劍橋商務(wù)英語中級真題1

READGPARTONEatthestatementsbelowandtheinformationontheoppositepageaboutfeedbackonstaffper●Whichsection(A,B,CorD)doeseachstatement1-7referto?●Foreachstatement(1-7),markoneletter(A,B,CorD)onyourAnswerSheet.●Youwillneedtousesomeoftheselettersmorethanonce.ChangesinPerformanceFeedbInthepast,feedbackaboutyourperformanceusedtomeanaquietchatwiththeboss.Butnowfeedback-thesystemwhereemployeesarealsogivenfeedbackfrompeersandfromthepeopletheymanatakingrootincorporateculture.Thesystemischaracterisedbygreaterparticipationandhasgrowndesireofcompaniestocreatemoreopenworkingenvironmentswherepeopleworkbettertogetherandiopinionsareexchangedbetweenteamsandacrosslevelsofseniority.PCslinkedtothecompanyITnetworkaresettobecomethefeedbackmachines.Manyfirmsintrod360-degreefeedbackareusingPersonalDevelopmentPlannersoftware.Feedbackonanindividual,whicbasedonaquestionnairerelatingtoattributesneededforthatperson'sroleinthecompany,iscolelectronicsystem.AlltheinformationgatheredisanalysedandtheendresultisasuggesteddeveloTheadvantageisthatindividualsmakerequestsforthefeedbackthemselvesandreceivetheresultsSarahRains,fromtheOptec,said,'Nowfeedbackisavailableonournetwork,wencouragemanagerstochoosehowtheyuseit.Itisaflexibletoolandwetellthemthatwaitingfoeventofaformalappraisalneedn'tapply.'AttheengineeringcompanyNT,250technicalmanagershathroughthefeedbackprocess.JackPalmer,aseniormanagertheresaid,'Weneededtodeveloptheskillsofthesetechnically.Inparticular,wewantedtobuildontheirteam-workingandcoacskills.'So,howisthenewfeedbackculturelikelytoaffectyou?Itcouldformthebasisofyourpersodevelopmentprogramme,providingpointerstoyourstrengthsandalsotothoseareasyouneedtodeveOrfeedbackcouldbeusedfor'successionplanning',wherecompaniesusetheinformationtospeculathastherightskillstomoveintomoreseniorpositions.Asyet,feworganisationshavestretchedthfeedbacksofarastolinkittosalaries.Butonethingisclear:thefuturewillbringevenwidermembersofstaff.staffbeingremindedthatitisnotessentialtorestrictfeedbacktoonceayearC2.thewayinwhichfeedbackcouldidentifypeoplesuitableforpromotionD3.theaimofimprovingstaffcommunicationthroughoutanorganisationA4.thefeedbackobtainedonanemployeebeinglinkedtorequirementsforaparticularjobB2.thewayinwhichfeedbackcouldidentifypeoplesuitableforpromotionD3.theaimofimprovingstaffcommunicationthroughoutanorganisationA4.thefeedbackobtainedonanemployeebeinglinkedtorequirementsforaparticularjobB5.aspectsofagroupofemployees'workthatwereidentifiedasrequiringimprovementC6.feedbackindicatingbothpositiveandnegativeaspectsofanindividual'sworkD7.theparticipationoflessseniorpersonnelinamemberofstaff'sfeedbackAPARTTWO●Readthearticlebelowaboutworkingininternationalteams.●Choosethebestsentencefromtheoppositepagetofilleachofthegaps.●Foreachgap(8-12),markoneletter(A-G)onyourAnswerSheet.notuseanylettermorethanonce.Thereisanexampleatthebeginning(0).INTERNATIONAL