2022年電大《管理英語4》與《公司概論》網(wǎng)絡核心課形考網(wǎng)考作業(yè)及答案

2022年國家開放大學電大《管理英語4》與《公司概論》網(wǎng)絡核

心課形考網(wǎng)考作業(yè)及答案

2022年國家開放大學電大《管理英語英網(wǎng)絡核心課形考網(wǎng)考作業(yè)及答案

100%通過

考試說明：2022年春期電大把《管理英語4》網(wǎng)絡核心課納入到“國開平臺”進行考核，它共有八個單元自測.

針對該門課程，給出了每個單元自測的二套標準題庫，在考試中可多次抽取試題，直至與其中的一套答案相近即

可。本文庫還有其他網(wǎng)核及教學考一體化答案，敬請查看。

單元自測1

第一套

一、選擇填空題（每題10分，共5題）

題目1

-Thisprojectistoobigformetofinishontime.

選擇一項：

C.r11giveyouahand

題目2

—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.

一.We'vebeenworkinghard,butstillgettingbehind.

選擇一項：

A.You'reright

題目3

AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskilIsweretobepromoted

intomanagementjobs.

選擇一項：

A.morelikely

題目4

TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebest

possibleworkers.

選擇一項：

C.onhowto

題目5

Theresponsibilitiesinhandbookthatmanagershavetobeconcernedwithefficiencyand

effectivenessintheworkprocess.

選擇一項：

B.indicate

題目6

二、閱讀理解：根據(jù)文章內容，判斷正誤(共50分)。

WhoKilledNokia?

Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththree

factors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)

thatitsleadersdidn，tseethedisruptiveiPhonecoming.

Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecause

ofdivergentsharedfearsamongthecompanyysmiddleandtopmanagerswhichledtocompany-wideinertia

thatleftitpowerlesstorespondtoApple,sgame.

Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,

engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamental

leadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.

Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershada

terrifyingreputation.SomemembersofNokia*sboardandtopmanagementweredescribedas“extremely

temperamentalwandtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficult

totellthemthingstheydidn，twanttohear.Secondly,topmanagerswereafraidoftheexternal

environmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddle

managers.

Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretold

thattheywerenotambitiousenoughtomeettopmanagers'goals.

Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,

filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.

Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearof

resourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldor

ambitiousenoughtoundertakechailengingassignments.

Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnel

selection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat

“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.”

Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,which

risksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevaried

emotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordination

andfeedbacktounderstandthetrueemotionintheorganization.

操作提示：正確選T,錯誤選F。

1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.F

2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.F

3.Nokia，stopmanagersweretoomoodytohearanythinggoodbutharsh.T

4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.F

5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternal

coordinationandtruth.T

第二套

一、選擇填空題（每題10分，共5題）

—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek?

選擇一項：

C.rdloveto,butI'mbusythisweek

題目2

—Wecouldletsomeofthestaffworkfromhome.?

一That，sagoodidea.

選擇一項：

B.Whatdoyouthinkofit

題目3

hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.

選擇一項：

A.Dueto

題目4

Itisthroughenthusiasmandquietintensitywetransformcreativityandvisionintothe

technologies.

選擇一項：

A.that

題目5

Theresponsibilitiesinhandbookthatmanagershavetobeconcernedwithefficiencyand

effectivenessintheworkprocess.

選擇一項：

B.indicate

題目6

二、聽力理解：聽錄音，選擇最佳答案（共50分）。

操作提示：通過下拉選項框，選擇答案。

1.WhatkindofroleisMelindatakingonforherjob?

C.Projectcoordinator.

2.HowlongwillMelindabetrainedforhernewrole?

B.Halfamonth.

3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject?

A.Onceamonth.

4.WhatkindofcontractcanMelindasignwithoutsidecontractors?

B.Standardtemporary-workercontract.

5.WhichonedoesNOTbelongtoMelinda'sresponsibilities?

