羿華大酒店服務(wù)指南

服務(wù)指南ServiceDirectory羿華大酒店第1頁(yè)目錄：★總經(jīng)理致辭★大堂服務(wù)GRANDLOBBYSERVICES★客房服務(wù)GUESTROOMSERVICES★餐飲服務(wù)FOOD&BEVERAGESERVICES★安全指南SAFETYDIRECTORY★電話指南TELEPHONEDIRECTORY★電視指南TVDIRECTORY服務(wù)指南ServiceDirectoryPag.1第2頁(yè)羿華大酒店熱忱歡迎您光臨

歡迎您下榻羿華大酒店！

您到來(lái)，我們酒店全體員工都倍感榮幸，此服務(wù)指南為您詳細(xì)介紹個(gè)酒店各項(xiàng)服務(wù)及設(shè)施。若您有什么需要，請(qǐng)直接與酒店各部門(mén)聯(lián)絡(luò)，我們將竭誠(chéng)為您服務(wù)。非常榮幸您能選擇本賓館作為您下塌之處，我謹(jǐn)在此感激您給予我們支持與厚愛(ài)！我們將以飽滿熱情、全心全意服務(wù)來(lái)滿足您需求。為了方便您下塌期間起居和商務(wù)活動(dòng)，本[服務(wù)指南]為您提供所需服務(wù)項(xiàng)目與內(nèi)容，請(qǐng)您參閱選擇。為更加好地提升我們服務(wù)質(zhì)量，歡迎您在下榻期間對(duì)我們工作提出寶貴意見(jiàn)和提議，或您可填寫(xiě)一份“客人意見(jiàn)表”并投入前臺(tái)意見(jiàn)箱。愿我們能為您旅居生活增添一縷溫馨。意就是我們最終目標(biāo)。最終，希望您把在這里取得愉快經(jīng)歷告訴更多朋友，期待您再次光臨，謝謝！羿華大酒店總經(jīng)理

尊敬貴賓：Pag.2第3頁(yè)WarmlyWelcometoDameiHotel

WelcometoYiHuaLeGrandLargeHotel!Yourarrival,ourhotelstaffarehonored,thisguidedetailsforyourservicesandfacilitiesofahotel.Ifyouhavewhatittakes,pleasecontactdirectlywiththehoteleachdepartment,wewillwholeheartedlyforyourservice.Veryhonoredthatyoucanchoosethishotelasyoustay,Iwishtothankyouforthesupportandloveofour!Wewillbefullofenthusiasm,putone'sheartandsoulintoservicetomeetyourneeds.Inordertofacilitateyoustayduringthelivingandbusinessactivities,this[guide]servicesprovidetherequiredserviceprojectandcontentforyourselection,pleasereferto.Inordertoimprovethequalityofourservice,wewelcomeyourcommentsandsuggestionsonourworkduringtheirstay,oryoucanfillina"guestopinion"andputintothesuggestionbox.Wewouldliketoaddarayofwarmforlivingyourlife.Itisourultimategoal.Finally,Ihopeyougetherepleasantexperiencetellmorefriends,lookforwardtoseeingyouagain,thankyou!YiHua,generalmanagerofLeGrandLargeHotelPag.3Dearguests:第4頁(yè)大堂服務(wù)GRANDLOBBYSERVICES1.大堂副理AssistantManager

Tel-3位于酒店大堂內(nèi)，二十四小時(shí)為您提供服務(wù)。

TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2.聞?dòng)?留言Information/MessageTel-1

如您離開(kāi)酒店后需與來(lái)人或來(lái)電聯(lián)絡(luò)時(shí)，請(qǐng)把您去處及留言通知總服務(wù)臺(tái)。

YoucantellourinformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3.預(yù)定/接待Reservation/DeceptionTel-1酒店接待處二十四小時(shí)為您提供預(yù)定客房、住宿登記等服務(wù)。

TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.Pag.4第5頁(yè)4.收銀/結(jié)賬

Cashier

Tel-1

位于大堂總服務(wù)臺(tái)，二十四小時(shí)為您提供住宿期間所產(chǎn)生房費(fèi)、餐費(fèi)及其它費(fèi)用結(jié)算服務(wù)。

It'slocatedattheFrontDeskintheLobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5信用卡CreditCardTel-1歡迎您在飯店期間使用以下信用卡：銀聯(lián)絡(luò)列卡、長(zhǎng)城卡、牡丹卡、建行龍卡、金穗卡、維薩卡、萬(wàn)事達(dá)卡、運(yùn)通卡、JCB卡。

Welcometousethefollowingcards:Greatwall,thePeony,Longcard,theGoldEar,Visa,Master,AmericanExpress,DinersclubandJCBetc.

