英語(yǔ)聽(tīng)說(shuō)訓(xùn)練(高職旅游類(lèi)旅游管理專(zhuān)業(yè))unit8Travelling課件

英語(yǔ)聽(tīng)說(shuō)訓(xùn)練（高職旅游類(lèi)旅游管理專(zhuān)業(yè)）unit8Travelling英語(yǔ)聽(tīng)說(shuō)訓(xùn)練（高職旅游類(lèi)旅游管理專(zhuān)業(yè)）unit8Travel1Objectives:Knowhowtoprepareatraveling,howtobookticketsandhotels;Understandhowtocheck-inahotel;Beabletoorderroomservices.Objectives:2Lead-inTravel

isthemovementof

people

betweenrelativelydistantgeographical

locations,andcaninvolvetravelby

foot,

bicycle,

automobile,

train,

boat,

airplane,orothermeans,withorwithoutluggage,andcanbeonewayorroundtrip.

Travelcanalsoincluderelativelyshortstaysbetweensuccessivemovements.Lead-in3Warming-upQuestionsfordiscussionYouaregoingtotalkabouttravelling.Readthefollowingquestionsanddiscussthemwithyourpartner.Doyouliketravelling?Why?Whereisyouridealplacetotravel?Whatpreparationsdoyouneedtodobeforetravelling?Whichisyourfavoritetransportationtotravel?Whichonewouldlike,travelingroupsortravelalong?Warming-up4PartAListeningListenandChooseDirections:Listentothefollowingsentencesandchoosethecorrectwordstofillintheblanksineachsentence.basic

toursdouble

roomanything

specialfamous

placespieces

of

baggagehelp

you

withreserve

meReception

Deskinterested

ingoing

to1.I’m

a

tour.

Is

there

you

want

to

see？We

have

three

.That’s

a

tour

of

all

the

most

.Please

a

seat

for

this

Sunday.I’d

like

to

book

a

for

Tuesday

next

week.So

you

have

got

altogether

four

?The

is

straight

ahead.

Let

me

your

luggage.I’m

Tianjin

early

tomorrow

morning.PartAListening5ListenandRespondDirections:Listento10sentencesfortravellingandchoosetheirrightresponses.1. A.NoisyroomB.Quietstreet. C.Quietroom. D.Noisystreet.2. A.ThailandB.America. C.CanadaD.Australia3. A.Itissofast.B.Idon’thearthat. C.Thankyou.D.Noproblem.4. A.Nicetomeetyou.B.Itisyourluggage. C.Thankyou.D.Yes,totallyfour.5. A.Youcan’tsmokehere. B.Theshoponthefirstfloor. C.Nosmoking. D.Idon’tmind.6. A.That’sagoodidea. B.Iamhungry. C.IlikeChinesefood. D.Iamfull.7. A.Thereisnoroomavailable. B.Itisverycostly. C.Itischeap. D.200yuanpernight.8. A.Singleroom B.Doubleroom C.suite D.Vacantroom9. A.10a.m.to7p.m.B.7a.m.to10p.m. C.8a.m.to9p.m.D.9a.m.to8p.m.10. A.Yes,youcan. B.Bycash C.ByMastercard D.GiveyourchangesListenandRespond6ListenandFillDirections:Listentothedialoguesbelow.Thenfillinthemissinginformation.SECTIONA:Directions:Listentothefollowingthreedialoguesandfillingintheblankswiththecorrectwordsorphrasesyouhaveheard.Dialogue1Tourescort:Excuseme,butareyouLindafromAmerica’sWorldTrade?Linda:Yes,IamLindaAndrews.Tourescort:Niceto

,Ms.Andrews.IamLiHua,yourtourescortfromBeijingSummerTravel.Linda:Nicetomeetyou,too.Tourescort:WelcometoBeijing.Didyouhavea

?Linda:Yes,quitepleasant.It’sverykindofyoutohavecometomeetus.Tourescort:Mypleasure.Is

here?Linda:Yes,apartyoften.Tourescort:Good.Let’sgoto

.Theshuttlebusisjustwaitingoutside.Linda:That’sfine.Tourescort:

,please.ListenandFill7Dialogue2Officer:

,

please.