TEAMSAninternationalteamcanbedefinedasagroupofpeoplewhocomefromdifferentnationalitiesantogethertowardsacommonga）G)Thefactthattheyarespreadoutpresentsarangeofopportuniandchallengesthatteamsworkinginthesameplacedonotexperience.Onetrend,inparticular,whichiscreatingtheneedformoreinternationalteams,isthatweareadramaticinformationrevolutius,theseteamscannowspendasmuchtimeworkingapartastogethTheycanaccessandshareinformationasneverbefore.Businesswillincreasinglybedoneinan'informationspace',withinformationbecomingaproductinitsoiithstroughtheinternetande-mailisinexpensiveandrelativelyeasy,inbothtechnologicallydevelopedanddevelopingcounAquestioncommonlyaskedbymanagersiswhethertheseteamsactuallywork.Cantheydeliverimproperformance?Afteradecadeofworkexperienceandresearchwithinternationalteams,Ibelievethepositive.Wmore,manyofthosecompanieswhichhaveactuallyintroducedinternationalteamsfocusedonlyontheperformanceoftheteams,withouttakingintoaccountthecontextinwhichtheyintroduced.Contextplaysakeyroleinthelikelihoodoftheirsuccess.Creatingtherightcontextforinternationalteamsneedsmorethanaquickfix,though.Itrequirecommitment.nthecontrary,companiesneedtofocusonthewaytheyoperate,andpossiblyinitiacompletereviewoftheirpractices,beforeintroducinganinternationalteam.Giventhesechallenges,whatshouldorganisationsdotomakesurethattheirinternationalteamsasuccessful?Muchhasbeenwrittenabouteffectiveteamprocessesingeneral,andthefirstthingtomostoftheseguidelinesapplyequallytointernationalteams.Experiencehasshownthatinternationsimplymorecomplexversionsofnationalelementsmayhaveavarietyofinterpretatioindifferentcultures,theyareasimportanttointernationalteamsastheyaretonationalteams.Ifanorganisationisjustbeginningtoworkgloballyandhasonlyrecentlycreatedinternationoftenunderestimatesthelevelofsupportneededbyteams.Itisnowwellestablishedthatanyteamwillhaveagreaterchanceofsuccessifithasclearsenseofcommitment,appropriateleadershipandgoodinterpersonalrelationships.Therecognitionofthishascreatedmanymoreknowledgeworkers,thatis,peoplewhocreate,exandbroadcastinformationasknowledge.Organisationsmustunderstandthatoperatinggloballyaffectseveryaspectofbusinessandtheysimplysetupinternationalteamsandassumethateverythingelsecanremainunchanged.Thefirstmajorimpactofthisisthatsatellitetechnologyisincreasinglyallowingteammembeparticipateindiscussionswherevertheyare,atanytimetheychoose.Unfortunately,however,feworganisationsuntilnowhavebeenpreparedtomakethenecessaryintogainthepotentialbenefitsthatinternationalteamsoffer.Unlikemostnationalteams,internationalteamsoftenworkapartandacrossculturesandtimeextendedperiodsoftime.1.E2.C3.F2.C3.F4.D5.BPARTTHREEthearticlebelowaboutleadershipinbusinessandthequestionsontheoppositepage.eachquestion(13-18),markoneletter(A,B,CorD)onyourAnswerSheet.THEEFFECTIVE LEADERFromworkplacesurveys,Ihavefoundthatmostpeoplewanttobe-andfeeltheycouldbe-moreeffecleaders.Certainlytheywanttheirleaderstobemoreeffective.Butwhatdowemeanbyeffectivelebusiness?Itwouldappearasimplequestion.Unfortunately,effectivenessismoreeasilyrecognisablabsent.Leaderswhoattempttousebusinessjargonandtryoutthelatestideasaretoooftenperceioffun.Whilstpeoplefrequentlyagreeonwhatineffectiveleadershipis,clearlyknowingwhatnotthelpfulinpractice.Hugeamountsofresearchhavebeendoneonthisverywidesubject.Whenyoulookatleadershipinways,youseedifferentthings.Whiledescriptionsofleadershiparealldifferent,theyarealltruwheredisagreementarises.However,leadershipisspecifictoagivencontext.Theeffectivenessofisassessedinrelationtothecontextandtotheconditionsunderwhichyoutookthem.ForamagazinearticleIwroterecently,Iinterviewedonepublishingexecutive,authorofseveralpublications,aboutwhateffectiveleadershipis.Itwassignificantthat,atfirst,hedidnotmentcompany.Hetalkedatlengthaboutwhatwashappeningintheindustry-themergers,take-oversandglnatureofthebusiness.Beforehewasabletodescribehisownobjectivesforthenewpublishingorgwassettingup,hehadtoseeaclearfitbetweentheseproposalsandthelargersituationoutside.course.ButIhavelostcountofthenumberofleadersIhavecoachedwhobelievedthattheirideaswhateverthesituation.Atthispoint,Ishouldalsomentionanotherexample,thatofafinancedirectorwhoseplanofactwellreceived.Thecompanyhehadjoinedhadgrownsteadilyfortwentyyears,servingclientswhowemaindistrustfulofanyproductthatwastoorevolutionary.Thefinancedirectorsawpotentialchallcompetitorsandwantedhisorganisationtomovewiththetimes.Unfortunately,moststaffbelowhimunwillingtochange.Iconcludedthatalthoughtherewerecertainlysomepersonalskillshecouldimwhathemostneededtodowastocommunicateeffectivelywithhissubordinates,sothattheyallfelhisdifferentapproach.Someeffectiveleadersbelievetheycancontroluncertaintybecausetheyknowwhattheorganisatiobedoingandhowtodoit.Withintheorganisationitself,expertiseisusuallygreatlyvalued,andexpected,astheyrisewithinthesystem,toknowmorethanthosebeneaththemand,therefore,tomaoperation.AgoodexampleofthiswouldbeafirmofaccountantsIvisited.Theirbusinesswasbuiltreliableexpertisetotheclient,whonaturallywantsuncertaintytobesomethingonlyothercompaniface.Withinthisfirm,givingtherightanswerwasgreatlyvalued,andmistakeswereclearlytobeIamparticularlyinterestedinwhataimsleadershaveandwhattheirroleshouldbeinhelpingthachieveitsstrategicaims.Someleadersarehighlyineffectivewhentheaimdoesn'tfitwiththenemanufacturingmanagerwhowasencouragedbyherbossestomakerevolutionarychanges.Shedid,andwverysuccessful.However,whenshemovedtoadifferentpartofthebusiness,shecarriedonherprochange.Unfortunately,thispartofthebusinesshadalreadysufferedbadlyfromtwomismanagedattechange.Mypointisthatwhatherpeopleneededatthatmomentwasasteadyhand,notfurtherchangeshouldhaverecognisedthat.TheoutcomewasthatwithinsixmonthsstaffwerecallingforherresigInthefirstparagraph,thewritersaysthatpoorleadersdonotwanttolistentocriticism.notdeservetobetakenseriously.C.areeasiertoidentifythangoodones.D.aremorewidespreadthanpeoplethink.CCWhydoesthewriterbelievethereisdisagreementaboutwhateffectiveleadershipis?Definitionsofsuccessfulleadershipvaryaccordingtothesituation.B.Therearefewexamplesofoutstandingleadersavailabletostudy.C.Leadersareunabletogivecleardescriptionsoftheirqualities.D.Theresultsofresearchonthesubjecthaveconcludedlittle.AAThepublishingexecutive'sprioritiesforleadershipfocusedA.significantandlong-termaims.C.professionkillandD.overallbusinesscontexts.DDAccordingtothewriter,thefinancedirectorwasunsuccessfulbecausestaffwereuncomfortablewithhisstyle.existingclientsweresuspiciousofC.competitorshadamoredynamicapproach.D.colleaguesgavelittlesupporttohisideas.AAStaffattheaccountancyfirmwhowerepromotedwererequiredtocorrectmistakes.haveahighlevelofknowledge.maintaindisciplinewithintheorganisation.adviseclientsonrespondingtouncertainty.BBTheexampleofthemanageratthemanufacturingcompanyisgiventoemphasisethatmanagersneedsupportfromtheiremployers.B.leadersshouldnotbeafraidofbeingunpopular.C.effectiveleadersmustbesensitivetostaffneeds.D.managersdonotalwaysunderstandtheattitudesofstaff.CCPARTFOURtheextractbelowfromtheannualreportofacompanywithmanufacturinginterestsaroundth●ChoosethebestwordtofilleachgapfromA,B,CorDontheoppositepage.eachquestion(19-33),markoneletter(A,B,CorD)onyourAnswerSheet.ManufacturingStrategyDuringthelastyear,weannouncedthesignificantexpansionofourplasticsheetingplantinMalatogetherwiththeacquisitionoftheJavanesefactory,willapproximatelydoubletheGroup'smanufac.Thecostofthisdevelopmentiswiatnhdinwill2beapproximately$5.6m,ofwhich$2.7mwasincurredduringthepreviousyear.ItisonvolumesfromOctober2009.Followingthe

