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2022年山西省忻州市懺州田家炳中學(xué)高二英語模擬試題含解析一、選擇題1.Ateamofnurses________thedoctor________performingtheoperation.A.left;out B.a(chǎn)ssisted;in
C.helped;with D.conducted;in參考答案:B2.Up
to
now,
I______
as
far
asthe
fifth
chapterof“The
War
and
Peace”.A.amreading
B.have
read
C.hadread
D.read參考答案:B時(shí)態(tài)題的關(guān)鍵是抓住句中的一些關(guān)鍵的時(shí)間狀語。本題考察時(shí)態(tài)的關(guān)鍵是句中的時(shí)間狀語uptonow直到現(xiàn)在,該時(shí)間狀語所引導(dǎo)的從句通常都是和現(xiàn)在完成時(shí)連用,故本題選擇B項(xiàng)。句意:直到現(xiàn)在,我已經(jīng)讀了《戰(zhàn)爭與和平》這本書的第五章了?!究键c(diǎn)】考察時(shí)態(tài)【舉一反三】〖10山東〗Uptonow,theprogram_______thousandsofchildrenwhowouldotherwisehavedied.A.wouldsave
B.saves
C.hadsaved
D.hassaved〖答案〗D〖考點(diǎn)〗本題考查動(dòng)詞時(shí)態(tài)的用法?!冀馕觥骄湟鈶?yīng)為“截止到現(xiàn)在,這個(gè)項(xiàng)目已經(jīng)挽救了成千上萬的本來會(huì)死去的孩子的生命?!眜ptonow是現(xiàn)在完成時(shí)態(tài)的標(biāo)志,所以空格處使用現(xiàn)在完成時(shí)態(tài)。3.Ifyouhaveajob,
yourselftoitandfinallyyou’llsucceed.
A.dodevote
B.don'tdevote
C.devoting
D.notdevoting參考答案:A4.Theywokeup_______everythingaround______Afound;changed
Bfinding;changedCtofind;changing
Dtofind;changed參考答案:D5.Newscamefromthegovernment______thenewgraduateshadsomedifficultiesinopeningtheirownbusiness,theywouldbefinanced.A.thatif
B.whatif
C.whichif
D.whenif參考答案:A6.Whatyousaidjustnowdidhurthisfeeling,Ithink,________youshouldapologize.A.forwhich
B.towhom C.which
D.whom參考答案:A7.Accordingtostatistics,amanismorethantwiceaslikelytodieofskincancer_____awoman.A.than
B.such
C.so
D.as參考答案:D8.Itishightimewe___off.
A.
are
B.
were
C.
be
D.
willbe參考答案:B9.Everyyear,agreatmanyvisitorscometovisittheancienttree______the12thcentury,______hasbroughtalargeincome.A.datingfrom;which B.datedfrom;whichC.whichdatesfrom;that D.whichdatesfrom;it參考答案:A10.Ifeelitisyourhusbandwho_______forthespoiledchild.A.istoblame B.isgoingtoblameC.istobeblamed D.shouldblame參考答案:A這題考察固定詞組:betoblame“應(yīng)受責(zé)備”這是主動(dòng)表被動(dòng)的用法,句意是:我覺得你丈夫應(yīng)該為寵壞孩子受責(zé)備。選A。11.Thehotelwasn’tparticularlygood,butI_____inmanyworsehotels.A.wasstaying
B.stayed
C.wouldstay
D.hadstayed參考答案:D12.Theircarelessness______thefailure.Thatistosay,thefailure_____theircarelessness.A.resultedin;wasresultedfrom
B.resultedin;resultedfrom
C.resultedfrom;resultedin
D.wasresultedfrom;resultedin參考答案:B13.
Hecan’tfindaroom__________.
