模板：學(xué)會(huì)傾聽課件

listeningandrespondingtootherslisteningandrespondingtoothers封面四﹑obstaclestoeffectivelistening

endContents一、theimportanceoflistening二、listeningtodemo三、thelisteningprocess9%35%16%40%2010ReadWriteListenChat 一、TheimportanceoflisteningHearandlistentothedifferencebetween“Hearing”,生理學(xué)講聲波經(jīng)空氣振動(dòng)，經(jīng)由耳殼，傳遞到大腦神經(jīng)，即所謂的聽覺?！癓istening”，憑借聽覺器官接受言語信息，進(jìn)而通過思維活動(dòng)達(dá)到認(rèn)知、理解的全過程。聽傾聽1Beingmindfulp1532Physicallyreceivingcommunicationp1553Selectingandorganizingcommunicationp1554Interpretingcommunicationp1565Respondingp1566

Rememberingp157ThelisteningprocessMindfulnessisfocusingonwhatishappeninginthemoment.p153First,attendingmindfullytoothersincreasesourunderstandingofhowtheyfeelandwhattheythinkaboutwhattheyaresaying.Second,mindfulnesspromotesmorecompletecommunicationbyothers.p154Mindfulnessthemeaningandtwoways1Inadditiontobemindful,listeninginvolvesphysicallyreceivingcommunication.P1552Otherphysiologicalfactorsinfluencehowandhowwellwelisten.P155Physicallyreceivingcommunication1Whenweinterpret,weputtogetherallthatwehaveselectedanorganizedtomakesenseofcommunication.P1562Torespectanotherperson’sperspectiveistogiveaspecialgift.p157Interpretingcommunication1

Rememberingisnotsimplyrecallingliteralmessages.Insteaditisbeingabletorecallyourinterpretationofmessages.p157Remembering2MESSAGECOMPLEXITYlisteningmayalsobeimpededbymessagecomplexitywhichexistswhenamessagewearetryingtounderstandishighlycomplex,ispackedwithdetailedinformation,orinvolvesintricatereasoning.p1583ENVIRONMENTALDISTRACTIONSAthirdimpedimenttoeffectivelisteningisenvironmentaldistractions,whichareoccurrencesthatinterferewitheffectivelistening.P1591PREOCCUPATIONOneofthemostcommonhindrancestolisteningispreoccupation.P1602PREJUDGMENTSAsecondinternalobstacletogoodlisteningisthetendencytoprejudgeothersortheirideas.P1603LACKOFEFFORTListeningishardwok:wehavetobemindful,focusonwhatotherssay,interpretandorganizemessages,remember,andrespond.P1614NOTRECOGNIZINGDIVERSELISTENINGSTYLESAfinalhindrancetoeffectivelisteningisnotrecognizingandadjustingtodifferentlisteningstylesthatreflectdiverseculturesandsocialgroups.

p161Internalobstaclestolistening1PSEUDOLISTENINGPseudolisteningispretendingtolistingp161Formsofineffectivelistening2MONOPOLIZINGp162Monopolizingishoggingthestagebycontinuouslyfocusingcommunicationonourselvesinsteadofthepersonwhoistalking.Twotactics:1Oneisconversationalrerouting,inwhichapersonshiftstheto