外事英語-Unit-1-Reception-PPT幻燈片

ContentsPart1:Definingthesubject:receptionPart2:InputFormsofaddressConversationtopicsReceivingforeignguestsPart3:OutputSituationalpractice:receivingpeopleattheairport/hotel/workplacePart4:Keywordstudy:etiquettePart1Definingthesubject:

receptionDefiningthesubject:receptionanounformofreceiving,ortoreceivesomething,suchasinformation,art,experience,orpeople.

Awelcome,greeting,oracceptance:afriendlyreception.Asocialfunction,oftenformal,forthereceivingofguests:aweddingreception.

Readmore:/topic/reception#ixzz1WD8B6YyereceptioninjtwPart2Input:GuidelinesandspecificsWelcometopicsofconversationGeneralguidelinesTopicstoavoidTopicsacceptableIdentify&Specify:anAmericancaseAperson'sjob/work-relatedmattersMaritalstatusSports,travel,food,music,movies,booksReligionPoliticsJokesCompliments

Readmore:/index.php?title=United_StatesFirstnameortitle?formsofaddress/bbc/page/85380/8/Formsofaddress:aUKcaseImagineyouareinBritainandyouareintroducedtothemanagerofManchesterUnited,SirAlexFerguson.HowwouldyouaddressSirAlexFerguson?KeywordsHierarchyPositionStatusGenderProfessionRankTitlePoweranddistanceDoyourownresearch&

takethechallengetaskClassify,defineanddistinguishthesekeywordsinsimpletermsandexemplify(illustratewithexamples)Rule1Forfirst-timemeeting,useatitleandhisorherlastnameuntilyouaretoldtodootherwise.Inmanycases,Americanswillinsistonusingfirstnamesalmostimmediately;thisisaculturalnormthatreflectsamorecasualbusinessstyleratherthanasignofintimacy.

Rule2Usetitlessuchas“Dr.”,“Ms.”,“Miss”,“Mrs.”,or“Mr.”,followedbythelastname.Ifyouarenotsureofawoman'smaritalstatus,use“Ms.”Ifawomandislikesthisterm,shewillusuallytellyouthecourtesytitlesheprefers.Ensurethatyourforeignacquaintancesknowwhatyouprefertobecalled.

Rule3Thenamesofbusinesspeoplereflectculturaldiversity.Ifyoumeetsomeonewithanamethatisdifficulttopronounceorotherwiseunfamiliartoyou,donotbeafraidtoaskhowtopronouncehisorhername.

Anexample:ProfessorSureshCanagarajahInsummaryAddressforeignguestsalwayswithrespectbyfollowinggeneralrules,butremainflexibletomeetpersonalpreferencesanddifferentsituations.HowtoReceiveForeignGuests?

Usuallyyoushouldlettheguestwalkontheright.Itispoliteforyoutoopenthedoorforhimorherandletthemgothroughthedoorfirst.Itisoffendingtocallayounglady‘Madam’,andyoushouldnotaskheraboutherage,salary,andotherprivatematters.Youcan’tsmokeunlessyouarepermitted.Makesurethatyou’recleanandtidy.

HowtoReceiveForeignGuests?

Onaformaloccasion,itisbesttodressinblackorblue.Don’tbehumbleorpushy,butshowrespectforthemandtheircustoms.

Youmustbepunctualandkeepyourpromise.Whenshakinghands,youcanusealittlestrength,butnottootightly.Youshouldalwaysuse‘please’,‘thanks’inyourtalks.Getreadytohelpyourguestwhenevertheyareintrouble.Elementstobeconsideredwhenhostingaforeigndelegation

a)Beawareofyourvisitorsbackgroundandpreparetomeetthemassoonastheyarrive.b)Makesureyouunderstandyourvisitors’objectivesandtheirdesireditinerary.c)Contactthedepartmentstobevisited.d)Makesuggestionstoenableyourvisitorstobestusetheirtime.Elementstobeconsideredwhenhostingaforeigndelegation

e)Draftareceptionproposalwhichcoversthefollowing:i) Meetingthevisitorsattheairportorstationii) Interviews/meetings/fieldvisitsiii)Reception/dinner/ceremonyiv)Hotel/transportation/security/communication

Part3Output:SituationalpracticeSituationalpracticeDialogueOne:meetingyourguestattheairportDialogueTwo:helpingyourguesttocheckinPracticebyraisingandansweringquestionsbyrole-play

DialogueOneWhichgoesfirst:self-introductionorconfirmationofthereceivedguest?Isself-introductionsupposedtobefollowedbypresentingthebusinesscard?Howtoestablishrelationshipuponfirstmeeting?Whatisthedifferencebetweenluggageandbaggage?Howtoclosetheconversationattheairport?Whattopicsmaycarryyouonalongthewaytohotel?DialogueOneDialogueOneHowtoinformtheguestaboutthehotel?Whatprocedurestogothroughwhencheckingin?Whatdetailstoremindtheguestwithspecialattention?Whatisthedifferencebetweenpassportandvisa?DialogueTwoPairPresentations

Withyourpartner,prepareafive-minutepresentationintroducing:hoteltypesroomtypesinthehotelInterpretingtaskAirportFacilitiesA.left-luggageofficeB.waitinghallC.check-incounterD.informationdeskE.boardinggateF.customsAirportFacilities(1)簽證(2)機(jī)場大樓(3)登機(jī)牌(4)抵達(dá)廳(5)客票(6)航空公司(7)直達(dá)航班(8)行李傳送(9)護(hù)照(10)海關(guān)手續(xù)(11)國際機(jī)場(12)安全檢查(13)入境(14)暈機(jī)(15)進(jìn)口部keywordsorphrases(1)visa(2)AirportTerminal(3)boardingpass(4)ArrivalHall(5)passengerticket(6)Airlines(7)directflight(8)luggageconveyer(9)passport(10)customsformalities(11)InternationalAirport(12)securitycheck(13)entry(14)air-sick(15)importdivisionkeywordsorphrasesPracticalsentences(1)您好，我一直期盼著見到您。(2)我是湯姆，中國紡織品進(jìn)出口公司的總經(jīng)理。(3)讓我把您介紹給我們經(jīng)理，史密斯先生。(4)我?guī)湍嵝欣?好嗎？(5)如果你需要任何幫助，請盡管告訴我。(6)——非常感謝你來接我?！挥弥x。(7)一路上很好吧！(8)我代表我們總經(jīng)理歡迎您。旅途如何？(9)飛機(jī)飛得很平穩(wěn)，機(jī)上的服務(wù)也很好。(10)這是你第一次來北京嗎？Practicalsentences(1)Howdoyoudo?I’mlookingforwardtomeetingyou.(2)MynameisTom,thegeneralmanagerofChinaTextileImportandExportCompany.(3)Letmeintroduce