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KnowledgeManagement…
…inpursuitofexcellence
chris.collison@
geoff.parcell@
KnowledgeManagement…
…inpursWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwe’llcoverAnintroductio2Awordfromoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”
SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit.”
Awordfromoursponsor…“Most3ManagingKnowledge? “Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”
ArianWard,HughesSpace&CommunicationsCapturingConnectingbpManagingKnowledge? “Theidea4PeerAssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknow
What’spossible?Whatwe
bothknowActionsPeerAssists:awaytogetpeo5BP’sknowledgemanagementframeworkIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementfram6Findingsolutionstobusinessissues…!??WhoknowsWhatisknownBusiness
IssueFindingsolutionstobusiness7Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkKnowledgein
peopleandnetwo8AfterActionReviews:
LearningduringFourSimpleQuestions:
Whatwassupposedtohappen?
Whatactuallyhappened?
Whywasthereadifference?
Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.AfterActionReviews:
Learning9Retrospects:
LearningafterdoingWhatwastheobjectiveoftheproject?
Whatdidweachieve?
Whatwerethesuccesses?
Why?Why?Why?!
Howcanwerepeatthesuccess?
Whatwerethedisappointments?
Why?Why?Why?!
Howcanweavoidtheminfuture?
‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedRetrospects:
Learningafterdo10案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件11案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件12案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件13案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件14Afew
more
WhatarethetoptenthingsIneedtoknow?
WherecanIgetmoredetail?
WhatcanIre-use?WhocanItalkto?Even
moreStill
MoreMore
LessonsMore
LessonsLessonsLearnedAfew
more
Whatarethetopt15Contextanddetail–whereandwhenyouneedit…
““““““
Contextanddetail–whereand16Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeRecap…Knowledgein
peopleandnetwo17Timeforsome
audienceparticipation!Timeforsome
audiencepartic18KMStrategyInnovationOrganisationLearningCapturing12345ScoreBasic
PerformanceHigh
PerformanceKMAssessmentexerciseKMStrategyInnovationOrganisat19KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….?J!NKMStrategy………………..
?J203rdKM&OL
ConferenceChrisCollisonBPSomethingtoshare
(KMStrategy)?Somethingtolearn(Innovation)!3rdKM&OL
ConferenceSomethin21KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….?J!NKMStrategy………………..
?J22
Plans?Identifygaps?Findandprioritisepracticestoclosegaps?Developactionplans?Implementactions?Appointaccountability?SharelearningDelivery?Applytargets?EmbedinPerformanceContractTargetsMeasurement&Intervention?Assessmenttool?Benchmark?Externalchallenge6ExpectationsofOperationalExcellence1.UsetheRightPeople&Processes2.CauseNoHarmtoPeopleorEnvironment3.EliminateUnplannedOutages4.EffectivelyPrioritise&Execute5.OptimiseProduction6.MinimiseCostsPlannedWorkPlans?Identifygaps?Findandp24Howdoesitwork?Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttool
Targetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecorded
Resultsarecollatedandanalyzedanda“bigpicture”iscreated
Througha“datingagency”,businessunitsarebroughttogethertosharetheirstrengths
Goodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Howdoesitwork?Everybusines25Morale&MotivationEnsureCompetencyShare,transfer&embedknow-howCommunicateeffectivelyDrivePerformanceimprovementManagementofChangeEnhanceOurReputationWithTheCommunityGetHSERightManageGreenhouseGasEmissionsMeasureAndManageProductionLossesEnsureReliabilityManageCorrosionPlan,ScheduleandResourcePrepareAndExecutePlannedShutdownOptimiseResourcesOptimisePlantPerformanceForecastProductionAssureProductQualityManageProcessConsumablesBudgetManageSparePartsAndStoresManageOrganisationalEffectivenessManageContracted(3rdParty)ServicesManageEnergyEfficiencyManageWaterManageWorkingCapitalManageOpexBudget454321Nolevel1
performersNolevel5
performersMinimumMaximumAverageMorale&MotivationEnsureComp26The“Stairs”DiagramCooper
RiverBulwer
IslandLavera
ChemicalsFeluyTexasCityKwinanaCorytonFeluybvJolietGrangemouthGeelNetherlandsDecaturHullFPSTrinidadOilHighdesire
toimproveHighperformance5432101234Gapbetween
currentandtargetPerformanceManageCorrosionThe“Stairs”DiagramCooper
Riv27案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件28InstantChat...HiChrisWhatshiftpatternareyouworking?HiGeoff!I’monC-shift–12hourson/offover4days?DoyoudosomethingsimilarinKwinanaRefinery?InstantChat...HiChrisWhatsh29Asharednewspaper...Asharednewspaper...30Alivingtoolbox...Alivingtoolbox...31案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件32Whatwecovered…AnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwecovered…Anintroductio33Somekeymessagestoleaveyouwith…Haveacommonframeworkandsomesimpletools
It’sallaboutgettingtherightpeopletalking…
Youcandoknowledgemanagementwithoutcallingitknowledgemanagement!
