商務英語教材

商務英語口語教材（中英文對照版）OralBusinessEnglishmaterials

（inBothChineseandEnglish）

2015年11月3日目錄TOC\o"1-5"\h\z一、Introduction 3（一）自我介紹IntroductiontoHengshui.............................3（二）介紹衡水IntroductiontoHengshui 5二、接聽電話英語TelephoneEnglish 10\o"CurrentDocument"接待夕卜賓Receivingforeignguests 12在辦公室接待來客Receivingvisitorsattheoffice 16公司介紹 Company presentations 19六、商務宴請BusinessDinner 21七、 價格談判 Negotiating Prices 23A> 訂貨Placinganorder 24九、 貨款支付payment 27十、 發(fā)貨Delivery 28一、Introduction（一）自我介紹：SelfIntroduction:1、史密斯先生（女士），您（們）好！歡迎蒞臨我們衡板公司！HelloMr./Ms.Smith.WelcometoHengshuiCompanylimited.2、我是河北鋼鐵集團衡水薄板有限公司冷板（焊管）貿易部的張林。I,mZhangLin,fromthe“ColdRolledPlatetradingdepartment”ofHengshuiStripRollingCo.Ltd,inHebeiIron&SteelGroup.3、這是我們公司經營副總張強，貿易部部長李壯，貿易部副部長王剛。ThisisMr.ZhangQiang,vicepresidentoftheManagementdepartment,Mr.LiZhuang,DirectorofTradeDivision,andMr.WangGang,theDeputyDirector,TradeDivision.4、部門和職務介紹：Introductiontodepartmentsandjobposts:（1）衡板公司董事長PresidentofHengshuiStripRollingCo.,Ltd.總經理GeneralManager,黨委副書記AssistantsecretaryofthePartyCommittee.（2）公司黨委書記、SecretaryofPartyCommittee工會主席、Presidentoflaborunion紀委書記SecretaryofDisciplineInspectionCommission（3）公司副總經理DeputyGeneralManagerofthecompany.（4）公司總會計師Chiefaccountantofthecompany.(5)公司辦公室主任DirectoroftheCompanyoffice(6)黨群工作部部長HeadofParty-massesDepartment(7)生產制造部(副)部長(Deputy)DirectorofManufacturingdepartment(8)安全環(huán)保部部長DirectorofSafetyandEnvironmentalProtection財務部部長DirectorofFinancedepartment人力資源部部長DirectorofHRManagement規(guī)劃發(fā)展部部長PlanninganddevelopmentDirector設備動力部部長DirectorofEquipmentPowerdepartment生活部部長Directorofdailyaffairsdepartment審計監(jiān)察部部長Directorofauditandsupervision原料部部長Directorofrawmaterials貿易部部長DirectoroftheTradedepartment工貿公司經理IndustryandTradeCompanymanager儲運公司經理StorageandTransportcompanymanagers工人醫(yī)院院長Directoroftheworkers,hospital黨支部書記Partybranchsecretary（二）、介紹衡水：IntroductionofHengshuiCity1、我們衡水市隸屬河北省，交通便利，地處兩條國內主要鐵路干線的交匯處，距首都北京274公里，最近的省會機場120公里。HengshuicityislocatedinHebeiProvince,wheretheinterchangeofBeijing-JiulongRailwayandShijiazhuang-DezhouRailwayare.Itis274kilometersawayfromBeijingand120kilometersawayfromthenearestairport——ShijiazhuangAirport.2、作為新興輕工業(yè)城市，鋼鐵、化工、橡膠、絲網是我們的朝陽行業(yè)，近幾年發(fā)展迅猛；老白干酒系中國馳名商標。