《飯店實用英語》課件-scene-16

HotelPracticalEnglishScene16BusinessCenterHotelPracticalEnglishScene11TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises42Ⅰ.FreeTalk1.WhatarethefunctionsoftheBusinessCenterinahotel?2.DoyouthinktheBusinessCenterisveryimportanttothein-houseguestsinahotel?Whyorwhynot?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Whatarethefu3Ⅱ.HotelPracticalEnglishDialogue1CanIFaxDocumentHere?(A:GuestB:

BusinessCenterattendant)A:CanIfaxthedocumentshere?B:Ofcourse,ma’am.Wherewouldyouliketofaxthemto?A:ToAmerica.Hereisthefaxnumber.B:Beseated,please.I’llsendthefaxatonce,ma’am.A:OK,Thankyou.B:Sorry,ma’am.Itriedthreetimes.Butthelineisalwaysbusy.Isyourfaxnumbercorrect?A:Letmesee.I’mverysorry.It’smymistake.Onenumberismissing.Hereistherightnumber.B:Itdoesn’tmatter.Justaminute,please.A:I'msorrythatIhaveputyoutotrouble.B:It'snothing,ma’am.Ⅱ.HotelPracticalEnglish4Ⅱ.HotelPracticalEnglish(Threeminuteslater)B:Hereisthefaxrecord,ma’am.Wouldyoupleasesignhere?A:OK.Howmuchdothefourpagescost?B:Onepageis￥15.It’s￥60inall.A:Canyouchargeittomyroombill?B:Certainly,ma’am.MayIhaveyouroomnumber?A:352.B:Thankyouverymuch.Goodbye.A:Goodbye.Ⅱ.HotelPracticalEnglish5Ⅱ.HotelPracticalEnglishDialogue2WouldYouLiketoTaketheFirstClass?(A:BusinessCenterclerkB:Guest)A:Goodafternoon,sir.CanIhelpyou?B:Goodafternoon.ThismorningIbookedanairtickettoJapan.Didyougetit?A:What’syourname,sir?B:WilliamCarter.A:Haveaseat,please.I’llcheckitforyou,sir.B:Iwonderifitisrefundable.A:Certainly,sir.Butifthetickethasbeenissued,thenachargeof￥215willbeneededforcancellation.B:Noproblem.A:Hereisyourticket,sir.B:Well,cancelitplease.A:Yes,sir.B:I’dliketobooktwoticketstoAmericafortomorrow.Iwanttogoeconomy.A:Justamoment,I’llcheckthevacancy.I’msorry,sir.Theeconomyclassisfullybooked.Wouldyouliketotakethefirstclass?B:OK.Ⅱ.HotelPracticalEnglish6Ⅱ.HotelPracticalEnglishA:Howwouldyouliketopayforit,sir?B:Bycreditcard.A:Couldyoupleasesignhere?B:Okay.Hereyouare.A:Thankyou,sir.Youmaycollectyourtickettomorrowmorning.IhopeyouhaveawonderfultriptoAmerica.Ⅱ.HotelPracticalEnglishA:H7

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HotelBusinessCenterTheBusinessCenterispartoftheFrontOffice,whichislocatedinthelobbyofthehotel.TheBusinessCenterplaysanincreasinglyimportantroleinmoderntimes.Thefacilitiesprovidedinhotelbusinesscentersaredifferent.Thefollowingaretheservicesprovidedbythebusinesscentersoffive-starhotels.Offerinternationalcommunications,telephone,telex,faxandtype-writing.Makecopies,receiveanddeliverfaxes.Coordinateclientaudiovisualandmeetingroomneeds.CableInternetconnection?isavailableinallthemeetingrooms:idealforconferencesortrainingsessionswherehigh-speedandreliabilityareessential.OfferEnglish-Chinesetranslatorsandinterpretersandpostalservices.Inaddition,guestscanbooktheticketsandenjoytheuseofcomputerswithInternetconnectionintheBusinessCenter.High-SpeedInternetisperfectforguestswhorequiregreaterbandwidth.

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HotelBusinessCent8

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Allthismakesitpossibleforhotelgueststotakeadvantageofcomprehensivecommunicationsfacilitiesandsecretarialassistancewhilestayingathotels.Withthehelpoffacilitiesinbusinesscenters,guestscancopewiththeirbusinesseffectively,convenientlyandintime,whichmakesmodernhotelsmoreattractive.TheBusinessCenterisa“shopwindow”ofahotel.TheefficiencyandpersonalityoftheBusinessCenterstaffareofgreatimportancetotherealizationofthehotel’saim.Thestaffmusthaveaneatandsmartappearance,goodmanners,knowledgeoflanguagesandaheadforfigures.Themostimportanceofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthemwiththebusinesstasks.