6.退房時(shí)間Check-outTimeTel-1酒店退房時(shí)間為中午14:00.敬請(qǐng)留心：超出14：00并在18:00前退房加收半天房費(fèi)，18:00以后退房按全天房計(jì)算。若需延遲離店時(shí)間，請(qǐng)與總服務(wù)臺(tái)聯(lián)絡(luò)。

Check-outtimeis13:00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter13:00amandthewholefeeifyoudoafter18:00pm.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.Pag.5第6頁(yè)7.客房門(mén)卡

RoomCardTel-1

酒店使用安全電子門(mén)鎖。退房時(shí)請(qǐng)將房門(mén)卡交與總臺(tái)收銀處。請(qǐng)留心：當(dāng)超出要求時(shí)間，門(mén)卡將不能開(kāi)鎖。您假如要續(xù)住，請(qǐng)至總服務(wù)臺(tái)辦理相關(guān)手續(xù)。

WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.8.行李服務(wù)

LuggageServiceTel-77777

我們?yōu)槟峁┑陜?nèi)無(wú)償行李運(yùn)輸或存放服務(wù)。

Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.9.大堂保險(xiǎn)箱

LobbySafeBoxTel-1

大堂接待處為您提供無(wú)償使用保險(xiǎn)箱，珍貴物品可存放在大堂保險(xiǎn)箱內(nèi)，酒店對(duì)留在客房?jī)?nèi)物品任何損壞或遺失不負(fù)任何責(zé)任。

Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.Pag.6第7頁(yè)10.租車(chē)服務(wù)

CarHireTel-77777

如需預(yù)定士，請(qǐng)與禮賓部聯(lián)絡(luò)，飯店為閣下提供二十四小時(shí)服務(wù)。PleasecontacttheConciergeifyouneedacar,theserviceisavailablefor24hours.11.停車(chē)ParkingTel-88022

酒店擁有停車(chē)場(chǎng)，請(qǐng)按指定車(chē)位停放車(chē)輛。有礙車(chē)道通暢、消防、安全及專用泊車(chē)車(chē)輛，如有損壞酒店不予負(fù)責(zé)。如需專門(mén)監(jiān)管車(chē)輛，請(qǐng)通知在場(chǎng)保安員，我們將會(huì)統(tǒng)計(jì)，妥善看護(hù)。酒店敬告各位車(chē)主，請(qǐng)勿將珍貴財(cái)物放在車(chē)內(nèi)，住店賓客可將珍貴物品交酒店存放處存放。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon'tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafepodesitboxoftheFrontDeskintheLobby.Pag.7第8頁(yè)客房服務(wù)GUESTROOMSERVICES1.客房中心HousekeepingCenter

Tel-6客房中心二十四小時(shí)為您服務(wù)，如有需要請(qǐng)致電房務(wù)中心。

Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.

2.客房清潔服務(wù)RoomCleaningTel-6

您若需要服務(wù)員盡快為您清潔房間，請(qǐng)將“請(qǐng)即清掃”牌掛于門(mén)外或與房務(wù)中心聯(lián)絡(luò)。

Hang"MakeupRoom"signboradatthedoororcallhousekeeping,andthenwewillcleanyourroomassoonaspossible.3.房間夜床服務(wù)Turn-downServiceTel-6酒店為您提供每日開(kāi)夜床服務(wù)。

Wehavedoturndownserviceforyoueveryday,pleasecontacthousekeepingcenter.Pag.8第9頁(yè)4.洗衣服務(wù)LaundryService

Tel-6

酒店為您提供干洗、水洗和熨燙衣物服務(wù)，天天早晨10:00前將要洗熨衣物放入洗衣袋，交于服務(wù)員，可當(dāng)日取回衣物。酒店還提供加急洗熨服務(wù)，可將衣物在4小時(shí)內(nèi)送回。詳情請(qǐng)參閱房間內(nèi)洗衣單。

Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10:00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.pleaserefertothelaundrylistinyourroom.fordetails.5.小酒吧Mini-Bar

