英語投訴信 講義 高考英語專題復習

投訴信建議型投訴第一段：表明身份、寫作目的第二段：投訴內(nèi)容+理由+改進建議第三段：希望對方接受建議、解決問題索賠型投訴第一段：表明身份、寫作目的第二段：投訴內(nèi)容+理由（迫切的不利后果第三段：希望對方重視并解決問題（對方提升改進+給自己相應(yīng)賠償）投訴信作文模板1.投訴信（抱怨信）(LetterofComplaint)（1）寫作方法①首段：注意客觀禮貌a.自我介紹;b.引出投訴內(nèi)容c.表明目的要求。②主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實，符合交際習慣。a.詳細說明情況，中肯提出問題;b.提出改進建議，表明希望如何解決；c.拓展題目內(nèi)容，尤其要強調(diào)問題不解決所帶來的后果。③尾段：提出解決方案，不用展開，注意公平公正、禮貌原則。a.表達強烈愿望，希望上述問題得到迅速恰當?shù)慕鉀Q；b.有時可就問題的解決限定時間;C.對有關(guān)人員的努力表示感謝；d.希望盡快得到滿意答復。第一部分：提出抱怨并表示遺憾套語：(1）很抱歉打擾您，但我必須鄭重提出投訴。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.（2）我很遺憾地告訴你投訴有關(guān)……的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout...（3）我真的很討厭抱怨，但最近有一件事情確實令人煩心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.第二部分：闡述問題發(fā)生的經(jīng)過第三部分：指出問題引起的后果（1）噪音影響我的睡眠，使得我在上班時間無法集中精力。結(jié)果這些天我已經(jīng)搞錯了好幾次ThenoisedisturbsmysleepsothatIcan'tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.（2）在這樣（嘈雜）環(huán)境下我無法進行研究，我需要一間安靜的房間。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom第四部分：提出批評及處理的意見或敦促對方采取措施（1）我認為是你認識到……的時候了。Ithinkit'shightimethatyourealized....（2）我們深知你們并不經(jīng)常出錯，但我們希望能確保這類差錯不再發(fā)生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.（3）我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.（4）坦率地所，我不再準備忍受這種狀況。Frankly,Iamnotpreparedtoputupwiththesituationanymore.（5）如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.結(jié)尾段:1.Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldtakentopreventsuchanincidenthappeningagain.我真誠地希望，你會嚴肅地調(diào)查這件事情，采取恰當?shù)拇胧┤プ柚惯@樣的事情再次發(fā)生。2.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwiththeproblemassoonaspossible.如果你能盡快采取措施解決問題，我會非常感激的。3.Takingallthingsaboveintoconsideration,Irequestthatyoueither.....0r.....考慮到上述情況，我要求你們或者…….或者.……..7.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等待一個合理的解釋并期待早日回復。第一段：自我介紹+寫信目的（表達投訴)1.自我介紹（表明身份)I'mLiJin,aseniorschoolstudent/oneofyourcustomers/amemberofyourwebsite.我是李津，一名高中生/你們的顧客之一/你們網(wǎng)站的一員。2.寫信目的I'mwritingtomakeacomplaintabout...我寫信是為了投訴…..②I'mwritingtoexpressmydissatisfactionwithsth.我寫信是為了表達對…的不滿。③Dissatisfiedwithyourpoorservice,Icouldn'tfeelmoreannoyedsoIcan'thelpbutmakeanimmediatecomplaint.我對你們惡劣的服務(wù)很不滿意，我生氣得只得立即投訴。第二段：投訴的原因（說明投訴的問題：一般過去時)/提出解決方案1.Muchtomydisappointment,原因1.讓我失望的是…...2.What'sworse,原因2更糟糕的是..3.提出解決方案①Therefore,I'dlikeyoutodosth.因此，我想要你們做某事。②Franklyspeaking,yourservicerequirestobeimprovedtoliveuptotheusers'expectations.坦率來說，為了不辜負用戶的期待，你們需要提升服務(wù)。第三段：希望①Idohopeyouwilltakemycomplaintseriouslyandsparenoefforttosettletheproblem.我希望你們會認真對待我的投訴，并且能盡力解決這個問題。②I'minthehopethatyoucantakemycomplaintseriouslyandgetitsolvedassoonaspossible.我希望你們能認真對待我的投訴并能將其盡快解決。假定你是李津，年終大促時在某網(wǎng)站購買了一部手機。使用一段時間之后,你發(fā)現(xiàn)它存在問題（如電池不耐用、屏幕有劃痕、經(jīng)常出問題等)。請你就此向網(wǎng)店客服寫信投訴。1.反映問題;2.提出解決方案（退款或調(diào)換）。注意:1.詞數(shù)100左右;2.