Traveler:Surely.

Here

it

is.

Officer: Are

you

on

a

business

trip

or

a

pleasure

trip?

Traveler:I’m

here

for

.

Officer: How

long

do

you

plan

to

be

here?

Traveler:About

.

Officer: Well,

everything

seems

to

be

OK.

Please

go

to

next.

Traveler:Thank

you.

Dialogue28Dialogue3Guest: Waiter,

,pleases!Waiter: Justamoment,sir.…Hereisthebill.Itis158Yuan.Guest: I’lltakeit.CanI

?Waiter: Certainly,sir.Hereisthepen.(Theguestsignsthename)Waiter: MayIhave

?Guest: Hereyouare.Waiter: Thankyou,sir.Howdidyoulike

?Guest: Itis

.Waiter:I’mgladyousayso.Dialogue39SECTIONB:Directions:Listentothefollowingtwodialoguesandfillingintheblankswiththecorrectsentencesyouhaveheard.Dialogue4Guest:

,

please.

Receptionist:Do

you

have

a

reservation,

sir?

Guest: No,

I’m

sorry,

I

don’t.

Receptionist: Well,

I’d

like

to

help

you,

.

Guest: I

see.

In

that

case,

?

Receptionist: Why

don’t

you

try

the

Royal

Hotel?

.

Guest: Thank

you.

SECTIONB:10Dialogue5Guest: Excuseme,

here?Staff: Yes,weofferwake-upcallserviceeitherbyoperator,

.Whichdoyouprefer?Guest: I’dratherliketobewokenup

.Staff: Noproblem,sir.Ourroomattendantcandothat. ?.Guest: At5:30a.m.IneedtobeupearlysothatIcouldgotoShanghaiandreturnonthesameday.Staff: That’sunderstood.Haveagoodsleep,sir.Goodnight.(Earlythefollowingmorningtheattendantknocksatthedoor.)Staff: Goodmorning,Mr.Smith.It’sjust5:30,

.Guest: Oh,yes,thankyou.Dialogue511ListenandUnderstandDirections:Nowyouaregoingtohearapassageabouttravelling.Listencarefullyandtrytoanswerthefollowingquestions.TheWordsandExpressionsprovidedbelowwillbeofsomehelptoyou.WordsandExpressionsbroadenv. 拓寬 enrichv.使豐富perspectiven.視野 meansn.方式，方法relievev. 釋放 beawareof意識(shí)到boredomn. 無(wú)聊 contact

with 接觸，交往dispersev. 分散 A.Directions:ListentothepassageTWICEandcompletethefollowingsentences.1)

Travel

is

a

of

broadening

a

person’s

perspective.

2)Travel

may

also

person

of

boredom.3)It

gives

you

a

，

which

will

disperse

your

boredom

and

make

you

forget

whatever

you.

4)Later，

you

may

these

memories

and

enjoy

your

.ListenandUnderstand12B.Directions:ListentothepassageforTHIRDTIMEandDecidewhetheryouthinkeachstatementisrightorwrong.Travel

is

a

very

good

means

of

broadening

a

person’s

perspective.()Travelingmuch,youwillnotonlyspendalotofyourmoney,butalsoletyoufeelverytired.()Travel

cannotrelieve

person

of

boredom.()Travelbringsyouenjoymentandattraction.()Travelbroadensyourmindandleavesyougoodmemories.()B.Directions:Listentothep13C.Directions:GivebriefanswerstothequestionsbelowwhilelisteningtothepassagefortheLASTTIME?Whydopeopletravel?Travel

is

a

very

good

means

of

.Whatwedoduringtravelling?It

makes

you

come

into

contact

with

,meet

people

of

.

