怎樣用英語(yǔ)接打商務(wù)電話

本文格式為Word版，下載可任意編輯——怎樣用英語(yǔ)接打商務(wù)電話用英語(yǔ)接打商務(wù)電話一Dialogue

A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall

B:Idliketospeaktosomeoneaboutreservations.

A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor

B:WellbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.

A:Oh,Imsorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,hesnothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou

B:Whendoyouexpecthimbackin

A:Hellbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright

B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.

A:Couldyoupleasespellyourlastnameforme

B:Sure.ItsD-A-R-C-Y.

A:Okay.MrDarcy,andyourphonenumberis660-843-3233

B:Thats3235.

A:Sorry!3235.Great.IllhaveTonycallyoufirstthingtomorrowmorning.

用英語(yǔ)接打商務(wù)電話二狀況(一)打電話的人找的是你自己

A：IsDaisythere(Daisy在嗎)

B：Thisisshe.我就是。(注:男的用Thisishe.)

A：Yourespeaking/talkingtoher.你正在跟她說(shuō)話。(注:男的用Yourespeaking/talkingtohim.)

狀況(二)打電話的人要找的人不在

A：MayIspeaktoMr.Gates(請(qǐng)問(wèn)Gates先生在嗎)

B：Hesnothererightnow.他現(xiàn)在不在這里。/Hesout.他出去了。/Hesinameetingrightnow.他現(xiàn)在正在開會(huì)。/Youvejustmissedhim.你剛好錯(cuò)過(guò)他了。/Hesjuststeppedout.他剛好出去了。

狀況(三)打電話的人要找的人不在,問(wèn)對(duì)方是否要留言

A：CanItalktoMark(我可以跟Mark講話嗎)

B：Hesoutonhislunchbreakrightnow.Wouldyouliketoleaveamessage他出去吃午飯了,你要留言嗎/Hesnotavailablerightnow.CanItakeamessage他不在,我可以幫你傳話嗎

狀況(四)打電話的人問(wèn)他要找的人何時(shí)回來(lái)

A：Doyouknowwhenhewillbeback你知道他什么時(shí)候會(huì)回來(lái)嗎

B：Imsorry.Idontknow.道歉,我不知道。/Ihavenoidea.我不知道。/Heshouldbebackin20minutes.他應(yīng)當(dāng)二十分鐘內(nèi)會(huì)回來(lái)。

狀況(五)打電話的人問(wèn)他要找的人在哪里

A：Doyouhaveanyideawhereheis你知道他在哪里嗎

B：Sorry.Idontknow.道歉,我不知道。/Hesatworkrightnow.Doyouwanthisphonenumber他現(xiàn)在在上班。你要不要他的電話號(hào)碼

狀況(六)打電話的人要找的人不在,愿意接受對(duì)方的留言

A：CanIleaveamessage我可以留個(gè)話

B：Yes.Goahead,please.可以,請(qǐng)繼續(xù)。/Ofcourse.HoldonforjustasecondsoIcangrabapenandpaper.當(dāng)然,稍等一下讓我拿個(gè)紙筆。/Sure,ifyoucanexcusemeforjustasecond.Letmefindapieceofpapertowriteitdown.當(dāng)然,假使你可以等我一下下,讓我找張紙寫下來(lái)。

狀況(七)接受對(duì)方留言時(shí)聽不明白,希望對(duì)方重復(fù)

A：Whenhecomesback,canyouhavehimcallmeat(206)5551212他回來(lái)后,能不能讓他打(206)5551212這個(gè)號(hào)碼給我

B：Canyourepeatagain,please能不能請(qǐng)你再重復(fù)一次/(Say)Again,please再說(shuō)一次好嗎/Pardon道歉。(請(qǐng)?jiān)僬f(shuō)一次)/Comeagain,please再說(shuō)一次好嗎/Imsorry道歉。(請(qǐng)?jiān)僬f(shuō)一次)

狀況(八)對(duì)方希望留話,怕聽錯(cuò)了,不想接受對(duì)方的留言

A：MayIleaveamessage我能否留個(gè)話

B：YouknowwhatMyEnglishisnotthatgreat,andIdontwanttomissanything.WouldyoumindcallingbacklaterImsorry.你知道嗎我的英文不是十分好,我不想聽錯(cuò)話。你介意稍后再打來(lái)嗎我很道歉。/Ifyoudontmind,couldyoupleasecallbackandleaveamessageontheansweringmachineMyEnglishisnotverygood.假使你不介意的話,能否請(qǐng)你再打一次,然后在錄音機(jī)上留言我的英文不是很好。

狀況(九)打電話的人要找的人是別人,請(qǐng)對(duì)方稍等

A：IsBrandonthereBrandon在嗎

B：Yes,heis.Onemoment,please.他在。請(qǐng)稍等。/Hold,please.請(qǐng)稍等。/Letmeseeifheshere.Hangon.O.K.我看看他在不在。等一下,好嗎

用英語(yǔ)接打商務(wù)電話三電話銷售用語(yǔ)

Languagefortalkingonthephone電話交談?dòng)玫恼Z(yǔ)言

Thisweeksprogrammefocusesonhowtotalktoabusinessclientonthephone。

常用對(duì)話：

HelloTipTopTrading.ThisisAnnaspeaking.

HelloAnnaspeaking.

HelloMrsSmith,howcanIhelpyou

HelloMrsSmith,howareyou

Imreallysorry,hesnotavailableatthemoment.CanItakeamessage

ImafraidhesbusyshallIaskhimtocallyouback

Thankyouforcalling,goodbye.

Languageforplacinganorder下訂單使用語(yǔ)言

Thisweeksprogrammefocusesonplacinganorder.

Idliketoplaceanorderfor...

我想下個(gè)訂單

Weregoingtoneed...

我們需要

Couldyousend...

能不能發(fā)送

Couldwealsohave...

我們還向要

Whencanweexpecttoreceivethem

預(yù)計(jì)我們什么時(shí)間能收到

Languageforpolitelyrefusing婉言拒絕他人請(qǐng)求的語(yǔ)言

Thisprogrammefocusesonpolitelyrefusingarequesttodosomething.

Thankyouforyouroffer.ButImreallysorry,Iwon