服務(wù)站運(yùn)營管理績效

服務(wù)站運(yùn)營管理績效分析部門：售后培訓(xùn)部日期：2012年2月2日服務(wù)中心運(yùn)用績效管理報(bào)表的辦法服務(wù)站運(yùn)營績效分析服務(wù)站運(yùn)營管理報(bào)表商圈規(guī)模分析目錄目錄服務(wù)中心運(yùn)用績效管理報(bào)表的辦法服務(wù)站運(yùn)營績效分析服務(wù)站運(yùn)營管理報(bào)表商圈規(guī)模分析商木圈責(zé)規(guī)孝模虧分錄析商圈規(guī)模分析什么是商圈為什么要做商圈規(guī)模分析如何做商圈規(guī)模分析對(duì)服務(wù)站及駐外經(jīng)理有什么好處商斃圈婆規(guī)澇模勇分鍬析—服疼務(wù)芳站轉(zhuǎn)的娛充倡足昏率名攜詞凳定炭義殘存臺(tái)數(shù)新車銷售后﹐不因交通事故報(bào)廢﹐或車輛失竊等因素﹐還存在市面上使用的車輛保有臺(tái)數(shù)指過去一定時(shí)間內(nèi)﹐曾經(jīng)有回廠記錄﹐不論做那種委修內(nèi)容﹐皆為保有臺(tái)數(shù)回站臺(tái)數(shù)凡回廠維修或保養(yǎng)﹐不論有無消費(fèi)﹐只要開任務(wù)委托書﹐即算回廠臺(tái)數(shù)商單圈贊規(guī)歉模濃分導(dǎo)析—服間務(wù)楚站報(bào)的沈充忍足豬率汽盈車帥殘制存副率瞇（?。ゴ颍┦固妹锕烬X（1擔(dān)0較0－Y2）腳％枝的糧殘域存宇率日予本胳市魚場(chǎng)跨的爛實(shí)壘際鋸情畢況隨菠著釀賣鼠車梅后宏車色輛嘆使圍用憑的助年錢數(shù)絮，婆車遼輛廉的鼓殘隆存清率所遞遍減異，恨是悄因探為吸交冒通連事梢故受或魚自型然捎損萄耗侍所牧造唱成鬼的閉車堅(jiān)輛念報(bào)景廢廉，避舉辜例解來紛說照，恨假暫設(shè)怖車嗽輛獲在沸購搶買1嶄0年暖后域其述數(shù)濁據(jù)盜為0，蔥車液輛阻殘及存秩率巧（V佛e零h小i育c蹲l感e洲S綿u斤r哪v眨i尤v老a茅l字R辯a放t眾e過V爬S擇R）跟數(shù)毫據(jù)仰將央有墓右攜邊甩統(tǒng)濕計(jì)壟表防來謠表憑示矛。例旋：存車喊輛要?dú)埲即嫠衣史谥弮?cè)買5年虹后鈴，炭其窯殘嚷存必率必如吳下?lián)肀荆?漠0島0－Y2＝1灶0禿0－52＝7蛛5（軌％掏）實(shí)舉際頂上丘，萍車毛輛井殘搞存法率立應(yīng)伴該情視吐社時(shí)會(huì)纏環(huán)彎境松或青車返輛蹲使跪用快狀偽況郵不諸同計(jì)而肚不使同際。殘怒存辯率贈(zèng)分糖析商輪圈偉規(guī)偵模斃分?jǐn)?shù)析—服捆務(wù)稻站徒的仙充據(jù)足呆率依唱據(jù)奶車散輛放購旅買辭年堤數(shù)偵（嘴使由用過年染數(shù)硬）考計(jì)肥算灑車弟輛嫌的涂殘蠶存率計(jì)船算梨：景車肅輛他殘仗存辮率島＝1扎0夢(mèng)0－Y22005200620072008200920102011合計(jì)銷售臺(tái)數(shù)36048060072084096010805040殘存率殘存臺(tái)數(shù)例幸：余根霞據(jù)上購網(wǎng)買肝年度數(shù)忘與略使饒用雪年井?dāng)?shù)喪數(shù)歸來腎計(jì)皺算昆殘牽存率殘已存驚臺(tái)真數(shù)奔計(jì)落算64%75%84%91%96%99%100%23036050465580695010804585商跪圈向規(guī)悉模鋤分襖析—服撐務(wù)零站粉的麻充鐮足珍率保憲有滅臺(tái)碧數(shù)慕計(jì)腥算依嘉據(jù)霧各廚年傾度佩車姑輛健殘全存道臺(tái)穩(wěn)數(shù)鴉及淚回量廠庸率堡來蘭計(jì)莖算城保香有龍臺(tái)竭數(shù)計(jì)題算瓶：車棵輛垃保手有慎臺(tái)唇數(shù)旱＝繭殘欺存竟臺(tái)煮數(shù)嚼*粥回手廠有率2005200620072008200920102011合計(jì)銷售臺(tái)數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺(tái)數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺(tái)數(shù)691442523935647609723154商閱圈褲規(guī)農(nóng)模秀分珍析—服俯務(wù)宿站運(yùn)的悟充千足暖率回襲站抖臺(tái)砍數(shù)世計(jì)窯算依飯據(jù)囑各紫年刺度賞車范輛哲保深有嚇臺(tái)出數(shù)趴及磁回活站混次唇數(shù)釘來濁計(jì)神算悉回蘇站偷臺(tái)邊數(shù)計(jì)廉算泥：車惹輛繁回縱站雞臺(tái)奮數(shù)括＝盈殘哈存究臺(tái)炮數(shù)塌*腐回城廠股率鴿*幟回榴站襲次衣數(shù)2005200620072008200920102011合計(jì)銷售臺(tái)數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺(tái)數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺(tái)數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺(tái)數(shù)6921650498316923040486011364商云圈型規(guī)菠模野分塵析—服牢務(wù)糞站幸的厭充薪足呀率營儉業(yè)慣收津入利計(jì)雕算依來據(jù)傭各閥年玻度汁車旗輛可回拆站妻臺(tái)甘次簡及悲平甲均廈客跨單翻價(jià)荒來司計(jì)鎖算修營跡業(yè)適收美入計(jì)液算：弦營坑業(yè)爛收可入寶＝蒙回看站鑼臺(tái)濃次用*引平熄均洽客禾單雀價(jià)2005200620072008200920102011合計(jì)銷售臺(tái)數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺(tái)數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺(tái)數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺(tái)次6921650498316923040486011364平均客單價(jià)800700600500450400350營業(yè)收入55200151200302400491500761400121600017010004678700平帳均渣月賠進(jìn)馳站腎數(shù)濤為9恨4副7臺(tái)疾，叛月謝營甲業(yè)匠收蛙入哀為3喚8遲9邁,圣8送9粗2元商現(xiàn)圈壇規(guī)跡模跳分嚼析—服場(chǎng)務(wù)自站丘的爺充慌足誕率維趴修籃工紹位怨周我轉(zhuǎn)鍛率定拉義:一影個(gè)燒維池修浴工浸位校一香天群可雄維淹修諷的臺(tái)角數(shù)計(jì)顧算:服格務(wù)鐘站宮的憐工失位工苗位趙周撤轉(zhuǎn)警率機(jī)神修鈑及金噴其漆?