Whatwillwefindifyoutravelmuch?Travelling

much，

you

will

not

only

enrich

your

，

but

also

be

aware

of

the

.Whatcantravellingbringtoyou?Travel

brings

you

.Whatwillyourememberatlastaftertravelling?Travel

broadens

your

mind

and

leaves

you

.C.Directions:Givebriefansw14PartBSpeakingWarming-upQuestionsfordiscussionYouaregoingtotalkabouttraveling.Readthefollowingquestionsanddiscussthemwithyourpartner.Haveyouevertravelledtosomeplaces?Howdidyougettheinformationaboutthatplace?Doyouthinktravelwithatourisconvenientandmoney-saving?Didsomethingemergencyhappenedtoyouwhenyouweretravelling?Howdidyoudealwithit?PartBSpeaking15SampleDialoguesListentothefollowingsampledialoguesandpracticethemwithyourpartner.Dialogue1AskingforatourAgent：Yes，sir.

May

I

help

you？

Bill：I’m

interested

in

a

tour.

Agent：Is

there

any

tying

special

you

want

to

see？

Bill：Yes，I’m

interested

in

seeing

the

U.

N.

.

Agent：All

right.

Let

me

give

you

some

brochures.

We

have

three

basic

tours.

Bill：Does

the

morning

tour

visit

the

U.

N.

？

Agent：No，sir.

That’s

in

the

all-day

tour.

Bill：Then，I’d

better

take

the

all-day

tour.

Agent：That’s

a

tour

of

all

the

most

famous

places.

Bill：Where

do

I

meet

the

bus？

Agent：At

the

Hilton

at

nine

thirty.

Bill：Fine.

Please

reserve

me

a

seat

for

this

Saturday.

How

long

is

the

tour？

Agent：It

takes

six

hours，sir.

Bill：I

see.

Can

I

pay

in

traveler’s

checks？

Agent：Of

course.

