課件教案成果quality-manual

諾愛（）壓縮NuAir(Shanghai)CompressorsandTools質(zhì)量Quality 文件版本 制定Prepared 批準(zhǔn)Approved0質(zhì)量手 Tableof章節(jié) 內(nèi)容TableofQualityManualApprovalCompanyIntroductionManagementRepresentativeAppointing質(zhì)量政策QualityQualityManual質(zhì)量管理體系結(jié)構(gòu)圖QualityManagementSystemStructure質(zhì)量管理體系過程間的關(guān)系圖ProcessRelationMapofQMSProcessFunctionDistributionComparisonTableofStandardandQualityQualityManagementSystemGeneral文件要求ation5.1/5.2ManagementQualitySystem/5.5.2Responsibilityand Management ResourceProductRealizationCustomer-related設(shè)計(jì)和開發(fā)Researchand生產(chǎn)和服務(wù)的提供ProductionandService Identificationand Product 和測量裝置的控制ControlofMonitoringandMeasurement顧客滿意Customer 0質(zhì)量手 TableofInternalMonitoringandMeasurementofMonitoringandMeasurementof不合格品控制Non-conformingProduct數(shù)據(jù)分析Data改進(jìn)質(zhì)量手冊管理辦法QualityManualManagementRevision0.1質(zhì)量手冊頒布令QualityManualApproval本公司根據(jù)GB/T19001-2000(ISO9001：2000)《質(zhì)量管理體系——TheorganizationestablishesthequalitymanagementsystemandcompilesthequalitymanualaccordingtotheGB/T19001-2000(ISO9001：2000)QualityManagementSystemRequirementsandthecurrentsituationofthecompany.本手冊中的有關(guān)術(shù)語按ISO9000：2000Themanualfollowsthetermsanddefinitionsof本M01質(zhì)量活動和行為準(zhǔn)的性文，也是證實(shí)公司質(zhì)量活動能滿顧客期望和相關(guān)要求的依據(jù)。公司、全體員工應(yīng)認(rèn)真學(xué)習(xí)、深刻、堅(jiān)決執(zhí)行。Themnuldibsthequlitypliy,objtivsndulityngmntstm,sthepimyofqulitytiviisndbhvioritiaoftheognition,sllsthegidlinstodmonsttethtthequltytivitisnmttheustomrxpttionsndltdlglquimnt.Themmbsoftheognitionillviwullyndiplmntthemnulily.本手冊亦可作為對外提供質(zhì)量保證和第審核使用。本手冊自2006年4月20日發(fā)布，Themanualcanbeusedforprovidingqualityassuranceorthird-partyaudit.Themanualissuedandimplementedon20th,April2006.運(yùn)營總監(jiān)OperationDirector：Date：0.2Company諾愛（）壓縮機(jī)始建于2004年4月，是意大利NuAir公司投資的獨(dú)資企業(yè)，生產(chǎn)和公司的產(chǎn)品水平表著業(yè)技術(shù)水平和來展方向，同時(shí)在內(nèi)外享有盛，產(chǎn)品銷往務(wù)，使客戶完全滿意為。在市場競爭日趨激烈的環(huán)境下，公司決心以健全完善的質(zhì)量管理體系為基礎(chǔ)，以靈活務(wù)實(shí)的經(jīng)營策略為，以體系認(rèn)證為契機(jī)，按ISO9001：2000標(biāo)準(zhǔn)的要求建立質(zhì)量管理體NuAir(Shanghai)CompressorsandToolsCompany.,isahollyownedenterpriseofItalyNuAirCompany,launchedinApril,2004.It’sproductionandwarehouseoccupiesanareaof21672M2,with274employeesand8productionlines,mainlyproducingthedomesticandindustriesanditsaccessoriestoaircompressor,annuallyproduces200thousandsofaircompressorwithaturnoverof36MIL.US$(bytheendof2005).TheproductsofNuAirrepresentstheadvancedtechnologyofaircompressorandleadsthedirectionofproductdevelopmentinfuture.NuAirgetit’snameamongthefellowtradersanddistributingit’sproductstomanycountries.NuAirisengaginginenhancingthequalitycontrol,fromthe ingmaterial,assemblyworkmanshiptotheserviceetc.soastoensuretheproductqualityandsatisfythecustomer’srequirements,andmakethequalitybeingthetoprankintheworld.NuAiriscontinuouslycollectingthefeedbackfromcustomers,andtrytodoourproductsbetterwithvariousofnewtechnologies.Compleysatisfythecustomersisourmission.Underthecutthroatcompetitionofmarketingenvironment,NuAirtrytoperfectit’squalitymanagementsystemanduseaflexiblestrategyofbusiness.TakingtheopportunityofISO9001systemaudit,weareestablishingtheationalqualitymanagementsystemaccordingtotheISO9001:2000standard,andimplementitstrictly,tomakeanoverallandsystemicqualitycontrolonproduct,continuouslyimproveourqualityanddoitbetter. .