2023年英語(yǔ)四級(jí)閱讀題庫(kù)含答案解析

英語(yǔ)四級(jí)閱讀題庫(kù)含答案解析１.PａsｓageOneGlobalwａｒmingmａyｏrmａyｎｏｔbethegreatｅnｖironmentaｌcrｉsｉｓoftｈe２1stｃentｕｒy,ｂutrｅgarｄlessofwhｅtheritｉsorisn’t–weｗon’ｔdomuchaboutit.Wｅｗillarｇuｅoverｉtandmayｅven，asaｎation,makesomefairｌysolemn-soｕｎｄiｎgｃｏmmitmｅnｔstoavoiｄit.Bｕtｔhemoredraｍaticａｎdmｅａniｎgｆultｈesｅｃoｍmiｔmeｎtsｓeｅm,theleｓｓlikelythｅyａretｏbeobserved.AlGoreｃaｌlsglobalwarｍingan“inｃonｖenienttrｕth,”aｓifmｅｒeｌｙrecoｇnizｉngitcouldputusonapatｈｔoａsolｕtioｎ.Buｔtheｒｅａｌtrｕthistｈatｗｅdon’tｋｎowｅnｏugｈtorｅlievｅｇｌｏbalwaｒming,and–witｈoutmaｊorteｃhnoｌogicalbreakthroｕghs—wｅcan’tdoｍucｈaboutit.From2０2３to2０5０,ｔheworld’ｓpoｐulatｉｏniｓｐrojｅctedtｏgrowfrｏm6.4biｌlｉonto９.１bilｌiｏn,a4２%iｎｃｒeａｓe.Ifeｎergyusｅｐerpｅrsonanｄtｅchnoloｇｙremainthｅsａmｅ，ｔｏtaleｎｅrｇyusｅaｎdgreenhousegasｅmiｓsiｏnｓ（mainly,CO2）wｉllbe４2％hiｇherin2050.butthat’stoｏloｗ,ｂecａuseｓociｅtiｅsthatgrowrｉcheｒuｓeｍoreeｎergy.Ｗenｅe(cuò)deconomicgrｏwthunlｅｓswecondemntheworｌd’sｐooｒｔotheirprｅseｎtpoｖertｙandfrｅe(cuò)zeeverｙoneeｌsｅ‘sｌiｖinｇsｔａndardｓ.Ｗithmoｄesｔgrowth,eneｒgyｕseandgrｅe(cuò)nhｏｕseemisｓｉｏnｓmoreｔhanｄoublebｙ2050．Noｇoｖｅrnmeｎtwilladoｐtrigidresｔｒｉctiｏnsｏneconｏmicgrowthａndpｅrsoｎａｌfreｅdom(ｌimiｔsonelectrｉcityusaｇe,ｄrｉviｎgaｎdtravel)ｔｈaｔmｉghtcutbａcｋgｌｏbaｌwarmiｎg.Still,poliｔicｉanｓｗａｎttｏshｏwtｈｅｙ’ｒe“ｄoinｇsｏｍｅtｈｉng.”ConsiｄertheKyotｏPｒoｔocol(京都議定書(shū))．Iｔallowedcｏuｎtｒiｅｓthatjｏinedtｏｐunishｔhｏsethａt(yī)didn’t.Butithａsn’tredｕｃeｄCO2eｍｉsｓｉoｎs(ｕｐabout2５%sinｃe1990),aｎdmanysigｎaｔoｒies(簽字國(guó))diｄｎ’tadｏpttoｕghｅnougｈpoｌicｉesｔohitthｅir２０23-2023ｔaｒgｅts．Tｈeｐractiｃalconcｌｕsioniｓｔhatifglobalwａｒmingｉsapoｔｅntｉａldisａｓtｅr,theonlyｓolutioniｓｎｅｗtecｈnoloｇy.Onlyａnaggrｅssivereseａｒｃhaｎddｅvｅlopmｅntprogrammighｔfiｎdｗaysofbreakinｇdｅｐendenceoｎfossｉlfuｅｌsordealinｇｗithit.Tｈeｔroｕbｌｅｗｉｔｈtheglobalｗarmingdeｂaｔeｉｓtｈａt(yī)ｉｔhaｓbecoｍeamoralpｒoblｅｍwｈenit’sreａｌｌyaｎenginｅｅriｎｇonｅ.Ｔheinconvｅnｉeｎttruthisthatifｗedoｎ’tsolvethｅe(cuò)nｇineeringproｂleｍ,we’ｒehｅlｐleｓｓ.57.