洲際員工個人發(fā)展計劃指南

PersonalDevelopmentPlanning

個人發(fā)展計劃

Youwillhavetheopportunitytodevelopforyourcurrentandfutureroles.你將得到針對當前和未來職責發(fā)展機會RoomtoGrow

－成長空間Feb.洲際員工個人發(fā)展計劃指南1/35Agenda

日程Reviewfeedbackfromourpeople回顧來自員工反饋提議PDPProcessPDP流程Manager’sResponsibilities上司責任Employee’sResponsibilities員工責任DevelopmentPlanningGuidelinesandExamples發(fā)展計劃指導及實例Whatthenext?下一步?洲際員工個人發(fā)展計劃指南2/35Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?

員工在準備其PDP時面臨最大挑戰(zhàn)MyknowledgeandabilitytocompletethePDPform完成PDP表格所需知識和能力Findrightdevelopmentactivitiesformyimprovement尋找針對改進恰當發(fā)展行動MyManager’sgenuineinterestinpeople’sdevelopment上司對員工發(fā)展切實關注Lackofopportunitytogrowinmyproperty酒店內發(fā)展機會欠缺洲際員工個人發(fā)展計劃指南3/35Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?

上司在幫助員工準備PDP時面臨最大挑戰(zhàn)Costoftime,money,andresourcesinpeople’sdevelopment時間、金錢和員工發(fā)展所需各類資源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司幫助員工PDP所需知識和能力Managerlackofcommitment上司對PDP缺乏認可和投入洲際員工個人發(fā)展計劃指南4/35Whyourpeopledon’tfeelwearefocusingontheirdevelopment?

員工為何感受不到我們對其發(fā)展重視?NoPDPMeeting沒有PDP會談Lackoffollowupforindividual’sPDP對員工PDP缺乏落實Turnoverofmiddlemanagersbreakstheprocess因中層經(jīng)理流動而造成進程終止PDPnotlinkwithpeople’spromotioninthehotelPDP和員工升職之間缺乏關聯(lián)Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相對個人發(fā)展，員工認為升職和加薪更主要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway員工將PDP等同于“參加培訓”，其實很多時候培訓并非最有效路徑洲際員工個人發(fā)展計劃指南5/35Whatdoyouliketoseemostinthistraining?

在此次培訓中，我們希望看到..?Talkaboutmoreon-the-jobactivities更多討論在崗工作活動Waysorapproachestolearntoimprovetheirshortages/weakness.改進員工弱項學習方法和路徑HavemorerealcasesandexamplesonhowPDPlinktoperformance利用更多真實案例來闡述PDP與績效之間聯(lián)絡Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?怎樣方便有效地評定員工PDP進程Emphasisontrackingandfollowingup追蹤進展，重視落實洲際員工個人發(fā)展計劃指南6/35WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/企業(yè)還有哪些事項可幫助酒店提升PDP表現(xiàn)?Structuredpromotion/transferpolicycommittedbyowners標準化升職/調崗政策且獲業(yè)主認可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店間可分享相關發(fā)展計劃最正確做法溝通平臺Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在準備發(fā)展計劃時用作參考小冊子，如PDI出版“成功經(jīng)理手冊”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess相關精英管理流程更為全方面完整方案和溝通資訊MorefocusedandstructuredinHIPOdevelopment在高潛力員工發(fā)展方面更具針對性和系統(tǒng)性洲際員工個人發(fā)展計劃指南7/35Process

流程Steps/步驟Who/何人負責When/何時完成HRorganizeandconducttrainingtomanagersandemployeesHR組織開展針對經(jīng)理和員工培訓HR人力資源部February/2月EmployeeprepareownPDPbaseonperformancefeedback員工依據(jù)績效反饋結果，準備其PDPEmployee員工March/3月ManagerprepareforthePDPmeeting經(jīng)理準備進行PDP會談Manager經(jīng)理March/3月ConductPDPmeetingandagreeonplan主持PDP會談并達成一致Manager&Employee經(jīng)理和員工March/3月ImplementthePlan實施計劃Employeewithsupportbymanager員工實施，經(jīng)理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其發(fā)展需求，應有對應發(fā)展計劃Employeeownshis/herdevelopment.Managerprovidessupport.員工對其本身發(fā)展負責，經(jīng)理則需提供支持洲際員工個人發(fā)展計劃指南8/35Employee’sResponsibilities