That’s

twenty-five

fifty，sir.SampleDialogues16Dialogue2TakingtheRoomServiceOrderStaff: Goodmorning,roomservice.MayIhelpyou?Guest: Hello,I’dliketoordersomefoodandsomethingtodrink.Staff: Ok.Whatwouldyouliketoorder?Guest: I’dlikeasandwichwithham,twostrawberrysaucedonutsandacupofcoffee.Staff: Howwouldyoulikeyourcoffee?Blackcoffeeoraddsomesugarandmilkinit?Guest: IthinkIliketoaddsomemilkinit.Staff: Allright,anythingelse?Guest: No,that’sall.Staff: MayIhaveyournameandroomnumber?Guest: Mr.JonsonofRoom1108.Staff: So,Mr.Jonson,we’llsendtoRoom1108onesandwichwithham,twostrawberrysaucedonutsandacupofcoffeewithsomemilk.Ourwaiterwillbethereinabout15minutes.Ifthereisanythingmoreyoumayneed,pleasefeelfreetoask.Guest: Ok.Staff: Thankyou.Ihopeyouwillhaveawonderfulday.Dialogue217Dialogue3AttheLost-and-FoundOfficeTourist: Excuseme,couldyouhelpme?Staff: Yes.What’sthetrouble?Tourist: Well,Iwaswonderingifanyonehashandedinawallet.Staff: Iamafraidnot.Haveyoulostyourwallet?Tourist: Ithinkso.Icannotfinditanywhereinmyhotelroom,andIrememberthelastplaceIuseditthismorningwasinthesouvenirdepartmentstore.Staff: Whereexactlydidyouuseyourwalletinthestore?Tourist: Intheteadepartment.IhadtopayfortheteaIboughtformyfather.Evenworse,mypassportwasinit.Staff: Ok.Letmecalltheteadepartmenttoseeiftheyhavefoundawallet.(Aminutelater)Staff: Sorry,yourwallethasnotbeenturnedinthere,either.Tourist: Then,whatshouldIdo?Staff: Youcanfillinthislostpropertyreportanddescribethethingsinthewalletindetail,andIwillkeepmyeyeoutforit.But,Isuggestyoucontactyourembassyandtellthemtoissueyouanewpassportincaseitdoesn’tshowup.Anymore,youalsoneedtocontactthebanktoreportyourlossofyourcreditcard.Tourist: Youareright.MayIborrowyourpen?Staff: Hereyouare.We’llletyouknowassoonasyourwalletishandedin.Tourist: Thankyou.Dialogue318Dialogue4ComplaintheNoisefromNextDoorStaff: Goodevening,madam.I’mtheAssistantManager.WhatcanIdoforyou?Guest: Nicetomeetyou.But,Iwanttocomplainaboutthenoiseofmynextdoor.IhavetogetupearlytomorrowmorningasIneedtocatchtheearliestflighttogoonbusiness.Staff: Iamsosorrytoherethat.Iwilltrymybesttohandlethisproblemandgiveyouaquietsleepingenvironment.Guest: Oh,that’sverykindofyou.Thankyouverymuch.Staff: Youarewelcome.(5minuteslater)Staff: Excuseme,Iamsorrytodisturbyou,buttheguestnextdoorfeelstoonoisytosleep.Guest: Oh,I’msosorry.Idoapologize.Isupposeweweretalkingratherloudly.It’sjustthatwehavesignedaveryimportantcontract.Wewerehavingasmallcelebrationparty.Staff: I’mgladtohearit.ShallIaskRoomservicetobringyousomecoffee?Guest: No,thatwon’tbenecessary.Wewerejustabouttomakeitoverrightaway.Staff: Thankyou,sir,andgoodnighttoyou.Dialogue419Role-PlayDialoguesMakeupyourowndialoguesaccordingtothefollowingsituationsandrole-playthem.Situation1:Atourgrouparrivesatthehotel,andthetourleader,Mr.Michelcomestothereceptiondesktocheckin.thereceptionclerkreceiveshim.Situation2:Atthelost-and-foundofficeofFriendshipstore,atravelerisreportingthelossofhishandbag.Situation3:Aguestcomestothefrontdesktocheckout.Heistryingtousecreditcardtopayhisbills.Situation4:Aheadwaiterisreceivingatelephonecallfromalocalcustomertobookatablefortomorrowtonight.Situation5:Aguestgoestotheconciergedesktoasktheconciergetobookflightticketforhim.Role-PlayDialogues20PartCCultureNotesDirections:Listentothepassageandfillintheblankswiththewordsyouhaveheard.TheintroductionofImperialPalaceAreyoureadyboysandgirls?NowIwilltakeyoubacktoQingDynasty.SonowyouareinfrontoftheImperialPalace,the1oftheQingDynasty,Nuerhachiisnowlivinghere.Thispalace2anareaof60,000sm,comprising20courtyards,300housesand70buildings.Nowyoumustbeveryexcitedtoseethegatehere.Itisveryspecial.Ithasbeensaidthatifyou3thegate,youwillhavegoodluck.Soboysandgirlscomeonandhaveatouchonthegate.Thenyoucanhavegoodluckto4alltheexamsatschoolthisyear.IknowallofyouarefromAmerica,andyouareinmiddleschool,I5ifyouhaveanyideaaboutthewhitehouseinyourcountry.Thewhitehouseinyourcountryisforthe6,theNol.Powerfulleaderinyourcountry.Whilehere,ShenyangImperialPalacewasfortheNol.PowerfulleaderofQingDynasty,almost400hyearsago..Oknowyouhave40minutestolookaroundandtakepictures.PartCCultureNotes21英語(yǔ)聽(tīng)說(shuō)訓(xùn)練（高職旅游類(lèi)旅游管理專(zhuān)業(yè)）unit8Travelling英語(yǔ)聽(tīng)說(shuō)訓(xùn)練（高職旅游類(lèi)旅游管理專(zhuān)業(yè)）unit8Travel22Objectives:Knowhowtoprepareatraveling,howtobookticketsandhotels;Understandhowtocheck-inahotel;Beabletoorderroomservices.Objectives:23Lead-inTravel

isthemovementof

people

betweenrelativelydistantgeographical

locations,andcaninvolvetravelby

foot,

bicycle,

automobile,

train,

boat,

airplane,orothermeans,withorwithoutluggage,andcanbeonewayorroundtrip.