機(jī)夕修臨工掏位敏周釘轉(zhuǎn)綢率挖標(biāo)苗準(zhǔn)瞇值搭為4朗0雹0紹%?即筒一悶個(gè)尸機(jī)養(yǎng)修痰工雞位候一走天很修4輛澤車慌為狼準(zhǔn)?鈑寸金茫工作位稅周斤轉(zhuǎn)懇率意標(biāo)說準(zhǔn)寺值挎為1杏0部0輝%?即地一饅個(gè)粘鈑卵金因工崇位巾一誕天觸修1輛窗車生為針準(zhǔn)?噴嚼漆唉工魂位敘周齊轉(zhuǎn)僑率預(yù)標(biāo)汽準(zhǔn)畢值桶為1災(zāi)0狗0臉%?即細(xì)一盈個(gè)悔噴返漆勻工旱位待一跑天勺修1輛杰車損為塔準(zhǔn)商許圈嫂規(guī)散模厭分絲式析—服珍務(wù)庫站鐵的抵充熄足聽率維假修絡(luò)工柏位協(xié)需由求訴計(jì)顯算維冬修欺工唐位=月飲進(jìn)栽站茶臺(tái)賀數(shù)維徑修染工毫位恭周優(yōu)轉(zhuǎn)稅率它*瞇工榆作收天仔數(shù)如雅前愉案宗例損，池月爆均塔進(jìn)絲式站謊臺(tái)頃數(shù)9育4營7臺(tái)尿，承以裳鈑奇噴樹車拳占1獅5庸%，際分棒別辮計(jì)鼻算墊該捐服鐵務(wù)光站側(cè)需蹄要縫多形少豆個(gè)乏機(jī)伙修便工心位月，擴(kuò)多戚少碗個(gè)撥鈑確噴膜工兔位飼？總叔回猜站午臺(tái)販數(shù)9輸4罵7臺(tái)機(jī)勁修8圍0膜5臺(tái)鈑睬噴1黨4價(jià)2臺(tái)機(jī)修工位=8054*30=6.7鈑噴工位=1421*30=4.7*2=9.4商訴圈抹規(guī)領(lǐng)模岸分售析—服部務(wù)思站值的岔充移足夫率思舍考棒題現(xiàn)狀所管轄的服務(wù)站，那幾家符合標(biāo)準(zhǔn)狀況？高于標(biāo)準(zhǔn)多？還是低于標(biāo)準(zhǔn)多？問題問題形成的原因是什么？是否為共同的問題點(diǎn)？還是各站有異？對(duì)策能否協(xié)助服務(wù)站進(jìn)行改善？有效的改善對(duì)策是什么？商稍圈傅規(guī)票模柿分瓶析—服淹務(wù)皂站梳的真充吩足妻率舉耍一縣反囑三2008200920102011201220132014合計(jì)銷售臺(tái)數(shù)36048060072084096010805040殘存率64%75%84%91%96%99%100%殘存臺(tái)數(shù)23036050465580695010804585回廠率30%40%50%60%70%80%90%保有臺(tái)數(shù)691442523935647609723154回站次數(shù)11.522.5345回站臺(tái)次6921650498316923040486011364平均客單價(jià)800700600500450400350營業(yè)收入55200151200302400491500761400121600017010004678700議執(zhí)題幼一壇：商滿圈毅規(guī)磁模氧分辛析—服桑務(wù)漫站證的確充歲足哈率2005200620072008200920102011合計(jì)銷售臺(tái)數(shù)3600480060007200840096001080050400殘存率64%75%84%91%96%99%100%殘存臺(tái)數(shù)2300360050406550806095001080045850回廠率30%40%50%60%70%80%90%保有臺(tái)數(shù)69014402520393056407600972031540回站次數(shù)11.522.5345回站臺(tái)次690216050409830169203040048600113640平均客單價(jià)800700600500450400350營業(yè)收入5520001512000302400049150007614000121600001701000046787000議允題復(fù)二璃：舉娛一有反歪三服系務(wù)礎(chǔ)中揉心疫運(yùn)傾用擠績受效惠管撥理草報(bào)矛表乎的糖辦弄法服膽務(wù)幸站將運(yùn)證營壟績奪效到分救析服室務(wù)州站灘運(yùn)輛營班管污理鏟報(bào)隙表商原圈換規(guī)床模沙分界析服趁務(wù)速站同運(yùn)揉營宋管隙理父報(bào)踏表透器過寄行夫動(dòng)溫、飾創(chuàng)服造聽價(jià)蠻值開蛋創(chuàng)掃價(jià)莖值覽的貸靈魚感爽、娘經(jīng)彼驗(yàn)有走目逆的短的薦整朽理定新量魔顯既示丟事貼實(shí)報(bào)辛表汪管練理笑的吉基賽本接認(rèn)漏識(shí)服乳務(wù)毅站吐運(yùn)期營椒管專理呆報(bào)抹表運(yùn)跪營卡管毒理慶報(bào)則表饞的他種樣類營業(yè)日?qǐng)?bào)表每日業(yè)績進(jìn)度追蹤利潤中心表每月經(jīng)營情況追蹤績效管理表每月經(jīng)營績效分析服升務(wù)蝦站汪運(yùn)際營突管語理拖報(bào)晃表—日杠報(bào)奏表服務(wù)站營業(yè)日?qǐng)?bào)表2011年12月日期星期營業(yè)收入回廠臺(tái)次用戶收入廠家收入其他收入合計(jì)工時(shí)/備件收入工時(shí)比機(jī)修保養(yǎng)鈑金油漆精品洗車美容首保索賠其他工時(shí)收入備件收入機(jī)修保養(yǎng)鈑金噴漆精品洗車美容首保索賠其他合計(jì)1四17811809008006002604972.0308953.032031.66921.4323%11111120290462五5788360036012002602299.0309187.031998.67188.4322%10202121180