員工責任Takeownershipandaccountabilityforyourdevelopment&growth對本身發(fā)展負擔責任和義務Thinkaboutyourcareeraspiration考慮本身職業(yè)理想Knowyourstrengthandgaps了解本身優(yōu)勢和差距Seekfeedbacksfrommanager,peers,andsubordinate主動獲取上司、同僚和下屬反饋PrepareyourPDP準備自己PDPDiscussyourPDPwithyourManager和上司討論自己PDPImplementyourPDP實施自己PDPAskforsupportandseekfeedbackcontinuously連續(xù)尋求支持并聽取反饋洲際員工個人發(fā)展計劃指南9/35Manager’sResponsibilities

上司責任Deliverourcommitment–roomtogrow恪守承諾–發(fā)展空間Knowpeople’scareeraspiration了解員工職業(yè)理想Knowpeople’sstrengthandgaps了解員工優(yōu)勢和差距Spendtimetodiscussemployee’sPDP花時間與員工討論其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP會談中提供關于發(fā)展方式及活動提議Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在員工實施發(fā)展計劃時向其提供必要支持Providecontinuousfeedback連續(xù)提供反饋洲際員工個人發(fā)展計劃指南10/35Planningforsuccess

為成功計劃洲際員工個人發(fā)展計劃指南11/35MyCareerAspirations

我職業(yè)理想WhatIwanttodointhefuture?我未來想從事什么職位?Timeframe?時間表？Mobility?是否愿意遷移？Realistic?切合實際？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective假如依然從事現(xiàn)職位，任何使自己愈加有效？洲際員工個人發(fā)展計劃指南12/35MyCareerAspirations–Example

我職業(yè)理想–實例Tostayincurrentroleinnext12months

在接下來12個月中依然任現(xiàn)職Openafullservicehotelin1stor2ndtiercitywithinnext2years之后兩年內，在1或2線城市籌開一家全功效酒店TobecomeanF&BheadinCPorIChotelsin3years3年內成為CP或IC酒店餐飲總監(jiān)TobecomeaGMinHIEXin12months12個月內成為假日快捷酒店總經(jīng)理Tostrengthenmyleadershipincurrentroleinnext12months

之后12個月里在現(xiàn)職任內提升本身領導力ToacquireexposureinRoomsinnext12months

在之后12個月里涉獵房務部洲際員工個人發(fā)展計劃指南13/35Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思績效評定結果和他人反饋，表達個人職業(yè)理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4個關鍵領域（優(yōu)勢、發(fā)展需求、現(xiàn)職、未來職位）TargetslinktoLeadership/FunctionalCompetencies目標專注于領導/專業(yè)能力Focusonyourbehavior,notonbusinessresults關注本身行為而非經(jīng)營結果Step1:MyTarget

第一步：我目標WhatIamgoingtofocusmydevelopmenton?發(fā)展應關注哪些方面洲際員工個人發(fā)展計劃指南14/35DefiningDevelopmentTarget

制訂發(fā)展目標Behaviour行為Skill技能Knowledge知識WinningWays制勝之道LeadershipCompetencies領導能力FunctionalCompetencies專業(yè)能力Technicalskills業(yè)務技能洲際員工個人發(fā)展計劃指南15/35ClusterDefinitionCompetenciesTeamFocused

“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲際領導能力洲際員工個人發(fā)展計劃指南16/35IHGLeadershipCompetencies

洲際領導能力

TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteam洲際員工個人發(fā)展計劃指南17/35MyTarget-Examples

我目標－實例Target目標Success成功Action行動Tracking追蹤進程Workonmyabilitytoempowermyteammembers致力于提升自己授權下屬能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏工作關系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Knowingrevenuegenerationprinciplesandmethods了解相關營收標準和方法Increasepersonaljobaccuracyandattentiontodetails加強對工作細節(jié)關注，提升準確度Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團體Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面知識。計劃并實施意在提升賓客滿意度項目洲際員工個人發(fā)展計劃指南18/35Step2:MySuccess