可以適當增加細節(jié)，以使行文連貫DearSir/Madam,IamLiJin,oneofyourcustomers.I'mwritingtomakeacomplaintaboutyourgoods.Iboughtacellphonefromyouronlinestore.Tomydisappointment,afterusingitoneweek,Ifoundsomeproblems.Tobeginwith,thebatteryneedsrechargingafteritisusedforonlyseveralhours,whichisveryupsettingbecauseIhavetocarrythechargerallthetime.Inaddition,therearesomescratchesinthemiddleofthescreen,makingitdifficulttoread.What'sworse,itoftenbreaksdownwithoutanywarning.Therefore,Iwouldliketoyoutoeitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.Idohopeyouwilltakemycomplaintseriouslyandsparenoefforttosettletheproblem.Lookforwardtoyourreply.Yours,LiJin.假定你是李華，前天從某外國人開的商店買了一件襯衣，回家后發(fā)現(xiàn)襯衣有瑕疵，昨天去商店處理，但無貨可換，同時店員也拒絕退款。請給商店經(jīng)理發(fā)封郵件，內(nèi)容包括：1.購物與售后處理經(jīng)過；2.你的訴求。注意：詞數(shù)100左右。參考詞匯：退款DearSirorMadam,IamLiHua.Iamwritingtocomplain/makeacomplaintabouttheshirtthatIboughtfromyourstore.Thedaybeforeyesterday,Iboughtagreenlongshirtfromyourstore.Theshirtismediumsizedandmadefromcotton.Itcostme150yuan.WhenIgothome,Idiscoveredtherewasasmallholeintheleftsleeve(袖子).YesterdayIreturnedtoyourshoptoaskforanreplacement(替換品).Unfortunatelytherewerenoneleftinstock(庫存).Therefore,Iaskedforarefund.However,theshopassistantrefusedtogivemearefund.Ifeelextremelyawfulabouttheterribleshoppingexperience.Isincerelyhopethatyoucanhelpmesolve/settle/addresstheproblemproperly.Idemandarefundorareplacement.IfIdonotgetasatisfactoryresponse,Iwillhavetoseeklegaladvice（尋求法律咨詢)Iwouldbeverygratefulifyoucouldlookintothematter(調(diào)查此事)assoonaspossible.AndIamlookingforwardtoanearlyreply.Yours假設(shè)你是李華。你對昨天乘坐的某次航班非常不滿。請根據(jù)下面的提示給航空公司的經(jīng)理寫一封投訴信。1.航空公司弄丟了你的一個包，包內(nèi)有非常重要的合同2.飛機晚點一個小時3.飛機上的食物很差4.空姐的服務(wù)態(tài)度不好注意：1.詞數(shù)不少于50；2.可適當增加細節(jié)，以使行文連貫；DearManager,MynameisLiHua.I'mwritingtocomplainaboutthebadserviceononeofyourflights.Yesterday,ItookaplanetoLondonandIhavetosaythatI'mveryunhappyabouttheline.Firstofall,yourairlinelostoneofmysuitcasesinwhichthereisanimportantcontract.Second,theplanewasdelayedforanhour.Asaresult,Iwaslateforanimportantmeeting.Third,)thefoodontheplanewasterrible.What'smostunacceptableisthattheairhostessesontheplanewerequiteunfriendlyandimpolitetome.Franklyspeaking,thisistheworstexperienceIhaveeverhadonaplane.Idohopeyoucanhelpmefindmysuitcaseandimproveyourservice.Thankyouverymuch.Iamlookingforwardtoyourreply.YoursincerelyLiHua假定你是李華，昨天有一次不愉快的就餐經(jīng)歷，你對餐廳服務(wù)員的態(tài)度非常不滿意，于是請你給該餐廳老板寫一封投訴信。問題：牛肉面（beefnoodles）里有蒼蠅（fly),服務(wù)員態(tài)度惡劣2.要求：希望餐廳賠禮道歉3.希望能改進服務(wù)DearSirorMadam,I'mLiHua,oneofyourcustomers,writingtomakeacomplaintaboutthepoorserviceofyourwaiters.Itwasyesterdaythat.IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.IwashavingbeefnoodleswhensuddenlyIfoundtwofliesinthem,whichmademedisgusted.What'smore,Iaskedthewaitertochangeforanotherdish,onlytobecompletelyignoredbyhim.Therefore,I'dlikeyoutoinvestigatethematterseriouslyandmakeaformalapologytome.I'dappreciateitifyoucouldgivedueattentiontothematter.Yours.LiHua假定你是李華，你在上周日搭102號公交車，該公交車司機的不文明行為讓乘客很憤怒。于是你想公交車司機寫了一封投訴信。司機的不文明行為（大聲講話，緊急剎車，態(tài)度粗魯)希望盡快查清此事DearSir,IamLiHua.Iam