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plastictubingmanufacturefromGermanytoThailand,wehaveeffectivelydoubledcapacityofthisfacilityofTheprojectissettocostlessthantheoriginal 6anditargetforincreasedproductionbyJune2010.InFebruary,weannouncedourfactoryinIreland.ThisdecisionisinlinewiththeGroustrategyofourcorecategoriesofbrandedproducts.InJune,weannouncedinvestmentinanewstate-of-the-artUKmanufacturingfacilityforspecialiscomponents.Thisfacilitywill2009andwillincreasetheGroup'scapacitytomanufactureprodefficientlyin-house.Atthesametimejobsinanareaofhighfactoryistocosttowardswhichgovernmentupto$4marealreadyavailable.Sadly,aspartofthismove,weannouncedBlackburnfacility,whichisduetotakeplaceintheearof2010.Aspartofourcommitmenttoeffectiveexternalcommunicationswithallourstakeholders,inOctob13corporatewebsite,whichisnowprovidingup-to-dateinformationontheGroupandwelookforwreceiving omusersofthesite.Existingproductwebsitesarenooibgresignedaspartoftheglobalrebrandingstrategy.1.A.outputB.yieldC.totalD.massAA2.A.budgetB.incomeC.accountD.fundAA3.A.forwardB.transferC.advanceD.deliverDD4.A.replacementB.rearrangingC.relocationD.redistributionCC5.A.aimedB.imaginedC.acceptedD.expectedDD6.A.guessB.judgementC.estimateD.convictionCC7.A.focusB.objectC.intentionD.purposeCC8.A.concentratingB.planningC.attendingD.directingAA9.A.runningB.implementingC.executingD.organizingAA10.A.appointB.resultC.employD.createDD11.A.scholarshipsB.grantsC.allocationsD.giftsBB12.A.finishB.closureC.endingD.conclusionBB13.A.dispatchedB.promptedC.launchedD.effectedCC14.A.attitudeB.approachC.outlookD.feedbackDD15.A.practiceB.progressC.processD.procedureCCPARTFE●Readthearticlebelowaboutmarketresearch.●Inmostofthelines(34-45),thereisoneextraword.Itiseithergrammaticallyincorrectordothemeaningofthetext.Somelines,however,arecorrect.IfalineiscorrectCT onyourAnswerSheet.IfthereisanextrawordinthelinxrrthinCAPITALLETTERSonyourAnswerSheet.Theexercisebeginswithtwoexamples(0and00).MarketR0Marketresearchinvolvesincollectingandsortingfactsandopinionsfromspecificgroups00ofpeople.Thepurposeofresearchcanvaryfromdiscoveringthepopularityofapolitical1partytoassessingwhetherisaproductneedschangingorreplacing.Mostworkin2consumerresearchinvolvesinterviewersemployedbymarketresearchagencies,but3certainindustrialandsocialresearchiscarriedoutbyanyspecialistagencies.Interviews4maybewithindividualsorgroupsandcanlastanythingasfromminutestoanhouror5more.Insomeinterviews,peoplemaybeaskedtoexamineortryoutproductsbefore6givinguptheiropinion.Successfulinterviewerstendtolikemeetingpeopleandshouldnot7onlybeshyofaddressingstrangers.Interviewersareusuallyexpectedtowork8unsupervised,organisingtheirownworkload.Self-disciplineisabsolutelyessential-and9asaregoodhealthandenergy.Therearenospecificagelimitsforsuchaworkthough10manyagenciesprefertoemployolderapplicantswithexperienceofmeetingpeople.11Marketresearchagencieswhichfrequentlyorganisetraining,wheretraineeslearnhowto12ecognisesocio-econooupsandpractiseapproachingtothepublic.Forinformationonmarketresearchtrainingandqualifications,contacttheMarketResearch1.IS2.CORRECT3.ANY2.CORRECT3.ANY4.AS5.CORRECT6.6.UP7.ONLY8.AND9.A7.ONLY8.AND9.A10.CORRECT11.WHICH12.TOWRITINGPARTONE1.areamanagerinaninternationalcompany.Youwanttoreducethecompany'sspendingoncourservices.Writeanemaothestaffinyourdepartment:explainingthatspendingoncourierserviceshasrisensuggestingsayinghowhowsavingscouldbemadethemoneysavedwillbeused.SampleAWrite40-50words.SampleASampleBAsIknowthatspendingoncourierserviceshasrisenrecently,asallthestaffregardedthetimeauselessthings,andsomepeopleinourcompanyenjoyedtheservicesendless,forinstancebuyinguselessonholidays.Tosavemoney,wehavetotakesomemeasureincontrollmuchwhichisspendonservices.EveryonewhowantstoenjoyservicesmustcometothemanagerandaccountantforpermissiSampleAScales MarkCommContent 4 Contentisrelevanttothetaskandthetargetreaderwouldbeinformedbutcoelement2isnotentirelyclear.CommunicativeAchievementOrganisation

Theemailiswritteninanappropriateregister,holdsthereader'sattentiongenerallycommunicatesstraightforwardideas(AdetailedplndbeThetextiscoherent,withcontentaddressedinalogicalorder,Usessomecomplexgrammaticalformswithcontrol(moneywouldbeusedtoLanguage

buynewofficeequipment)butothersentencesarelesssuccessful(CertainpeoSampleBScales

shouldbepointedtocheck)and(Themoneythatspendonoury'scservices...),Errorsdonotimpedecommunication.MarkCommAnumberofirrelevancesarepresent(rrmewhengivenforauselessContent 1 things),andcontentelement3isnotadequatelyaddressed.Thetargetreaderwouldbeminimallyinformed.Communicative1 Usesemailconventionstocommunicateideasinagenerallyappropriateway,Achievement althoughlacksconcision.Organisation2 Theemailisconnecteddespiteaverylongfirstsentenceandusessomecohesivdevicesforinstance).Useseverydayvocabularyandsimplegrammaticalforms(wehaveto;EveryLanguage 1

onewhowantsto...must...).Errorsarenoticeableandattimesimpedecommunication(buyingeverythinguselessonholidays)althoughgenerallymeaningcanstillbedetermined.PARTTWOareamanagerinthecustomerservicesdepartmentofalargestore.Yourlinemanagerhasaswriteareportontheresultsofarecentcustomersurvey.Lookattheinformationbelow,onwhichyouhavealreadymadesomehandwrittennotes.Then,usingallyourhandwrittennotes,woourWrite120-140words.newResultsofResultsofCustomerSurveyResponses:GoodPoortraining30%70%productnge62%38%f;ehouhp!cpeninghou87%13%reasontl;ie;to,at,tractmorecue;to>Additionalcustomercomments:tofindthingsnotenoughparking/Mxtmonthe;aywhythiifnoloneeraproblemSampleCTheofthisreportistotheourcustomer70"1.ofourcustomerfoundshouldbenothecasebecausenwtranigfrthestafwilstartnextmonth.Conceningourproductangewehavetoimproveourdvsificatinecause381.ofshouldnewproductsHelectronics.Regardingtheopeninghours,customerfounditverygood.lheisthatwearenowopentipmeveryday.Concetheparkingwearequiterapidelywiththenewareathiswoubenoaprobleminthesametimethenewlayoutshouldbenextmonth.areonSampleD10of20 7/13/2020,12:54SampleCScales MarkCommContent 5 Allcontentisrelevantandthepointsareexpandedwhereappropriatesothattargetreaderisfullyinformed.CommunicativeAchievement