Asanemergingcityoflightindustry,ironandsteel,chemicals,rubberandwiremesh,Hengshuiisdevelopingrapidlyinrecentyears.LaobaiganisaChinesewell-knowntrademark.ItisabrandofaseriesofLaobaiganChinesespirits3、衡水的人文歷史源淵流長，衡水湖有人間仙境、鳥類天堂、華北大地“綠明珠”之稱，是旅游觀光的好去處。Hengshuihasalonghistory.HengshuiLakeisfamousforbeingafairylandontheearth,birdparadise,"GreenJewel"ofNorthChinaThisisanexcellentplacefortourism.4、衡水市尤以“衡水三寶”而聞名，“衡水三寶”是 鼻煙壺、毛筆、金魚。HengshuiCityiswellknownespeciallyforthe"ThreetreasuresofHengshui"--snuffbottle,brush,goldfish.5、鼻煙壺內畫是一門很奇特的行業(yè)，是將各種動物、植物、山水、人物等通過一個一毛錢硬幣的口徑，用極細的毛筆畫置在水晶瓶或球內，特點是精皴細染、造型準確、風格典雅，以國畫色和油畫色綜合表現手法摹擬多個畫種的畫面效果，尤其是在肖像題材方面的創(chuàng)作上非常突出。Snuffbottlepaintingisaverystrangeindustry.Allkindsofanimals,plants,landscapes,charactersandsoonarepaintedinsidethesnuffsorballswithveryfinehairstrokesthroughtheflaskofone-dime-coindiameter.Thefeatureisthatitisfinelyskechedandthinlydyed,modeledaccurately,elegant.ItmimicstheeffectsofvarioustypeofpicturesbyanintegratedtechniqueofChinesetraditionalpaintingcolorsandoilpaintingcolors.Itisespeciallyoutstandingincreatingpicturesofportraits.6、衡水之所以有“毛筆圣地”、“北國筆鄉(xiāng)”是源于衡水毛筆，距今已有五百多年的歷史，生產工藝精細，樣式新穎、造型美觀，暢銷十多個國家和地區(qū)。Hengshuibecome“theHolyLandofbrush"."HometownofpensinNorthChina"，derivedfromHengshuibrushes,withahistoryof500years.Itsproductionprocessisfine.Itisnovelinstyle,andbeautifullyshaped.Itsellswellinmorethan10countriesandregions.7、金魚則是中國的國寶，同時也是衡水的特產，金魚五彩繽紛，形態(tài)優(yōu)美、嬌姿艷體、千姿百態(tài)，令人賞心悅目，陶冶情操，目前有64個品種，暢銷海內外。GoldfishisbothChina'snationaltreasuresandthespecialtyofHengshui.Goldfishiscolorful,ofniceshape,ofdifferentvarietyandverycharming.Therearecurrently64varietiesofthemsoldathomeandabroad.（三）、介紹公司：Introductionofthecompany1、我們衡水薄板有限責任公司隸屬于河北鋼鐵集團，位于衡水市路北工業(yè)區(qū)，系國有大型板材加工企業(yè)，有著50年冶金產品的加工歷史，2008年6月31日加入河北鋼鐵集團，是河北鋼鐵集團子公司。HengshuiStripRollingCompanyLtdisunderHebeiIron&SteelGroupandsituatedinHengshuicityindustrialarea.Asthestate-ownedlargeproductionenterpriseofsteelprocessing,ithasahistoryof50yearsinproducingmetallurgicalproducts.Itbecamethewholly-ownedsubsidiaryofHebeiIronandSteelGroupafterjoiningtheGroupon31stJune,2008.2、公司資產總額7.7億元，現有員工1700多人，各類專業(yè)技術人員400多人。TheCompanyhasatotalassetof770millionYuan,andisstaffedwith1,700employeesincludingmorethan400professionaltechniciansinvariousfields.公司擁有先進的設備和技術，產品質量可靠，檢驗方法完善。TheCompanypossessessophisticatedequipments,advancedtechnologies,reliableproductqualityandcompletedetectionandtestmethods.