Ｗｈａt(yī)iｓsａｉdaｂｏutglobａlwarminginｔhｅfirsｔpａrａgrａph?A)Itmaｙnｏtproｖｅanｅｎviｒonmｅntａlcｒisｉsatall．B)Ｉtiｓanisｓueｒeｑuｉriｎｇworｌdｗiｄｅcｏmmitmeｎts．C)Serｉoussteｐshａｖebeeｎtakｅｎtｏａvｏｉdorstｏpit.D)Verｙｌiｔtlｅwiｌlｂedonetobｒｉｎgitundｅrcontroｌ．58.Aｃcｏrdingｔｏｔheａuthｏr’sundｅrｓtanｄing,whａt(yī)ｉsAlＧore’sviｅｗongloｂａlｗarminｇ?A）Iｔisarｅalitybothｐｅｏplｅanｄpoｌitiｃiａnsareunaｗａreof．Ｂ)Itｉｓaｐｈenｏmｅnonthatcａusｅsuｓmaｎyiｎcoｎvenienceｓ.C)Itｉsaprobｌeｍthatcanbesoｌvedoｎcｅitisrecoｇnized.D)Itｉsａnareaｗｅaｃｔuallｙhaveliｔtｌeknowlｅｄgeaｂout.59.Greenｈoｕseemｉssionswｉllmoretｈaｎｄoublebｙ2050becaｕseｏf__＿_(dá)_＿_(dá)．A)econoｍicｇｒｏwthB)theｗiｄeninｇgapbｅtweentｈｅrｉchaｎdｐoｏrC）ｗａsｔefuｌｕseoｆenergyD)tｈerapｉdadvａncesofsｃiencｅａnｄteｃｈnｏｌogy60.Ｔheauthorｂeｌｉevesthａt(yī),sincetｈeｓiｇninｇofthｅKyotoＰrotocｏｌ,_＿_(dá)__＿_(dá)_.A)politiciａnｓｈavestartedtoｄoｓomeｔｈｉｎｇｔoｂetteｒthesｉtuａt(yī)ionB)feｗnatｉｏnshaｖeａdoptedreaｌtｏuｇhmeasuresｔｏｌimitenergyusｅＣ)reducｔionsｉneneｒgyconｓumｐｔionhavegreatlycutbackｇloｂaｌwarmingD)ｉｎｔeｒnationalcooｐeratiｏnhascｏntributｅdtosolvinｇｅnvirｏnmeｎｔａｌpｒobｌems61.Whatistheｍessageｔheaｕthorintｅnｄstoｃoｎｖｅy？A)Gloｂalｗaｒminｇｉsmｏreｏfaｍｏralissｕethanapraｃticalone.B)ＴheultimatesolutiｏnｔoｇlobalwarmingliｅsinneｗteｃhnologyC）Thedebateoverglobalwarｍｉｎｇwilｌleadtotｅchnolｏgicalbreaｋｔhrｏughs.D)Pｅoplｅhａvｅtoｇivｅupｃeｒtａinmatｅrialｃoｍfortstostopgｌｏbalwarｍinｇ.PassageTｗoＳomedaｙastrａngerｗiｌlreadｙｏurｅ－mailwithoｕｔyoｕrｐermissionorｓcａntheＷｅbsｉtesyou’veｖisited.Oｒpeｒｈapssomｅoneｗilｌcasuallygｌancetｈrｏugｈyoｕｒcｒｅditcaｒｄpｕrｃhaseorｃellphｏnebillｓtofindoｕtyourshoppｉｎgpreｆｅｒenｃesorcallinｇｈａbits.Iｎfact，it’slｉkｅlysomeofthesethinｇｓhａveaｌreadｙhappenedｔoyou.Ｗhowoulｄwaｔｃhyouwｉｔｈoｕtyourpｅｒmiｓsiｏｎ?Itmigｈtbｅaspｏuｓe，agirlｆｒienｄ,amaｒkeｔingcｏmｐany,ａbｏsｓ,ａcopoｒacriｍｉｎaｌ.Whoeveritis，ｔheywilｌｓeeyoｕinaｗａyyoｕneｖeｒｉntｅndeｄtoｂeseeｎ—the21sｔｃeｎtuｒｙequｉvaｌeｎｔｏfbｅｉngcａughtnakｅd.Psｙcｈolｏgiｓtsｔｅllusboundａｒieｓａreｈeaｌｔhy,thatiｔ’simpoｒtanttoｒeveａlyoursｅｌftofriends,fａmｉlｙａndloversｉnstａｇeｓ,atapprｏpｒiatetimeｓ.Butfｅwboｕndariesreｍaｉn．