453六606218048020023005203659.74011331.742216.99114.8420%111111192110474日4268360010006002604609.35010557.3522068351.3521%122021201120505一606218096080012002603659.74012041.7421399902.7418%111113191100476二823801360200196001201602.3896014440.38306011380.3821%140212161110477三698636048080036005202969.570013175.546908485.536%9112123260458四115301809402006001205231.95018261.95365214609.9520%111111201120489五1246200120096001202511.47017253.47289614357.4717%1200212311305210六38153602300200002403686.97010601.9720368565.9719%1122102021205011日96531809003006001202469.87013682.87236911313.8717%911111911304612一815618017005026001201858.97012324.97199810326.9716%111111241604613二47523605602009002402091.5708293.5720376256.5725%1021112021104814三12048096020026901202595.19016192.19198714205.1912%110111191904315四78311800036001206408.94014899.941965.312934.6413%1010022119044服尋務(wù)流站嫩運(yùn)箭營錫管飯理觸報(bào)卡表—日疼報(bào)堂表服務(wù)站營業(yè)日?qǐng)?bào)表2011年12月日期星期營業(yè)收入回廠臺(tái)次用戶收入廠家收入其他收入合計(jì)工時(shí)/備件收入工時(shí)比機(jī)修保養(yǎng)鈑金油漆精品洗車美容首保索賠其他工時(shí)收入備件收入機(jī)修保養(yǎng)鈑金噴漆精品洗車美容首保索賠其他合計(jì)16五34383603902006002401083.9405771.9420033768.9435%921112121204917六393618098080023001201896.357008842.3519306912.3522%111122201904718日2896360850506002402531.606987.620304957.629%102111192804419一5289180020024001201951.4807980.4819985982.4825%81011201904120二582909604003002404839.29012298.29203610262.2917%110121182704221三5667360230012002403566.99010183.9920308153.9920%122101192904622四943918016980024001203118.52014066.52199812068.5214%1211131911014923五24450024006002405164.9870011009.9821408869.9819%1500212121105224六356136096020024004806269.6012070.6198710083.616%122111202904825日454336035920036004804126.02010428.0220698359.0220%142111172714626一67183604900045002407028.38019696.38199817698.3810%1322022021105227二10331180136220069001204169.56017052.56202115031.5612%121111191904528三74880012003002406468.6015426.6269712729.617%1000211821104429四456818060020069001202929.3109287.3119687319.3121%912111911004430五3131180980605801202391.406920.420364884.429%1011211711104431六3692360240907202402269.806963.831203843.845%821121629041總計(jì)19240366602452013510859907000110432.523060366184.5271343.4294841.1219%339362837396074630421099本月營業(yè)目標(biāo)2000008000250001500090000900012000032003892008000030000021%3504040505010005040001200本月達(dá)標(biāo)率96.2%83.3%98.1%90.1%95.5%077.8%92.0%95.6%94.1%89.2%98.3%92.5%10.3%70.0%70.0%74.0%78.0%60.7%92.0%76.0%091.6%服怪務(wù)撤站膜運(yùn)填營仙管貧理先報(bào)夾表—日豪報(bào)盡表擠（窮進(jìn)失階繭版壩）部門服務(wù)站合計(jì)組別機(jī)修一組機(jī)修二組機(jī)修三組機(jī)修四組鈑金一組油漆一組美容組小計(jì)目標(biāo)本月挑戰(zhàn)目標(biāo)本月92,27992,27992,27992,279147,88669,0595,000591,061591,061階段目標(biāo)本日67,67167,67167,67167,671108,45050,6433,667433,445433,445營業(yè)收入當(dāng)日營收4491,31711,67975112,6744,20030031,37031,370累計(jì)零件收入本月20,15137,93834,22427,16395,442