年產鋼材60萬噸，產品銷往全國20多個省市及10多個國家和地區(qū)。Theannualproductionofsteelis600thousandtons,whicharesoldtomorethan20provincesandcitiesandexportedtomorethan10countriesandareas.3、公司擁有冷軋廠、熱軋焊管廠、馬口鐵廠和青島彩涂冷板廠四個主體生產廠和海力公司、工貿公司、儲運公司、工人醫(yī)院幾個附屬單位，總占地面積400余畝。TheCompanyoccupiesatotalareaofmorethan400mu,withfourmainproductionmillsofcoldrollingmill,hotrolledweldedpipemill,tinplatemillandQingdaocolor-coatedcoldrolledsheetmill,andaffiliateslikeHailiCompany,industrialand

tradingcompany,storageandTransportCompanyandworkers,hospital.4、主要產品有冷軋薄板、鍍錫板、彩涂板、熱軋帶鋼、焊接鋼管、滲鋁、機電產品等。Themainproductsincludecoldrolledthinplate,tinplate,color-coatedsheet,hotrolledstripsteel,weldedsteelpipe,aluminizedproductsandmechanical&electricalproducts,etc.5、產品廣泛應用于搪瓷、家電、汽車、輕工、電子儀表、鋼管原料、結構用鋼、建筑腳手架用管、水煤氣用管、消防用管等方面。Theproductsarewidelyappliedtofieldslikeenamel,homeappliance,automobile,lightindustry,electronicinstruments,rawmaterialsforsteelpipe,structuralsteel,pipesusedinconstructionscaffold,waterandcoalgasconveyance,andfirefighting.6、“團結、勤奮、開拓、創(chuàng)新”是我們的企業(yè)精神，我們愿與海內外客戶共同發(fā)展，攜手前行！"Unity,Diligence,Pioneering,andInnovation"arespiritsoftheenterprise.TheCompanywouldliketoworktogetherwithcustomersathomeandabroad,andcreateabrightfuturejointly!二、接聽電話英語（一）接聽電話Answeringthephone.上午/下午/晚上好,河北鋼鐵集團衡水薄板有限公司。Goodmorning/afternoon/evening,HengshuiStripRollingCo.,Ltd.,HebeiIron&SteelGroup..我可以幫什么忙嗎？MayIhelpyou?.這里是河北鋼鐵集團衡水薄板有限公司。HengshuiStripRollingCo.,Ltd.here..請問您是誰？Whoisspeaking,please?（二）找人Askingfor（二）找人Askingforsomeone我可以跟李經理通話嗎?CouldIspeaktoManagerLi,please?I'dliketospeaktoManagerLi,please.CouldyouputmethroughtoManagerLi,please?（三）請別掛機puttingsomeoneonhold.請別掛機，我看看李經理是否有時間？Holdtheline,please.I'llseeifMr.Liisavailable..請別掛機，我把電話轉過去。Holdonforaminute.I'llputyouthrough.（四）您要找的人無法接電話Thepersonwantedisnotavailable.對不起，李先生此刻不能接電話。I'msorry.Mr.Liisnotavailableatthemoment..恐怕李先生今天不在，我能給他捎個信兒嗎？I'mafraidMr.Liisn'tintoday.CanItakeamessage?.恐怕李先生出差了。我會告訴他您打過電話的。I'mafraidMr.Liisonbusiness.I'lltellhimyoucalled..對不起，他現在正在開會。我會告訴他盡快給您回電話的。I'msorry.He'sinameetingatthemoment.I'llaskhimtocallyouassoonaspossible..恐怕他正在打電話呢。I'mafraidhe'sonanotherline.（五）問題problems.我接不通。Ican'tgetthrough..占線。Thelineisengaged/busy..對不起，我不明白。你再說一遍好嗎？I'msorry.Idon'tunderstand.Couldyourepeatthat,please?.恐怕您打錯了。