演界網(wǎng)獨(dú)家18個(gè)谷歌app成功秘訣

TIP1218

Tips

for

successful

Google

Apps

migration

&

change

managementGoogle

gurus

weigh

in

on

how

to

grow

Google

Apps

adoption

in

your

organization(now

part

of)Google

Apps

migration

=

serious

change

management

atyour

organizationPrepare

the

soilOrganizational

transformation

starts

at

the

topTIP1We

have

a

set

of

email

communications

that

go

out

at

specific

times

outlining

the

change,

but

the

first

one

should

always

come

from

someone

as

high

up

in

the

organization

as

possible

–

the

CIO

or

CEOpreferably.

That

immediately

eliminates

it

being

labeled

an

‘IT

Project.’If

the

CEO

communicates

that

you

are

moving

to

Google

Apps,

that’s

a

statement.

That

tells

everyone

“this

is

serious”.Fintan

Murphy,

CEO

andCo-Founder,

Damson

CloudPlant

the

right

seedsCommunication

is

crucial

along

the

wayTIP2Whatwealwaysdoisidentifythecurrentinternalcommunicationmethodstheorganizationisusing,andanalyzehowwelltheseworkforthem.Basedonthis,wemaythenmendotherchannelsforthemtouse,whichwethinkwouldhaveahigherengagementratewithusers.Whatisimportantisthatweidentifythevalueinkeepingeveryoneintheorganizationinformed,aswebelievethisleadstoamoresuccessfulimplementationwhentheusersfeelinvolvedandpartoftheprocess.AndrewMartin,DirectorofSales,NetpremacyTIP3Communication

is

crucial.

You

need

to

create

a

positive

atmosphere

around

the

initiative

to

minimize

negative

chatter.

Develop

key

messages

and

create

collateral

for

your

campaign.

Create

an

“elevator”

speech

about

why

the

organization

is

moving

to

Google

Apps.

Develop

a

marketing

plan

with

a

consistent,

positive

message

and

sell

it

every

chance

you

get.Tending

a

huge

“Google

Apps”

garden

can

be

dauntingTake

small

stepsTIP4People

are

very

personal

about

the

look

and

feel

of

their

software.

They’re

very

connected

to

that.

Going

to

full

Google

Apps

right

away

was

going

to

disrupt

their

workflow

too

much.

I

found

that

email

andcalendar

were

separate

pieces

that

really

could

be

extracted

from

the

environment.

This

allowed

us

to

still

have

department

drives

and

shared

drives

and

slowly

move

our

way

as

the

benefits

became

clearer

to

use

Google

Apps.

We’re

heading

down

that

path.Doug

Perry,

IT

Manager,

Marie

SelbyBotanicalGardensTIP5The

key

is

to

find

the

right

balance

between

minimizing

the

time

where

different

users

are

on

different

systems,

but

also

making

sure

thateveryone

feels

supported

throughout

the

transition.Andrew

Martin,Director

of

Sales,

NetpremacyYour

garden

won’t

grow

overnightThe

right

training

strategy

makes

the

transition

smootherTIP6We

did

a

video

training

series

that

dives

into

each

aspect

of

Google

Apps.

These

were

recorded

through

Google

Hangouts

and

publishedinternally

for

later

training

sessions.

Subsequent

new

features

are

announced

via

Google+

as

well

as

through

our

internal

intranet.TimDickson,Director

of

Technology,

Auberge

ResortsTIP7Another

effective

addition

to

a

training

program

is

to

create

a

trainingwebsite.

This

is

a

great

way

to

promote

all

the

training

content

you’vedeveloped.

Add

videos

where

people

can

brush

up

on

the

basics.

This

is

a

good

place

to

add

a

training

calendar

where

users

can

click

on

a

particular

training

course,

get

information

about

it,

and

sign

up.

Add

alink

to

your

home

page

to

drive

traffic

to

the

training

site.TIP8I

do

a

monthly

tips

and

tricks

piece

and

many

of

them

don’t

come

from

Google.

I’ll

pick

something

that’s

very

practical.

As

an

example,

the

most

recent

one

was

about

a

feature

that

allows

Gmail

to

automatically

emailyour

daily

agenda

to

you

every

morning.Doug

Perry,

IT

Manager,

Marie

SelbyBotanicalGardensTIP9We

find

that

providing

regular

tips

and

further

updates

is

key.

As

Google

is

constantly

updated

and

new

applications

are

developed,

users

need

to

understand

that

their

learning

path

will

never

end,

and

they

will

always

continue

to

be

able

to

find

new

ways

of

working.

