今日成果DACUMworkshopToday’sachievement2022/11/2724成果1234理清本崗位序列梳理自身2022/11/2754學(xué)習(xí)內(nèi)容1Content1學(xué)習(xí)內(nèi)容3Content3學(xué)習(xí)內(nèi)容5Content5學(xué)習(xí)內(nèi)容2Content2學(xué)習(xí)內(nèi)容4Content4學(xué)習(xí)內(nèi)容6Content6XXX崗位X