A.tolive
B.tolivein
C.tobeliving
D.forliving參考答案:B14.AfterstudyinginafamousmedicalcollegeinBeijingforfiveyears,Mary______herjobasadoctorinthecountryside.A.setout
B.tookover
C.tookup
D.setup參考答案:C15.—SorryI’mlate.Igotstuckintraffic.—_________.You’reherenow.Comeinandsitdown.A.Youarewelcome
B.Nevermind
C.Ihavenoidea
D.That’sright參考答案:B16._________totrainhisdaughterincomputer,heputanadlikethisinthepaper,“_________,acomputerteacherforaten-year-oldgirl.”A.Determined;Wanted
B.Determined;WantingC.Determines;Wanted
D.Determining;Wanting參考答案:A二、完型填空17.Yearsago,inasmallfishingvillageinHolland,ayoungboytaughttheworldabouttherewardsofunselfishservice.Becausetheentirevillagelivedonfishing,avolunteerrescueteamwasneededincaseofemergency.Onenight,thewinds
36
,thecloudsburstandastrongstormoverturnedafishingboatatsea.Thecrewintrouble
37
theSOS.Thecaptainoftherescuerowboatteam
38
thealarmandthevillagers
39
inthetownsquareoverlookingthesea.Whentheteamstartedtheirrowboatfoughttheirwaythroughthewildwaves,thevillagerswaited
40
onthebeach,holdinglampsto
41
thewayback.Anhourlater,therescueboatreappearedthroughthefogandthe
42
villagersrantogreetthem.Falling
43
onthesand,thevolunteersreportedthattherescueboatcouldnotholdanymore
44
andtheyhadtoleaveonemanbehind.Evenonemorepassengerwouldhavesurely
45
therescueboatandallwouldhavebeenlost.
46
,thecaptaincalledforanothervolunteerteamto
47
thesurvivor.Sixteen-year-oldHanssteppedforward.Hismothergrabbedhisarm,crying,"pleasedon'tgo.Yourfather
48
inashipwreck
(船只失事)10yearsagoandyourelderbrother,Paul,hasbeenlost49
forthreeweeks.Hans,youareallIhaveleft."Hansreplied,"Mother,Ihavetogo.
50
everyonesaidIcan'tgo,letsomeoneelsedoit?Mother,thistimeIhavetodomyduty.Whenthecallforservice
51
,weallneedtotakeourturnanddoourpart.Hanskissedhismother,joinedtheteamand
52
intothenight."Anotherhourpassed,whichseemedtoHans'motherlikeacentury.
53
therescueboatdashedthroughthefogwithHansstandingupinthebow.
54
hishands,thecaptaincalled,"didyoufindthelostman?"
55
abletocontrolhimself,Hansexcitedlycriedback,"Yes,wefoundhim.Tellmymotherit'smyelderbrother,Paul!"36.A.stilled
B.screamed
C.stopped
D.calmed37.A.setabout
B.sentout
C.cameupwith
D.tookover38.A.sounded
B.set
C.took
D.made39.A.gathered
B.followed
C.fought
D.struggled40.A.nervously
B.angrily
C.fearfully
D.happily41.A.hope
B.light
C.expect
D.try42.A.promising
B.hoping
C.cheering
D.standing43.A.uncomfortable
B.exhausted
C.disturbed
D.painful44.A.villagers
B.sailors
C.captains
D.passengers45.A.pushed
B.pulled
C.overturned
D.settled46.A.Anxiously
B.Strangely
C.Unexpectedly
D.Doubtfully47.A.lookafter
B.lookfor
C.lookout
D.lookon48.A.died
B.pulled
C.went
D.interrupted49.A.inthefire
B.atsea
C.onstrike
D.inthewar50.A.Howabout
B.Whatfor
C.Whatif
D.Whatwith51.A.comes
B.goes
C.flies
D.climbs52.A.appeared
B.disappeared
C.came
D.went53.A.Therefore
B.Firstly
C.when
D.Finally54.A.Making
B.Keeping
C.Showing
D.Cupping55.A.Hardly
B.Only
C.Seldom
D.Always參考答案:略三、閱讀理解18.閱讀理解Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlywilltelltheirtalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投資)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”—causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Manypeopledonotliketalkingtomachines,”saysDr.Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem—thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately;throwinginagiftvoucher(購物禮券)asanunexpected“thankyou”toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample,“Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase).Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinfomationisavailableinstantlyonscreen.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedsloganssuchas“wedoasweplease”.Ontheotherhand,themorecustomersarepromised,thegreatertheriskofdisappointment.1.WecanlearnfromParagraph2that.