Travelcanalsoincluderelativelyshortstaysbetweensuccessivemovements.Lead-in24Warming-upQuestionsfordiscussionYouaregoingtotalkabouttravelling.Readthefollowingquestionsanddiscussthemwithyourpartner.Doyouliketravelling?Why?Whereisyouridealplacetotravel?Whatpreparationsdoyouneedtodobeforetravelling?Whichisyourfavoritetransportationtotravel?Whichonewouldlike,travelingroupsortravelalong?Warming-up25PartAListeningListenandChooseDirections:Listentothefollowingsentencesandchoosethecorrectwordstofillintheblanksineachsentence.basic

toursdouble

roomanything

specialfamous

placespieces

of

baggagehelp

you

withreserve

meReception

Deskinterested

ingoing

to1.I’m

a

tour.

Is

there

you

want

to

see？We

have

three

.That’s

a

tour

of

all

the

most

.Please

a

seat

for

this

Sunday.I’d

like

to

book

a

for

Tuesday

next

week.So

you

have

got

altogether

four

?The

is

straight

ahead.

Let

me

your

luggage.I’m

Tianjin

early

tomorrow

morning.PartAListening26ListenandRespondDirections:Listento10sentencesfortravellingandchoosetheirrightresponses.1. A.NoisyroomB.Quietstreet. C.Quietroom. D.Noisystreet.2. A.ThailandB.America. C.CanadaD.Australia3. A.Itissofast.B.Idon’thearthat. C.Thankyou.D.Noproblem.4. A.Nicetomeetyou.B.Itisyourluggage. C.Thankyou.D.Yes,totallyfour.5. A.Youcan’tsmokehere. B.Theshoponthefirstfloor. C.Nosmoking. D.Idon’tmind.6. A.That’sagoodidea. B.Iamhungry. C.IlikeChinesefood. D.Iamfull.7. A.Thereisnoroomavailable. B.Itisverycostly. C.Itischeap. D.200yuanpernight.8. A.Singleroom B.Doubleroom C.suite D.Vacantroom9. A.10a.m.to7p.m.B.7a.m.to10p.m. C.8a.m.to9p.m.D.9a.m.to8p.m.10. A.Yes,youcan. B.Bycash C.ByMastercard D.GiveyourchangesListenandRespond27ListenandFillDirections:Listentothedialoguesbelow.Thenfillinthemissinginformation.SECTIONA:Directions:Listentothefollowingthreedialoguesandfillingintheblankswiththecorrectwordsorphrasesyouhaveheard.Dialogue1Tourescort:Excuseme,butareyouLindafromAmerica’sWorldTrade?Linda:Yes,IamLindaAndrews.Tourescort:Niceto

,Ms.Andrews.IamLiHua,yourtourescortfromBeijingSummerTravel.Linda:Nicetomeetyou,too.Tourescort:WelcometoBeijing.Didyouhavea

?Linda:Yes,quitepleasant.It’sverykindofyoutohavecometomeetus.Tourescort:Mypleasure.Is

here?Linda:Yes,apartyoften.Tourescort:Good.Let’sgoto

.Theshuttlebusisjustwaitingoutside.Linda:That’sfine.Tourescort:

,please.ListenandFill28Dialogue2Officer:

,

please.

Traveler:Surely.

Here

it

is.

Officer: Are

you

on

a

business

trip

or

a

pleasure

trip?

Traveler:I’m

here

for

.

Officer: How

long

do

you

plan

to

be

here?

Traveler:About

.

Officer: Well,

everything

seems

to

be

OK.

Please

go

to

next.