第二步：我成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知識、行為或經(jīng)歷發(fā)展會怎樣表達在個人“言行舉止”上？Focuson“you”,notbusinessmeasurement關注“你”本身改變，而非經(jīng)營業(yè)績提升Bespecific特定明確Whatwillbedifferent?期望改變方面洲際員工個人發(fā)展計劃指南19/35MySuccess-Examples

我成功–實例Target/目標Success/成功Workonmyabilitytoempowermyteammembers致力于提升自己授權下屬能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多時間來引領/輔導我員工，而非萬事親力親為。我員工會滿意其能作出貢獻BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏工作關系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解這些部門工作流程和主要困難，從而與其愈加好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人樂于征求我提議和想法Knowingrevenuegenerationprinciplesandmethods了解相關營收標準和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具備落實營收戰(zhàn)略從而確保抵達營收目標能力Increasepersonaljobaccuracyandattentiontodetails加強對工作細節(jié)關注，提升準確度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司降低檢驗我工作時間。他人信任我，給我更多學習新事物機會Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團體Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.他人希望加入我團體，工作效率提升，被人視我為成功領導Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面知識。計劃并實施意在提升賓客滿意度項目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理項目，提升用戶滿意度洲際員工個人發(fā)展計劃指南20/35Step3:MyAction

第三步：我行動WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？誰需要參加？何時學有成效？需要何支持或資源？About70%ofactionsarebasedonon-the-joblearning70％左右行動應專注于在工作中學習Theactionscanbepracticedonaregular/dailybasis行動能在日常工作中經(jīng)常實踐Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出將實施特定行動，從而確保到達各項目標洲際員工個人發(fā)展計劃指南21/35StrategiesForGrowingSkills技能提升策略Strategiespeople

typically

usefor

development慣用發(fā)展策略80%Training/培訓10%Books

&Research書籍和研究10%On

The

Job/工作活動Strategiespeople

SHOULDusefor

development該用發(fā)展策略10%Training/培訓20%Books&Research書籍和研究70%OnTheJob/工作活動洲際員工個人發(fā)展計劃指南22/35LearningandDevelopmentSolutions

學習和發(fā)展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/經(jīng)過各項資源，從教育中學習ExperienceLearningthroughDoing/經(jīng)過實踐操作，從經(jīng)歷中學習ExposureLearningthroughOthers/經(jīng)過他人經(jīng)歷，從涉獵中學習Activitiessuchas:活動實例Activitiessuchas:活動實例Activitiessuchas:活動實例Instructor-ledcourses講師現(xiàn)場培訓On-the-jobtasks&projects在崗工作任務和項目Feedback&Coaching反饋和輔導Web-basedLearning

Programs網(wǎng)絡學習課程JobChanges&Rotations工作變換和輪換Mentors&RoleModels導師和榜樣IndependentLearning/SelectedReadings獨立學習/選擇性閱讀SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams觀察關鍵個人、領導和團體，總結成功經(jīng)驗Industry/CareerConferences&Seminars行業(yè)/職業(yè)會議和論壇Practice&Reflection實踐并反思CertificationsProgram(s)各項認證課程GivingPresentations宣講洲際員工個人發(fā)展計劃指南23/35MyAction-Examples

我行動－實例Target/目標MyAction/我行動Workonmyabilitytoempowermyteammembers致力于提升自己授權下屬能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權知識和技能e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少實踐兩次學得技能，統(tǒng)計下有效作法和需改進方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每個月一次聽取員工反饋（使用檢驗清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評定終獲取上司反饋BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏工作關系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起開啟預定部和客房部交叉培訓計劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每個月一次和行政管家和預定部經(jīng)理共進非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團體共同討論與其它部門協(xié)作共贏計劃，并在四月底之前實施該計劃洲際員工個人發(fā)展計劃指南24/35MyAction-Examples