- 06esentative 聯(lián)系人：Marco e-mail:為了執(zhí)行ISO9001:2000《質(zhì)量管理體系要求》，加強(qiáng)對質(zhì)量管理體系運(yùn)作的，特任命InordertoimplementtheISO9001:2000QualityManagementSystemRequirementsandenhancetheguidanceoftheQMSoperation,theQualityDirectorisappointedasManagementRepresentativeofthe管理者代表的職責(zé)是：TheresponsibilityoftheManagementRepresentativeisas確保質(zhì)量管理體系的過程得到建立和保持；Toensurethattheprocessofqualitysystemcanbeestablishedandmaintained向最高管理者報(bào)告質(zhì)量管理體系的業(yè)績，包括改進(jìn)的需求；Reporttotopmanagementontheperformanceofthequalitymanagementsystemandanyneedforimprovement;在整個(gè)組織內(nèi)促進(jìn)顧客要求意識的形成；Promotetheawarenessofcustomersrequirementsthroughouttheorganization;就質(zhì)量管理體系有關(guān)事宜對外聯(lián)絡(luò)；Contactwithexternalpartiesonthemattersrelatingtoqualitymanagementsystem.Employeeswillsupportandassisttherelatedwork運(yùn)營總監(jiān)OperationDirector：Date：質(zhì)量政策Quality本公司的質(zhì)量方針：TheQualityPolicyoftheOrganizationAssemblyfunctionalandreliableproductsthatsatisfyandanticipatetheCustomerrequestwiththebestratio本公司的質(zhì)量目標(biāo)：QualityObjectivesofthe確保ISO9001：2000Toensuretheestablishment,implementationandcontinuouseffectivenessofISO9001qualitymanagementsystem;AnnualmeasurablequalityobjectiveswillbeissuedafterapprovalbyOperation運(yùn)營總監(jiān)OperationDirector：日期Date：質(zhì)量手冊說明QualityManual編寫本手冊的目的是為了建立本公司質(zhì)量方針、質(zhì)量目標(biāo)和質(zhì)量活動的過程以及要求實(shí)施的質(zhì)量管理體系。Theaimofthequalitymanualistoestablishqualitypolicy,objectives,processesofqualityactivitiesandqualitymanagementsystemrequiredtobeimplemented.ThemanualisapplicabletoassemblythedomesticandindustriesanditsaccessoriestoairQualityDept.isresponsibleforthemanagementofthequalitymanualandorganizingtocompile,modify,revisionupdateandissue.TheQualityManualisreviewedbyManagementRepresentativeandapprovedbyOperationTheQualityManualisholdandretainedbythekeeperattheworkleavesthepositionwillreturntheQualityManualtoQualityDeptandtransactrelatedManagement運(yùn)營總Operational機(jī)頭車PumpManagement運(yùn)營總Operational機(jī)頭車PumpGeneral質(zhì)質(zhì)部Rawmaterial采技人財(cái)成品倉Final運(yùn)營總監(jiān)OperationDirector：成品倉Final 質(zhì)量管理體系過程間的關(guān)系圖QMSProcessRelationCustomerCustomerQMSInternalInternalsCorrectivePreventiveactions,continuouslyimprovementConfirmationandr

Purchase采購驗(yàn)Purchase

顧客財(cái)產(chǎn)控制監(jiān)視和測量/monitoring&CustomerProperty 監(jiān)視和測量/monitoring&MonitoringandMeasurementDeviceMonitoringandMeasurementDeviceNon-conformingProductProductInternal

ManagementCustomer3.0ISO9001文與本公司程序文件對照表ComparisonofISO9001andQuality序

管

體系要Qualitysystem

Purchasing

/Record

總要求General

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文件要 ation 管理承諾Management 以顧客為關(guān)注焦點(diǎn)Customer 質(zhì)量方針Quality 策劃 Responsibility,authorityand管理評審Management 資源的提供Resource 人力資源Human 工作環(huán)境Work ProductRealization■Customer-related采購 Provisionofproductand 裝置的控制MonitoringandMeasurementDeviceControl

■▲▲▲▲ ▲ ▲■Monitoring&▲■

CustomerInternal過程的監(jiān)視和測量Process產(chǎn)品的監(jiān)視和測量Product不合格品控制Non-confirming數(shù)據(jù)分析

3.5ISvCmparisnIS9001Qualy 注：“■”MainresponsibilitySupporting程序文件名稱QualityProcedureISO90011Control2QualityRecordControl3ManagementReviewControl4HumanResourceControl5Infrastructureandenvironmentcontrol6PurchasingProcessControl7Firstsampleapproval8Monitoring&MeasurementDeviceControl9CustomerSatisfactionControlInternalAuditControlNon-conformingProductsControlContinualImprovementControl4.0質(zhì)量管理體 QualityManagement本公司根據(jù)ISO9001：2000質(zhì)量管理體系要求建立了文件化的質(zhì)量管理體系并通過其有效運(yùn)行，以保持質(zhì)量管理體系的持續(xù)改進(jìn)，作為服務(wù)質(zhì)量滿足規(guī)定要求的一種。Theorganization edqualitymanagementsystemaccordingtoISO9001：requirementandmaintaincontinuousimprovementthrougheffectiveoperationasoneofthemeanstomakeservicequalitymeetspecificrequirements.