客艙部員工定員問(wèn)題

職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪客艙服務(wù)與管理》雙語(yǔ)版客艙部員工定員問(wèn)題學(xué)校：湖北科技職業(yè)學(xué)院授課老師：張姝知識(shí)點(diǎn)KnowledgePoints知識(shí)點(diǎn)一：定員方法與計(jì)算KnowledgePoint1:Staffingmethodandcalculation.知識(shí)點(diǎn)二：定員的注意事項(xiàng)KnowledgePoint2:Noticeforthestaffing.Staffingmethodandcalculation.一、定員方法與計(jì)算Efficiency-basedpersonelallocationmethod.效率定員法ScopeofResponsibilitystaffingmethod.職責(zé)范圍定員法Workplacepersonelallocationmethod.崗位定員法Proportionalrepresentation.比例定員法定員方法TheMethodOfStaffing定員計(jì)算公式TheCalculationFormulaOfStaffing客艙部定員人數(shù)＝工作量（房間總數(shù)×預(yù)測(cè)滿艙率）客艙員工勞動(dòng)效率×出勤率工作量=郵輪客艙總數(shù)量×實(shí)際登船入住率Workload=Totalnumberofcruisecabins×Actualboardingoccupancyrate.客艙員工勞動(dòng)效率=規(guī)定清潔數(shù)量Thelaborefficiencyofthecabinstaffisspecifiedinthequantityofcleaning.出勤率=每周工作天數(shù)/周天數(shù)（7天）Attendance=Numberofworkingdaysperweek/daysoftheweek(7days)定員計(jì)算公式TheCalculationFormulaOfStaffing例如：某郵輪客艙總數(shù)量為1000間，實(shí)際登船入住率為80%，要求員工每周工作6天，每人清潔30間客艙，則工作量為：學(xué)校：湖北科技職業(yè)學(xué)院授課老師：XXX工作量郵輪客艙總數(shù)量實(shí)際登船入住率100080%800=×=定員計(jì)算公式TheCalculationFormulaOfStaffing出勤率為學(xué)校：湖北科技職業(yè)學(xué)院授課老師：XXX出勤率每周工作天數(shù)每周天數(shù)6786%=÷=定員計(jì)算公式TheCalculationFormulaOfStaffing例如：某郵輪客艙總數(shù)量為1000間，實(shí)際登船入住率為80%，要求員工每周工作6天，每人清潔30間客艙，則工作量為：客艙部定員人數(shù)＝工作量（房間總數(shù)×預(yù)測(cè)滿艙率）客艙員工勞動(dòng)效率×出勤率＝

1000×80%

30

×（6÷7）

＝31人Noticeforthestaffing.二、定員的注意事項(xiàng)正確認(rèn)識(shí)定員的意義，爭(zhēng)取管理高層的重視和支持Correctlyunderstandthesignificanceofthestaff,andstrivefortheattentionandsupportofseniormanagement.運(yùn)用公開透明的決策程序，使部門之間充分發(fā)表意見Useanopenandtransparentdecision-makingprocesstoallowadequateinterdepartmentalvoice.持續(xù)積累定員數(shù)據(jù)，為定員提供支持Continuouslyaccumulatestaffingdataandprovidesupportforstaffing.過(guò)規(guī)則設(shè)計(jì)，使各部門具有自我約束動(dòng)力Over-ruledesign,sothatalldepartmentshaveself-restraintmotivation.定員是一個(gè)持續(xù)調(diào)整過(guò)程Staffingisanongoingadjustmentprocess.正確認(rèn)識(shí)量化標(biāo)準(zhǔn)和主觀經(jīng)驗(yàn)的作用Acorrectunderstandingoftheroleofquantitativecriteriaandsubjectiveexperience.思考ThinkingCruisetourismisabouttoenterthepeakseason,ifitispredictedthatourcruiseboardingratewillreach90%inOctoberwithatotalof800cabins,40staffworking6daysaweek,canyouworkoutthestaffingofthecabindepartment?郵輪旅游即將進(jìn)入旺季，假如預(yù)測(cè)十月份我們郵輪登船入住率達(dá)90%，客艙共800間，員工勞動(dòng)效率為40間，每周工作6天，你能算出客艙部的員工定員嗎