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Allthismakesitp9

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10Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeprovidingtyingservicetotheguestintheBusinessCenter.Dividetheclassintotwogroups:theroomserviceattendantsandtheguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.A:Excuseme.Iwanttohavemyresumetyped,please.B:Noproblem,Ma’am.A:Howmuchdoesitcost?B:ForA4,￥40onepage,andA3,￥50.Whichwouldyouprefer?A:A4,please.WhenmayIpickitup?B:Intwentyminutes,ma’am.A:Well,I'llbebackinthirtyminutes.(35minuteslater)A:Hello.B:Hello,madam.Hereisthetypedoneandhereistheoriginal.Pleasecheckitagainincasetherearesomemistakes.Ⅳ.ExercisesRole-play11Ⅳ.Exercises

A:OK.Welldone.Icouldn'tfindanymistakes.Pleasemaketencopies.B:Yes,ma’am.A:What’stheduplicatecharge?B:Onepageis￥1.Alldone.Hereyouare,ma’am.A:Thankyou.Chargeallexpensestomyroom,please.B:Couldyoushowmeyourroomcard,please?A:Oh,yes.Hereyouare.B:MayIhaveyoursignaturehere,ma’am?A:Certainly.B:Thankyouverymuch.Haveaniceday,ma’am.Goodbye.A:Goodbye.Ⅳ.ExercisesA:OK.Welldone12Ⅴ.CaseStudyI'dLiketoCashSomeTraveler'sChecksMr.Brown(B)wantstocashsomeTraveler’schecks.Hecomestothemoneyexchangecounterinthehotel.Aclerk(A)greetshimwarmly.A:Goodmorning,sir.MayIhelpyou?B:Goodmorning.I'dliketocashsometraveler'schecks.A:Areyouaguesthere?B:Yes,I’mstayinghere.A:MayIhaveyourroomnumber,please?B:1215.A:Mr.Brown?B:Yes.Hereis200dollars.What'stheratetodayonAmericandollar?A:Therateis6.876yuantothedollar.B:Isee.CanIhavesomesmallerbills,please?A:Certainly.Whatdenominationsdoyouneed?B:Ineedtentens.A:OK.Wouldyousignthechecks,please?B:I'mafraidIalreadydid.Ⅴ.CaseStudyI'dLiketoCash13Ⅴ.CaseStudyA:Couldyousignthemontheback,please?B:OK.A:MayIseeyourpassport,please?B:Sure.Hereyougo.A:Thankyou,sir.Wouldyousignhereandfillinyourroomnumber,please?B:Yes.A:Thankyou,sir.That's1,375.20yuan.Pleasecountitagain.Andhere'syourexchangeslip.B:Thankyou.Bye-bye.A:Haveaniceday,sir.Bye-bye.Ⅴ.CaseStudyA:Couldyousign14Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Mr.Brownwantstocash1.IfMr.Brownisn’tanin-houseguest,hecan’t2inthehotel.Mr.Brownhastosign3ofthechecks.Mr.Brownhastoshow4totheclerk.Ms.Lindberghastowaitabout5togetthemealyouordered.Ⅴ.CaseStudyReadtheaboveco15

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MakinganInternationalCallInordertomakeaninternationalphonecall,thereareseveralbitsofinformationyouneedtobegin.First,youmustknowtheinternationalcallprefixwhichiscalledtheInternationalDirectDialing(IDD)number.Thiscodeallowsyoutodialoutsideofthecountryyouarecallingfromandisuniqueforeachcountry.Onceyoupickupyourphoneandhearadialtone,youdialthiscode.Thenextdigitsyoudialarethecountrycodeofthecountryyouaretryingtocall.Thiscodeisusuallybetweenonetofournumbers.Insomecountries,thecountrycodevariesdependingonwhetheryouarecallingamobilephoneorafixedphone.Somecountieshavedifferentcountrycodesbasedongeography.Somecountriessharecountrycodes.Afterdialingthecountrycode,youmustdialtheareaorcitycode.Thisnarrowsdownyourcalltoasmallergeographicregionwithinthecountryyouarecalling.Ifthefirstnumberoftheareacodeis0,omitthisfromthephonenumber.Finally,youdialthelocalphonenumber.

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MakinganI16

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Solet'ssayyouaretryingtocallalocalnumberinBeijing,ChinafromLondon,Britain.Inthisexamplewewillsaythelocalnumberis8054-3150.Weknowthat010istheinternalcallprefixwhendialingfrominsideChina.ThecountrycodeforChinais86.TheareacodeforBeijingis010.Thisisalltheinformationweneed.Tomakethecall,wewoulddial00861080543150.Asyoucanseewedialtheinternationalcallprefix00,followedbythecountrycode86,thentheareacode10,andthenthelocalnumber80543150.It'sthatsimple.