Tel-6

客房?jī)?nèi)備有小酒吧，為您準(zhǔn)備了各種酒水及小吃。我們會(huì)每日補(bǔ)充消耗，同時(shí)您消費(fèi)額將被計(jì)入到您賬單。如有其它需要，請(qǐng)隨時(shí)與房務(wù)中心聯(lián)絡(luò)。

Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeepingifyouneed.6.房間加床服務(wù)ExtraBadTel-6

酒店為您提供加床服務(wù)，假如需要請(qǐng)致電房務(wù)中心。

Contactwithreceptiondeskforextrabedintheroomifyouneed.Pag.9第10頁(yè)7.送餐服務(wù)RoomService

Tel-5

請(qǐng)參閱《客房送餐服務(wù)菜單》，并與餐飲部聯(lián)絡(luò)。服務(wù)時(shí)間：09:30-02:00

Pleasecheck《RoomServiceMenu》andcontactF&BDivision.8.叫醒服務(wù)Wake-upCallTel-9請(qǐng)撥“”與總機(jī)接線員聯(lián)絡(luò)，確定為您叫醒時(shí)間。

Pleasedial“”tocontactwiththeOperatorandconfirmyourwake-uptime.9.電話TelephoneTel-6每個(gè)房間都配置長(zhǎng)途直撥?chē)?guó)際/國(guó)內(nèi)電話系統(tǒng)。如要撥打長(zhǎng)途電話，可參閱《電話服務(wù)指南》。

Everyroomisequippedwiththedirectinternationalanddomesticdialingsystem.10.電吹風(fēng)HairDryerTel-6客房?jī)?nèi)備有電吹風(fēng)可供您使用。Thereisahairdryerintheroomforyou.Pag.10第11頁(yè)11.冰塊IceCubeTel-6客房中心可認(rèn)為您提供冰塊，如有需要請(qǐng)與房務(wù)中心聯(lián)絡(luò)。Wepreparetheicecubeforyouinthehousekeeping.Pleasecantactusifyouneed.12.失物招領(lǐng)LostAndFoundTel-6如有物品遺失，請(qǐng)與客房中心聯(lián)絡(luò)。遺留物品酒店將保留三個(gè)月，易變質(zhì)物品保留三天。在上述期限內(nèi)無(wú)人認(rèn)領(lǐng)物品，酒店將會(huì)自行處理。Pleasecontacthousekeeping,ifyouhavethingslost.wewillkeepthelostthingsfor3months.Perishablegoodswillbekept3days.Weareentitledtodealwiththembeyondthedeadline.13.電視節(jié)目TVChannelTel-6酒店全部房間均有立體液晶電視，提供多種語(yǔ)言國(guó)內(nèi)外衛(wèi)星、有限電視頻道。Eachroomprovidesremote-controlcolorTVwithsatellite&cablechannels.Ifyouwanttoknowtheprogramarrangement,checkplaybillplease.14.網(wǎng)絡(luò)服務(wù)InternetServiceTel-3酒店客房為您提供無(wú)線及寬帶無(wú)償上網(wǎng)服務(wù)。Theguestroomshadfixedwithbroadbandaccessandwirelessinternetalso.Youcangetontheinternetinyourroomforfree.Pag.11第12頁(yè)15.空氣調(diào)整

AirConditionerTel-6

酒店裝有中央冷暖空調(diào)系統(tǒng)，每個(gè)房間都有獨(dú)立調(diào)整室溫控制器。如需幫助，請(qǐng)與客房中心聯(lián)絡(luò)。

Thehotelhasthecentralair-conditioningsystem.thereisindividualair-conditioningcontrolineveryguestroom.Forassistance,pleasecallhousekeeping.16.電源總開(kāi)關(guān)

EnergySaverTel-6

客房?jī)?nèi)配有電源總開(kāi)關(guān)。進(jìn)入客房，只需將門(mén)卡插入墻上控制開(kāi)關(guān)，客房?jī)?nèi)電源就會(huì)接通。離開(kāi)房間時(shí)，請(qǐng)不要忘記將門(mén)卡取出。

ThereisanEnergySaverineachroom.Youmaygettheelectricityinsertingtheroomcardintotheswitchonthewall.Don'tforgettotakethecardwhenyouareout.17.緊急情況EmergencyTel-1

如遇緊急情況請(qǐng)聯(lián)絡(luò)客房中心或總服務(wù)臺(tái)。Ifanyemergencyhappens,pleasecontacthousekeepingcenteroffrontdesk.Pag.12第13頁(yè)餐飲服務(wù)FOOD&BEVERAGESERVICES1.宴會(huì)預(yù)定BanquetReservation

