國(guó)開(中央電大) 本科《商務(wù)英語(yǔ) 4》 形考任務(wù)(單元自測(cè) 1 至 8) 試題及答案

［［答案］form［［答案］form國(guó)開（中央電大）本科《商務(wù)英語(yǔ)4》形考任務(wù)（單元自測(cè)1至8）試題及答案說(shuō)明：課程代碼：04012。適用專業(yè)及層次：會(huì)計(jì)學(xué)、金融學(xué)、市場(chǎng)營(yíng)銷和物流管理本科。平臺(tái)考試網(wǎng)址：http：//www.ouchn.cn。單元自測(cè)1試題及答案題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索［題目］—Howwouldyouliketogo？［答案］I'dliketoflytoFrankfurtforastayoftwodays［題目］ behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.［答案］OnTOC\o"1-5"\h\z［題目］— ？—IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter13：00pm.［答案］Whendoyouplantoleave［題目］— ？—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.［答案］Canyoufillmein［題目］— ？—Yes,businessclass.［答案］Willyouflybusinessclass［題目］Canyoufillme ？Ineedsomedetailedinformation.［答案］in［題目］—HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.— You'vebeenitchingtogoonabusinesstripformonths.［答案］Great!Youmustbehappy.［題目］Ifyouareintending justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.［答案］tovisit［題目］Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's .［答案］checks［題目］Please anopenreturnflightfromBarcelonatoFrankfurt.［答案］book［題目］Theprocessingtime perembassy.［答案］varies［題目］Traveller'schecksaregenerally smallfacevalue.［答案］of［題目］Travellers,when thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.［答案］buying［題目］Weusedto cashadvances.［答案］have［題目］Youcandownloadandprintoffthe online.forit.forit.{［答案］T}翻譯：為句子選擇正確的翻譯（每題10分）。Canyoufillmein？{ABC}［答案］C.你能向我詳細(xì)介紹一下嗎？Notallrestaurantsacceptthecard.{ABC}［答案］B.并非所有酒店都接受此卡。Weusedtohavecashadvances.{ABC}［答案］A.我們以前是預(yù)支現(xiàn)金。Letmeknowhowyoulikelivingoutofasuitcase.{ABC}［答案］B.到時(shí)候告訴我你是怎么帶著旅行包生活的。Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller’schecks.{ABC}［答案］A.對(duì)發(fā)行機(jī)構(gòu)來(lái)說(shuō)，發(fā)行旅行支票提供融資便利是有利可圖的。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。HOWTOSCHEDULEYOURVISAAPPOINTMENTPaymentcanbemadewithaUnionPaydebitcardorincash.Youcan{［答案］B.pay}directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay{［答案］C.debitcard}orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip{［答案］A.based}onthetypeofappointmentforwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank{［答案］C.depositslip},logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe{［答案］A.appointmentsite},andenterthebankreceiptconfirmationnumberintotherequestedfield.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。TRAVELLER’SCHECKManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller'schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers'checks.{［答案］T}Therearenosignaturesoftravellerswhohaveboughtthechecks.{［答案］F}Quiteafewtravellersliketobuythechecks.{［答案］T}TravellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitBanksandtravelservicesarereluctanttoprovidetravellers'checks.{［答案］F}閱讀理解：根據(jù)文章內(nèi)容，完成選擇題(每題10分)。SCHENGENVISAAPPLICATIONSTEPSIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:AvalidnationalpassportEvidenceshowingthepurposeofyourtrip(e.g.hotelreservations)ProofofmedicalinsuranceAround-triptravelticketProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.Thispassageismainlyabout{ABC}.［答案］C.howtoapplyforaSchengenvisaIfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication{ABC}.［答案］A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationYoucandownloadandprintofftheform{ABC}.［答案］B.ontheInternetYouarerequiredtoshowthefollowingdocumentsEXCEPT{ABC}.［答案］C.abirthcertificateTheprocessingtimeis{ABC}perembassy.［答案］A.different單元自測(cè)2試題及答案題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索［題目］—Hello,isthatSailMovingCompany？— ？［答案］Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou［題目］—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture？［答案］Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove［題目］—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis？［答案］Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice［題目］—Whatdoesthecustomer'scomplaintsay？［答案］Hesayshehasn'tgottenbackthemonitorforrepairs［題目］—Whatisthedistancebetweenthenewbuildingandyouroffice？［答案］Itisabout15kilometers［題目］ thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.［答案］Whatever［題目］Customersoftenremain toabusinessthathasexcellentserviceeveniftheirpricesarehigh.［答案］loyal［題目］Customerswon'tfindstoreclerkssittingaround .［答案］watchingTVorplayingcards［題目］Ifanyofthearticlesaredamagedduringmove,youmaymakea forcompensationwithourcompany.［答案］claim［題目］Ifthingshave ,thepersonyou'retalkingtowillwanttoknowthereasons.［答案］gonewrong［題目］Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing.［答案］whattheyaresaying［題目］Someofthecustomers'complaintsseem .［答案］unacceptable［題目］Somestoresevenoffer lanesforcustomerswith10itemsorlesstocheckoutquickly.［答案］express［題目］TheAmericanideaofcustomerserviceis eachcustomerthecenterofattention.［答案］tomake［題目］Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull .［答案］refund翻譯：為句子選擇正確的翻譯（每題10分）。TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.{A；B；C}［答案］A.美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。Manyproductscomewithamoney-backguarantee.{A；B；C}［答案］B.許多產(chǎn)品都有退款承諾。Makesuretolookyourcustomersintheeye.{A；B；C}［答案］C.確保要直視顧客的眼睛。Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.{A；B；C}［答案］A.一定要想方設(shè)法，超越顧客的期望。Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.{A；B；C}［答案］A.最糟糕的事情是，在裝船之前的最后時(shí)刻，你發(fā)現(xiàn)訂單貨物有遺漏。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing{［答案］D.offered}.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.Topnotchservicewillcreate{［答案］E.loyalty}andareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis{［答案］A.vital}tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice？Alwaysmakeyourcustomera{［答案］C.priority}.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot{［答案］B.optional}；it'sarequirementforbusinessestosurvive.選自：http：//marketing.about.com/od/pl...ustomer-Service.htm閱讀理解：根據(jù)文章內(nèi)容，把每一段和其所談?wù)摰脑掝}相匹配（每題10分）。CUSTOMERSERVICETheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.{［答案］B.theAmericanideaofcustomerservice}Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon’tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon’thavetoaskhowmuchitemscost,sincepricesareclearlymarked.{［答案］D.honoredguest}Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarmthankyouandhaveanicedayfromtheclerk.{［答案］E.checkoutservice}InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,Yoursatisfactionisguaranteed.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.{［答案］A.satisfactionguaranteed}CustomerserviceinAmericagrowsoutofthebeliefthatthecustomerisalwaysright.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh.{［答案］C.customerloyalty}閱讀理解：根據(jù)文章內(nèi)容，判斷正誤(每題10分)。THEFEELGOODFACTORINCUSTOMERSERVICEAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows：Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ItisokaytosayIdon’tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthispersonwillbeabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfor.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.{［答案］F}Leaveyourcustomerwithanunansweredquestionisunacceptable.{［答案］T}Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.{［答案］F}Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.{［答案］T}Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.{［答案］F}單元自測(cè)3試題及答案題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索［題目］—Couldyoubesokindastoturndownthatrocknroll？I'mpreparingfortomorrow'smeetingreport..［答案］Sure.Sorrytodisturbyou［題目］ hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.［答案］Whoever［題目］Althoughhehassoughttofindapeaceful ,heisfacingmorepressurefromhisbusinessrivals.