214,918214,918累計(jì)工資收入本月7,4966,9998,1306,65923,63146,13092099,96599,965累計(jì)其它零件收入（索賠成本）本月

累計(jì)其它工資收入（索賠）本月

累計(jì)收入合計(jì)本月27,64744,93742,35433,822119,07346,130920314,883314,883各組業(yè)績達(dá)成率排名6345127--達(dá)標(biāo)率挑戰(zhàn)目標(biāo)達(dá)標(biāo)率本月30.0%48.7%45.9%36.7%80.5%66.8%18.4%53.3%53.3%階段目標(biāo)達(dá)標(biāo)率本月40.9%66.4%62.6%50.0%109.8%91.1%25.1%72.6%72.6%階段目標(biāo)差異本日-40,024-22,734-25,317-33,84910,623-4,513-2,747-118,562-118,562工資率本月27.1%15.6%19.2%19.7%19.8%100.0%100.0%31.7%31.7%零件成本本月10,57121,58418,35214,04149,964

114,512114,512零件毛利率本月47.5%43.1%46.4%48.3%47.6%#DIV/0!#DIV/0!46.7%46.7%工單毛利本月13,05916,82317,84814,86751,80839,427786154,618154,618整體毛利率本月47.2%37.4%42.1%44.0%43.5%85.5%85.5%49.1%49.1%進(jìn)廠臺(tái)數(shù)本月挑戰(zhàn)目標(biāo)本月2002002002001201001010301,030本日進(jìn)廠臺(tái)數(shù)本日23516712525月累計(jì)臺(tái)數(shù)本月4983596799713431431本月達(dá)成率本月24.5%41.5%29.5%33.5%82.5%71.0%30.0%41.8%41.8%各組臺(tái)數(shù)達(dá)成率排名7364125--應(yīng)收兩個(gè)月以上應(yīng)收帳款上周

183,977

183,977本周

183,977183,977未結(jié)工單本月未結(jié)工單筆數(shù)本月

190190本月未結(jié)工單金額本月

124,225124,225上個(gè)月以上未結(jié)工單筆數(shù)本月

394394上個(gè)月以上未結(jié)工單金額本月

209,800209,800人數(shù)34335712626人均產(chǎn)值9,21611,23414,11811,27423,8156,59092012,11112,111平均工單5645417185051,203650307731731服術(shù)務(wù)繩站不運(yùn)楊營辟管粱理葬報(bào)隨表—利辦潤僑中患心站表營想業(yè)派收俯入—營搖業(yè)攏成柔本營好業(yè)制毛悉利—營槽業(yè)店費(fèi)鏡用營該業(yè)測(cè)凈割利—管備理廟分服攤稅拘前光純疲利各柜項(xiàng)桑營姐業(yè)月收壁入弱之距總春和各椒項(xiàng)校營控業(yè)陡成玻本名之型總祥和單惑純泛銷菜售壤之妹營魚業(yè)初利掉潤各粱項(xiàng)你營裕業(yè)貢費(fèi)傾用棒之楚總否和銷銹售滴扣刃除根成裕本漲費(fèi)扶用擇后航所閥得臣凈茶利覽潤總窩公屬司遞管嗓理覆費(fèi)驗(yàn)用話由分服轎務(wù)樓單競(jìng)位蒸負(fù)懼擔(dān)閱金投額服由務(wù)束站吵繳腎納隔盈過利紫所翅得例稅晨前顏實(shí)視際蛙獲集利基競(jìng)本柳財(cái)據(jù)務(wù)劑觀腳念服殼務(wù)勻站她運(yùn)也營藏管拖理節(jié)報(bào)陸表—利推潤校中奔心下表服務(wù)站2011年利潤中心表

十二月說明收入類機(jī)修保養(yǎng)收入199,063.00向用戶收費(fèi)的機(jī)修保養(yǎng)項(xiàng)目總收入鈑金收入24,520.00向用戶收費(fèi)的鈑金項(xiàng)目總收入噴漆收入13,510.00向用戶收費(fèi)的噴漆項(xiàng)目總收入精品收入8,599.00向用戶收費(fèi)的精品項(xiàng)目總收入洗車美容收入0.00向用戶收費(fèi)的洗車美容項(xiàng)目總收入首保收入7,000.00向廠家收費(fèi)的首保項(xiàng)目總收入索賠收入110,432.52向廠家收費(fèi)的索賠項(xiàng)目總收入其他收入3,060.00與維修保養(yǎng)營業(yè)無關(guān)的總收入營業(yè)收入合計(jì)366,184.5營收總收入成本類機(jī)修保養(yǎng)成本120,980.00機(jī)修保養(yǎng)類的總成本鈑金成本9,860.00鈑金類的總成本噴漆成本6,890.00噴漆類的總成本精品成本3,269.00精品類的總成本其他收入成本800.00其他收入類的總成本營業(yè)成本合計(jì)141,799.00營業(yè)總成本營業(yè)毛利合計(jì)162,618.00營業(yè)收入-營業(yè)成本=營業(yè)毛利固定費(fèi)用員工固定薪資67,896.0員工的基本薪資員工伙食費(fèi)4,500.0員工伙食費(fèi)用或補(bǔ)貼職工福利800.0員工的福利費(fèi)用員工保險(xiǎn)費(fèi)1,000.0員工的五險(xiǎn)一金費(fèi)用郵電費(fèi)300.0郵寄費(fèi)、電話費(fèi)、網(wǎng)絡(luò)費(fèi)等相關(guān)費(fèi)用辦公費(fèi)3,200.0文具、印刷、耗材等相關(guān)費(fèi)用水電燃?xì)赓M(fèi)2,300.0水、電、煤氣等相關(guān)費(fèi)用交通費(fèi)400.0汽油費(fèi)、汽車租賃費(fèi)等相關(guān)費(fèi)用交際費(fèi)3,500.0與業(yè)務(wù)相關(guān)產(chǎn)生的招待費(fèi)用等員工宿舍租金1,200.0員工宿舍的租金費(fèi)用服務(wù)站租金19,800.0服務(wù)站的租金費(fèi)用物業(yè)管理費(fèi)3,000.0服務(wù)站的物業(yè)管理費(fèi)用設(shè)備折舊攤提5,600.0服務(wù)站設(shè)備折舊、建物攤提的費(fèi)用固定費(fèi)用合計(jì)113,496.0每個(gè)月均會(huì)產(chǎn)生的費(fèi)用變動(dòng)費(fèi)用員工提成薪資18,000.0激勵(lì)員工的提成薪資差旅費(fèi)4,693.0出差交通食宿等相關(guān)費(fèi)用廣告費(fèi)600.0廣告宣傳等相關(guān)費(fèi)用修繕費(fèi)800.0服務(wù)站相關(guān)設(shè)施、設(shè)備、工具修理維護(hù)費(fèi)用運(yùn)費(fèi)1,200.0運(yùn)輸、托吊等相關(guān)費(fèi)用營業(yè)外支出0.0與營業(yè)無關(guān)的相關(guān)費(fèi)用變動(dòng)費(fèi)用合計(jì)0.0每個(gè)月不一定會(huì)產(chǎn)生的費(fèi)用營業(yè)費(fèi)用合計(jì)113,496.0固定費(fèi)用+變動(dòng)費(fèi)用=營業(yè)費(fèi)用營業(yè)凈利

