合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件

如何做好房地產(chǎn)開(kāi)發(fā)過(guò)程中的客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好如何做好房地產(chǎn)開(kāi)發(fā)過(guò)程中的1目錄客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法、項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法七、項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法十一、綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好目錄2客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法七、項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響3客戶(hù)群訴產(chǎn)生根源主要因素:自身不夠硬,產(chǎn)品/服務(wù)存在缺陷次要因素:項(xiàng)目周邊環(huán)境,政策法規(guī)助推因素:市場(chǎng)形勢(shì)變差幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴產(chǎn)生根源4客戶(hù)群訴心理分析個(gè)體:群體:企業(yè)幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴心理分析5對(duì)客戶(hù)群訴的正確認(rèn)識(shí)沒(méi)事別惹事兒有事別怕事兒幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好對(duì)客戶(hù)群訴的正確認(rèn)識(shí)6、客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響、項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好、客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響7被動(dòng)應(yīng)對(duì):四季花城1--7期總平面圖的色團(tuán)幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好被動(dòng)應(yīng)對(duì):8水泵房:震動(dòng)通訊發(fā)射(接收)裝置:輻射垃圾站:惡臭共同的特點(diǎn):這些買(mǎi)房時(shí)業(yè)主都不清楚,但入住后發(fā)現(xiàn)了問(wèn)題,從而投訴幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好水泵房:震動(dòng)9主動(dòng)提醒:1、小區(qū)內(nèi)市政道路與花園封閉對(duì)比)2、垃圾房3、活動(dòng)設(shè)施3提前告知業(yè)主,群訴發(fā)生時(shí)事件容易控制,向好的方向發(fā)展主動(dòng)提醒:10合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件11合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件12合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件13合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件14合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件15合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件16合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件17合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件18合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件19合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件20合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件21合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件22合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件23合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件24合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件25合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件26合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件27合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件28合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件29合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件30合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件31合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件32合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件33合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件34合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件35合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件36合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件37合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件38合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件39合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件40合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件41合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件42合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件43合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件44合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件45合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件46合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件47合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件48合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件49合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件50合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件51合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件52合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件53合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件54合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件55合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件56合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件57合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件58合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件59合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件60合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件61合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件62合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件63合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件64合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件65合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件66合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件67合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件68合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件69合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件70合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件71合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件72合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件73合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件74合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件75合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件76合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件77合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件78合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件79合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件80合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件81合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件82合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件83合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件84合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件85合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件86合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件87合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件88合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件89合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件90合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件91合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件92合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件93合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件94合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件95合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件96合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件97合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件98合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件99合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件100合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件101合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件102合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件103合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件104合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件105合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件106合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件107合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件108合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件109合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件110合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件111合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件112合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件113合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件114合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件115合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件116合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件117如何做好房地產(chǎn)開(kāi)發(fā)過(guò)程中的客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好如何做好房地產(chǎn)開(kāi)發(fā)過(guò)程中的118目錄客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法、項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法七、項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法十一、綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好目錄119客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法七、項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響120客戶(hù)群訴產(chǎn)生根源主要因素:自身不夠硬,產(chǎn)品/服務(wù)存在缺陷次要因素:項(xiàng)目周邊環(huán)境,政策法規(guī)助推因素:市場(chǎng)形勢(shì)變差幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴產(chǎn)生根源121客戶(hù)群訴心理分析個(gè)體:群體:企業(yè)幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好客戶(hù)群訴心理分析122對(duì)客戶(hù)群訴的正確認(rèn)識(shí)沒(méi)事別惹事兒有事別怕事兒幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好對(duì)客戶(hù)群訴的正確認(rèn)識(shí)123、客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響、項(xiàng)目紅線內(nèi)外的潛在風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目教育配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法四、項(xiàng)目交通配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法五、項(xiàng)目商業(yè)配套的潛在風(fēng)險(xiǎn)及預(yù)防辦法六、項(xiàng)目設(shè)計(jì)變更產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法項(xiàng)目銷(xiāo)售承諾產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法八、產(chǎn)品缺陷產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法九、工程質(zhì)量產(chǎn)生的風(fēng)險(xiǎn)及預(yù)防辦法十、重大客戶(hù)事件的應(yīng)對(duì)辦法綜述十二、問(wèn)題解答幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好、客戶(hù)群訴產(chǎn)生根源、客戶(hù)心理分析及帶給企業(yè)的影響124被動(dòng)應(yīng)對(duì):四季花城1--7期總平面圖的色團(tuán)幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好被動(dòng)應(yīng)對(duì):125水泵房:震動(dòng)通訊發(fā)射(接收)裝置:輻射垃圾站:惡臭共同的特點(diǎn):這些買(mǎi)房時(shí)業(yè)主都不清楚,但入住后發(fā)現(xiàn)了問(wèn)題,從而投訴幫助房地產(chǎn)企業(yè)經(jīng)灣管理得更好水泵房:震動(dòng)126主動(dòng)提醒:1、小區(qū)內(nèi)市政道路與花園封閉對(duì)比)2、垃圾房3、活動(dòng)設(shè)施3提前告知業(yè)主,群訴發(fā)生時(shí)事件容易控制,向好的方向發(fā)展主動(dòng)提醒:127合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件128合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件129合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件130合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件131合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件132合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件133合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件134合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件135合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件136合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件137合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件138合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件139合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件140合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件141合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件142合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件143合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件144合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件145合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件146合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件147合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件148合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件149合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件150合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件151合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件152合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件153合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件154合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件155合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件156合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件157合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件158合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件159合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件160合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件161合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件162合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件163合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件164合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件165合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件166合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件167合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件168合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件169合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件170合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件171合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件172合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件173合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件174合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件175合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件176合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件177合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件178合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件179合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件180合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件181合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件182合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件183合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件184合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件185合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件186合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件187合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件188合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件189合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件190合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件191合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件192合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件193合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件194合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件195合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件196合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件197合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件198合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件199合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件200合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件201合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件202合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件203合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件204合創(chuàng)房地產(chǎn)開(kāi)發(fā)過(guò)程中客戶(hù)群訴風(fēng)險(xiǎn)規(guī)避及預(yù)防辦法課件205合創(chuàng)房地產(chǎn)開(kāi)發(fā)