It’smostpowerfulwhenyouputitalltogether…Tofindoutmore…Somekeymessagestoleaveyou34The“River”diagram...TexasCityRefinery54321EnsureCompetenceRaiseMoraleCommunicate
EffectivelyShareand
transferknow-howGettingHSERightManage
GreenhouseGasManageIntegrityManageSparePartsManage
WorkingCapitalManageCorrosionForecastProductionThe“River”diagram...35KnowledgeManagement…
…inpursuitofexcellence
chris.collison@
geoff.parcell@
KnowledgeManagement…
…inpursWhatwe’llcoverAnintroductiontoBP’sknowledgemanagementframework,toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocessesWhatwe’llcoverAnintroductio37Awordfromoursponsor…“Mostactivitiesortasksarenotonetimeevents.Ourphilosophyisfairlysimple:Everytimewedosomethingagain,weshoulddoitbetterthanthelasttime.”
SirJohnBrowneCEO,BP“Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit.”
Awordfromoursponsor…“Most38ManagingKnowledge? “Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows,buttokeeptrackofpeoplewho‘knowtherecipe’,andnurturethetechnologyandculturethatwillgetthemtalking”
ArianWard,HughesSpace&CommunicationsCapturingConnectingbpManagingKnowledge? “Theidea39PeerAssists:awaytogetpeopletalking–intherightwayWhatIknowWhatyouknow
What’spossible?Whatwe
bothknowActionsPeerAssists:awaytogetpeo40BP’sknowledgemanagementframeworkIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementfram41Findingsolutionstobusinessissues…!??WhoknowsWhatisknownBusiness
IssueFindingsolutionstobusiness42Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeBP’sknowledgemanagementframeworkKnowledgein
peopleandnetwo43AfterActionReviews:
LearningduringFourSimpleQuestions:
Whatwassupposedtohappen?
Whatactuallyhappened?
Whywasthereadifference?
Whatcanyoulearnfromit?Col.EdGuthrie,USArmy15minuteteamdebrief,conductedina“rank-free”environment.AfterActionReviews:
Learning44Retrospects:
LearningafterdoingWhatwastheobjectiveoftheproject?
Whatdidweachieve?
Whatwerethesuccesses?
Why?Why?Why?!
Howcanwerepeatthesuccess?
Whatwerethedisappointments?
Why?Why?Why?!
Howcanweavoidtheminfuture?
‘Marksoutof10’Facilitated,forwardlookingteammeeting,soonaftertheprojecthasendedRetrospects:
Learningafterdo45案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件46案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件47案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件48案例英國(guó)石油公司的知識(shí)管理實(shí)踐和經(jīng)驗(yàn)課件49Afew
more
WhatarethetoptenthingsIneedtoknow?
WherecanIgetmoredetail?
WhatcanIre-use?WhocanItalkto?Even
moreStill
MoreMore
LessonsMore
LessonsLessonsLearnedAfew
more
Whatarethetopt50Contextanddetail–whereandwhenyouneedit…
““““““
Contextanddetail–whereand51Knowledgein
peopleandnetworksCaptured
KnowledgeIndividuals
&TeamsGoalsResultsUsing
KnowledgeUsingKnowledgeLearnduringLearnafterLearnbeforeRecap…Knowledgein
peopleandnetwo52Timeforsome
audienceparticipation!Timeforsome
audiencepartic53KMStrategyInnovationOrganisationLearningCapturing12345ScoreBasic
PerformanceHigh
PerformanceKMAssessmentexerciseKMStrategyInnovationOrganisat54KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….?J!NKMStrategy………………..
?J553rdKM&OL
ConferenceChrisCollisonBPSomethingtoshare
(KMStrategy)?Somethingtolearn(Innovation)!3rdKM&OL
ConferenceSomethin56KMStrategy………………..
Innovation…………………..
Gettingtheorganisationright………….
Learningbefore,duringandafter….…..
CapturingKnowledge….?J!NKMStrategy………………..
?J57
Plans?Identifygaps?Findandprioritisepracticestoclosegaps?Developactionplans?Implementactions?Appointaccountability?SharelearningDelivery?Applytargets?EmbedinPerformanceContractTargetsMeasurement&Intervention?Assessmenttool?Benchmark?Externalchallenge6ExpectationsofOperationalExcellence1.UsetheRightPeople&Processes2.CauseNoHarmtoPeopleorEnvironment3.EliminateUnplannedOutages4.EffectivelyPrioritise&Execute5.OptimiseProduction6.MinimiseCostsPlannedWorkPlans?Identifygaps?Findandp59Howdoesitwork?Everybusinessunitbenchmarksitselfagainstasetofkey“practices”usingacommonassessmenttool
Targetsforimprovementareagreedbybusinessunits,andoffersandrequestsarerecorded
Resultsarecollatedandanalyzedanda“bigpicture”iscreated
Througha“datingagency”,businessunitsarebroughttogethertosharetheirstrengths
Goodpractices,tools,offersandrequestsaremadewidelyavailablethroughanintranet“communitycentre”Howdoesitwork?Everybusines60Morale&MotivationEnsureCompetencyShare,transfer&embedknow-howCommunicateeffectivelyDrivePerformanceimprovementManagementofChangeEnhanceOurReputationWithTheCommunityGetHSERightManageGreenhouseGasEmissionsMeasureAndManageProductionLossesEnsureReliabilityManageCorrosionPlan,ScheduleandResourcePrepareAndExecutePlannedShutdownOptimiseResourcesOptimisePlantPerformanceForecastProductionAssureProductQualityManageProcessConsumablesBudgetManageSparePartsAndStoresManageOrganisationalEffectivenessManageContracted(3rdParty)ServicesManageEnergyEfficiencyManageWaterManageWorkingCapitalManageOpexBudget454321Nolevel1
performersNolevel5
performersMinimumMaximumAverageMorale&MotivationEnsureComp61The“
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