Usestheconventionsofareporteffectivelytoholdthetargetreader'sattention(Thepurposeofthis.ThereportcommunicatesstraightforwardandcomplexideasclearlyandtheregisterisappropriatelyfoOrganisation

Usesavarietyoffeatureswhichorganisetheideasweoe;thiswould).Arangeoflesscommonvocabularyandsomecomplexstructuresisused(ThisLanguageSampleDScales

shouldbenolongerthesavetoimproveoiversificatnareontrack).Errorsarepresent(70%ofournthesametime)butthesedonotimpedecommunication.MarkCommContentelement1isnotentirelyclear(nefrgshouldbecdContent 2Communicative

Contentelement2lacksexpansiononwhattypeofproduct(wuldincourcategofgoods)andprelonghoursincontentelement3isunclear.Thetargetreaderwouldbepartiallyinformed.Reportwritingconventionsaregenerallyusedappropriately(Te;ofthisAchievement Accordingtothesurvey).Registerissometimesinconsistent(That'smyanalyzOrganisation

Generallywell-organisedwithsomesuitablelinking(naton)pronounstoavoidrepetition(we/usforthecompanyandthemforthecustomers)Usesarangeofsimpleandcomplexforms.Errorsarenoticeable(thoughtbadofLanguage

2 ourstaff;therewasnotofgoods;prelong)butmeaningcanstillbedetermined.LNPARTONE●Youwillhearthreetelephoneconversationsormessages.Writeoneotwowordsoranumberinthenumberedspacesonthenotesorformsbelow.youhavelistenedonce,replayeachrecording.Conversation●Lookatthenotebelow.●Youwillhearamancallinghisoffice.1.(RETAIL)EXHIBITION[聽力原文]Man:ThankyouforcallingAndersonsInternational.Ourofficesareclosedatthemoment.Pleaselename,numberandmessageafterthetone.Man:Hello,MartinHayeshere-I'vejustarrived.Thejourneywasfine,noproblemsattheairport.attheRetailExhibition-thebuilding'sreallyimpressive!Theonlyproblemis,thestandsthatweslastweekaremissing-thecomputer'sarrived,andthepostersarehere,though.CanyougetontothepeoplefirstthinginthemorningtotrackthemdownandgetthemherebytomorroweveningattheveStresshowurgentitis!Also,I'vejustunpackedthebrochuresandrealisedwehaven'tgotenoughgiveoutwiththem.We'llneedanotherfivehundred;useacouriertogetthemouthere-thedayaftethelatest.Callmebackwhenyouknowwhat'shappening.I'matthepressconferenceallmorningtodcangetmeduringlunch.I'llspeaktoyouagainlater.2.STANDS3.2.STANDS3.PRICE(-)LISTS4.(PRESS)CONFERENCEConversationTwo●Lookatthenotebelow.●Youwillhearawomancallingaboutajobapplication.1.MIDDLEMISS/MIDDLE MISS[聽力原文]Woman:Oh,hello,canIspeaktoJillCroft,please?Man:I'msorry,butshe'snothereatthemoment.CanItakeamessage?Woman:Oh,please.It'sSarahMiddlemisshere.M-I-doublePegasusCommunicationsLtd.Man:Thanks.What'sthemessage?Woman:Well,I'mthepersonnelmanagerhereatPegasus...it'sregardingthepositionofsalesexecuappliedfor.It'sjusttoletherknowthatbeforewearrangeinterviewdates,we'reinvitingappliccompanypresentationonthetwenty-eighth.We'llconfirmthis,ofcourse,byletter.Man:Fine-I'llletherknowthat.Woman:Oneotherthing-we'vereceivedherapplicationandcurriculumvitae,butcan'tfindanymentreferees.Couldyouaskhertoletushavetheirdetailsassoonaspossible?Man:OK-I'venotedthatdown.Woman:Thanksverymuchforyourhelp.Man:Noproblem.Byefornow...2.SALESEXEC(UTIVE)3.2.SALESEXEC(UTIVE)3.(COMPANY)PRESENTATION4.REFEREESConversationThree●Lookatthenotebelow.1.(THE)SHAREHOLDERS1.