Thedｉgitalbrｅadcrｕmbs(碎屑)youlｅavｅe(cuò)verｙwhｅremａkeitｅaｓyｆoｒstraｎgｅｒｓtoreconｓtｒucｔwhoyouａre，ｗherｅyouareanｄwhａt(yī)youlike．Iｎsomecases,asimpｌeGｏogｌesearchｃanreｖealwhａt(yī)yoｕthink.Likeiｔornoｔ，increasｉnglyweliveｉnａｗorldwhereyousｉmpｌecannoｔkｅe(cuò)ｐasecreｔ.Ｔheｋeyquｅsｔｉonis:Doestｈatmａt(yī)ter?WｈｅnoｐinｉｏnpollｓaskAmericａｎｓaboｕtprｉvacｙ,mosｔｓaytｈeyaｒecoｎceｒnｅdａboｕｔlｏsingit．Asuｒveｙｆoundanoｖerwｈelｍingpeｓsｉmisｍaｂoutpriｖacy，witｈ60pｅｒceｎtofｒeｓpondenｔｓsayingtheyｆeeｌtheｉrｐrivacyis“sｌｉｐpinｇaｗａy,anｄtｈatboｔｈeｒｓme.”Butｐeoｐlesayonethiｎｇaｎddｏaｎothｅｒ．OｎlyatinyfractiｏnｏfAmerｉcａｎsｃhangeａnｙｂｅhａvｉorｓinanefｆｏrｔｔopresｅrｖeｔheirprivacｙ.Fｅwpeopleturndoｗｎadisｃountattollboｏｔhs(收費(fèi)站）toavｏidusｉｎgｔｈeEZ-Passsystemthaｔcantraｃkautomｏbilｅｍｏｖemｅnts.Anｄｆewｔurndownsｕｐermaｒketlｏyａｌtｙcards.PｒｉvacｙeconomistAlｅｓsanｄroAcquistiｈasrunａsｅriesｏfｔestsｔhatrevｅａｌｐeoｐleｗillsｕrreｎderpeｒsoｎaliｎformatiｏnlikeＳocialSecｕｒityｎumbersｊuｓｔtogetｔheiｒhａndｓｏｎａpitiful50-cents-offcｏupｏn（優(yōu)惠券).Ｂｕtprivacｙdoeｓmatter–atｌeasｔsometimeｓ.Ｉt’sliｋeｈeａlth:Whｅnｙoｕhaveit,youｄon’tnoticeit.Onlywheｎit’sgonｅdoyouwisｈyoｕ’dｄonemoreｔopｒｏｔectｉｔ.６2.Ｗhatdoestheａuthormeanbysaｙing“the２１ｓｔcenｔuryequivａlｅntofbｅingcaｕghtnaｋed”(Lｉｎeｓ3－４,Ｐarａ.2)?A）People’sｐersoｎalinformａt(yī)ｉoｎiｓeasｉlｙａccｅｓｓeｄwitｈｏuttｈｅirknｏwｌedge.Ｂ)Inthｅ２１ｓtcenturyｐeopｌｅｔryeverymｅansｔolｏoｋｉｎｔooｔｈeｒs’secrets.C)Peoｐletendtoｂemorefrankwｉｔheaｃｈotherintheｉnformationagｅ.D)Criminalｓareeasｉlycａuｇｈtonthespotwitｈadｖａｎcedtechnoｌogｙ.63.Whatwoulｄpsycholｏｇisｔsadvisｅonｔhｅreｌatioｎshipsbeｔweｅnｆrieｎds?A)Friendsshouldｏpeｎｔheiｒheaｒｔｓtｏeachother．B）Frienｄｓsｈouldalwａyｓbeｆaｉthfultoeachother.C）Tｈerｅshｏuｌdｂeadistaｎｃeｅvenｂetweenfrieｎｄs．D)Tｈeｒeshoulｄbｅfeｗerｄisputｅsｂetｗeｅnfriｅnds．64.Whydoesｔhｅautｈoｒsay“welｉｖeｉnawｏrlｄｗhereyousiｍｐｌecanｎotｋｅe(cuò)pasecrｅt”(Line５,Ｐaｒa.3)？A)Moｄｅｒnsｏcietyhasｆinallｙevｏｌvedｉntoａnoｐｅnsocｉety.B)Pｅｏｐleleaｖｅtrａcesａｒｏunｄｗｈenusingmoｄernｔechnology．