Tel-2酒店設(shè)有不一樣格調(diào)大小宴會(huì)廳、快餐廳、中餐廳、火鍋廳、自助餐廳及27個(gè)主題貴賓雅間，如您需要安排宴會(huì)、酒會(huì)等相關(guān)社交宴請(qǐng)，請(qǐng)與餐飲預(yù)定中心聯(lián)絡(luò)。服務(wù)時(shí)間：07:00-21:00

Wehavedifferentkindsofsmallandbigbanquethalls、fast-foodrestaurant、chineserestaurant、hotpot、cafeteriaand27themebalconies.PleasecontactF&BReservationCenterifyouneedgettogetherandrelevantpublicactivities.Servicehours:07:00am-21:00pm2.宴會(huì)廳BanquethallsTel-2酒店設(shè)有8座不一樣格調(diào)大小宴會(huì)廳，共計(jì)個(gè)餐位，如您需要安排宴會(huì)、酒會(huì)等相關(guān)社交宴請(qǐng)，請(qǐng)與餐飲預(yù)定中心聯(lián)絡(luò)。

Wehave8differentkindsofsmallandbigbanquethalls，Totalseats.PleasecontactF&BReservationCenterifyouneedgettogetherandrelevantpublicactivities.Pag.13第14頁(yè)3.快餐廳

Fast-foodRestaurantTel-2

酒店配樓1樓和2樓設(shè)有快餐廳，可供92人同時(shí)用餐。營(yíng)業(yè)時(shí)間：07:00—20:30Thehotelbuilding1floorandthe2floorofafastfoodrestaurant,canaccommodate92peoplediningatthesametime.Businesshours:07:00-20:304.中餐廳ChineseRestaurantTel-2酒店配樓1樓設(shè)有中餐廳，可供150人同時(shí)用餐。營(yíng)業(yè)時(shí)間：11:30-14:3017:30-21:30Thehotelbuilding1floorintherestaurant,canaccommodate150peoplediningatthesametime.Businesshours:11:30-14:3017:30-21:305.火鍋廳HotPotTel-2酒店配樓2樓設(shè)有火鍋廳，可供322人同時(shí)用餐。營(yíng)業(yè)時(shí)間：11:30-14:3017:30-21:30Thehotelbuilding2floorwithhotpothall,canaccommodate322peoplediningatthesametimeBusinesshours:11:30-14:3017:30-21:30Pag.12第15頁(yè)安全指南SAFETYDIRECTORY1.為了使您在本酒店能愉快而安全居住，請(qǐng)您與我們合作并恪守以下辦法：