(THE)SHAREHOLDERS[聽力原文]Woman:Hello.Sales.CanIhelpyou?Man:Oh,hello.IsLaurenO'Neilthere?Woman:I'msorry,butshe'satlunchrightnow.CanItakeamessage?Man:Um...OK.It'sChrisDarcyhere,fromHumanResources.I'mphoningaboutnextweek's...Woman:...Hangon,Ijustneedtogetapen.Right,hereweare.So,it'sChrisDarcyfromHR,andMan:Theshareholdermse'etingnextweek.Woman:OK.AndwhatshallItellLauren?Man:TellLaurentheboard'sdecidedtomakeanofficialstatementabouttheplannedmerger.Iknowweren'tgoingto,butthey'vechangedtheirmind.Woman:Oh...Yes,that'sinteresting.Man:Mm,butnotentirelyunexpected.Anyway,theMDneedsLaurentoputtogetherapresentationshthecombinedsalesofthenewly-mergedgroup.Woman:OK.I'vegotthat.Isthereanythingelse?Man:Yes,tellherthatI'llhandlethepresentationaboutHRissues,butcouldLaurenalsoincludeaboutexpectedsavingsinherpartofthepresentation?Woman:OK.I'llgiveherthemessage.Man:That'sgreat.Thanksverymuch.2.(THE)(PLANNED)MERGER3.THE(COMBINED)3.THE(COMBINED)SALES4.EXPECTEDSAVINGSPARTTWOne●Youwillhearfiveshortrecordings.eachrecording,decidewhichaspectofworkingconditionsthespeakeristalkingabout.●Writeoneletter(A-H)nexttothenumberoftherecording.notuseanylettermorethanonce.●Afteryouhavelistenedonce,replaytherecordings.careerprospectshealthandsafetyworkinghoursholidayallowancetrainingcoursesdisciplinaryproceduresjobsecuritypayincreases1.E[聽力原文]Thehoursvary-sometimunchtimes,sometimeslateafternoons.Weallfeelwe'veimprovedourskillspickedupnewoneswhichwillbenefitusinthefutureinsomeway.Outsideprovidersarecontractedandthey'vebeenverygood,veryprofessional.There'sbeenarangeofthingsonoffer,too.We'regwhichweuseinawaytopayforthesessions,choosingwhattodoandhowmanyhourstoputin.2.B[聽力原文]ThingshaveimprovedalotsinceIstartedworkinghere.We'reallmoreawarenowofpotentialriskcorrectproceduresforeverything.Forexample,reportinganythingthatisn'tworkingproperly,haviappropriateclothing,thingslikethat.Weknowwhattodonow,andwhotogoto.Thereareregularequipment,too,sothatproblemsarelesslikelytohappeninthefirstplace.3.H[聽力原文]Well,despitetalkswithseniormanagement,we'vebeenunablesofartoagreeonsomethingwhichalcanaccept.Managementknowwehaveafaircaseandthatwe'vewaitedalongtimecomparedtootherdepartments,whowereawardedriseslastyear.Soit'snotasifthey'reagainsttheideaitself...gottogetafinalfigurewhichstaffwillbehappywith.4.F[聽力原文]Therearevariousstageswegothrough.Wetryfirsttoreassurestaffandgivethemtheopportunittheirside.Welikefirsttodealwiththingswithintheoictio-tbetakenuntilthecasehasbeenthoroughlyinvestigated.Ofcourse,problemscanarisefromlotsofianythingtimekeepingorinappropriatedresstoactualbreachofcontract.Dismissalwouldbetheverylastcoandallemployeeshavetherighttoappealeventhen.5.C[聽力原文]fortheagreedessentialtime,butweallhavesomechoiceeachsideofthis.Ikeepmyownrecord,fortheagreedessentialtime,butweallhavesomechoiceeachsideofthis.Ikeepmyownrecord,canfitinotherthings,likemedicalappointments.IliketofeelI'vegotsomecontrolovermyproandIneedtobeabletoplan.Itmaynotsuiteveryone,butitcertainlyworksforme.SectionTwo●Youwillhearanotherfiverecordings.●Foreachrecording,decidewhateachspeakeristryingtodo.●Writeoneletter(A-H)nexttothenumberoftherecording.notuseanylettermorethanonce.●Afteryouhavelistenedonce,replaytherecordings.nominateasupplierpresentsalesfiguressupportaproposalrefuseanincrementE.agreetoexpenditureF.claimdamagesG.negotiateacontractH.requestapostponement1.D[聽力原文]ItakeyourpointBrian.IknowthatsinceGeorgeleftyou'vehadtotakeonsomeofhistaskswhicyouroriginaljobdescription.However,youwereallocatedseventy-fivepercentofSuzie'stimetopaperwork,soIfeelthatthesituation,althoughnotideal,is