49,122.0營業(yè)毛利-營業(yè)費(fèi)用=營業(yè)凈利總部管理費(fèi)用分?jǐn)?/p>

與銷售部門、管理部門等分?jǐn)偟南嚓P(guān)費(fèi)用稅前純益

64,374.0營業(yè)凈利-總部管理費(fèi)用分?jǐn)?稅前純益稅前純益率

0.2稅前純益/總營業(yè)收入=稅前純益率服辱務(wù)糠站嫂運(yùn)摘營撓管撇理親報(bào)宿表—績黑效綿管部理掙表服務(wù)站2011年績效管理表項(xiàng)目

十二月名詞解釋客源首?；貜S率100%兩個(gè)月內(nèi)已做首保臺(tái)數(shù)/應(yīng)做首保臺(tái)數(shù)三包期回廠率12%半年內(nèi)返廠維修臺(tái)數(shù)/三包期內(nèi)保有量三包期外回廠率80%半年內(nèi)返廠維修臺(tái)數(shù)/三包期外保有量營收鈑噴比20%鈑噴收入/總營業(yè)收入工時(shí)比25%工時(shí)收入/總營業(yè)收入成本備件毛利率30%備件毛利/備件總營業(yè)收入耗材成本率50%耗材成本/油漆總營業(yè)收入營業(yè)費(fèi)用率25%營業(yè)費(fèi)用/總營業(yè)收入稅前純益率

10%稅前純益/總營業(yè)收入每人生產(chǎn)力/月機(jī)修30,000機(jī)修保養(yǎng)收入/機(jī)修技師人數(shù)鈑金10,000鈑金收入/鈑金技師人數(shù)噴漆10,000油漆收入/油漆人數(shù)美容0汽車美容收入/汽車美容技師合計(jì)19,800總營業(yè)收入/總服務(wù)站人數(shù)每人修車數(shù)/天機(jī)修3機(jī)修保養(yǎng)臺(tái)數(shù)/機(jī)修技師人數(shù)/月工作天數(shù)鈑金1鈑金臺(tái)數(shù)/鈑金技師人數(shù)/月工作天數(shù)噴漆1油漆臺(tái)數(shù)/油漆技師人數(shù)/月工作天數(shù)美容15洗車美容臺(tái)數(shù)/美容技師人數(shù)/月工作天數(shù)合計(jì)3總進(jìn)站臺(tái)數(shù)/總技師人數(shù)/月工作天數(shù)平均客單價(jià)/月機(jī)修

400機(jī)修保養(yǎng)收入/機(jī)修保養(yǎng)臺(tái)數(shù)鈑金

990鈑金收入/鈑金臺(tái)數(shù)噴漆

480油漆收入/油漆臺(tái)數(shù)精品

320精品收入/精品臺(tái)數(shù)洗車美容0洗車美容收入/洗車美容臺(tái)數(shù)首保

260首保收入/首保臺(tái)數(shù)合計(jì)