C)Tｈereaｒealwayspeｏplewhoarecｕriousaｂoutotｈerｓ’aｆｆaｉrs.D)Ｍａnｙｓearchｅnｇiｎesprofｉtbyreｖealingｐeople’sideｎｔｉｔies.65.WhatdｏmoｓtＡｍerｉcansｄowitｈregａｒdｔoｐrivacyｐroteｃｔioｎ?A)Theｙｃhangebｅhaviorsthatmiｇｈtdiｓcｌosetheｉridentｉｔy.B)Tｈeｙuｓevaｒｉouｓloyaltycaｒdsfｏrbusｉnｅｓstｒansactiｏns.Ｃ)Theyrｅlymoreandmｏrｅonelecｔronicdｅｖicｅｓ．D)Theytalkａlotｂutharｄｌydoanytｈingａｂoutiｔ．６６．Accordingtotｈepasｓagｅ，privａｃyislikehealtｈinthaｔ_____＿_(dá)_.Ａ)ｐeｏplewillmaｋeeveryｅffortｔoｋeepiｔB）iｔsimpoｒｔａnｃｅｉｓrarelyuｎｄeｒｓtoｏdC)itissoｍethiｎｇｔhaｔcaneasilyｂｅlostD）peopｌｅｄoｎ’tcheriｓhitｕntiltheyloseit2.PasｓageＯneQuｅstｉons57to6１arebａsｅdonthefolｌｏwｉｎgpassagｅ．Ifyｏｕarｅａｍaleanｄyouａrｅｒeadｉngthis,cｏnｇraｔuｌａt(yī)ionｓ:ｙouareasurviｖor.Acｃoｒdingｔoｓｔatｉstiｃｓ.yｏｕaｒemorethａｎtｗｉｃeaｓlikelytodieｏfsｋｉncaｎceｒthanawoｍan,andniｎetｉmesmｏreｌikelｙtodieofＡIDS.Assuｍiｎｇｙoumakeittｏthｅe(cuò)ndofｙourｎatｕrａｌteｒm,aｂｏut７8ｙｅarｓｆｏrmeｎｉnAｕsｔralia,ｙouwilｌｄiｅｏnavｅｒａgefiｖeyearｓbeｆoreａｗoｍaｎ.Thｅrｅaremanｙｒeａｓonsfortｈｉs-typicaｌly,mｅｎｔａkeｍorｅｒiｓｋsthａｎwｏmaｎandａｒemorelｉkｅlyｔoｄriｎkandｓmokebｕtｐerｈapsｍoreimｐｏrｔantｌy，menｄoｎ’tgoｔoｔhｅｄoctor．“Meｎaren’tｓeeｉngdoctorsasｏｆtenａsthｅyshｏulｄ,”saｙsDr.Gullｏtta,“Thisｉｓparｔicularlysofoｒtheoｖer-40s,wheｎdｉseａｓestｅｎdtｏsｔrike.”Gullｏttasａysahｅalthymaｎshｏｕldvｉsitthｅｄｏｃｔoreveryyearｏrｔwｏ.Fｏｒtｈoseover45,itｓhoulｄbｅａt(yī)ｌｅastonceayeaｒ.TｗomｏｎthsaｇoＧullottａsawa５0-yｅaｒ-oldmaｗhohaddelａｙｅdｄｏingａnyｔhｉnｇabouthisｓｍoker’scouｇhｆorayeａｒ.“ＷhｅnIfinallysaｗhｉmithadalrｅadｙｓpreaｄanｄhehassｉncediedｆromlungcaｎcer”ｈesａys,“Earlierdeｔectionandtreａｔmeｎtmaｙnothａｖeｃuredｈim，butｉtwoulｄhａveproｌongeｄtｈisｌife”Accordｉnｇtoareｃentsurvｅｙ,95％ｏfｗｏmｅnagedbeｔｗeｅn15andearly40sseeａdｏctｏronｃeayeａｒ,coｍparedｔo７0%ofmeniｎthｅsameagegｒｏup.“Alotofmeｎthinｋtｈeyareinvincｉｂle(不可戰(zhàn)勝的)”Gullｏｔｔasays“Theｙonlycomeiｎwhenafrｉenddropsdeａdonthｅgｏlｆcouｒsｅanｄtｈeｙthinｋ”Geez,ifitcouldｈaｐｐｅｎｔohim.Theｎthereｉstheostricｈａpproａch,”somｅmenａｒescaredｏfwｈaｔｍightｂethereａndwouldrａt(yī)hｅrnotｋnow,”sayｓDr．RｏssCａrｔmilｌ.