I'mafraidyou'vegotthewrongnumber.（六）打電話的原因Reasonsforcalling我打電話是要和您談談你們產品的價格。I'mcallingbecauseIwanttotalkaboutthepricesofyourproduct.（七）請求Requesting.請您重復一下那個數字好嗎？Couldyourepeatthatnumber,please?.請您拼一下那個名字好嗎？Canyouspellthatname,please?（八）掛斷電話Ringingoff.我期盼著盡快見到您。Ilookforwardtomeetingyousoon..非常感謝您打電話來。Thankyouverymuchforcalling.三、接待外賓Receivingforeiguests（一）在機場接待客人meetingguestsattheairport1、請問，您是來自悉尼貿易公司的威爾遜先生嗎？Excuseme,areyouMr.WilsonfromSydneyTrading？是的，你是李先生？Yes,andareyouMr.Li?是?。∧隳軄碚婧?！Yes.It'sverykindofyoutohavecome.謝謝您來接我。Thankyouforcomingtomeetme..您好，李先生！謝謝您來接我。Howdoyoudo,Mr.Li?Thankyouforcomingtomeetme.歡迎！很高興見到您。You,rewelcome.Verypleasedtomeetyou..我是李斌。我代表公司來此迎接您。I'mLiBin.I,mhere,onbehalfofmycompany,tomeet.總經理讓我替他來借您。Ourmanageraskedmetocomeinhisplacetopickyouup.我們一直在期盼你的到來。Wehavebeenanticipatingyourarrival./Wehavebeenlookingforwardtoyourarrival.（二）帶客人去賓館Takinggueststotheirhotel.車在外面（等著呢），請這邊走。Thecariswaitingoutside.Thisway,please..威爾遜先生，到了。Hereweare,Mr.Wilson.這里是白天鵝賓館。ThisistheWhiteSwanHotel.我們?yōu)槟A定了一個房間，在3樓。We'vereservedaroomforyouonthethirdfloor.很好，謝謝！Verygood.Thankyou.這是您的房間，威爾遜先生。您覺得怎麼樣？Thisisyourroom,Mr.Wilson.Howdoyoulikeit?奧，既舒適又明亮。你們考慮太周到了。Oh,whatacozyandbrightroom!It,sverythoughtfulofyou.還有什麼要我代勞嗎？AnythingelseIcandoforyou?沒有了，謝謝！此刻沒什麼要做的了。No,thanks.Notforthemoment.那麼，我最好走吧，這樣您就能休息了。ThenI'dbettertakemyleavesoyoucanhavearest.（三）小話題Smalltalktopics1、旅途怎樣？Howwasyourflight?很好！吃的不錯，服務也好。Justwonderful!Goodfoodandgoodservice.2、飛機晚點了。Theflightwaslatetakingoff/arriving.您是第一次來中國嗎？IsthisyourfirsttriptoChina?您覺得這兒的天氣怎麼樣？Howdoyoufindtheweatherhere?.天氣不錯，對吧？Fineweather,isn,tit?是的，很好/很暖和/陽光明媚.Yes,it'sverylovely/warm/sunny..有點陰天/冷/潮/濕/風。Itisalittlecloudy/cold/damp/wet/windy.有暴風雨。It'sstormy..你住的賓館怎麼樣？Howisyourhotel?一切都可以么？Iseverythingallright?很舒服/很方便/很豪華。It,scomfortable/convenient/luxurious.服務很棒。Theserviceisexcellent.太吵了。It,srathernoisy.（四）送別seeingoff.A：一路平安，威爾遜先生！Bonvoyage,Mr.Wilson.期盼著再次見面并與您進一步討論那個問題。Ilookforwardtomeetingyouagainandhavingsomefurtherdiscussionsoverthatmatterwithyou.B：我也是。再次感謝信為我所做的一切。SodoI.Thankyouoncemoreforallyou,vedoneforme..A:希望您能再來。Ihopeyoucancomeagain.B:我會的。對您的幫助再次表示感謝！Iwill.Thanksagainforallyourhelp.A:不客氣。保重，祝您旅途愉快，威爾遜先生。You,rewelcome.Takecareandhaveanicetrip,Mr.wilson..代我向你們經理問好。Remembermetoyourmanager.代我問好你們老板。Pleasesendmyregardstoyourboss.