500總營業(yè)收入/總進(jìn)站臺(tái)數(shù)車位利用率/月機(jī)修120%機(jī)修保養(yǎng)臺(tái)數(shù)/機(jī)修工位數(shù)/工作天數(shù)鈑金90%鈑金臺(tái)數(shù)/鈑金工位數(shù)/工作天數(shù)噴漆80%油漆臺(tái)數(shù)/油漆工位數(shù)/工作天數(shù)洗車美容135%洗車美容臺(tái)數(shù)/洗車美容工位數(shù)/工作天數(shù)合計(jì)240%總進(jìn)站臺(tái)數(shù)/總工位數(shù)/工作天數(shù)服順務(wù)稿中美心動(dòng)運(yùn)鈔用佳績五效衣管擋理冰報(bào)給表贈(zèng)的娛辦淡法服巡壽務(wù)拐站享運(yùn)倘營希績欺效臺(tái)分桃析服纖務(wù)勻站知運(yùn)陜營敗管壁理虧報(bào)顯表商冒圈莊規(guī)抬模壇分鳳析服敬務(wù)虛站益運(yùn)滅營扛績則效染分悼析—日主報(bào)爪表服務(wù)站名A服務(wù)站營業(yè)收入412,752進(jìn)站臺(tái)數(shù)1,644用戶收入比74%廠家收入比17%其他收入比9%首保收入比6%索賠收入比11%保養(yǎng)臺(tái)數(shù)比13%鈑噴臺(tái)數(shù)比20%首保臺(tái)數(shù)比10%索賠臺(tái)數(shù)比15%12月營業(yè)日?qǐng)?bào)表統(tǒng)計(jì)分析表B服務(wù)站C服務(wù)站D服務(wù)站366,185914,637429,1021,0991,9731,52267%68%65%32%25%34%1%7%1%2%3%9%30%22%25%3%32%17%6%21%10%4%11%17%28%34%34%五星級(jí)平均530,6691,56069%27%5%5%22%16%14%11%28%E服務(wù)站F服務(wù)站G服務(wù)站H服務(wù)站三星級(jí)平均54,002211,788129,384263,591164,69122241371051446581%76%84%85%82%18%24%10%15%17%1%0%6%0%2%9%4%7%4%6%9%20%3%10%11%3%17%13%40%18%1%4%12%11%7%20%5%6%8%10%24%56%3%25%27%服以務(wù)哀站揭運(yùn)抽營卡績侮效愈分蜜析—利綠潤卵中毫心家表服務(wù)站名A服務(wù)站百分比收入類機(jī)修保養(yǎng)收入292,682.0353%鈑金收入80,801.6415%噴漆收入50,343.009%精品收入0.000%洗車美容收入0.000%首保收入26,860.005%索賠收入47,520.349%其他收入57,636.0010%營業(yè)收入合計(jì)555,843.0成本比成本類保修保養(yǎng)成本216,781.8474%鈑金成本65,347.3481%噴漆成本8,468.0017%精品成本0.000%其他收入成本32,783.6757%營業(yè)成本合計(jì)323,380.8558%營業(yè)毛利合計(jì)232,462.16百分比固定費(fèi)用員工固定薪資52,000.045%員工伙食費(fèi)6,400.05%職工福利6,000.05%員工保險(xiǎn)費(fèi)16,300.014%郵電費(fèi)3,200.03%辦公費(fèi)1,500.01%水電燃?xì)赓M(fèi)7,400.06%交通費(fèi)3,500.03%交際費(fèi)5,000.04%員工宿舍租金2,500.02%服務(wù)站租金6,000.05%物業(yè)管理費(fèi)2,480.02%設(shè)備折舊攤提4,280.04%固定費(fèi)用合計(jì)116,560.0百分比變動(dòng)費(fèi)用員工提成薪資88,000.094%差旅費(fèi)3,500.04%廣告費(fèi)1,200.01%修繕費(fèi)0.00%運(yùn)費(fèi)200.00%營業(yè)外支出1,200.01%變動(dòng)費(fèi)用合計(jì)94,100.0100%營業(yè)費(fèi)用合計(jì)210,660.038%營業(yè)凈利

21,802.24%總部管理費(fèi)用分?jǐn)?,000.0

稅前純益

13,802.2

稅前純益率

2.5%

12月利潤中心表統(tǒng)計(jì)分析表B服務(wù)站百分比C服務(wù)站百分比D服務(wù)站百分比199,063.0054%306,081.1933%131,747.0031%24,520.007%185,470.1220%69,774.0016%13,510.004%133,954.7015%68,024.0016%8,599.002%

0%8,190.002%0.000%

0%1,700.000%7,000.002%26,434.193%38,886.009%110,432.5230%201,647.8622%108,411.3025%3,060.001%61,049.017%2,370.001%366,184.5成本比914,637.1成本比429,102.3成本比120,980.0061%314,657.55103%

0%9,860.0040%107,558.0958%

0%6,890.0051%47,019.0035%

0%3,269.0038%

0%

#DIV/0!800.0026%48,435.369%

#DIV/0!141,799.0039%517,670.0057%0.000%162,618.00百分比396,967.07百分比0.00百分比67,896.060%79,300.041%

0%4,500.04%11,160.06%

0%800.01%8,361.04%

0%1,000.01%25,252.213%

0%300.00%300.00%

0%3,200.03%11,275.06%

0%2,300.02%11,000.06%

0%400.00%6,213.63%

0%3,500.03%

0%

0%1,200.01%

0%

0%19,800.017%30,000.015%

0%3,000.03%

0%

0%5,600.05%11,582.86%

0%113,496.0百分比194,444.7百分比0.0百分比18,000.071%96,803.079%

0%4,693.019%3,781.03%

0%600.02%

0%

0%800.03%1,196.61%

0%1,200.05%360.00%

0%0.00%20,522.917%

0%25,293.0100%122,663.5100%0.00%113,496.031%317,108.135%0.00.049,122.013%79,859.09%0.00%

64,374.0

79,859.0

0.0

17.6%

8.7%

0.0%

五星級(jí)平均百分比232,393.3141%90,141.4416%66,457.9312%4,197.251%425.000%24,795.054%117,003.0121%31,028.755%566,441.7成本比217,473.1394%60,921.8168%20,792.3331%1,089.6726%27,339.6888%327,616.6258%264,015.74百分比66,398.747%7,353.35%5,053.74%14,184.110%1,266.71%5,325.04%6,900.05%3,371.22%2,833.32%1,233.31%18,600.013%1,826.71%7,154.35%141,500.2百分比67,601.094%3,991.36%600.01%665.51%586.71%7,241.010%72,254.5100%213,754.738%50,261.09%2,666.7

52,678.4

9.60%

服還務(wù)陡站爹運(yùn)趙營朗績洽效桿分膠析—利刑潤羽中約心額表12月利潤中心表統(tǒng)計(jì)分析表服務(wù)站名E服務(wù)站百分比收入類機(jī)修保養(yǎng)收入13,866.7726%鈑金收入9,723.7518%噴漆收入14,585.6327%精品收入5,637.1210%洗車美容收入0.000%首保收入4,840.009%索賠收入5,115.289%其他收入234.000%營業(yè)收入合計(jì)54,002.6成本比成本類保修保養(yǎng)成本4,408.0032%鈑金成本6,808.0070%噴漆成本1,248.009%精品成本3,980.0024%其他收入成本0.000%營業(yè)成本合計(jì)16,444.0030%營業(yè)毛利合計(jì)37,558.55百分比固定費(fèi)用員工固定薪資28,000.059%員工伙食費(fèi)1,300.03%職工福利0.00%員工保險(xiǎn)費(fèi)0.00%郵電費(fèi)0.00%辦公費(fèi)100.00%水電燃?xì)赓M(fèi)3,500.07%交通費(fèi)100.00%交際費(fèi)4,000.08%員工宿舍租金200.00%服務(wù)站租金10,000.021%物業(yè)管理費(fèi)0.00%設(shè)備折舊攤提500.01%固定費(fèi)用合計(jì)47,700.0百分比變動(dòng)費(fèi)用員工提成薪資330.020%差旅費(fèi)0.00%廣告費(fèi)300.018%修繕費(fèi)0.00%運(yùn)費(fèi)50.03%營業(yè)外支出1,000.060%變動(dòng)費(fèi)用合計(jì)1,680.0100%營業(yè)費(fèi)用合計(jì)49,380.091%營業(yè)凈利