Traveler:Thank

you.

Dialogue229Dialogue3Guest: Waiter,

,pleases!Waiter: Justamoment,sir.…Hereisthebill.Itis158Yuan.Guest: I’lltakeit.CanI

?Waiter: Certainly,sir.Hereisthepen.(Theguestsignsthename)Waiter: MayIhave

?Guest: Hereyouare.Waiter: Thankyou,sir.Howdidyoulike

?Guest: Itis

.Waiter:I’mgladyousayso.Dialogue330SECTIONB:Directions:Listentothefollowingtwodialoguesandfillingintheblankswiththecorrectsentencesyouhaveheard.Dialogue4Guest:

,

please.

Receptionist:Do

you

have

a

reservation,

sir?

Guest: No,

I’m

sorry,

I

don’t.

Receptionist: Well,

I’d

like

to

help

you,

.

Guest: I

see.

In

that

case,

?

Receptionist: Why

don’t

you

try

the

Royal

Hotel?

.

Guest: Thank

you.

SECTIONB:31Dialogue5Guest: Excuseme,

here?Staff: Yes,weofferwake-upcallserviceeitherbyoperator,

.Whichdoyouprefer?Guest: I’dratherliketobewokenup

.Staff: Noproblem,sir.Ourroomattendantcandothat. ?.Guest: At5:30a.m.IneedtobeupearlysothatIcouldgotoShanghaiandreturnonthesameday.Staff: That’sunderstood.Haveagoodsleep,sir.Goodnight.(Earlythefollowingmorningtheattendantknocksatthedoor.)Staff: Goodmorning,Mr.Smith.It’sjust5:30,

.Guest: Oh,yes,thankyou.Dialogue532ListenandUnderstandDirections:Nowyouaregoingtohearapassageabouttravelling.Listencarefullyandtrytoanswerthefollowingquestions.TheWordsandExpressionsprovidedbelowwillbeofsomehelptoyou.WordsandExpressionsbroadenv. 拓寬 enrichv.使豐富perspectiven.視野 meansn.方式，方法relievev. 釋放 beawareof意識(shí)到boredomn. 無(wú)聊 contact

with 接觸，交往dispersev. 分散 A.Directions:ListentothepassageTWICEandcompletethefollowingsentences.1)

Travel

is

a

of

broadening

a

person’s

perspective.

2)Travel

may

also

person

of

boredom.3)It

gives

you

a

，

which

will

disperse

your

boredom

and

make

you

forget

whatever

you.

4)Later，

you

may

these

memories

and

enjoy

your

.ListenandUnderstand33B.Directions:ListentothepassageforTHIRDTIMEandDecidewhetheryouthinkeachstatementisrightorwrong.Travel

is

a

very

good

means

of

broadening

a

person’s

perspective.()Travelingmuch,youwillnotonlyspendalotofyourmoney,butalsoletyoufeelverytired.()Travel

cannotrelieve

person

of

boredom.()Travelbringsyouenjoymentandattraction.()Travelbroadensyourmindandleavesyougoodmemories.()B.Directions:Listentothep34C.Directions:GivebriefanswerstothequestionsbelowwhilelisteningtothepassagefortheLASTTIME?Whydopeopletravel?Travel

is

a

very

good

means

of

.Whatwedoduringtravelling?It

makes

you

come

into

contact

with

,meet

people

of

.

Whatwillwefindifyoutravelmuch?Travelling

much，

you

will

not

only

enrich

your

，

but

also

be

aware

of

the

.Whatcantravellingbringtoyou?Travel

brings

you

.Whatwillyourememberatlastaftertravelling?Travel

broadens

your

mind

and

leaves

you

.C.Directions:Givebriefansw35PartBSpeakingWarming-upQuestionsfordiscussionYouaregoingtotalkabouttraveling.Readthefollowingquestionsanddiscussthemwithyourpartner.Haveyouevertravelledtosomeplaces?Howdidyougettheinformationaboutthatplace?Doyouthinktravelwithatourisconvenientandmoney-saving?Didsomethingemergencyhappenedtoyouwhenyouweretravelling?Howdidyoudealwithit?PartBSpeaking36SampleDialoguesListentothefollowingsampledialoguesandpracticethemwithyourpartner.Dialogue1AskingforatourAgent：Yes，sir.