A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetterserviceC.satisfiedcustomerscatchmoreattentionD.well-treatedcustomerspromotebusiness2.Thewritermentions“phonerage”(Paragraph3)toshowthat.
A.customersoftenusephonestoexpresstheirangerB.peoplestillprefertobuygoodsonlineC.customercarebecomesmoredemandingD.customersrelyontheirphonestoobtainservices3.Whatdoesthewriterrecommendtocreatecustomerdelight?A.Callingcustomersregularly.B.Givinga“thankyou”note.C.Deliveringaquickerservice.D.Promisingmoregifts.4.Ifamanagershouldshowhisempathy(inParagraph6),whatwouldheprobablysay?A.“Iknowhowupsetyoumustbe.”B.“Iappreciateyourunderstanding.”C.“I’msorryforthedelay.”D.“Iknowit’sourfault.”5.Customerdelightisimportantforairlinesbecause.
A.theirtelephonestyleremainsunchangedB.theyaremorelikelytomeetwithcomplaintsC.theservicescostthemalotofmoneyD.thepoliciescanbeappliedtotheirstaff
參考答案:DCCAB解析:1.推理判斷題。本段提出調(diào)查了三類人:接受到好的服務(wù)的人,遭到不公平待遇的人和有抱怨卻仍然忠誠的人。第一種人能夠促進(jìn)生意,第二種人會(huì)影響生意,第三種人的報(bào)怨得到公正處理后還是忠誠的。因此選D項(xiàng)。2.細(xì)節(jié)理解題。該段的第一句即是主題句,指出當(dāng)人們通過電話和網(wǎng)絡(luò)接受商品和服務(wù)時(shí),對顧客的關(guān)心也就成了新的挑戰(zhàn)。C項(xiàng)與本句意思相同。3.細(xì)節(jié)理解題。綜合第五段的內(nèi)容可知C項(xiàng)正確。4.推理判斷題。第六段指出如果服務(wù)達(dá)不到顧客的需要,顧客就會(huì)產(chǎn)生失落感,而彌補(bǔ)的做法就是道歉或解釋服務(wù)沒有達(dá)到標(biāo)準(zhǔn)的原因以及說明解決辦法,當(dāng)然要用和顧客同感的心理來解釋。后面舉的例子“Iknowhowyoumustfeel”也是重要提示。故選A項(xiàng)。5.推理判斷題。從第七段開始提出了在航空公司內(nèi)取悅顧客的必要性和做法。因此,航空公司乘客生氣的可能性更大,他們更容易遇到乘客的抱怨。
19.Whattimeisit?Mostpeopleareprettyaccurateintheiranswer.Andifyoudon’tknowforsure,it’sverylikelythatyoucanfindout.Theremaybeawatchonyourwrist;theremaybeaclockonthewall,desk,orcomputerscreen;ormaybeyou’reridinginacarthathasaclockinthedashboard(儀表板).Evenifyoudon’thaveatimepieceofsomesortnearby,yourbodykeepsitsownbeat.Humanshaveaninternalclockthatregulates(調(diào)節(jié))thebeatingofourheart,thepaceofourbreathing,thedischarge(排出)ofchemicalswithinourbloodstream,andmanyotherbodilyfunctions.Timeissomethingfromwhichwecan’tescape.Evenifweignoreit,it’sstillgoingby,tickingaway,secondbysecond,minutebyminute,hourbyhour.Sothemainissueinusingyourtimewellis,“Who’sincharge?”Wecanallowtimetoslipbyandletitbeourenemy.Orwecantakecontrolofitandmakeitourally.Bytakingcontrolofhowyouspendyourtime,you’llincreaseyourch
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