改進(jìn)員工工作表現(xiàn)(共16張PPT)

Welcome

toSupervisory

Skill

BuildersImproving

Employee

Performance歡迎參加主管人員技能培訓(xùn)之改進(jìn)員工工作表現(xiàn)Understand

Performance

EvaluationSkills

掌握員工評(píng)估的技能Formal

&

Informal

Coaching

正式與非正式

的輔導(dǎo)Disciplinary

Actions

采取紀(jì)律行動(dòng)3

Steps

Methods

3步工作法Objective

目標(biāo)Lesson

Outline

課程概要Benefits

of

Performance

Evaluation考評(píng)的益處Before,during

and

after

the

Performance

Evaluation考評(píng)之前，之中及之后Informal

Coaching

非正式輔導(dǎo)Formal

Coaching

正式輔導(dǎo)Disciplinary

紀(jì)律Employee

Complains員工訴怨Employee

Grievance

Process

員工投訴程序

Termination

解雇An

effective

evaluation

can有效的考評(píng)使您的員工能夠：Discover

the

strength

and

the

area

to

bei

mproved

發(fā)現(xiàn)自己的長(zhǎng)處和有待提高的方面Confirm

employee's

contributions

to

the

teamwith

the

supervisor

同主管共同肯定員工對(duì)集體工作的貢獻(xiàn)Career

Development

Plan

考慮長(zhǎng)遠(yuǎn)的職業(yè)計(jì)劃Benefits

of

Performance

Evaluation考評(píng)的益處As

a

supervisor,

evaluation

should

help

you作為主管，考評(píng)能夠幫助你：Establish

a

close

relationship

between

supervisors

andemployees

在您和員工之間建立更加親密的關(guān)系Indicate

that

you

can

help

them

to

achieve

the

operation

standard

表明您會(huì)幫助員工達(dá)到酒店經(jīng)營標(biāo)準(zhǔn)Improving

the

HR

arrangement

skills

改進(jìn)您的人力資源調(diào)

配技能Confirm

the

details

on

the

training

needs

確定具體的輔導(dǎo)需求Confirm

the

salary

grade

and

training

plan

確定工資級(jí)別及在職培訓(xùn)計(jì)劃Ben

efits

of

Performance

Evaluation

考評(píng)

的益處Before

Evaluation

考評(píng)之前■

T

ake

notes

regularly

經(jīng)常作記錄

Time

and

Location

時(shí)間及地點(diǎn)Preparation

準(zhǔn)備充分Self-

evaluation

員工自我評(píng)估List

the

evaluation

target

列出考評(píng)的目標(biāo)

Discuss

the

items

and

filling

in

th

e

form

與員工討論其中的內(nèi)容并填寫評(píng)估表Encourage

your

staff

to

communicate

with

you

鼓勵(lì)

員工同你交流Praise

employee's

performance

表揚(yáng)員工的工作成績(jī)Explain

your

access

解釋您的評(píng)定Constitute

the

action

plan

制定行動(dòng)計(jì)劃Expressing

you

like

to

help

your

staff

表明您愿意幫助您的員工Signing

the

signature

in

the

form

在評(píng)估表上簽名During

Evaluation

考評(píng)之中After

Evaluation

考評(píng)之后Considering

the

area

needs

to

be

i

mproved

考慮可以改進(jìn)的地方Assist

your

staff

to

get

the

progress幫助您的員工改進(jìn)工作表現(xiàn)Celebrate

when

your

staff

achieve

the

target

當(dāng)員工達(dá)到工作目標(biāo)時(shí)予以表揚(yáng)Confirm

the

next

evaluation

date

確定下一

次談話的時(shí)間Now

I

know

現(xiàn)在我知道了：Evaluation

can

effect

employee's

performance

考評(píng)可以影響員工的表現(xiàn)Evaluation

emphasis

is

not

the

personal

character,but

the

strength

and

the

area

to

be

improved

考評(píng)的

重點(diǎn)不是員工的個(gè)性，而是工作長(zhǎng)處及需要提高的地方Evaluation

can

improve

the

relationship

考評(píng)可以改善主管與員工之間的關(guān)系What

should

I

do

before

evaluation,

during

evaluationand

after

evaluation

在考評(píng)之前，之中及之后我應(yīng)該

做什么Informal

Coaching

非正式輔導(dǎo)J

ust

a

few

minutes,

noninterference

your

daily

joband

staff

僅需要幾分鐘，不干擾員工和你的日常工作。防患于未然，防止小問題發(fā)展成大問題。Let

your

staff

know

that

you

care

for

them

andappreciate

their

progress

使員工認(rèn)識(shí)到你關(guān)心他們，欣

賞他們的進(jìn)步。Help

your

staff

to

understand

and

achieve

hotel

quality

standard

幫助員工理解和達(dá)到酒店的質(zhì)量標(biāo)準(zhǔn)。Formal

Coaching

正式輔導(dǎo)Preparation

準(zhǔn)

備

工

作De

finitude

the

target

before

confirming

the

time

在確定時(shí)間之前，必須明確目標(biāo)。Avoid

staff

daily

job

and

off-time

when

confirmcoaching

time

確定輔導(dǎo)時(shí)間的時(shí)候，應(yīng)該避開員工的日常工作或工間休息時(shí)間。Collecting

evaluation

information

收集資料。Try

to

know

what

the

staff

think

about

the

coachingprocedure

and

topic

盡量了解員工對(duì)輔導(dǎo)程序和將要

討論的題目有什么想法。Encourage

staff

to

obey

hotel

P&P

and

ensure

to

realize

the

objective

鼓勵(lì)員工遵守企業(yè)規(guī)章，

以保證企業(yè)目標(biāo)的實(shí)現(xiàn)。Ensure

your

staff

to

work

together

securely

使員工能夠安全地一起工作。Create

an

respect

atmosphere

建立相互尊重和敬

業(yè)的氣氛。Three

Aims

of

Disciplinary

紀(jì)律約束的三個(gè)目的Tips

of

Disciplinary

Action采取紀(jì)律行動(dòng)的秘訣Avoid

the

public

area

避免公眾場(chǎng)合?！ake

actively

attitude

采取建設(shè)性態(tài)度·

Set

up

Disciplinary

Action

File

建立紀(jì)律行動(dòng)檔案Use

the

Direct

EncouragementEffectively

有效使用正面鼓勵(lì)Observe

your

staff

carefully

anddiscover

their

excellent

aspect

仔細(xì)觀

察員工，發(fā)現(xiàn)他們一貫出色的方面Make

a

decision

on

how

to

encouragethe

excellent

employee

決定如何獎(jiǎng)勵(lì)工作出色的員工。Tell

them

their

strength

告訴他們的工作

的強(qiáng)項(xiàng)是什么?How

to

Correct

your

staff

mistake?

如何糾正員工的錯(cuò)誤?State

the

P&P

陳述規(guī)章Explain

the

P&P

解釋規(guī)章Explain

the

be