“Mosｔmeｎgettheｉrcaｒsservicedmorｅreguｌａrlｙthanｔheｙseｒvicetheｉｒbｏdｉes,”Cartmillsays.Hebelieveｓｍostdisｅａsesthaｔｃoｍmonｌｙaｆｆectmｅｎcｏuldbeaｄｄreｓsｅdbyprevｅntivecheck-ups.Ｒeguｌarchｅck－uｐsfoｒmｅｎｗouldinevｉtａblyplaｃｅstrａｉnonthepｕbｌicｐurse,Cartｍilｌsａyｓ.”Bｕtpreｖentiｏｎｉsｃｈeapｅｒｉnthelongrunｔhaｎｈaｖiｎgtｏtｒeatｔhediseasｅs.Besides,thｅultimatecostiｓfａrgreaｔer：itｉsｃalｌedprematurｅdeａt(yī)h.”57．Whyｄoesｔheauthorcｏnｇraｔulａt(yī)ehiｓmalerｅadｅｒsatｔｈeｂｅginninｇofthｅｐassａgｅ?A.Tｈeyａrｅmｏrelikelytoｓurviｖesｅｒiｏusｄiseasｅstoｄaｙ.B.Tｈeiｒavｅraｇelifeｓｐanｈasｂeｅｎcoｎsiderablyeｘteｎded.C．Ｔheｙhaveｌiｖedlｏngenouｇhtoｒeadthｉｓａrｔicｌe．D．Theｙaresuretｏeｎｊｏｙaloｎgｅrandｈａppierliｖｅ.5８.Whａｔdoestｈeauthorstａt(yī)eistｈemostimｐortａntreasｏnmeｎdiefiveyeaｒｓｅａrlieronaverａgethａｎwoｍen?A．mendrinkａnｄsmokeｍｕcｈｍorethanwoｍenＢ．ｍendon’ｔsｅｅkmｅｄicａｌcareａsoｆteｎaｓｗomenC.menaren’tａscａuｔiｏnsａswomeｎiｎｆaceoｆdａｎｇｅrD.mｅnareｍorelikelytosuｆfｅrfroｍfataldiseases５9．Whichｏｆthefｏlｌowｉnｇbeｓtcomｐletｅstｈesentence“Ｇeeｚ，ｉfitcoulｄｈaｐpentｏhim…’(liｎe2,paｒa,8）?A．ｉtｃoｕldhａppｅntｏme,tooB.IｓｈouｌｄaｖｏiｄpｌayinggolfC．IsｈｏｕldconsidｅｒｍｙselflｕckyD．ｉtｗouldbeabｉｇmisfｏrtｕne60whatｄoｅsDr.RｏssCartmiｌlｍeanby“tｈeostｒiｃhaｐｐroａｃｈ”(lineｑｐara.9)A.aｃasualattitｕdetowardｓone’shｅaｌｔhconｄitｉｏｎsB.ａｎewtｈeｒaｐyfoｒｃerｔainpｓｙchologicalprｏbleｍsＣ.refｕsaltogetｍｅdicaｌtreatmｅntｆｏrfearofthepａinｉnvolveｄD.ｕｎwilｌingｎeｓsｔofｉndoutaｂoutonｅ’sｄiｓeａsebecａusｅoffear61.WhatｄoeｓCａrtｍｉｌlｓayaboutｒｅguｌarcheck-upsｆormen?A.TｈeymayincreａsｅpubｌｉｃexpenｓｅsB．TheyｗillsavemonｅyinthｅlｏngｒunC.TｈeymaycａｕsepsｙchｏlogicalｓtｒaｉｎsoｎｍenＤ.TheyｗilｌenableｍentolivｅasｌoｎｇaswomenPａssageTwoQuestiｏｎｓ62to66aｒebａｓeｄｏnthefoｌlowingpａssａge．Ｈｉｇh-qualｉtycuｓtomerserｖiceｉspｒeached（宣揚(yáng))bｙｍany,butactuａlｌykeepiｎgcｕsｔｏｍerｓｈaｐpyiｓｅasieｒsaidｔhandoneShoppeｒsseｌdomｃｏmpｌaintｏtheｍaｎａｇeｒorｏwnerofａretａilstｏｒe,butｉｎsｔeadwilｌaleｒttheirfrieｎdｓ,reｌaｔiveｓ,co－worｋｅrs,stｒaｎgers-ａndaｎyonewｈｏｗilｌlisｔen.Stｏreｍａnａgeｒsareｏftenthelａstｔohearcｏmplaints，andoftｅnfinｄoutonlywhｅnｔheirregularcｕstoｍersdecｉdeｔfｒequｅnttheircomｐetitors,accordinｇｔｏastudｙｊoinｔｌｙcondｕcteｄbyVerdeｇroupａndWhaｒtonschoｏl“Ｓtorｙtelliｎｇhurtsretailｅｒｓａndeｎteｒｔａｉnsconsumers,”saｉｄＰaulaＣourtney,PresｉｄentoｆtheVｅrdeｇrｏup.”thestｏrelosestｈecusｔomｅr,ｂuttｈesｈopｐerｍusｔalsofindａreplａcemｅnt.”O(jiān)naｖeｒaｇe,everyｕnhａpｐycuｓｔomerwｉｌlｃｏmplaintoatleastｆｏｕｒoｔher,andwillnolongeｒviｓiｔｔhespecifｉcｓtｏreforｅveｒydｉｓsatisfiｅdcｕｓtｏｍer,ａｓｔorｅｗillloｓeuｐtothreeｍｏreduｅtｏnegaｔｉｖeｒeviews.Ｔheresｕltinｇ“snowballefｆｅct”cａｎｂedisastrouｓtoretailers.Acｃordingtothｅrｅｓｅarch，shopperswhopurｃhasedclｏthingｅncoｕnｔeredｔｈｅｍｏstprｏbleｍs．ｒａnkedsecondaｎdtｈｉrdweｒｅgｒocerｙandelecｔronicｓcｕstｏmers.Themostcomｍoncomplaintsｉｎcluｄeｆilledｐarkｉnglｏtｓ,ｃｌutｔered(塞滿了的）ｓhelves,oｖｅrloadeｄraｃks，ouｔ-of－ｓｔockｉtｅms,loｎgcheｃｋ－outｌinｅｓ,andrudesalesｐeople.Ｄuｒｉｎgｐeaｋｓｈｏpｐinghoｕrs，soｍeｒetａｉｌerｓｓolｖedｔｈeparｋｉngｐroblemsbyｇｅｔｔｉngmoonlightiｎg(業(yè)余兼職的)locａlpoｌicｅtｏｗorkａｓparkingattｅｎdaｎts．Ｓｏmehireｄflagｗａveｒstodirecｔcustoｍerstｏemptypaｒkingｓpaces.Thiｓguｉdａnceeliｍｉnateｄｔheneedfｏrｃustomerｓtocｉrcleｔｈｅpａrkｉnglotｅnｄlessｌy，andaｖｏidｅdconfronｔaｔionbetwｅe(cuò)ｎｔｈoｓeｅｙeingthesameparkingｓpａce.Rｅtailerscanreliｅvetheheadaｃhesbyｒedesigniｎgstｏreｌayouｔs，pre-stｏckiｎgsalesitｅｍs,hiringspｅe(cuò)ｄyandｅxｐeriｅncedcasｈieｒs,andhａvingｓalｅsrepresenｔatiｖeｓonhandtｏansweｒquｅstions．Mostiｍpｏrtａnｔlｙ,salespeoｐleｓhouldbedipｌｏmａｔiｃaｎdpoｌｉtewｉｔｈａngrycｕstomers．“Ｒetailｅrswｈｏ’rerｅsponｓｉveandfrｉendｌｙaremoreｌikelytosｍoｏtｈoｖerissuesthantｈosewhｏaren’tｓｏfrieｎdlｙ．”ｓａiｄProfessorＳteｐheｎHoch.“Maybｅsomethingａsｓimpleaｓaｇreeteｒattｈｅstorｅe(cuò)ｎtranceｗouldhｅlp.”Customersｃaｎａｌｓoiｍpｒoveｆutureshopｐingeｘpeｒienｃesbｙfｉlｉngcomplaｉｎｔsｔotheretailｅｒ,inｓtｅadofｃｏｍｐｌaininｇｔotｈeｒestｏftheworlｄ.Ｒeｔailersarehaｒd－ｐresｓedtoiｍpｒoｖeｗhｅnthｅyhavｅｎｏideawhａt(yī)iｓwrｏｎｇ.注意：此部分試題請(qǐng)?jiān)诖痤}卡2上作答6２.Whyareｓtoremanagersofｔeｎtｈelasttｏheａrcoｍｐlaiｎts？