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Solet'ssa17

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Decidewhetherthestatementsaretrue(T)orfalse(F)afterreadingthepassageabove.1.YouhavetodialIDDnumberfirst.Otherwise,youcan’tdialoutsideofthecountryyouarecallingfrom.（）2.Twocountriescanhavethesamecountrycodes.（）3.Verifythatthecitycodeyoudialdoesnothaveazero.（）4.Youhavetoknocktheguest’sdoorbeforeenteringit.（）5.IfyouwantmakeacalltoShanghai,youhavetodial0086first.（）

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Decide18Thankyou!

Thankyou!

19HotelPracticalEnglishScene16BusinessCenterHotelPracticalEnglishScene120TeachingProceduresExercises

4Text3HotelPracticalEnglish2CaseStudy5HomeReading6FreeTalk1TeachingProceduresExercises421Ⅰ.FreeTalk1.WhatarethefunctionsoftheBusinessCenterinahotel?2.DoyouthinktheBusinessCenterisveryimportanttothein-houseguestsinahotel?Whyorwhynot?Givegoodreasonstosupportyouropinion,please.Ⅰ.FreeTalk1.Whatarethefu22Ⅱ.HotelPracticalEnglishDialogue1CanIFaxDocumentHere?(A:GuestB:

BusinessCenterattendant)A:CanIfaxthedocumentshere?B:Ofcourse,ma’am.Wherewouldyouliketofaxthemto?A:ToAmerica.Hereisthefaxnumber.B:Beseated,please.I’llsendthefaxatonce,ma’am.A:OK,Thankyou.B:Sorry,ma’am.Itriedthreetimes.Butthelineisalwaysbusy.Isyourfaxnumbercorrect?A:Letmesee.I’mverysorry.It’smymistake.Onenumberismissing.Hereistherightnumber.B:Itdoesn’tmatter.Justaminute,please.A:I'msorrythatIhaveputyoutotrouble.B:It'snothing,ma’am.Ⅱ.HotelPracticalEnglish23Ⅱ.HotelPracticalEnglish(Threeminuteslater)B:Hereisthefaxrecord,ma’am.Wouldyoupleasesignhere?A:OK.Howmuchdothefourpagescost?B:Onepageis￥15.It’s￥60inall.A:Canyouchargeittomyroombill?B:Certainly,ma’am.MayIhaveyouroomnumber?A:352.B:Thankyouverymuch.Goodbye.A:Goodbye.Ⅱ.HotelPracticalEnglish24Ⅱ.HotelPracticalEnglishDialogue2WouldYouLiketoTaketheFirstClass?(A:BusinessCenterclerkB:Guest)A:Goodafternoon,sir.CanIhelpyou?B:Goodafternoon.ThismorningIbookedanairtickettoJapan.Didyougetit?A:What’syourname,sir?B:WilliamCarter.A:Haveaseat,please.I’llcheckitforyou,sir.B:Iwonderifitisrefundable.A:Certainly,sir.Butifthetickethasbeenissued,thenachargeof￥215willbeneededforcancellation.B:Noproblem.A:Hereisyourticket,sir.B:Well,cancelitplease.A:Yes,sir.B:I’dliketobooktwoticketstoAmericafortomorrow.Iwanttogoeconomy.A:Justamoment,I’llcheckthevacancy.I’msorry,sir.Theeconomyclassisfullybooked.Wouldyouliketotakethefirstclass?B:OK.Ⅱ.HotelPracticalEnglish25Ⅱ.HotelPracticalEnglishA:Howwouldyouliketopayforit,sir?B:Bycreditcard.A:Couldyoupleasesignhere?B:Okay.Hereyouare.A:Thankyou,sir.Youmaycollectyourtickettomorrowmorning.IhopeyouhaveawonderfultriptoAmerica.Ⅱ.HotelPracticalEnglishA:H26

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HotelBusinessCenterTheBusinessCenterispartoftheFrontOffice,whichislocatedinthelobbyofthehotel.TheBusinessCenterplaysanincreasinglyimportantroleinmoderntimes.Thefacilitiesprovidedinhotelbusinesscentersaredifferent.Thefollowingaretheservicesprovidedbythebusinesscentersoffive-starhotels.Offerinternationalcommunications,telephone,telex,faxandtype-writing.Makecopies,receiveanddeliverfaxes.Coordinateclientaudiovisualandmeetingroomneeds.CableInternetconnection?isavailableinallthemeetingrooms:idealforconferencesortrainingsessionswherehigh-speedandreliabilityareessential.OfferEnglish-Chinesetranslatorsandinterpretersandpostalservices.Inaddition,guestscanbooktheticketsandenjoytheuseofcomputerswithInternetconnectionintheBusinessCenter.High-SpeedInternetisperfectforguestswhorequiregreaterbandwidth.