我行動–實例Target/目標MyAction/我行動Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會談中不打斷他人，妥善分配聽和說時間Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會談中主動問詢，傾聽他人觀點和提議Knowingrevenuegenerationprinciplesandmethods了解相關營收標準和方法ParticipateintheweeklyRevenueReview.參加每七天營收會議?AttendRevenueAcademyinAugust8月份參加營收培訓VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動參加最少一次酒店營收方面項目Getcoachedfrommymanager從上司處得到輔導?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每個月分析營收最大化機會，并準備行動方案以改進結果洲際員工個人發(fā)展計劃指南25/35MyAction-Examples

我行動－實例Target/目標MyAction/我行動Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團體EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次與我主管見面，我會要求他們描述其與下屬建立團體精神3個案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召開員工會議時，我要公開慶賀團體兩個做得非常棒事例，解釋次月大家需要關注方面，還要回顧上月進展情況Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction學習市場/競爭方面知識。計劃并實施意在提升賓客滿意度項目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前閱讀“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探尋到最正確事例Implement2projectsintheyear.年內實施兩個項目洲際員工個人發(fā)展計劃指南26/35?Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追蹤方式包含獲取反饋、回顧會談、檢驗行動完成和“我成功”是否達成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.從各個渠道獲取反饋Bespecificondatesandpeoplewhomwillbeinvolved明確完成日期和參加人選Step4:KeepingMyselfonTrack

第四步:追蹤本身進展Listhowtoensurethattargetsarebeingreached.列出確保達成目標方法和指標洲際員工個人發(fā)展計劃指南27/35KeepingMyselfonTrack-Examples

追蹤本身進展–實例Target目標MyAction我行動KeepMyselfonTrack追蹤本身進展Strengthenmyleadershipandbuildahighlymotivatedteam提升個人領導力，建立高成效團體Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning網(wǎng)站上完成授權知識和技能e-larning課程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每七天最少實踐兩次學得技能，統(tǒng)計下有效作法和需改進方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每個月一次聽取員工反饋（使用檢驗清單）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/終評定終獲取上司反饋Learningacquiredtimely按時學習Achieve80%practicetarget達成80%實踐目標Feedbackfromsubordinatesandmanager從上司和下屬處取得反饋ReflectinESresult在ES結果中得以表示BuildcollaborativebusinessrelationshipswithReservationandHousekeeping與預定部和客房部建立協(xié)作共贏工作關系StartacrosstrainingplaninReservationandHousekeepingfromApril15.從4月15日起開啟預定部和客房部交叉培訓計劃HaveinformalluncheswithEHandRSVNMgr.onceamonth每個月一次和行政管家和預定部經(jīng)理共進非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和團體共同討論與其它部門協(xié)作共贏計劃，并在四月底之前實施該計劃Completetrainingaccordingtoplan按計劃完成培訓Achievesetobjectivesintheplan達成計劃中設定目標洲際員工個人發(fā)展計劃指南28/35KeepingMyselfonTrack-Examples

追蹤本身進展–實例Target目標MyAction我行動KeepMyselfonTrack追蹤本身進展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一對一面談技巧，提升溝通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一對一會談中不打斷他人，妥善分配聽和說時間Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一對一會談中主動問詢，傾聽他人觀點和提議Reviewmylearningwithmymanagerquarterly每季度與上司回顧學習所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/終評定中上司和我共同對此給予反饋Knowingrevenuegenerationprinciplesandmethods了解相關營收標準和方法ParticipateintheweeklyRevenueReview.參加每七天營收會議?AttendRevenueAcademyinAugust8月份參加營收培訓VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主動參加最少一次酒店營收方面項目Getcoachedfrommymanager從上司處得到輔導?Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每個月分析營收最大化機會，并準備行動方案以改進結果PasstheRevenueAcademy完成營收培訓Achievegoalssetinrevenuegenerationprojects達成在營收項目中設定目標洲際員工個人發(fā)展計劃指南29/35KeepingMyselfonTrack-Examples

追蹤本身進展–實例Target目標MyAction我行動KeepMyselfonTrack追蹤本身進展Strengthenmyleadershipandbuildahighl