代我向凱茜問好。SayhellotoCathy.四、 在辦公室接待來客Receivingvisitorsattheoffice（一）詢問來訪/來訪者的信息Askingforinformationaboutthevisit/visitor.您是李先生嗎？AreyouMr.Li?對不起，他不在。Sorry,heisnotin..您代表哪個公司？Whichcompanydoyoupresent?.您一定是威爾遜先生吧？YoumustbeMr.Wilson..是的，這是我的名片。Yes,hereismybusinesscard.我來這里是和你們的總經理談一談我們的代理協(xié)議的事。I'mheretodiscussouragencyagreementwithyourmanager..我想跟他直接談。I'dprefertoexplainthattohimdirectly..您已經跟他約好了嗎？Haveyougotanappointmentwithourmanager?（二）請來訪者等候Askingthevisitortowait.請坐。Wouldyouliketotakeaseat?Takeaseat,please..請稍等Waitafewseconds,please..我去看看他在不在。,llgotoseewhetherheisin..我請他下來。,llaskhimtocomedown.5.我聯(lián)系一下他。I,llcontacthim.6.我撥一下他的分機。I,llringhisextension.（三）對于讓來訪者就等表示歉意Apologizingforhavingkeptthevisitorwaiting.對不起，不方便。他正在開會。I'msorryfortheinconvenience.Heisinthemiddleofameeting..對不起，久等了。他正忙著呢。I'msorryforthedelay.Mr.Liisengagednow..對不起，搞錯了。書記正在開會。I'msorryforthemistake.Thesecretaryisattendingameeting.（四）當被找的人不在時，表達為此感到遺憾/抱歉Expressingregretwhensomeoneisnotpresent.恐怕您今天見不到李先生。他不在。I'mafraidyoucan'tseeMr.Litoday.Heisout.財務經理今天生病了。TheFinancialManagerisilltoday..聯(lián)系不上人事經理。ThePersonnelManagercan'tbecontactedjustnow.五、 公司介紹Companypresentations7一）問好和自我介紹.上午好。我是李約翰，我主管人力資源部/生產。Goodmorning.I'mJohnLiandI'minchargeofthePRDepartment/production..女士們，先生們，很榮幸向這樣受尊敬的來賓們致辭。Ladiesandgentlemen,it,sanhourtoaddresssuchadistinguishedaudience.（二）介紹你發(fā)言的內容：公司歷史與現狀.我想談一談我們公司的最新發(fā)展。I'dliketotalk（toyou）aboutthelatestdevelopmentatourcompany..我想談的是一項新產品將投放市場。I'dliketotalk（toyou）aboutthelaunchofthenewproduct..我發(fā)言的主題是公司的歷史。Thesubjectofmytalk/presentationisthehistoryofourcompany..這次會議將持續(xù)半小時。Themeetingshouldlast30minutes..我的發(fā)言共分三部分。它們是公司歷史、主要市場和人力。Mypresentationisinthreeparts.TheyareCompanyHistory,MainMarketsandPeople..首先，我們將簡單地談一下公司的歷史。然后，我將談一談我們的主要市場。最后，我要談的是人---我們最重要的資產。Firstofall,we,llbrieflygooverthehistoryofthecompany.Secondly/then/next,I'lltellyousomethingaboutourmainmarkets.Finally/Lastly/Lastofall,I'llcometothepeople--ourmostimportantassets..我講完后會很高興回答大家的提問。I,llbegladtoansweranyquestionsattheendofmytalk..如果您有什麼問題，請盡管打斷我的發(fā)言。Ifyouhaveanyquestions,pleasefeelfreetointerrupt.（三）在發(fā)言中用到的其他表達方式.你可能記得我們是2000年接管了那家公司。Youmayrememberwetookoverthatcompanyin2000..大城市，像廣州，是我們的目標市場。Bigcities,suchasGuangzhou,areourtargetmarket..還有什麼需要我明確的嗎？Doyouneedmetoclarifyanything?（四）對公司的介紹.