本公司的質(zhì)量管理體系包括：Thequalitymanagementsystemofthecompany確定本公司質(zhì)量管理體系所需的過程且加以控制；Identifytheprocessesneededforthequalitymanagementsystemandtheirapplicationthroughouttheorganization;確定質(zhì)量管理體系過程的順序及相互關(guān)系，目前沒有外部過程；Determinethesequenceandinteractionoftheseprocesses,Havenoexteriorprocesscurrently;Determinecriteriaandmethodsneededtoensurethatboththeoperationandcontroloftheseprocessesareeffective;為了支持質(zhì)量管理體系的運(yùn)行和控制，提供必要的可用資源或資訊；Ensuretheavailabilityofresourcesandinformationnecessarytosupporttheoperationandmonitoringoftheseprocesses;對質(zhì)量管理體系的過程進(jìn)量、監(jiān)督和分析；Monitor,measureandyzethese為確保質(zhì)量管理體系預(yù)期實(shí)施，采取必要的持續(xù)改善措施。Implementactionsnecessarytoachieveplannedresultsandcontinualimprovementoftheseprocesses.TheorganizationcontrolsthequalitymanagementsysteminaccordancewiththerequirementsofISO9001:2000,andcontroloutsourcedproductionandserviceprovidedbyrsandsubcontractorsaswhererequired.Note:rsandsubcontractorsaretreatedthesameinthisqualitymanagementsystemandproceduresarecommontoboth.文件控制ationGeneral質(zhì)量管理體系文件包括以下內(nèi)容：TheQMSs質(zhì)量政策和質(zhì)量目標(biāo)及其質(zhì)量手冊的闡述；edstatementsofaqualitymanual,qualitypolicyandqualityobjectives;按照ISO9001：2000質(zhì)量管理體系要求，編制了化的程序文件；edproceduresrequiredbyISO9001：2000InternationalStandard;通過編制作業(yè)指導(dǎo).確生產(chǎn)和程QMS效運(yùn)行 edworkneededbytheorganizationtoensuretheeffectiveoperationofproductionand規(guī)定生產(chǎn)和服務(wù)過程所需的質(zhì)量記錄。QualityrecordsrequiredbyproductionandserviceQuality本公司建立和維持質(zhì)量管理體系所需的質(zhì)量手冊包括以下內(nèi)容：Theorganizationestablishesandmaintainsthequalitymanualwhichincludes::QualityManagementSystemscopeoftheorganizationisapplicabletoassemblythedomesticandindustriesanditsaccessoriestoAirCompressorasservice. edproceduresandrelatedworkinstructionestablishedforthequalitymanagementsystem,and本公司質(zhì)量管理體系過程之間的相互關(guān)系（參見本手冊第1.0章節(jié)）。Thedescriptionoftheinteractionbetweentheprocessesofthequalitymanagementsystem(refertoChapter1.0).文件控制本公司對化的質(zhì)量管理體系進(jìn)行控制，同時(shí)建立PO-4.2.3《文件控制程序》進(jìn)行管理：TheorganizationestablishesedprocedurePO-4.2.3<ControlProcedure>toPO-4.2.3《文件控制程序》的規(guī)定,經(jīng)過制訂、審核及批準(zhǔn)，以確定其適用性和可操作性；theQMSsiscompiled,reviewedandapprovedforadequacyandapplicabilitypriortoissueinaccordancewithPO-4.2.3<scontrolprocedure>;文件修改后必須按程序要求由原制訂、審核部門再次進(jìn)行審核，并經(jīng)相關(guān)批準(zhǔn)發(fā)布Thesshouldbereviewed,approvedandissuedaspertheprocedureafter保證在與質(zhì)量管理體系有效運(yùn)行有關(guān)的所有場所、崗位都能得到相應(yīng)文件；Relatedsareavailableatthepointorpositionofuse;經(jīng)批準(zhǔn)必須保留的文件，需確保對文件修改過程的控制以及修訂后的版本標(biāo)識，防止誤用失效或廢止的版文件；ChngsndtheuntiionttusofseidntiidtopvntunintndduseorinvldofAllsareidentifiedbyuniformmarktoremainlegibleand 外來文件由質(zhì)量部負(fù)責(zé)備案登記后轉(zhuǎn)發(fā)相關(guān)部門流轉(zhuǎn)或執(zhí)行；ExternalsareregisteredandtransferredtorelateddepartmentsbyqualityDept;對于失效或廢止文件應(yīng)及時(shí)回收。InvalidorobsoletesshouldbereclaimedinQualityRecord通過制定的PO-4.2.4《.0控》理量Q標(biāo)識、收集、編目、查閱、、保期限和處理予以具體規(guī)定，實(shí)施質(zhì)量記錄的全面控制，確保本公司質(zhì)量管理體系所需的質(zhì)量記錄被有效控制。TheognitiontblsPO.2.<RodContolPodu>toiyidntiition,tog,pottio,tivl,ntiontmenddiitonofods,ostonsuetiveontolofhequlityodsquidby.PO-4.2.3《文件控制程序》<ControlProcedure>PO-4.2.4《記錄控制程序》<RecordControlProcedure>管理職責(zé)Management本公司承諾：在公司內(nèi)部按照S9001：2000標(biāo)準(zhǔn)建立質(zhì)量管理體系、有效實(shí)施、保持并持續(xù)改進(jìn)；公司的一切質(zhì)量管理活動堅(jiān)持以顧客為關(guān)注焦點(diǎn)，顧客的要求和期望必須得到滿足并符，過以下活動以現(xiàn)并加以證實(shí)。