(11,821.5)-22%總部管理費(fèi)用分?jǐn)?/p>

稅前純益

(11,821.5)

稅前純益率

-21.9%

F服務(wù)站百分比G服務(wù)站百分比H服務(wù)站百分比148,841.0070%67720.5552%115,463.0044%7,070.003%8572.007%77,589.0029%4,440.002%21740.0017%23,789.009%0.000%10630.008%5,836.002%0.000%0.000%1,745.001%8,100.004%8740.007%11,850.004%43,337.3220%3561.833%27,319.0010%0.000%8420.007%0.000%211,788.3成本比129384.38成本比263,591.0成本比128,097.9586%40908.1460%84,000.0073%3,800.0054%4286.0050%58,000.0075%2,460.0055%7609.0035%9,300.0039%0.00#DIV/0!5315.0050%2,750.0047%0.000%4210.007%0.000%134,357.9563%62328.1448%154,050.0058%77,430.37百分比67056.24百分比109,541.00百分比18,000.048%21400.0055%65,000.054%1,450.04%4800.0012%7,000.06%1,500.04%120.000%0.00%2,344.06%540.001%10,075.08%0.00%0.000%1,000.01%1,430.04%508.251%1,200.01%510.01%7105.5418%6,000.05%300.01%0.000%3,500.03%1,100.03%0.000%2,000.02%600.02%0.000%0.00%5,000.013%0.000%25,000.021%240.01%0.000%0.00%5,400.014%4090.7011%0.00%37,874.0百分比38564.49百分比120,775.0百分比1,760.085%22293.0094%0.00%0.00%1400.006%0.00%0.00%0.000%300.017%0.00%0.000%0.00%320.015%0.000%0.00%0.00%0.000%1,500.083%2,080.0100%23693.00100%1,800.0100%39,954.019%62257.4948%122,575.047%37,476.418%4798.754%(13,034.0)-5%

29723.07

2,477.6

(24,924.3)

(13,034.0)

1.2%

-19.3%

-4.9%

三星級(jí)平均百分比86,472.8353%25,738.6916%16,138.6610%5,525.783%436.250%8,382.505%19,833.3612%2,163.501%164,691.6成本比64,353.5274%18,223.5071%5,154.2532%3,011.2554%1,052.501%91,795.0256%72,896.54百分比33,100.054%3,637.56%405.01%3,239.85%250.00%809.61%4,278.97%975.02%1,775.03%200.00%10,000.016%60.00%2,497.74%61,228.4百分比6,095.883%350.05%150.02%0.00%92.51%625.09%7,313.3100%68,541.642%4,354.93%7,430.8

(11,825.5)

-11.2%

服消務(wù)譯站踐運(yùn)陽營卻績賭效騾分懶析—利寶潤能中辦心槳表較林佳秒的古利溉潤見中精心饑結(jié)頑構(gòu)營滋業(yè)稍收痕入—營肌業(yè)挎成山本營遍業(yè)春毛雀利—營脫業(yè)剃費(fèi)峽用營俯業(yè)堤凈蔑利—管普理模分委攤稅槽前野純艦利營吼業(yè)坦成還本士率=營津業(yè)雪成拴本/營蕩業(yè)兔收承入=4俗5株%讓↓營壩業(yè)班費(fèi)院用坡率=營察業(yè)匠費(fèi)碼用/營鑰業(yè)角收許入=4范0蘋%亂↓稅蜂前輸純飾益豬率=稅崗前生純默益/營桶業(yè)疼收戚入=1轉(zhuǎn)0岡%（傍其遙中倡租氏金苗費(fèi)須用掃不店超臟過1紙0蜜%、勉人財(cái)事脫費(fèi)結(jié)用艱不盒超亂過2蓋0線%）（英其拖中佳機(jī)死修援成狡本逗不臘超唯過7倡0尼%、院鈑寶金紐奉成煉本育不唉超漲過6言5跟%）噴染漆乞成顫本請(qǐng)不項(xiàng)超慣過2抬0煩%管妨理仆分紅攤煙率=管尋理姨分宜攤/營旅業(yè)沖收家入=5養(yǎng)%夢(mèng)↓服侵務(wù)辣站從運(yùn)黑營說績己效惰分沉析—利著潤蠻中籠心品表較恰佳凍的戒利享潤古中妨心此結(jié)績構(gòu)月進(jìn)站數(shù)2905758601145143017152000229025752860客單價(jià)350350350350350350350350350350營業(yè)收入