我們公司生產冷軋薄板。Ourcompanyprovides/manufacturescoldrolledsteelsheet..我們公司總部設在北京。OurheadquarterisinBeijing..我們職工有6000多人。Weemploymorethan6000people..我們在全世界設有60多個辦事處。Wehavemorethan60offices/agenciesallovertheworld..我們年收入是一千萬美元。Ourannualincomeis10millionUSdollars.六、 商務宴請BusinessDinner（一）邀請.We,dlovetohavethepleasureofyourcompanyatadinnerpartythisevening..Thatsoundsgreat!I'mdelightedtogo.Sorry,I'mafraidIcan't,butthanksallthesame.Sorry.Maybewecanmakeitnexttime?.We'dreallyappreciateitifyou,dcome.（二）提議干杯proposingatoast（敬酒，干杯）.干杯！Cheers!.為我們的友誼干杯！Let,sdrinktoourfriendship..為我們商展會的成功干杯！Here,satoasttooursuccessatthefair..我想為我們的友好合作而干杯。I'dliketoproposeatoasttoourfriendlycooperation..為我們尊敬的客人干杯！MayIproposeatoasttoourdistinguishedguests?.為您的升職干杯！Here,satoasttoyourpromotion.（三）評價食物您認為飯怎麼樣？Howdoyoulikethefood?您認為魚怎麼樣？Whatdoyouthinkofthefish?這是我吃過的最好的一頓飯。ThisfoodisthebestthatI,veevertasted.（四）席間談話.感覺像在自己家一樣，不必拘束。Pleasemakeyourselfathome..喜歡吃什么，請隨便吃啊。Helpyourselftowhateveryoulike..再來點吧。Wouldyoulikemore?.不了，吃飽了。No,thanks.I,vehadenough/I,mfull.（五）結賬.小姐，請結賬。Pleasebringmethebill,Miss..總共多少錢？What,sthis（amount）for?.這是小費。It,stheservicecharge..我請客。It’smytreat..我埋單。Letmegetthebill..咱們AA制吧。Let,sgodutch.七、價格談判NegotiatingPrices（一）討價還價bargaining.這個產品你們要價太高了。You,reaskingtoomuchforthisproduct..這個貨品定價太高。我們可以從韓國以三分之一的價格買下同樣的東西。Thegoodsarepricedtoohigh.WecanbuythesamethingfromKoreaatonethirdofyourprice..我們的價格看起來高點，但是質量比我們的競爭對手好得多。Ourpricemayappearalittlehigher,butthequalityismuchbetterthan10ourcompetitor,s.（二）要求折扣.能在便宜點嗎？Couldyoumakeitalittlecheaper?.打九折可以吧？Isitpossibleforyoutoreducethepriceby10%?.你能否考慮降低價格來發(fā)展一個新市場呢？Couldyoupossiblyconsiderdecreasingyourpricetohelpdevelopanewmarket?（三）拒絕降價Refusingapricereduction.砍掉這麼多我們真承受不了。Wesimplycan'tstandsuchahugecut..價格上沒有任何折扣的空間了。There,snoroomforanydiscountintheprice..我們得價格已經降到成本加了。這樣的價格，已經無利可圖了。We'vealreadycutourpricetocostlevel.Withthisprice,wewon,tmakeanyprofit.八、訂貨Placinganorder（一）供貨能力Theavailabilityofgoods.目前貨品已脫銷。Thegoodsareoutofstockatthemoment..Thegoodsyouorderedareinshortsupplyatpresent..庫存有限。Thereislimitedstock.（二）訂購，發(fā)訂單placinganorder.我們對你們的產品很滿意，現在準備和你們定貨。We'resatisfiedwiththequalityofyourproductsandarereadytoplaceanorderwithyounow..這個項目你最少訂多少？What'syourminimumorderforthisitem（物料項目）？.我們對此很感興趣所以我們首先想訂1000件。Weareinterestedinthesesowe'dliketoor