Theorganizationcommitstoestablish,effectivelyimplementqualitymanagementsystemaccordingtoISO9001：2000andcontinuouslymaintainandimprovethesystem.Allqualitymanagementactivitiesshouldinsistinfocusingoncustomer,customerrequirementsandexpectationsshouldbemetandconformtothelawandregulation.Itwillbeachievedandvalidatedbythefollowingactivities:向員工傳達(dá)滿足顧客要求和遵循的重要性；Conveyingtotheemployeestheimportanceofmeetingcustomeraswellasstatutoryandregulatoryrequirements;制定質(zhì)量方針（5.3節(jié)）;Establishingthequalitypolicy(refertochapter5.3);c)確保質(zhì)量目標(biāo)的制定(5.4.1節(jié)Ensuringthatqualityobjectivesareestablished;進(jìn)行管理評審(5.6節(jié)Conductingmanagementreviews,提供質(zhì)量管理體系所需的資源(6.0節(jié))。Ensuringtheavailabilityofresourcesfor以顧客為中心Customer本公司以實(shí)現(xiàn)顧客滿意為目標(biāo)，了解顧客的需求和期望，并將其轉(zhuǎn)化為要求，在法律和允許的條件下予以滿足。Theorganizationshouldcomprehendcustomerrequirementandexpectationwiththeaimofachievingcustomersatisfaction,andtranslateitintotherequirementstobemetontheconditionoflawandlegalpermit.本公司制定質(zhì)量方針并確保：Theorganizationestablishesqualitypolicyand與公司的發(fā)展相一致；Itisappropriatetothedevelopmentstrategyofthe其內(nèi)容包括對滿足要求和持續(xù)改進(jìn)質(zhì)量管理體系有效性的承諾；Includesacommitmenttocomplywithrequirementsandcontinuallyimprovetheeffectivenessofthequalitymanagementsystem;提供制定和評審質(zhì)量目標(biāo)的框架；Providesaframeworkforestablishingandreviewingqualityobjectives;的溝通、理解并執(zhí)行；Iscommunicatedandunderstoodwithintherelevantfunctionandlevel(includeallemployees)oftheorganizationtoachievethecommunication,understandandimplementationthroughtheorganization;同時(shí)在每年.0量行aagmeneosibilit性，評審安排在理評審會議進(jìn)行，質(zhì)量方針的具體內(nèi)容見本手冊的0.4章節(jié)。Atsametimethequalitypolicyshouldbereviewedandnecessarilymodifiedeveryyeartoensurecontinualsuitability.Thereviewisimplementedatmanagementreviewmeeting.Thedetailedcontentofqualitypolicyisreferredin0.4chapters.策劃Quality目標(biāo)必須是可測量的并與質(zhì)量方針保持一致。Topmanagementshallensurethatqualityobjectivesareestablishedatrelevantfunctionsandlevelswithintheorganization.Thequalityobjectivesshallbemeasurableandconsistentwiththequalitypolicy.qualityobjectivesshouldbereviewedandmodifiedasnecessaryatyearlymanagementreviewtoconfirmtheachievementstatus.確保公司全體人員理解和。Thequalityobjectiveshouldbeunderstoodandimplementedbyallemployees.0.4章節(jié)。Thedetailedqualityobjectiveisspecifiedatchapter0.4ofthismanual.Qualitymanagementsystem本公司確保以下內(nèi)容：Theorganizationensurethefollowing 4.1條款和公司質(zhì)量目標(biāo)以及顧客對生產(chǎn)和服務(wù)的要求；Theplanningofthequalitymanagementsystemiscarriedoutinordertomeettherequirementsgiveninclause4.1,aswellasthequalityobjectives,Theintegrityofthequalitymanagementsystemismaintainedwhenchangestothequalitymanagementsystemareplannedandimplemented.Responsibilityand運(yùn)營總監(jiān)確保在公司內(nèi)按照ISO9001：2000標(biāo)準(zhǔn)要求，制定質(zhì)量職責(zé)，明確各級人員的責(zé)任與權(quán)限，并得到溝通。TheOperationDirectorensuresthatqualityresponsibilityandauthorityofalllevelsisdefinedandcommunicatedaccordingtoISO9001：2000Standardrequirements.0.5節(jié)。Topmanagementclarifythestructurechartreferred0.5經(jīng)理負(fù)責(zé)制定本部門人員的職責(zé)和權(quán)限，報(bào)運(yùn)營總監(jiān)批準(zhǔn)，詳見《崗位職責(zé)》。departmentalmanagerestablishesthedepartmentalrelatedresponsibilityandauthoritywhichroveetioemeirctreanonhebdtily<管理者代表職責(zé)和權(quán)限：TheresponsibilityandauthorityofManagementRepresentative負(fù)責(zé)質(zhì)量管理體系的過程的建立、實(shí)施和保持；Ensuringthatprocessesneededforthequalitymanagementsystemareestablished,implementedandmaintained;向最高管理者報(bào)告質(zhì)量管理體系的業(yè)績，包括改進(jìn)的需求；Reportingtotopmanagementontheperformanceofthequalitymanagementsystemandanyneedforimprovement,and:在整個(gè)組織內(nèi)促進(jìn)顧客要求意識的形成；Ensuringthepromotionofawarenessofcustomerrequirementsthroughouttheorganization;負(fù)責(zé)質(zhì)量管理體系有關(guān)事宜與外部各方的聯(lián)絡(luò)。