May

I

help

you？

Bill：I’m

interested

in

a

tour.

Agent：Is

there

any

tying

special

you

want

to

see？

Bill：Yes，I’m

interested

in

seeing

the

U.

N.

.

Agent：All

right.

Let

me

give

you

some

brochures.

We

have

three

basic

tours.

Bill：Does

the

morning

tour

visit

the

U.

N.

？

Agent：No，sir.

That’s

in

the

all-day

tour.

Bill：Then，I’d

better

take

the

all-day

tour.

Agent：That’s

a

tour

of

all

the

most

famous

places.

Bill：Where

do

I

meet

the

bus？

Agent：At

the

Hilton

at

nine

thirty.

Bill：Fine.

Please

reserve

me

a

seat

for

this

Saturday.

How

long

is

the

tour？

Agent：It

takes

six

hours，sir.

Bill：I

see.

Can

I

pay

in

traveler’s

checks？

Agent：Of

course.

That’s

twenty-five

fifty，sir.SampleDialogues37Dialogue2TakingtheRoomServiceOrderStaff: Goodmorning,roomservice.MayIhelpyou?Guest: Hello,I’dliketoordersomefoodandsomethingtodrink.Staff: Ok.Whatwouldyouliketoorder?Guest: I’dlikeasandwichwithham,twostrawberrysaucedonutsandacupofcoffee.Staff: Howwouldyoulikeyourcoffee?Blackcoffeeoraddsomesugarandmilkinit?Guest: IthinkIliketoaddsomemilkinit.Staff: Allright,anythingelse?Guest: No,that’sall.Staff: MayIhaveyournameandroomnumber?Guest: Mr.JonsonofRoom1108.Staff: So,Mr.Jonson,we’llsendtoRoom1108onesandwichwithham,twostrawberrysaucedonutsandacupofcoffeewithsomemilk.Ourwaiterwillbethereinabout15minutes.Ifthereisanythingmoreyoumayneed,pleasefeelfreetoask.Guest: Ok.Staff: Thankyou.Ihopeyouwillhaveawonderfulday.Dialogue238Dialogue3AttheLost-and-FoundOfficeTourist: Excuseme,couldyouhelpme?Staff: Yes.What’sthetrouble?Tourist: Well,Iwaswonderingifanyonehashandedinawallet.Staff: Iamafraidnot.Haveyoulostyourwallet?Tourist: Ithinkso.Icannotfinditanywhereinmyhotelroom,andIrememberthelastplaceIuseditthismorningwasinthesouvenirdepartmentstore.Staff: Whereexactlydidyouuseyourwalletinthestore?Tourist: Intheteadepartment.IhadtopayfortheteaIboughtformyfather.Evenworse,mypassportwasinit.Staff: Ok.Letmecalltheteadepartmenttoseeiftheyhavefoundawallet.(Aminutelater)Staff: Sorry,yourwallethasnotbeenturnedinthere,either.Tourist: Then,whatshouldIdo?Staff: Youcanfillinthislostpropertyreportanddescribethethingsinthewalletindetail,andIwillkeepmyeyeoutforit.But,Isuggestyoucontactyourembassyandtellthemtoissueyouanewpassportincaseitdoesn’tshowup.Anymore,youalsoneedtocontactthebanktoreportyourlossofyourcreditcard.Tourist: Youareright.MayIborrowyourpen?Staff: Hereyouare.We’llletyouknowassoonasyourwalletishandedin.Tourist: Thankyou.Dialogue339Dialogue4ComplaintheNoisefromNextDoorStaff: Goodevening,madam.I’mtheAssistantManager.WhatcanIdofory