客房服務(wù)英語對話題庫

客房服務(wù)英語對話題庫題型一：中譯英您的房號是多少？(MayIhaveyourroomnumber,please?)請讓我看一下您的房卡好嗎？(Couldyoushowmeyourroomcard,please?)我?guī)ツ姆块g。(Iwillshowyoutoyourroom.)電視機壞了（TheTVsetdoesn’twork.）您的房間里有迷你酒吧。（Thereisaminibarinyourroom.）現(xiàn)在已恢復(fù)正常，很抱歉，打擾您了。（It’sinordernow，sorrytointerruptyou.）您的房間里有保險箱。（Thereisasafeinyourroom.）這是電視機的遙控器。（ThisistheremotecontroloftheTV.）我們可以借給您一個電吹風(fēng)。(Wecanlendyouahairdryer.)我是客房服務(wù)員，可以進來嗎？(Housekeeping,mayIcomein？）我現(xiàn)在可以打掃您的房間嗎？(MayImakeup/cleanyourroomnow?)對不起,我沒有聽明白,請您稍等,我找另一位同事過來幫您。（Iamverysorry,Icannotgetwhatyousaid,pleasewaitamoment,andIwillfindsomeonetohelpyou.）對不起，請問您有沒有要洗的衣服？（Excuseme.Doyouhaveanylaundry？）請您在借物單上簽字。(Pleasesignyournameintheborrowlist.)希望您在我們酒店過得愉快。(Wishyouhaveabeststayinourhotel.)題型二：英譯中I’mheretochangethesheetsandpillowcases.（我來調(diào)換床單和枕套。）I‘llfinishitassoonaspossible.（我盡快給您清理。）MayIdotheturn-downserviceforyounow?（現(xiàn)在可以為您開夜床嗎？）Doyoupreferyourlaundrybyexpressserviceorreturnedonsameday？（你是要快洗服務(wù)還是當(dāng)日取？）Theelectricianwillcometorepairitrightaway.（電工會馬上會過來修理。）WhatcanIdoforyou?（請問有什么可以為您效勞嗎？）Pleasedeposityourmoneyinthehotelsafe.（請將您的現(xiàn)金寄存在飯店的保險箱內(nèi)。）Sorrytohavecausedyousomuchtrouble.（很抱歉給您帶來這么多麻煩。）It’sthewelcometeaofourhotelforyou.（這是酒店特意為您準(zhǔn)備的歡迎茶。）Couldyoupleaseshowmeyourroomcard?（請問我能看下您的房卡嗎？）Iwillsendsomeonetorepairitforyounow.（我現(xiàn)在就派人過去幫您修。）You

must

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journey.（旅途辛苦了。）MayIturnonthelightsforyou?（要我?guī)湍鷰桶褵舸蜷_嗎？）Theslippersareatthebottomofthewardrobe.（拖鞋在衣櫥的底部）Ourhotelprovidesverygoodroomservice.（我們飯店提供很好的送餐服務(wù)。）題型三：情景對話Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?Answer:I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?Answer:Wewillsendonetoyouimmediately,andmayIhaveyourroomnumber?Iftheguestcallsthehousekeepingservicecenter,andsayshe/sheisverycold,whatwouldyoudo?Answer:I’lltelltheguestthereisablanketorquiltinthecloset,orI’llsendhim/heranextrablanketorquilt.Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?Answer:IwouldasktheguestifitisOKtodonow,ifnot,whenitwillbeconvenient.Iftheguestcallsthehousekeepingservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?Answer:I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.Howwouldyouintroduceyourguestroomtotheguest?Answer:Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.Whatwouldyousayiftheguesttellsyouthetemperatureislowintheroom?Answer:Iwillturnuptheair-conditionerforyou.Iftheguestcomplainsthatthereishaironhisroombed,whatwillyoudo?Answer:Iwillapologizefirst,andthenIwilltelltheguestwe’llhaveahousekeepertakecareofthisimmediately.Ifaguestcallstocomplainthathisroomcarddoesnotwork,whatwillyoudo?Answer:Iwillgotohaveacheckwithhimandhelptohavehiskeychangedifnecessary.Whatwouldyousayiftheguestwantstousetheinternetinthehotel?Answer:Iwilltelltheguestthatthehoteloffersfreeinternetserviceintheroom,(andthereisalsoaninternetcaféinthehotel).Iftheguestsayshewouldliketowakeuplatethenextmorning,whatwillyousuggest?Answer:Pleasepressthe“DoNotDisturb”(DND)buttonbeforeyougotobed,andyouwon’tbedisturbedthenextmorning.Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit.Butyoudonothaveanotherroomavailable.Whatwouldyoudotosolvetheproblem?(Iwouldfirstapologizeforitandexplainthesituationtohimandhelphimgetridofthesmellbyopeningthewindowandcleaningtheair.)Whentheguestcallsthehousekeepingservicecenter,andcomplainthathehaswaitingforhisluggagetobesentupforatleastonehour,whatwouldyousay?Answer:I’mverysorrytohearthatandwe’reverysorryforthedelay.I’llcheckimmediatelyandcallyouback.Whentheguestcallstocomplainthatthere’saterriblesmellcomingfromtheairconditioner,whatwouldyousay?Answer:I’mverysorrytohearthat.I’llsendarepairmantocheckonitforyouandsolveitassoonaspossible.Theguestcomplainsthatthewatertapisleaking,andthenoiseofitisdrivinghimcrazy.Howdoyourespond?Answer:I’mverysorrytohearthat.IwilltelltheguestthatIwillreportittotheMaintenanceDepartmentandhavethetapfixedassoonaspossible.Iftheguestsayshelefthisroomcardinsidetheroom,whatwouldyoudo?Answer:Iwillcheckhisidentityfirst.Andthenfetchanewroomcardforhim.Iftheguestsayshewantstoleavesomeluggageintheroomafterhecheckout,whatwouldyoudo?Answer:Iwilltellhimhecanleavetheluggageinthefrontdeskofourhotelbutnotintheguestroom.Whenyoubringtheguesttohisroom,andheaskswherehecangettheslippers,whatwillyousay?Answer:Letmegettheslippersforyouandtheyarehereinthewardrobe.Whatwouldyousaytotelltheguestsaboutthefreeshoeshiningserviceofthehotel?Answer:Thehotelprovidesfreeshoeshiningservicefortheguests.Justputyourshoesintotheshoebasketifyouwanttohavethempolished.Theguestwantsaturn-downserviceforhimafter9:00pmwhenyou’llbeoffduty.Howdoyourespond?Answer:Don’tworry,sir.Iwillmakesuretoletthenightstaffknow,andhe’lldotheturn-downserviceforyouafter9:00pm.Canyouintroduce3to4typesoflaundryservicesofyourhoteltotheguests?Answer:OurLaundryDepartmentprovidesthesame-dayservice,theexpressservice,thenext-dayserviceandtheexpresspressingservice.Aguestcallstocomplainthattherearenotenoughhangersinhisroom.Howdoyourespond?Answer:Don’tworry,sir.Iwillsendsomemorehangerstoyourroomrightaway.MayIknowyourroomnumber?Aguestcomplainsthatonepillowinhisroomsmellsterrible.Howdoyourespond?Answer:I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.Whatdoyouneedtocheckwhenyoucometocollecttheguest’slaundry?Answer:Iwillcheckhowmanypiecesoflaundrythereareandseeiftheguesthasfilledinthelaundrylist.Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?Answer:IwillpickupyourlaundrysoonandmayIhaveyourroom