Liaisonwithexternalpartiesonmattersrelatedtothequalitymanagementsystem.Internal本公司通過建立內(nèi)部溝通的相應(yīng)，處理和解決公司內(nèi)部事務(wù)，監(jiān)督質(zhì)量管理體系的有效運(yùn)行，及時(shí)解決質(zhì)量管理體系運(yùn)行中發(fā)現(xiàn)的問題，增加員工與公司管理層的聯(lián)系。TheorganizationensuresthatappropriatecommunicationprocessesareestablishedwithintheorganizationtomonitoreffectiveoperationofQMSandresolvetheproblemsintimeandenhancethecommunicationbetweenemployeesandmanagementlevels.按照PO-5.6《管理評審控制程序》規(guī)定，對公司質(zhì)量管理體系定期開展評審，使公司的質(zhì)量管理體系能持續(xù)改善，確保評審的適宜性、充分性及有效性。ManagementreviewofQMSwillbeconductedasperPO-5.6<ManagementReviewControlProceduretoensureitscontinuingsuitability,adequacyandeffectiveness.管理評審每年至少進(jìn)行一次，由管理者代表組織召集，出席，質(zhì)量部負(fù)責(zé)管理評審的記錄工作。當(dāng)外部環(huán)境條件變化時(shí)，可適時(shí)增加評審次數(shù)。ngmntviewillbeondutdtltoneayrognidbyngmntRpnttive,nddptmntlvirldttndthemngmntvi.lityngrordigneissibleoodtheminut.hnxtnliumtneishangd,thequnyofmngmntviewnbedddppopiy.Inputofmanagement管理評審的輸入，要求 準(zhǔn)備質(zhì)量管理活動開展情況的資料，內(nèi)容包括：Thedepartmentalsupervisorwillpreparequalityactivitiesrelateddataasmanagementreviewinputwhich內(nèi)、外部質(zhì)量審核結(jié)果；Internalandexternalqualityaudit公司的質(zhì)量方針、質(zhì)量目標(biāo)和服務(wù)承諾實(shí)施情況；Implementationstatusofthequalitypolicy,objetescotatment糾正和預(yù)防措施的實(shí)施情況；Implementationstatusofpreventiveandcorrective顧客意見或的處理情況以及顧客滿意度分析；Disposalofcustomercompliantandsuggestion,customersatisfactionysis;生產(chǎn)和服務(wù)過程業(yè)績分析、發(fā)展趨勢分析；Processperformance,productconformityandtendencyysisofproductsandservice;以往管理評審輸出情況的驗(yàn)證；Validationofactionsfrompreviousmanagement可能影響質(zhì)量管理體系的變動因素分析；Changesysisthatcouldaffectthequalitymanagementsystem,and其他可行的改進(jìn)建議。The mendationsforOutputofmanagement形成決議文件，其決定事項(xiàng)由管理者代表組織相關(guān)部門逐項(xiàng)。管理評審的輸出還包括以下事項(xiàng)的任何計(jì)劃和實(shí)施：ManagementreviewshouldappraisetheitemsthatcouldaffecttheofQMSandcurrentstatusofQMS,and edthedecisionwhichshouldbefulfilledonebyonebytherelateddepartmentsorganizedbyManagementRepresentative.Theoutputofmanagementreviewshouldincludefollowinganyplanandimplementation:配置）；ManagementRepresentativesummarizethesuggestionandimprovementdecision,andpreparemanagementreviewreport(includeresourceconfiguration);管理評審報(bào)告經(jīng)運(yùn)營總監(jiān)批準(zhǔn)，發(fā)至；ManagementreviewreportshouldbeapprovedbyOperationDirectorandissuedtoeachdepartment.管理者代表負(fù)責(zé)對管理評審作出的決定實(shí)施情況進(jìn)行檢查、組織協(xié)調(diào)、，并ManagementRepresentativetraces,monitorsandorganizestheimplementationoftheplanraisedfrommanagementreviewandreporttoOperationDirector;Improvementrequirementsproposedbycustomer;e）公司質(zhì)量管理體系的資源需要；ResourceneededbyQMS;f）管理評審記錄由質(zhì)量部歸檔。TherecordsofmanagementreviewarearchivedbyQuality相關(guān)程序文件RelatedPO-5.6<ManagementReviewControl資源管理Resource資源的提供Provisionof本公司最高管理層根據(jù)業(yè)務(wù)發(fā)展和達(dá)到服務(wù)標(biāo)準(zhǔn)的需要，每年一次評審資源需求，及時(shí)確定和提供所需的資源，以實(shí)施和維持質(zhì)量管理體系以及持續(xù)改善有效性，達(dá)到顧客滿意。Thetopmngmntvlutsthecedmndvyyronthebisofbusinsdvlopmntndvietnddquimntstoimlmntndmintinthequltymngmnttmndontinuousimpovmntsoftivns,osohveustomrtition.公司資源配置計(jì)劃由管理者代表和相關(guān)部門人員，按公司運(yùn)營總監(jiān)的決定要求，分別編制人力、和硬件資源配置計(jì)劃，經(jīng)運(yùn)營總監(jiān)批準(zhǔn)后實(shí)施，并根據(jù)實(shí)際情況進(jìn)行補(bǔ)充、調(diào)整。ngmntRpnttivendltddpmntsppehumn,inningndhdeceonigutionlnodingtothedtmintionofptionito,ndimplmntheplntrptionitorppovs.Complmntiisndmodiitionldbemdeodingtothetulttu.