Toensureyouhaveapleasantstaywithus,weneedyourcooperation.Pleasedoasthefollowing:------請(qǐng)將現(xiàn)金和珍貴物品存放在大堂保險(xiǎn)箱內(nèi)。Pleaseplaceyourcashandvaluablesinthesafedepositboxinthelobby.------如您不希望接聽(tīng)電話，請(qǐng)通知酒店接線員。Advisehoteloperatorifyouwanttomissyourincomingcalls.------全部酒店員工均會(huì)身著制服，胸前佩戴員工牌，不然請(qǐng)勿讓他/她進(jìn)入您房間。Pleasenotethatonlyuniformedhotelemployeeswithnametagearepermittedtoserveyouinguestroombyyou.------假如您發(fā)覺(jué)任何疑點(diǎn)或可疑人物，請(qǐng)馬上通知大堂副理。Ifyouseeanysuspiciouspersonsoranyqueries,pleasecontacttheAssistanceManagerimmediately.------隨身攜帶門(mén)卡時(shí)，請(qǐng)妥善保管。請(qǐng)勿將門(mén)卡交給他人。當(dāng)您離店時(shí)，請(qǐng)務(wù)必將門(mén)卡償還總臺(tái)收銀處。Makesureyourselfwithyourroomcard.Donothandsyourroomcardtoanyotherpersonwhoisnotregisteredinyourroom.PleasereturnyourroomcardtotheCashierDeskwhenyoucheckout.Pag.15第16頁(yè)------離開(kāi)房間或晚上休息前，請(qǐng)關(guān)好門(mén)窗。請(qǐng)注意當(dāng)?shù)貧夂?，保重身體。外出游覽，請(qǐng)注意食品衛(wèi)生和安全。Toensureyoursafety,pleaseshutthewindowsanddoorofyourroombeforedepartingorsleepingatnight.Toensureyourhealth,pleasenoticethelocalclimate,takecareofyourselfandpayattentiontothefoodsanitationandsecurity.2.賓客注意事項(xiàng)Guest'sNotices------酒店設(shè)有消防水泵、滅火器材等消防設(shè)施，請(qǐng)勿隨意使用。Eachfloorequippedwithmodernfire-fightingequipment,Pleasedonotmovecasuallyexceptemergency.------入住時(shí)請(qǐng)出示身份證、護(hù)照或其它有效證件。Uponregistration,youarerequestedtoshowyourownidentificationcard,passportorothervalidcredentials.------請(qǐng)不要讓未登記入住客人在您房間過(guò)夜或轉(zhuǎn)租給其它人。Youarenotallowedtokeepunregisteredguestsinyourroomovernightorsublettheroom/bedtoanotherperson.Pag.16第17頁(yè)------易燃、易爆、有毒和放射性物品請(qǐng)勿帶入酒店內(nèi)。未經(jīng)許可，禁止在酒店客房?jī)?nèi)使用大功率電器燒煮食物或作其它用途。Inflammable,explosive,poisonousandradioactiveartclesarenotallowedtotakeintothehotel.Cookingorunauthorizedelectricityconnectionisnotallowedinyourrooms.------攜帶槍支、彈藥等必須登記，并按公安部門(mén)要求由公安部門(mén)代為保管。AllfirearmsandweaponsmustberegisteredandkeptbythePublicSecurityBureau.------嚴(yán)謹(jǐn)賭博、嫖娼、賣(mài)淫、偷竊、吸毒、走私販私等違法犯罪活動(dòng)。Illegalactivitiesorcriminaloffencesarestrictlyforbidden,suchasgambling,prostitution,drugtakingandsmugglingetc.------如違反《中華人民共和國(guó)治安管理處罰法》，將會(huì)受到對(duì)應(yīng)處罰。ThePublicSecurityBureauhastheauthoritytotakenecessaryactioninaccordancewiththeSecurityMaintenancePenaltyRegulationsofthePRCorotherrelevantlawsincasesofviolation.------請(qǐng)勿將寵物帶入酒店。Petsarenotallowedinthehotel.------請(qǐng)勿讓您小孩獨(dú)自在酒店公共區(qū)域或房間內(nèi)玩耍，以免發(fā)生意外。Toavoidanyaccident,pleasetakegoodcareofyourchildrenanddonotleavethemunattendedinpublicareasorroomofthehotel.Pag.17第18頁(yè)------依據(jù)公安機(jī)關(guān)相關(guān)要求，全部訪客請(qǐng)?jiān)谕砩?1時(shí)以前離開(kāi)酒店客房。AccordingtoPublicSecurityAuthority,visitorsaretoleavetheguestroomsbefore11:00pm.3.安保Safeguard

酒店安保人員及覆蓋公共區(qū)域閉路監(jiān)控為您提供全天候安全保障。為了您本身安全，請(qǐng)謹(jǐn)記在客房?jī)?nèi)鎖上雙重門(mén)鎖并在確認(rèn)訪客身份后方可開(kāi)門(mén)。如需任何安保服務(wù)請(qǐng)與大堂副理聯(lián)絡(luò)。ThesafeguardandCCTVequipmentwillensureyoursafetythewholeday.Foryoursafety,pleaseremembertolockthedoorwithdoublelocksandopenthedoorafterconfirmingtheguest'sID.Ifyouneedanysafeguardservice,pleasecontacttheassistantmanager.4火警FirePervention------為了預(yù)防火災(zāi)發(fā)生，客房?jī)?nèi)禁止使用明火、燒煮食物和使用大功率電器，請(qǐng)勿存放易燃易爆物品。請(qǐng)勿在床上吸煙。Pleasenotethatinordertoavoidcreatingfirehazards,cooking,openflamesandhigh-powerappliancearenotpermittedinguestroom.Nohazardousorinflammablechemicalsmaybestoredinstoredinguestroomsandpleasedonotsmokeinbed.------酒店每間客房均設(shè)有煙感報(bào)警器。當(dāng)煙霧超出一定濃度時(shí)，會(huì)自動(dòng)示警，相關(guān)人員將快速趕到現(xiàn)場(chǎng)處理。Pag.18第19頁(yè)Thereisasmokesensorineachroom.Itwillautomaticallyalarmwhensmokegetstatedsolubility.ThestaffsoftheSecurityDepartmentwilldealwithitsoon.------酒店配置了最先進(jìn)火災(zāi)報(bào)警系統(tǒng)，我們訓(xùn)練有素員工能夠應(yīng)付任何緊急情況。酒店和各個(gè)區(qū)域包含客房均安裝有煙感報(bào)警器和消防噴淋裝置。全部火警探測(cè)點(diǎn)均實(shí)施二十四小時(shí)監(jiān)控。如發(fā)生緊急情況，酒店會(huì)經(jīng)過(guò)公共廣播系統(tǒng)向您通報(bào)。Thereisthemostadvancedfirealarmsysteminthehotel.Ourprofessionalfirefightercancopewithanyemergency.Thereisalarmsensitivetosmokeandfirefightingset.Allfirealarmprobesaremonitoredallthetime.Oncethereisemergency,thehotelwillnoticetheguestsbypublicbroadcastingsystem.5.火警須知Firealarmnotice