101,500

201,250

301,000

400,750

500,500

600,250

700,000

801,500

901,250

1,001,000機(jī)修收入

71,050

140,875

210,700

280,525

350,350

420,175

490,000

561,050

630,875

700,700鈑噴收入

30,450

60,375

90,300

120,225

150,150

180,075

210,000

240,450

270,375

300,300營業(yè)成本

45,472

90,160

134,848

179,536

224,224

268,912

313,600

359,072

403,760

448,448機(jī)修成本

34,815

69,029

103,243

137,457

171,672

205,886

240,100

274,915

309,129

343,343鈑噴成本

10,658

21,131

31,605

42,079

52,553

63,026

73,500

84,158

94,631

105,105營業(yè)毛利

56,028

111,090

166,152

221,214

276,276

331,338

386,400

442,428

497,490

552,552營業(yè)費(fèi)用

40,600

80,500

120,400

160,300

200,200

240,100

280,000

320,600

360,500

400,400租金費(fèi)用

10,150

20,125

30,100

40,075

50,050

60,025

70,000

80,150

90,125

100,100人事費(fèi)用

20,300

40,250

60,200

80,150

100,100

120,050

140,000

160,300

180,250

200,200其他費(fèi)用

10,150

20,125

30,100

40,075

50,050

60,025

70,000

80,150

90,125

100,100營業(yè)凈利

15,428

30,590

45,752

60,914

76,076

91,238

106,400

121,828

136,990

152,152管理分?jǐn)?/p>

5,075

10,063

15,050

20,038

25,025

30,013

35,000

40,075

45,063

50,050稅前純益

10,353

20,528

30,702

40,877

51,051

61,226

71,400

81,753

91,928

102,102注1.營業(yè)額以每10萬元/月做級(jí)距﹐并以稅前純益站營業(yè)額10%為目標(biāo)設(shè)置模型。注2.營業(yè)額中機(jī)修/鈑噴以7:3為目標(biāo)﹐備件/工時(shí)以7:3為目標(biāo)﹐機(jī)修成本率以70%、鈑噴成本率以50%為目標(biāo)。注3.營業(yè)費(fèi)用以佔(zhàn)營業(yè)額40%為目標(biāo)﹐其中租金不超過營業(yè)額10%、人事費(fèi)用不超過營業(yè)額20%為目標(biāo)。注4.管理分?jǐn)傄暦?wù)商管理制度而定﹐以不超過營業(yè)額5%為目標(biāo)。服搜務(wù)擇站郊運(yùn)掌營蝴績旨效關(guān)分土析—績握效幟管昨理印表12月績效管理統(tǒng)計(jì)分析表星級(jí)五星級(jí)三星級(jí)名詞解釋服務(wù)站名

A服務(wù)站B服務(wù)站C服務(wù)站D服務(wù)站五星級(jí)平均E服務(wù)站F服務(wù)站G服務(wù)站H服務(wù)站三星級(jí)平均客源首?；貜S率48%100%

96%81.27%56.00%14.5%38.67%100.00%52.29%兩個(gè)月內(nèi)已做首保臺(tái)數(shù)/應(yīng)做首保臺(tái)數(shù)三包期回廠率49%12%

70%43.72%64.00%1.9%58.80%93.00%54.43%半年內(nèi)返廠維修臺(tái)數(shù)/三包期內(nèi)保有量三包期外回廠率41%80%

車輛現(xiàn)都在三包期內(nèi)60.70%52.00%0.0%36.75%42.00%32.69%半年內(nèi)返廠維修臺(tái)數(shù)/三包期外保有量營收鈑噴比24%20%35%33%27.88%45.00%5.4%16.80%33.33%25.14%鈑噴收入/總營業(yè)收入工時(shí)比33%25%21%40%29.98%46.00%14.5%45.96%26.00%33.11%工時(shí)收入/總營業(yè)收入成本備件毛利率18%30%22%27%24.01%30.00%17.3%32.00%

26.43%備件毛利/備件總營業(yè)收入耗材成本率23%50%35%

36.18%33.00%

35.00%

34.00%耗材成本/油漆總營業(yè)收入營業(yè)費(fèi)用率

44%25%35%

34.41%91.00%18.9%98.00%

69.29%營業(yè)費(fèi)用/總營業(yè)收入稅前純益率

0%10%9%

6.25%-21.90%1.2%-19.30%-4.90%-11.23%稅前純益/總營業(yè)收入每人生產(chǎn)力/月機(jī)修

15,238

30,00017,00513,17518854.272773.3515,301.0067722261011,864機(jī)修保養(yǎng)收入/機(jī)修技師人數(shù)鈑金

17,345

10,00030,91223,25820378.739723.751,562.00285750914,809鈑金收入/鈑金技師人數(shù)噴漆

8,456

10,00066,97734,01229861.4214585.631,243.00434882917,117油漆收入/油漆人數(shù)美容

-

-

1,7001700.000.000.00099482,487汽車美容收入/汽車美容技師合計(jì)

9,765

19,80015,24415,89315175.484154.0418,106.0034054594017,901總營業(yè)收入/總服務(wù)站人數(shù)每人修車數(shù)/天機(jī)修3.5434.1112.980.630.960.78

1機(jī)修保養(yǎng)臺(tái)數(shù)/機(jī)修技師人數(shù)/月工作天數(shù)鈑金3.1211.1011.460.030.26350.73

0鈑金臺(tái)數(shù)/鈑金技師人數(shù)/月工作天數(shù)噴漆1.2413.3111.750.030.31350.13

0油漆臺(tái)數(shù)/油漆技師人數(shù)/月工作天數(shù)美容0.0015

56.830.0003.30

1洗車美容臺(tái)數(shù)/美容技師人數(shù)/月工作天數(shù)合計(jì)3.033222.571.060.98961.18

1總進(jìn)站臺(tái)數(shù)/總技師人數(shù)/月工作天數(shù)平均客單價(jià)/月機(jī)修339400

133

332301146562289.40296.00

323機(jī)修保養(yǎng)收入/機(jī)修保養(yǎng)臺(tái)數(shù)鈑金318990

905

1,2468659724943129.79379.00

2,794鈑金收入/鈑金臺(tái)數(shù)噴漆714480

653

756651145865011087.00360.00

4,133油漆收入/油漆臺(tái)數(shù)精品0320

2642922250132.88228.00

195精品收入/精品臺(tái)數(shù)洗車美容00

1010000.005.00

5洗