Encouraginga

culture

of

information

and

tip

sharing

internally

within

an

organization

is

vital

to

ensure

that

users

continue

to

learn

and

embrace

the

ideaof

collaboration.Andrew

Martin,Director

of

Sales,

NetpremacyGet

your

hands

“dirty”in

the

Google

Apps

soilKeep

the

Google

Apps

migration

fresh

and

interestingTIP10You

want

to

make

it

fun.

There’s

a

little

bit

of

Googliness

to

it,

but

ithelps

you

take

it

from

an

‘IT

Thing’

to

more

of

an

introduction

to

newtechnology

to

the

business.

Show

them

they’ll

be

able

to

do

Hangoutsand

be

better

able

to

communicate

with

staff

and

customers.

It

shouldbe

exciting

and

transformational.Fintan

Murphy,

CEO

andCo-Founder,

Damson

CloudTIP11Use

Google

Guides.

One

of

the

keys

to

the

success

of

a

Google

Apps

implementation

is

to

develop

a

core

group

of

committed

Google

Guides.

These

are

specially

selected

people

–

many

times

volunteers–

who

will

serve

as

your

on-the-floor

ambassadors,

counselors,advocates,

trainers,

and

your

front

line

of

support.TIP12We

did

Google

Advocates

Training.

Each

department

nominated

a

Google

Advocate

who

would

do

deep

training

with

myself

on

all

aspects

of

Google

Apps.

They

would

then

be

the

primary

point

of

contact

within

the

department

to

help

push

the

department

asa

whole

forward.TimDickson,Director

of

Technology,

Auberge

ResortsWeed

aggressivelyMake

a

clean

break

from

your

old

systemTIP13Making

a

clean

break

with

your

old

system

is

the

first

step

in

heading

offnegativity.

Trying

to

run

two

systems

at

the

same

time

will

only

cause

confusion

and

breed

more

resistance.TIP14It’s

a

challenge

and

you

will

get

resistance,

but

having

a

clear

cutoff

is

definitely

good.

We’ve

had

customers

that

have

done

it

in

batches

withsome

users

on

one

system

and

others

on

another.

That

doesn’t

work

as

well.

Google

calls

the

single

day

rollout

a

Global

Go

Live

date.We

call

it

the

Big

Bang

Rollout.

That’s

definitely

the

most

successful.

The

least

amount

of

time

you

have

employees

on

multiple

systems

the

better.Fintan

Murphy,

CEO

andCo-Founder,

Damson

CloudThe

sweet

smellof

success

is

comingPatience

is

key

when

addressing

concerns

and

challengesTIP15I

committed

to

meet

with

each

department

as

a

group

personallyboth

before

and

after

the

implementation.

It

really

helped

mitigate

any

resentment,

fear,

and

anxiety.

It

helped

me

as

well.

I

knew

what

the

bigtakeaways

were

going

to

be

as

a

result

of

that

training.Doug

Perry,

IT

Manager,

Marie

SelbyBotanicalGardensTIP16I

ran

a

customized

Google

training

session

where

I

went

around

the

room

and

asked

everyone

to

give

me

the

top

three

things

they

wanted

to

know.

I

listed

them

on

a

white

board

and

trained

them

on

all

those

things.

They

completely

converted

and

now

they’re

probably

the

most

positive

group

in

the

company.

It

was

all

about

training

andcommunication.Fintan

Murphy,

CEO

andCo-Founder,

Damson

CloudTIP17Each

year

we

met

with

the

General

Managers

to

show

the

advantages

of

a

given

feature

of

Google

Apps.

I

did

a

one

hour

presentation

showing

the

improvements

that

could

be

made

with

Google

Apps

vs.

our

current

way

of

doing

things.

Then

each

GM

brought

up

an

idea.

We

started

with

buy

in

at

the

top

of

each

location.TimDickson,Director

of

Technology,

Auberge

ResortsDisplay

the

beauty

of

yourGoogle

Apps

gardenShare

the

successTIP18Google

stresses

celebrating

success

along

the

way.

Here’s

how:Have

your

executive

sponsor

send

a

message

describing

the

success

of

the

deployment.

Explain

the

progress

made

toward

achieving

the

project

goals.Recognize

the

contributions

of

your

project

team

and

the

Google

Guides

through

email

or

a

post

on

the

intranet.Reward

users

who

have

embraced

Google

Apps.

Set

up

a

contest

to

come

up

with

the

most

innovative

new

uses

of

Google

Apps.Reinforce

your

Google

Apps

vision.

Reuse

your

original

marketing

campaign

tying

it

to

the

successes

achieved.Stay

vigilant

and

keep

focused!Good

luck

in

your

Google

Apps

migration

from

our

Google

gurusFintan

Murphy,

CEO

andCo-Founder,

Damson

CloudDoug

Perry,

IT

Manager,Marie

Selby

Botanical

GardensTim

Dickson,

Director

ofTechnology,

Auberge

ResortsAndrew