假如您無(wú)法離開(kāi)房間Ifyoucan'tleavetheroom留在房間里------假如不能撤離，您房間是最安全地方。

Pleasestayintheroom.It'sthesafestplace.關(guān)閉空調(diào)-------為預(yù)防煙霧進(jìn)入您房間，請(qǐng)將空調(diào)開(kāi)關(guān)置于“OFF”位置。

Turnofftheairconditioninordertopreventthesmokediffuseintotheroom.Pleaseplacetheswitchto"OFF".Pag.19第20頁(yè)用濕衣服塞住門(mén)縫------濕毛巾、床單或毯子能夠預(yù)防煙霧從門(mén)縫中進(jìn)入房間。Stuffthegapofthedoorwithwetclothessuchaswettowel,bedspreadorcarpettopreventthesmokediffuseintotheromthroughthegapofthedoor.除去全部窗簾-------若不幸火災(zāi)由窗戶進(jìn)入，附近不能有任何易燃物。Removetheentirecurtain,ifthefirecomefromthewindows,thereshoulddon'tbeanycombustiblegoodsnearby.身體放低貼近地面------用一塊濕布蓋住口鼻方便呼吸。Placeyourselfontheground.Pleasecoveryourmouseandnosewithwettowelsothatyoucanbreathe.澆水------用垃圾桶往發(fā)燙物體表面如墻壁、房門(mén)澆水。Sprinklewater.Pleasesprinklewatertothesurfaceofburnedgoodssuchasthewallandthedoorwithtrashbin.不要打破窗戶------除非迫不得已。您可能稍后需要它們阻隔煙霧。Don'tbreakthewindowunlessyouhavetodo.Maybeitcanpreventthethicksmokelater.保持鎮(zhèn)靜------不要慌張，保持放松和思索。Keepcalm,relaxandthinkingabout.Pag.20第21頁(yè)

假如您被要求撤離房間

Ifyouareaskedtoleavetheroom

帶上您房卡-------假如您在直接房間里，請(qǐng)帶上房門(mén)卡。Pleasetakeyourroomcard.Ifyouareinyourroom,pleasebringyourroomcard.

先試探溫度-------用手背試探通向走廊房門(mén)是涼是燙。假如房門(mén)很燙請(qǐng)勿打開(kāi)。Pleasetrythetemperatureofthedoor.Trythedoorthroughtothecorridorwiththebackofyourhandtosurewhetheritiscoolorhot.Ifitistoohot,pleasedon'topenthedoor.

假如房門(mén)不燙，請(qǐng)小心打開(kāi)-------假如通向走廊房門(mén)并不燙，請(qǐng)小心打開(kāi)并注意濃煙。Ifitisnothot,pleaseopenthedoorcarefully.Ifthedoorthroughthecorridorisnothot,openitcarefullyandbecareofthethicksmoke.

假如門(mén)外有明火或濃煙-------快速關(guān)閉房門(mén)并留在房間。

Ifthereisfireorthicksmoke,pleaseclosethedoorquicklyandstayintheroom.

不要使用電梯-------如遇火警，請(qǐng)勿使用電梯。Pleasedon'ttakeelevator.Ifthereisfirealarm,don'ttakeelevator.

Pag.21第22頁(yè)電話指南TELEPHONEDIRECTORY1.撥打客房電話RoomtoRoomCalls

請(qǐng)您直接撥打房間號(hào)碼。例：撥打80808房，請(qǐng)直接撥打80801.