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HotelBusinessCent27

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Allthismakesitpossibleforhotelgueststotakeadvantageofcomprehensivecommunicationsfacilitiesandsecretarialassistancewhilestayingathotels.Withthehelpoffacilitiesinbusinesscenters,guestscancopewiththeirbusinesseffectively,convenientlyandintime,whichmakesmodernhotelsmoreattractive.TheBusinessCenterisa“shopwindow”ofahotel.TheefficiencyandpersonalityoftheBusinessCenterstaffareofgreatimportancetotherealizationofthehotel’saim.Thestaffmusthaveaneatandsmartappearance,goodmanners,knowledgeoflanguagesandaheadforfigures.Themostimportanceofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthemwiththebusinesstasks.

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Allthismakesitp28

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29Ⅳ.Exercises

Role-playActivityThefollowingisarole-playactivitytopracticeprovidingtyingservicetotheguestintheBusinessCenter.Dividetheclassintotwogroups:theroomserviceattendantsandtheguests.Andthenhavethestudentsworkinpairs.Thefollowingisaconversationjustasasample.Thestudentscancreateconversationsastheylike.A:Excuseme.Iwanttohavemyresumetyped,please.B:Noproblem,Ma’am.A:Howmuchdoesitcost?B:ForA4,￥40onepage,andA3,￥50.Whichwouldyouprefer?A:A4,please.WhenmayIpickitup?B:Intwentyminutes,ma’am.A:Well,I'llbebackinthirtyminutes.(35minuteslater)A:Hello.B:Hello,madam.Hereisthetypedoneandhereistheoriginal.Pleasecheckitagainincasetherearesomemistakes.Ⅳ.ExercisesRole-play30Ⅳ.Exercises

A:OK.Welldone.Icouldn'tfindanymistakes.Pleasemaketencopies.B:Yes,ma’am.A:What’stheduplicatecharge?B:Onepageis￥1.Alldone.Hereyouare,ma’am.A:Thankyou.Chargeallexpensestomyroom,please.B:Couldyoushowmeyourroomcard,please?A:Oh,yes.Hereyouare.B:MayIhaveyoursignaturehere,ma’am?A:Certainly.B:Thankyouverymuch.Haveaniceday,ma’am.Goodbye.A:Goodbye.Ⅳ.ExercisesA:OK.Welldone31Ⅴ.CaseStudyI'dLiketoCashSomeTraveler'sChecksMr.Brown(B)wantstocashsomeTraveler’schecks.Hecomestothemoneyexchangecounterinthehotel.Aclerk(A)greetshimwarmly.A:Goodmorning,sir.MayIhelpyou?B:Goodmorning.I'dliketocashsometraveler'schecks.A:Areyouaguesthere?B:Yes,I’mstayinghere.A:MayIhaveyourroomnumber,please?B:1215.A:Mr.Brown?B:Yes.Hereis200dollars.What'stheratetodayonAmericandollar?A:Therateis6.876yuantothedollar.B:Isee.CanIhavesomesmallerbills,please?A:Certainly.Whatdenominationsdoyouneed?B:Ineedtentens.A:OK.Wouldyousignthechecks,please?B:I'mafraidIalreadydid.Ⅴ.CaseStudyI'dLiketoCash32Ⅴ.CaseStudyA:Couldyousignthemontheback,please?B:OK.A:MayIseeyourpassport,please?B:Sure.Hereyougo.A:Thankyou,sir.Wouldyousignhereandfillinyourroomnumber,please?B:Yes.A:Thankyou,sir.That's1,375.20yuan.Pleasecountitagain.Andhere'syourexchangeslip.B:Thankyou.Bye-bye.A:Haveaniceday,sir.Bye-bye.Ⅴ.CaseStudyA:Couldyousign33Ⅴ.CaseStudyReadtheaboveconversationandcompletetheoutline.Youshouldwriteyouranswersinnomorethanthreewords.Mr.Brownwantstocash1.IfMr.Brownisn’tanin-houseguest,hecan’t2inthehotel.Mr.Brownhastosign3ofthechecks.Mr.Brownhastoshow4totheclerk.Ms.Lindberghastowaitabout5togetthemealyouordered.Ⅴ.CaseStudyReadtheaboveco34

Ⅵ.HomeReading

MakinganInternationalCallInordertomakeaninternationalphonecall,thereareseveralbitsofinformationyouneedtobegin.First,youmustknowtheinternationalcallprefixwhichiscalledtheInternationalDirectDialing(IDD)number.Thiscodeallowsyoutodialoutsideofthecountryyouarecallingfroma