AＭｏｓｔcｕstomerswｏｎ’tboｔhｅrｔocomplaｉｎevenｉftｈeｙhavehaｄunhappyexperｉeｎｃes.BCｕｓｔoｍerswｏulｄｒaｔherrｅｌａｔetｈeiruｎhａppyｅｘｐeriｅｎcestopeoplearoundｔheｍ.CＦｅwcｕstomｅrsbｅlｉeｖetheserｖｉｃewiｌlbeimprovｅd.DCustｏmershaｖenoeａsyaｃcｅssｔostoremａnａgeｒs.63.WhatdoｅsPauｌaＣourtnｅyimplybyｓayinｇ“…theshopｐerｍuｓｔａｌsofindａｒepｌａcemenｔ”(Linｅ2,Parａ.４)?AＮeｗcｕstomerｓarebｏundｔorｅplaｃeoldonｅs.BIｔiｓnotlikelｙtheshoｐpercａnfiｎdtheｓａmepｒoductsiｎotｈeｒstｏreｓ．CMoｓｔsｔorespｒｏｖidｅｔｈｅｓａmｅDＮotｃｏｍｐｌaｉningｔoｔhｅｍａnａgｅrcaｕｓｅsthｅshoppｅrｓometrouｂletｏo.64.Ｓｈopoｗnｅrｓｏfｔeｎhiremｏoｎlｉｇｈtｉngpolｉｃeaｓｐarkingａt(yī)ｔendantsｓｏthatｓｈopｐｅrs__＿＿_(dá)ＡcａnｓｔayｌoｎｇerｂｒowsｉngｉnｔheｓtｏreＢwon’thavetroubｌｅpaｒkingtheircarsCｗon’thaｖeanyworriesaboutｓeｃurｉtyDcaｎfindthｅirｃａrｓｅａsiｌｙaｆteｒsｈopping65.Whatconｔributeｓmosttosmｏotｈingｏｖerｉsｓuｅswiｔhｃustoｍｅrs?AManｎersｏｆthｅsaｌesｐeoｐleBHｉringoｆｅffiｃiｅnｔemplｏｙeｅsＣＨuｇｅsｕppｌyofｇoodｓfoｒsaleDDｅsｉgnofｔheｓtoｒｅlayoｕt.6６.Ｔoachｉeveｂettershoppiｎgexpｅrienceｓ,ｃustomersａｒeadvｉsｅdto_＿_(dá)____＿_(dá).ＡｅxｅrtｐressｕreonｓtoｒeｓtoimpｒｏvｅｔheiｒservｉｃeBｓｅttlｅtｈeirdisｐuteswitｈstorｅsinadiplomａt(yī)icwａｙCvoiｃetheiｒdisｓatiｓｆactionｔostoｒemanagｅｒｓdｉrecｔlyDsｈopaｒoｕndandmａｋeｃompariｓｏnsbetweenstores３.ＴheＪaｎｕaryfashionsｈow,caｌｌedFutｕｒeFasｈiｏｎ,ｅxemplｉfｉedｈowｆａｒgreendesｉｇnhａscome.ＯrgａniｚedｂytheＮeｗYork－basｅｄnonｐｒoｆｉtEarthＰl(wèi)edgｅ,tｈeshowinｓpireｄmanｙｔopdeｓignｅrｓtoworｋwiｔhｓustainａbleｆabrｉcsforｔhefｉｒｓttimｅ.Ｓeveraｌhavesincemadeｐledgestoinclｕdｅorgaｎiｃfaｂriｃsintheirlｉｎｅｓ.Thedｅsｉgnerｓwhｏunderｔakegｒeenｆashionｓtilｌfaｃeｍaｎyｃhalleｎges.ScｏtｔHahn，coｆｏunderwitｈGregoryofRｏganａndLoomstate，wｈiｃhｕsesall－ｏrganicｃｏtton,sａyｓｈigh-qｕalｉtysustａiｎａblemａt(yī)eriａｌｓｃansｔillbetoｕghtofｉｎe.“Mｏstdesignerｓwithｅxisｔingｌabｅlsarefindingtheｒearen’tcompaｒａblｅfabriｃsthatcanjustrｅplacewhａt(yī)you’reｄｏｉnｇaｎdshaｔyｏuｒcustｏmersareusｅｄto,”hesaｙｓ.Ｆorｅxample,oｒgaｎiccｏttｏｎａndnon－ｏrganiccottｏnareviｒｔuallyinｄiｓｔinguishableｏｎcewovenintｏaｄｒｅss.Buｔsｏmepｏpulａrsynthｅtiｃs,ｌｉｋeｓtｒetchnylon,ｓtilｌhavefeweco-frienｄlｙeｑuiｖalents.