Ifyouwantdialtotheroom,pleasedialtheroomNo.directly,tomakeacallasfollowroomNo.80808

2.撥打外線電話OutsideCalls先撥“0”接通外線，聽(tīng)到撥號(hào)音后，接著撥打您所需要電話號(hào)碼。如有疑問(wèn)，請(qǐng)與總機(jī)“9”聯(lián)絡(luò)。Pleasedial"0"first.Afteryouhaveheardthedialingtone,dialthenumberyouwant.3.國(guó)內(nèi)直撥電話DDDCalls請(qǐng)先撥“0”，聽(tīng)到撥號(hào)音后，再撥地域電話代碼，最終撥您所需要電話號(hào)碼。撥號(hào)時(shí)請(qǐng)勿停頓。比如：撥打一個(gè)北京電話號(hào)碼：0+010+12345678城市編碼電話號(hào)碼Pag.22第23頁(yè)P(yáng)leasedial"0"first,thentheareacodeandwhatthenumberyouwantatlast.Donotpauseduringyourdialing.TomakeaDDDcalltobeijingisasfollows:0+010+12345678areacodetelephonenumber4.國(guó)際直撥電話IDDCalls請(qǐng)先撥“0”，然后撥對(duì)方所在國(guó)家電話代碼，最終撥您所要電話號(hào)碼，撥號(hào)時(shí)請(qǐng)勿停頓。例：撥打一個(gè)到美國(guó)電話號(hào)碼：0+00+1+12345678國(guó)家代碼地域代碼電話號(hào)碼Pleasedial"0"first,thentheareacodeandwhatthenumberyouwantatlast.Donotpauseduringyourdialing.TomakeanIDDcalltoUSAisasfollows:0+00+1+12345678countrycodeareacodetelephonenumber

Pag.23第24頁(yè)本賓館擁有先進(jìn)消防系統(tǒng)，并配置經(jīng)過(guò)訓(xùn)練保安，二十四小時(shí)值守，賓館員工均接收過(guò)安全及防火知識(shí)培訓(xùn)及訓(xùn)練，可確保賓客安全。如有火警發(fā)生，請(qǐng)閣下務(wù)必服從賓館及消防部門(mén)指揮，并按以下程序做好預(yù)防工作：1、熟悉您房間門(mén)背后安全疏散示意圖，如發(fā)生火災(zāi)，請(qǐng)按照指示路線，前往樓層安全通道抵達(dá)安全地帶；2、保持冷靜，切勿驚慌；3、撥打電話3971777或內(nèi)線電話6099通知賓館服務(wù)臺(tái)；4、取走客房IC卡鑰匙，切斷電源，快速離開(kāi)房間，尋找最近緊急出口；5、如走廊發(fā)生火警，小心觸摸門(mén)鎖，如把手發(fā)燙，切勿打開(kāi)房門(mén)；6、將洗手池放滿水；7、盡可能浸濕床單，填塞噴煙孔道。

Pag.23緊急火警程序

Thefireemergencyprocedure第25頁(yè)Fireprotectionsystemadvancedownsthishotel,andequippedwithtrainedsecuritypersonnel,24hoursonduty,hotelstaffreceivedsafetyandfireprotectionknowledgetrainingandtraining,canensurethesafetyofguests.Ifafireoccurs,pleasebesuretofollowthehotelandthefiredepartmentcommand,andcompletethepreventionworkaccordingtothefollowingprocedures:1,familiarwiththemapofsafetyevacuationschematicbehindyourroomdoor,incaseoffire,pleasefollowtheinstructionstothefloorsafepassageroute,reachthesafetyzone;2,staycalm,donotpanic;3,call3971777ortelephone6099informthehotelservicestation;4,taketheguestroomICcardkey,cutoffthepowersupply,quicklylefttheroom,lookingforthenearestemergencyexit;5,asthecorridorofafire,carefultouchlocks,suchashandhot,donotopenthedoor;6,thehandwashingpoolfilledwithwater;7,trytowetsheets,fillingthesmokechannel.