公司的人員配置主要根據(jù)涉及服務(wù)質(zhì)量的執(zhí)行人員，來確定不同人員接受的教育、培訓(xùn)、技能和工作經(jīng)驗(yàn)。Theconfigurationofthehumanresourceisdeterminedineducation,training,skillandworkexperienceaccordingtoservicequalityrelated 相應(yīng)的培訓(xùn)和必要的資格考核。Theorganizationspecifiesthat nelperformingworkaffectingservicequality,validation(includeinternalqualityaudit)andbusinessshouldbetrainedandnecessarilyqualified.培訓(xùn)、能力和意識Competenceawarenessand本公司通過制定PO-6.2《人力資源控制程序》及其實(shí)施，保證所有從事對服務(wù)質(zhì)量有影響的工作人員都經(jīng)過必要的培訓(xùn)。確定從事生產(chǎn)和對服務(wù)質(zhì)量有影響的人員所需的能力。含主管、QC人員、特種作業(yè)人員以及部門規(guī)定的特種作業(yè)崗位。TheorganizationestablishesandimplementsPO-6.2<HumanResourceControlProcedure>toensure nelperformingworkaffectingproductandservicequalityarecompetentonthebasisofappropriatetraining.Thenecessarycompetencefor nelperformingworkaffectingproductqualityisdetermined,includingdepartmentalsupervisor, nel,specialoperatoraswellasspecialpositionspecified上述人員均應(yīng)參加S9001：2000質(zhì)量管理體系要求培訓(xùn)和相關(guān)范圍質(zhì)量管理知識的培訓(xùn)。還應(yīng)按其崗位性質(zhì)，參加所需專業(yè)法知識、技術(shù)和服務(wù)技能的培訓(xùn)學(xué)習(xí)，同時(shí)確認(rèn)培訓(xùn)的有效性。llbove nlldttndS001：2000ltdtinngndrltdqulitymanagementskilltraining;aswellasprofessional,technicalandserviceskilltrainingasperpositionh.ffectriinosudvut.Training公司各根據(jù)需要提出培訓(xùn)要求，由行政部統(tǒng)一匯總制定年度培訓(xùn)計(jì)劃，運(yùn)營總監(jiān)批準(zhǔn)后執(zhí)行。特殊情況可追加提出補(bǔ)充培訓(xùn)計(jì)劃。ThedepartmentproposestrainingrequirementsasneededandsubmittoAdminDept.forsummary,andsetupannualtrainingplan.TheplanwillapprovedbyOperationDirectorpriortoimplementation.Supplementaltrainingplancanbeproposedunderspecialcondition.培訓(xùn)計(jì)劃由行政部統(tǒng)一組織實(shí)施，各協(xié)助實(shí)施，確認(rèn)培訓(xùn)的有效性；ThetrainingplanwillbeimplementedundertheorganizationofAdminDept.,andrelateddepartmentssupportimplementingandevaluatetheeffectivenessoftraining;確保員工對服務(wù)質(zhì)量和達(dá)成質(zhì)量目標(biāo)的重要性認(rèn)識；Theorganizationensuresthatemployeesareawareoftheimportanceoftheiractivitiesandhowtheycontributetotheachievementofthequalityobjectives;PO-6.2《人力資源控制程序》的規(guī)定予以保存。TrainingrecordsareretainedasperPO-6.2<HumanResourceControlProcedure>.RelatedPO-6.2<HumanResourceControl基礎(chǔ)設(shè)施ISO9001：2000質(zhì)量管理體系要求以及生產(chǎn)和服務(wù)質(zhì)量的要求，提供了必要的服務(wù)要求，公司根據(jù)基礎(chǔ)設(shè)施的性能特點(diǎn)、使用情況、保養(yǎng)周期等制訂并執(zhí)行基礎(chǔ)設(shè)施的和保養(yǎng)制度和計(jì)劃。TheorganizationprovidesnecessaryproductionandserviceinfrastructureaccordingtotherequirementsofISO9001：2000andproduction&servicequality,whichincludes:manufacturingworkshop,officeinfrastructureandenvironmentetc.Inordertoensurethatinfrastructurecancontinuouslymeettherequirementsofproductionandservice,theorganizationestablishesmaintainingregulationandplanoftheinfrastructureaccordingtothecharacteristics,usagestatusandmaintainingperiodoftheinfrastructures.公司制訂PO-6.3/6.4《基礎(chǔ)設(shè)施、工作環(huán)境控制程序》，對公司設(shè)備的使用、維修、保養(yǎng)的管理進(jìn)行了規(guī)定，使公司的設(shè)備資源配置合理，保障設(shè)備性能完好，協(xié)調(diào)對設(shè)備的需求。TheorganizationestablishesPO-6.3/6.4<Infrastructureandenvironmentcontrolprocess>tospecifytheusage,maintenanceoftheequipmentstoconfiguretheequipmentsresource,guaranteetheequipmentperformanceandcoordinatethedemandofdepartmentalequipments.RelatedPO-6.3/6.4《基礎(chǔ)設(shè)施、工作環(huán)境控制程序》<Infrastructureandenvironmentcontrolprocess6.0資源管理Resource工作環(huán)境WorkISO9001：2000質(zhì)量管理體系要求以及顧客、全體員工的需要，對環(huán)境的安全及衛(wèi)生等措施，規(guī)定了崗位安全服務(wù)規(guī)范以及工作環(huán)境的控制要求。