Ｔhｏsewhodoｍaketheswｉtｃharefindiｎgtheyhａvemoresuｐport.LastyeａｒｔheinfluentialtradeｓhoｗDeｓigｎｅｒｓ＆Aｇｅntsstoppｅdcharｇingitｓpａrticipaｔiｏnfeｅforyouｎggrｅe(cuò)ｎeｎtreｐreneuｒｓ(公司家)whoattendｉtstwｏsｐｒinｇtimeshoｗsｉnLosAngelesanｄNewYoｒkａｎdｇaveｓpｅｃialrecogniｔioｎtoｄesｉgnerswｈｏsecｏlleｃtionsareatleast25%suｓtainabｌｅ．Itnowｃoｕntsmｏrｅthan50gｒeｅｎdesigners，upfromfｅwerｔhaｎadoｚenｔwoyｅaｒsago.ThisweｅｋWal-Ｍａrｔissｅttoaｎnouncｅａmajorinitｉaｔｉveaｉｍｅｄａt(yī)helpingｃotｔoｎfａrmersgｏorganｉc:itwilｌbuyｔraｎsitｉonａl(過(guò)渡型的）cottoｎａt(yī)higherpｒｉcｅs,ｔhushelpingtoｅｘpanｄtｈｅsuｐｐｌyofakｅysustainaｂlematerial.“Ｍainstreａmisaｂoutｔoｏccｕr,”sayｓＨahｎ．Ｓoｍeanaｌｙsts(分析師)arｅｌesssure．Amｏngcoｎsｕmeｒs,onlｙ18%areｅvenawarethaｔecofaｓhioｎexistｓ,upfroｍ6%fouryeaｒｓago.NatalieＨｏrmillａ，afashionｗriter,ｉsanｅｘamｐleoｆｔheｕncoｎｖｅrteｄcｏｎsumer，wheｎａsｋｅｄifｓhｅowneｄａｎｙsustainａｂleclｏthes,shｅreplｉｅｄ:“NoｔｔhatＩ’maｗareof．”Liｋemｏstconｓumers,sｈefindｓlitｔletimｅtｏｓhｏp,andｗhenshedoes,she’sonthehuｎtfｏｒ“cutｅstufftｈaｔisn’ｔtｏoｅxpensｉve.”Bｙherowｎadmissioｎ,gｒｅｅｎjustiｓｎ’tyｅtonｈermiｎd．But–ｔhａnkstｏtｈｅcｏmbinｅdeffｏrtsofdeｓiｇnerｓ，rｅtaileｒsａndsupｐlｉｅrs–oｎｅdayitwiｌlbｅ．5７．WhatｉssaiｄaboutFｕｔuｒeFashion?A)Ｉｔinspｉredｍanyleaｄingｄｅsigｎｅrｓｔoｓtartｇoinｇｇrｅe(cuò)ｎ.B）Itshoｗedthaｔdesiｇnｅrｓuｓｉnｇｏrgaｎicfabricswoulｄgofar．C）Iｔsｅrvｅdaｓaneｘａmpｌeofhowfaｓｈionshowｓsｈoｕｌｄbeｏrgａｎized.Ｄ)Ｉtconｖiｎｃedｔhepuｂliｃthaｔfashioｎablｅcｌoｔhesｓhoｕldｂemａｄedｕrabｌｅ.５8.ＡccｏrdinｇtｏScottＨahn,oｎｅbigｃhａｌlenｇetodesｉｇｎeｒｓwｈowillgｏｏrgａnｉcisｔｈat.A)ｍuｃhmｏretimeiｓneedeｄtofinishａdresｓusingsustainaｂlematｅrialｓ.B)thｅyｈavetocrｅateｎeｗbrandsfoｒclothesmadeｏｆｏrgaｎicｍaｔerials．C)ｃusｔoｍerｓｈaｖedｉｆficｕltytellingｏrgａniｃｆroｍnｏn－organiｃmateｒials.D)ｑualityorｇanicrepｌacementsｆoｒsynthｅtｉcsａreｎｏtreａdｉｌyaｖａilabｌe.５9.WeｌｅarnfromPａragrapｈ3thatdｅsiｇnｅｒsｗhoｕndｅrtakegｒeenfasｈiｏn.A）canatｔendvaｒｉoｕstradeshowｓｆｒee.Ｂ)ａrｅreadilｙrecognizeｄｂythefasｈionworldC)canｂuyｏｒganiｃcoｔtｏnatfａvorabｌｅpriｃｅs．Ｄ)aregａiningｍｏreａndmｏresuppo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