速賣通日常溝通模板速賣通回復(fù)模板

本文格式為Word版，下載可任意編輯——速賣通日常溝通模板速賣通回復(fù)模板1、問業(yè)務(wù)范圍：

Whatisyourbusinessscopeplease?youaremanufacturerortrader?youwillbuythemachinebyyourselforforyourclient?缺貨：

Dearcustomer,Thankyouforchoosingourproducts.Ineedthreedaystopreparethegoods.Ontheprogressoftheorder,Iwillkeepyouinformed.pleasewaitpatiently!Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.Bella2、催付款：

Dearcustomer,Thankyouforyourorder.Wecheckedthatyourorderisunpaid.Doyouhaveanyrequirementsonthegoods?Anyquestionsplasefreetocontactus.wewillhelpyouwithin24hours.Wewillprepareforyourorderatonceafteryoupay.Thankyouinadvance.Haveaniceday.BestwishesBellaAsafriendlyreminder,theinstantpaymentisveryimportant.Theearlieryoupay,thesooneryouwillgettheitem.Dear,WearewritingtocheckwhetheryouhavereceivedourlastquotationonourPCGirlCaseforiphone5S(SKU:72156)dated20Dec2022.Youmayrestassuredthequalityforthegoodsyouselectedisquitegood.Youcanrestassuredthatyourpricewillbeprofitable.Shouldyouhaveanyconcern,pleasefeelfreetocommunicatewithusonline.Awaitingyourimmediateresponse.Weareexpectingyourcommentnomatterwhatitis.3、付款后：

Dear***,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella4、貨物發(fā)出后：

Dearcustomer,Thankyouforchoosingourproducts.Youritemwillbearrangedwithin2-3daystogetcourierno.Anditwouldtakeanothertwodaystobeonlinefortracking.Wewouldchecktheproductqualityandtryourbesttomakesuretoreceiveitinasatisfactorycondition.Thanksforyourpurchaseagainandwewillupdatecourierno.toyousoon.bella5、貨物發(fā)出填出物流單號(hào)后：

Dear,Thanksforyourorder.Theproducthasbeenarrangedwithcare.Youmaytraceitonthefollowingwebsiteaftertwodays:http://.17/zh-cnKindlybenoticedthatinternationalshippingwouldtakelongertime(7-21businessdaysforChinapost,3-7forEMS).Wesincerelyhopeitcanarrivefast.Andyoucanbesatisfiedwithourproductsandservices.Aswell,wewouldappreciateverymuchifyoumayleaveusfive_starappraisalandcontactusfristforanyquestion,whichisveryimportantforus.Wetreasureyourbusinessverymuchandforwardtoservingyouagaininthenearfuture.Thankyouforshoppingwithus.Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.BestRegards,(Yourname)6、跟催買家作出評(píng)價(jià)：

Dearcustomer,Wearegladyouhavereceivedthegoods.BeingaselleronAliexpress,feedbackfromcustomersareofvitalimportancetous.5-starappraisalandpositivefeedbackwillhelpusimproveourproductsandservices.Ifyouhaveanyotherconcernorarenotsosatisfiedinanyregard,pleasehavenohesitationusfirstly.Wewilltryourbesttosolveyourproblem.Manythanksforyourtimeonthis.BellaImgladyouhavereceivedthegoodssmoothly,hopeyoucansatisfied.Wewillbegratefulifyoucanprovideuswithapositivefeedback!Ifyoucanhelpustakeafewproductphotosontheevaluation,itwouldbegreat.7、收到買家正面評(píng)價(jià)后：

Dearcustomer,Thanksforyourpositiveappraisal.Wewillstriveforprovidingbetterservicesandproductsforyouinthefuture.Welcomeyournextcoming.bella模板四：收到評(píng)價(jià)后A：假設(shè)收到好評(píng)，確定要對(duì)買家舉行答謝，有助于買家再次轉(zhuǎn)化：

DearValuedCustomer,Thankyouforyourrecentpositivefeedback!Yoursatisfactionishugelyimportanttous,andkeepsusmotivatedtotryharderforourcustomers!Youcancheckoutmoregreatproductsfromourstore:.Wehopewe’llseeyouagainonourstoresoon.Yourssincerely,SellerNameB：假設(shè)收到中差評(píng)，那么確定要讓買家說出不合意的地方實(shí)時(shí)彌補(bǔ)，并且可以引導(dǎo)買家修改評(píng)價(jià)：

DearValuedCustomer,Wearesorrytoseethatyouleftnegativeorneutralfeedbackrelatingtoyourrecentpurchaseexperiencefromourstore.Pleasecontactusatanytimesowecanfindoutwhyyouwereunhappyandresolveyourproblems.Wehopethenyoucanreviseyourfeedbackintoapos