Pag.23緊急火警程序

Thefireemergencyprocedure第26頁(yè)住宿必須登記，登記時(shí)請(qǐng)主動(dòng)出示證實(shí)人身份證護(hù)照、回鄉(xiāng)證、居民身份證2、請(qǐng)勿使用自帶加熱器，炊具及熨燙工具3、請(qǐng)勿攜帶以下物品入店：A、貓、狗等小動(dòng)物B、刺激性、怪氣味物品C、大量私人物品D、易燃、易爆及揮發(fā)性物品E、其它對(duì)住店客人安全有影響物品4、禁止嫖娼、賣(mài)淫、吸毒、販毒、走私、聚眾賭博、流氓斗毆等犯罪活動(dòng)5、如客人因?yàn)槭韬?，將酒店物品損失或丟失，應(yīng)按要求進(jìn)行賠償，（附賠償價(jià)目表）6、未經(jīng)酒店允許，酒店設(shè)施除食、宿、飲外不能轉(zhuǎn)作其它用途7、請(qǐng)勿在酒店公共廳堂分發(fā)、張貼廣告8、請(qǐng)勿將私人用具放在酒店公共廳堂9、酒店無(wú)償提供珍貴物品保險(xiǎn)服務(wù)，詳細(xì)情況可在總服務(wù)臺(tái)問(wèn)詢處了解，對(duì)于非存放物品丟失，酒店恕不負(fù)責(zé)10、離開(kāi)房間時(shí)請(qǐng)將房門(mén)鎖好11、客人酒店消費(fèi)后簽帳單時(shí)，請(qǐng)向收款人員出示房間鑰匙和住宿卡12、客房在23：00之后請(qǐng)勿招待來(lái)訪者13、如客人付款期超出要求日期或?qū)嶋H消費(fèi)金額超出押金，酒店可要求客人付款14、如要換住客時(shí)間或更換房間，請(qǐng)通知前臺(tái)服務(wù)員15、請(qǐng)勿在房間里或家俱上隨意涂抹或安裝其它設(shè)備16、請(qǐng)勿隨意移動(dòng)客房?jī)?nèi)家俱，若需要請(qǐng)與樓層服務(wù)臺(tái)聯(lián)絡(luò)17、對(duì)嚴(yán)重反酒店要求，經(jīng)勸阻不聽(tīng)者，酒店有權(quán)取消其住房資格18、入店信息已與當(dāng)?shù)毓膊块T(mén)聯(lián)網(wǎng)Pag.23住客須知

Guestinformation第27頁(yè)Accommodationmustregister,registrationpleasetaketheinitiativetoproduceproofofidentitycardpassport,HVPS,residentidentitycard2,donotusethebuilt-inheater,cookerandironingtool3,donotcarrythefollowingitemsintotheshop:A,cats,dogsandothersmallanimalB,irritation,strangesmellgoodsC,alargenumberofprivategoodsD,flammable,explosiveandvolatilesubstancesE,theotherforin-houseguestssafetyinfluence4,isstrictlyprohibitedprostitution,prostitution,druguse,drugtrafficking,smuggling,gambling,gangfightingcrime5,iftheguestduetonegligence,thehotelpropertylossordamage,thecompensationshouldbecarriedoutaccordingtotherequirements,(withcompensationpricelist)6,withoutahotelisallowed,hotelfacilitiesinadditiontofood,lodging,drinkingandnotforotherpurposes7,notinthepublichallhoteldistribution,postingads8,donotuseprivateactivitiesonPublicHallHotel9,thehotelprovidesvaluableinsuranceservicesfreeofcharge,thespecificcircumstancescanunderstandthegeneralservicedeskinquiries,fornonstoreitemslost,thehotelwillnotberesponsible10whenyouleavetheroom,pleaselockthedoor11,theguesthotelconsumptionaftersignthebill,pleaseshowmeyourroomkeyandroomcardtothereceivables12,guestroomafter23:00donotentertainvisitors13,iftheguestpaymentexceedsthespecifieddateortheactualconsumptionexceedsthesumofthedeposit,thehotelguestrequestforpayment14,ifyouwanttochangetheguesttimeorchangingroom,pleaseinformthereceptionist15,donotintheroomorfurnitureappliedarbitrarilyorinstallotherequipment16,donotmovetheguestroomfurniture,ifnecessarypleasecontactthefloorservicedesk17,theseriousagainsthotelregulations,bynottodiscouragethelistener,thehotelhousingtherighttocancelitsqualifications18,tostoreinformationandlocaldepartmentsofpublicsecuritynetworkPag.23住客須知

Guestinformation第28頁(yè)大床單：200.00床枕套：30.00條棉被：300.00床中巾：30.00條浴簾：80.00條地巾：60.00條浴衣：300.00件臺(tái)燈：300.00套服務(wù)指南：100