Theorganizationspecifiestheenvironmentalsafetyandsanitation,jobsafetyregulationcontrolrequirementstoensuretheproductionenvironmentmeettherequirementsofISO90012000,customerandemployees.Theorganizationcontrolsandmanagesthefactorsthataffecttheproductionandserviceprocess,whichincludeofficeinfrastructure,computernet,ventilation,air-condition,safetyandfire-proofinfrastructureetc,toensuretheenvironmentmeettherequirementsofsafety,clean,convenienceandTherelateddepartmentisresponsiblefordepartmentaldailyenvironmentandsafetyTheorganizationspecifiesrelatedrequirementsonworkenvironment,sanitation,safety, visualetc.RelatedPO-6.3/6.4《基礎(chǔ)設(shè)施、工作環(huán)境控制程序》<Infrastructureandenvironmentcontrolprocess生產(chǎn)和服務(wù)的實(shí)現(xiàn)ProductionandService個(gè)生產(chǎn)和服務(wù)過受控條件下運(yùn)行，并且實(shí)現(xiàn)產(chǎn)品質(zhì)量目標(biāo)和滿足顧客要求。Theorganizationidentify,planandimplementthesequenceandinteractionofproductionandserviceprocessesinaccordancewithproductrequirementstoensuretheoperationofproductionandserviceprocessunderthecontrolledcondition,andcouldachieveproductqualityobjectivesandmeetcustomer服務(wù)過程進(jìn)行，并且按要求提供相關(guān)記錄。Theorganizationestablishesworkprocedureforwholeproductionandserviceprocesstoensurethehighlyeffectiveoperationofproductionandserviceprocess,monitortheprocessandretainrelatedrecordsasrequired.與顧客有關(guān)的過程Customer-related產(chǎn)品有關(guān)要求的確定Determinationofrequirementsrelatedtothe司有關(guān)規(guī)定，確定滿足顧客的要求。Inordertoensuretheintegrityofproductrequirementsidentifiedbycustomer,theorganizationensuretomeetthecustomerrequirementinaccordancewith<ContractLaw>andotherrelatedlaws,industryandtheorganization與產(chǎn)品有關(guān)的要求的評審Reviewofrequirementsrelatingtothe本公司為保證對所有顧客要求進(jìn)行評審,制定了相關(guān)規(guī)定予以控制。確保以下內(nèi)容：Theorganizationestablishesrelevantregulationstocontrolthereviewofcustomerrequirementsrelatingtotheproduct,includingfollowingcontents:產(chǎn)品的要求予以明確；productrequirementsare合同或協(xié)議中與先前的不同要求予以解決；contractororderrequirementsdifferingfromthosepreviouslyexpressedareresolved能夠滿足顧客的要求。theorganizationhastheabilitytomeetthedefined遞到有關(guān)及執(zhí)行單位。Thereviewrecordsshouldberetained.Ifanychangeofcontractandenvironmentorotherrelatedcauseswhichresultincontractchangehappens,thechangedshouldbereviewedagain.Relevantinformationamendedinthecontractoragreementwillbemadeawarefor nelandfunctionaldepartment.顧客溝通Customer7.0生產(chǎn)和服務(wù)的實(shí)現(xiàn)ProductionandService為獲得市場信息及顧客需求的信息，對顧客進(jìn)行服務(wù)資訊、質(zhì)量、顧客處理和協(xié)議更改等方式實(shí)施與顧客的有效管理，滿足顧客要求和期望。Theorganizationconductcustomerserviceinvestigation,qualityfollow-up,disposalofcustomercomplaintandprotocolmodificationetcinordertogaininformationofmarketandcustomerrequirementsandmeetcustomerrequirementsand設(shè)計(jì)和開發(fā)Researchand刪除。Theorganizationspecializedinpartsmachiningandproductassembly,andhavenoproductresearchanddevelopmentresponsibility,soweexcludethisclause.采購采購過程Purchasing司通過制定PO-7.4《采購過程控制程序》、PO-7.4.3《首件樣品程序》文件及質(zhì)量記錄來規(guī)范采購過程及相關(guān)人員的職責(zé)與權(quán)限及質(zhì)量記錄。Inordertoensurethatpurchasedproductsconformstocontractrequirements,andselectionandevaluationofrsmeetthecontractrequirements,theorganizationestablishes<PurchasingProcessControlProcedure>as<Firstsampleapprovalprocess>tocontrolthepurchaseprocessandrelatednelresponsibility,procedureandrecordsonthebasisoftherelatedprocedureandrecords采購信息Purchasing依據(jù)的標(biāo)準(zhǔn)、顧客要求等，必要時(shí)也應(yīng)包括對供應(yīng)商質(zhì)量管理體系要求。Thepurchaseplanshouldspecifytheproductspecification,grade,type,relatedtechnicaldata,thepurchasestandardandcustomerrequirementsaspurchaseneed.Thequalitymanagementsystemrequirementsofrshouldbeincludedifnecessary.