［答案］solution［題目］Atthesametime,thenegotiatorkeepsthingssecret wouldlimithis/herabilitytonegotiate.［答案］that［題目］—Hello,thisisLucasBowen.I'dliketoordersomemachines.— .Whendoyouneedthem？［答案］Noproblem［題目］—I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthissuggestion？［答案］Ok,Ithinkwe'vebothhavedoneourbestforthis［題目］—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery？［答案］I'dbehappyto［題目］Inbusiness，whateveryoudo,donot illegalbenefit.［答案］chase［題目］—Okaythen,sotoconfirm：a6%discountbutyoupayalltheshippingandinstallationcosts.— .I'llcallyoutomorrow.［答案］Thatsoundsallright［題目］Thatmightbeacceptable youhandletheinsurancefees.［答案］if［題目］Theirskilland hasgotthemonthesalesteam.［答案］enthusiasm［題目］Theywantedto adiscussiononeconomics.［答案］initiate［題目］Toattractinvestors,thegovernmenthas itstaxandlaborlaws.［答案］adjusted［題目］Wecan'tmanagethat youpayfortheinstallation.［答案］unless［題目］Whentherestoftheroom emotional,staycoolanduselogictonegotiateandclose.［答案］gets翻譯：為句子選擇正確的翻譯（每題10分）。Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.{A；B；C}［答案］A．通過(guò)理解非語(yǔ)言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語(yǔ)言性信息。Lookthepersonintheeyewithhonestyandrespect.{A；B；C}［答案］B．誠(chéng)實(shí)而尊敬地注視這個(gè)人。Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.{A；B；C}［答案］B.如果有可能，讓談判雙方花時(shí)間一起處于談判室以外的舒適氛圍，可能會(huì)有幫助的。Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.{A；B；C}［答案］C．這是因?yàn)闊o(wú)論誰(shuí)控制了談判的開始，誰(shuí)往往就能掌控談判的結(jié)果。Thenegotiationtablecanbeloadedwithagendas,egosandemotions.{A；B；C}［答案］A．談判桌承載著議事日程，自我意識(shí)和各種情緒。完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。Anotherexampleisreadingnon-verbalcommunication.{［答案］B.Beingableto}readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingaware{［答案］A.of}differentsignsandexpressions{［答案］B.that}apersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If{［答案］C.possible},itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto{［答案］A.sense}thedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。THEGOLDENRULESOFNEGOTIATINGTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow：ALWAYSSTARTTHENEGOTIATIONS.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.ALWAYSNEGOTIATEINWRITING.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.ALWAYSSTAYCOOL.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.{［答案］F}So,neverletbothpartiescontrolthenegotiations.{［答案］F}Negotiatingfirstandthenhavingtocreateadocumentdoesn’tneednecessarytimetoatransaction.{［答案］T}Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.{［答案］T}Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.{［答案］F}閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案（每題10分）。Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfactors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains,butcanalsobeinstrumentalinattainingconcessions.Positiveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeingstudiedjust{A；B；C}.［答案］C.notlongbeforeNegativeemotionsmay{A；B；C}makeconcessions.［答案］A.behelpfultoDuringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.{A；B；C}［答案］B.tosomeextendAttainingconcessionscanbedone{A；B；C}.［答案］C.bybothnegativeandpositiveemotionsIndifferentcultures,negotiatorsshoulduse{A；B；C}strategiestoshowpositiveandnegativeemotions.［答案］B.different單元自測(cè)4試題及答案題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索［題目］—Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus？— ,Susan.Thankyou!［答案］I'dloveto［題目］—Ihadareallygoodweekendattheseaside.［答案］Oh,I'mgladtohearthat［題目］Amongthecritiqueswereallegations somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.［答案］that［題目］—HowwasyourtriptoLondon,Jane？［答案］Oh,wonderfulindeed［題目］—Iamgoingtoaskforapayrise.［答案］Ithinkyoumaytalktoyourboss［題目］Itshould thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemforservicingit.［答案］berecognized［題目］Someinthemarketnowwantgovernment inordertoreducecosts.［答案］regulation［題目］Someofthe solutionswillsupporttheserequirementsbetteratthemoment.［答案］proprietary［題目］—Thanksforinvitingme,John,butI'vealreadymadeotherplans.— .Maybeanothertime.［答案］Oh!I'msorrytohearthat［題目］Theexecutiveteamhavetoholdanurgentmeeting theyseethebadmarketfeedback.［答案］because［題目］Thefranchisor thefranchiseeshouldobservetheregulationstomakethebusinessgowell.［答案］aswellas［題目］Theinstructiondescribescompletelythe anditssafetybasis.［答案］facility［題目］Trademarks,proprietaryservicemarksandregulationsneed carefully.［答案］tobeobserved［題目］Wedidn'tunderstandhowdifficultitwasto suchabreakfast.［答案］distribute［題目］Whiletheotherpeople anddiscussedtheproblemtogether,Tedignoredthem.［答案］interacted翻譯：為句子選擇正確的翻譯（每題10分）。Thefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavitalinterestinthebusiness.{A；B；C}［答案］A．因?yàn)樘卦S經(jīng)營(yíng)者在公司中有切身利益，他/她能夠比直屬雇員賺更多的錢。Itissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.{A；B；C}［答案］C．據(jù)說(shuō)美國(guó)所有的商家中，4%都是特許經(jīng)營(yíng)的。ButfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.{A；B；C}［答案］B．但是在美國(guó)授權(quán)特許經(jīng)營(yíng)者的規(guī)則與其他大多數(shù)國(guó)家的一樣，非常嚴(yán)格。Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.{A；B；C}［答案］C．如果不了解或看到公司的日常情況，就不要排除一個(gè)公司。Tobehonest,aftermanyyearsofhardwork,tearsanddisagreements,Ihavemadeitthrough.{A；B；C}［答案］A．說(shuō)實(shí)話，經(jīng)過(guò)多年的艱苦工作、淚水和意見(jiàn)分歧，我還是渡過(guò)了難關(guān)。閱讀理解：根據(jù)上下文，補(bǔ)全對(duì)話內(nèi)容（每題10分）。操作提示：通過(guò)下拉選項(xiàng)框，選擇答案。itdoesn'tsoundtoocomplicatedThenwhataboutthequalificationsofafranchiseeSure,whatdoyouwanttoknowThankyouverymuchforalltheinformationcouldyoutellmehowlongafranchisecontractwilllastAdawantstodofranchisebusinessandturnstoBillforsomeinformationaboutfranchisebusiness.ADA：Hi,Bill.Iamreallyinterestedinfranchisingopportunities.Wouldyoubeabletogivemesomeadvice？BILL：{［答案］C}？ADA：Ok,first,whatarethequalificationsthatafranchisorshouldhave？BILL：Generallyspeaking,afranchisorshouldbeawell-developedcompanywithbusinessresourcessuchasatrademark,tradenameandbusinessmodel.ADA：{［答案］B}？BILL：Afranchiseeshouldhavethenecessaryfunds,workgoalsandemployees,etc.ADA：Yes,{［答案］A}.Wouldyoupleasetellmesomethingaboutthefranchisefees？BILL：Ok.Thefeesforthefranchiseareaninitialfeeandausagefee.ADA：Now,{［答案］E}？BILL：Ingeneral,itisnolessthanthreeyears.Thenboththefranchisorandthefranchiseemaytalkabouttheconditions,andseewhetherthecontactneedstoberewritten.ADA：{［答案］D}.BILL：Mypleasure.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。FOURTIPSFORBECOMINGAFRANCHISEEIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.BEFOCUSDONYOURPREFERENCE.Onthestageofdecision-making,thebottomlineis：Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.BEPROACTIVEWITHYOURRESEARCH.Afteryou'vedeterminedwhatroleyouwantinafranchise,it'simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.READTHEFRANCHISEDISCLOSUREDOCUMENTCAREFULLY.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It'salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.{［答案］T}Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthebusiness.{［答案］F}Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.{［答案］T}Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.{［答案］F}Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.{［答案］F}閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案(每題10分)。Chinahasthemostfranchisesintheworldbutthescaleoftheiroperationsisrelativelysmall.EachsysteminChinahasanaverageof43outlets,comparedtomorethan540intheUnitedStates.Together,thereare2,600brandsinsome200,000retailmarkets.KFCwasthemostsignificantforeignentryin1987andiswidespread.Manyfranchisesareinfactjoint-ventures,asattheirformingthefranchiselawwasnotexplicit.F