采購具體執(zhí)行應(yīng)參照7.4.1所列程序文件的規(guī)定進(jìn)行以確保其正確有效。Theshouldbeimplementedandapprovedasperfilesinitem7.4.1toensure采購物資的驗(yàn)證Verificationofpurchased本公司通過制定P7.4《采購過程控制程序》等規(guī)定了對采購物資進(jìn)行驗(yàn)證的方式、地點(diǎn)或特殊要求。驗(yàn)證方式取決于采購的重要性、供應(yīng)商的質(zhì)量保證能力，驗(yàn)證內(nèi)容可包括實(shí)地查TeognitiontblisP74<PuhingPosContolPodue>toiytheviitonmod,plendilquimntsofpuhdgoods.Theviitionmodeisuptotheimpotneofpuhin,qultysurneheincdoistionoodtovcabltaietncapabilityandspotcheckatr’sfacilities.合同有規(guī)定時(shí)，公司配合顧客在供應(yīng)商處，進(jìn)行對采購物資的驗(yàn)證。Theorganizationimplementsandsupportscustomerswiththeverificationatr’sfacilitiesifitisspecifiedin程序文件RelatedPO-7.4《采購個(gè)控制程序》PurchasingProcessControlProcedurePO-7.4.3《首件樣品程序》<Firstsampleapprovalprocess>生產(chǎn)和服務(wù)提供ProvisionofproductionandProductionprocess公司策劃并控制生產(chǎn)的運(yùn)作，定期對照產(chǎn)品標(biāo)準(zhǔn)、規(guī)范等要求，驗(yàn)證是否滿足顧客要求。公司通過制訂清楚的可執(zhí)行的工作規(guī)范和作指導(dǎo)，并對生產(chǎn)運(yùn)作過程和結(jié)果進(jìn)行。organizationplansandcontrolsproductionoperation,andperiodicallyverifiesiftheoperationmeetthecustomerrequirementasperproductstandardandspecificationrequirements.Theorganizationestablishesworkinstructiontomonitortheprocessandresultofproductionprocess.a）確保產(chǎn)品信息能夠傳遞到相關(guān)部門；Toensuretheavailabilityofinformationthatdescribesthecharacteristicsoftheproductatrelatedb）必要時(shí)，提供生產(chǎn)所需的作業(yè)指導(dǎo)文件；Provideworkinstructionsifnecessary;c）配備生產(chǎn)所需的設(shè)施；Equipsuitableinfrastructuresrequired;Ensuretheavailabilityanduseofinspection,measurementandtestdevices,andensureaccuracyof確保放行、交付和售后活動的實(shí)施。Ensuretheimplementationofrelease,deliveryandaftersalesactivities.生產(chǎn)過程確認(rèn)Validationofprocessesforproductionandservice當(dāng)生產(chǎn)過程結(jié)束后，無法對其檢驗(yàn)時(shí)，本公司對此特殊生產(chǎn)過程進(jìn)行確認(rèn)：Theorganizationvalidatesanyprocessesforproductionandserviceprovisionwheretheresultingoutputcannotbeverifiedbysubsequentmonitorormeasurementprocess.制定評審和過程檢驗(yàn)的要求；Definecriteriaforreviewandapprovalofthe設(shè)施的驗(yàn)證和人員的審核；Approvalofequipmentsandqualificationof特殊的方法和規(guī)定的使用；Useofspecificmethodsand保存此特殊過程的運(yùn)行記錄；Retainrecordsofspecificprocess對此過程進(jìn)行持續(xù)。Continuouslymonitorthis目前公司沒有的特殊過程。Currentlytheorganizationhasnospecial7.0標(biāo)識和可追溯性Identificationand通過制定一系列相關(guān)規(guī)定，實(shí)施從物資進(jìn)公司開始，直至交付的全過程中建立標(biāo)識、記錄，防止誤用、混用或使用不該使用的物資或資料，并對標(biāo)識和可追溯性作出具體規(guī)定。Theognitiontblihslvntgultionstotblihidntiitio,od,pvntingomunintnddusg,ixingorongusgeofmtilfom iggodstodlivy,nddinsthedtildgultio.Customer確保在本公司控制下或使用的顧客財(cái)產(chǎn)或相關(guān)資料都被組織識別、驗(yàn)證、保護(hù)和。若顧客財(cái)產(chǎn)發(fā)生丟失、損壞或發(fā)現(xiàn)不適用的情況時(shí)，應(yīng)報(bào)告顧客，并保持記錄。Theogniztiontkeeithustmrpoptyiletisundrteognitionsontolorbingdbytheognition,idntiy,viy,pttndgudustomrpoptypoiddoruseorinopotionitothepodu.fnyustomrpoptyisos,dmgdorothieoundtobeunsuitbleor,thisllbepotdtotheustmrndodsmintind.Preservationof通過制定相關(guān)規(guī)定，保證采購的物資在搬運(yùn)、直到交付的各個(gè)環(huán)節(jié)受到防護(hù)而不被損壞。Theognitiontblihslvntgultonstonsuepvtionduingitnlposingnddlivytoheintndddtintio.監(jiān)視和測量裝置的控制Controlofmonitoringandmeasuring為使質(zhì)量管理體系的服務(wù)過程符合ISO9001：2000質(zhì)量管理體系要求,本公司制定PO-7.6《檢organizationestablishesPO-7.6<MonitoringandMeasurementDeviceControlProcedure>toensuretheQMSprocessconformtoISO9001：2000,effectivecontrolofmonitoringandmeasuringdevices,andcalibrationperformancemeettherequirements,thatmeans,measurementuncertaintyofthedeviceisavailableandconformtomeasurementcapabilityrequired.Themeasurementdevicesshouldconformthefollowingitems:遵照