A.Formulatetheindustrystandardofpayment.

單元自測2

第一套

一、選擇填空題（每題10分，共5題）

題目1

一identifytheproblemsthathavebeenoccurring?

一Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.

選擇一項：

C.Areyouableto

題目2

—Ifyoucan，tsaywhatyou，vecometosayatthemeeting,what'sthepoint?

—,butIthinkyoumightneedtochangeyourapproachsomewhat.

選擇一項：

B.Icanseethat

題目3

WhenthemessagefinallyreachedtheCommandCenter,it"mutated“tobecome一"Sendthree

andfour-pence,we'regoingtoadance.”

選擇一項：

B.had

題目4

EverytimeItriedtosaysomething,hewould______tosomethingelse.

選擇一項：

B.moveon

題目5

Ifdemandisrisingbutthefirmfromcommunicationfailure,thenstockswillfalland

therewillbeunderstaffing.

選擇一項：

C.issuffering

題目6

二、閱讀理解：根據(jù)文章內容，判斷正誤（共50分）。

HabitsofHighlyEffectiveCommunicators

It'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadership

areinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon，tcommunicateina

clear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:

1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership-yourbehaviorisyoursingle

greatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talign

withyourwords,youarestoringuptroubleforthefuture.

2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,

memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingisto

clarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichadd

complexity.Saywhatyoumeaninasfewwordsaspossible.

3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown;letyourvaluescomethroughin

yourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecome

overlyfixatedoneloquenceforeloquence'ssake;concentrateonbeingdistinctandreal.Peoplewant

real,peoplerespectreal,peoplefollowreal.

4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareand

whatyoucareabout.Don，thidebehindacomputerandonlyinteractwithpeopleelectronically-see

themfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday*s

environment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonal

connectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengaged

andthatyoucareaboutthemandtheirwork.

5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,and

goodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Because

youareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.

Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlook

forthenon-verbalcues.

操作提示：正確選T,錯誤選F。

1.Communicationandleadershipdon，talwaysgohandinhand.F

2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.F

3.Usingtechnicaljargonmakesaleaderconvincing.F

4.Communicatingsincerelyisalwaysthebest.T

5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.T

第二套

一、選擇填空題（每題10分，共5題）

題目1

—Howdidyourmeetinggoyesterday?

一actually,itwasreallyfrustrating.

選擇一項：

A.Notsogood

題目2

一Howcanyouexplainthelatestsituation?

一,Iknowitisallmyfault.

選擇一項：

A.Sorry

題目3

Ifdemandisrisingbutthefirmfromcommunicationfailure,thenstockswillfalland

therewillbeunderstaffing.

選擇一項：

C.issuffering

題目4

Ithinktheprimaryfactoristhere，sbeensomuchabsencelately.

選擇一項：

A.contributing

題目5

He'sleftnow,butproductivityhasn'tthatmuch.

選擇一項：

C.pickedup

題目6

二、完型填空（共50分）

操作提示：通過下拉選項框選擇正確的詞匯。

WhatWeHaveHere:AFailuretoCommunicate

Itistheweirdething.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimes

seemslikeitismoredifficulttoconnect-andstayconnected-withanyone.

Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?Writeontheir

Facebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?

Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththe

techno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsare

askedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.

Feelingsarehurt.

單元自測3

第一套

一、選擇填空題（每題10分，共5題）

題目1

—IamsorryforwhatIhavesaidtoyou.

選擇一項：

C.Don,tthinkanymoreaboutit.

題目2

-Wi11youhelpmearrangeameetingwithMr.Brown,please?

選擇一項：

C.SorryIcan*t.Ihavetofinishmyprojectrightnow.

題目3

IfItakethetimetotalkwithmymanageratthebeginningofaproject,weofftoagreat

startonthesamepage.

選擇一項：

A.canget

題目4

IbelievethatIhavealottocontributeateamenvironment,andamcomfortableinbothleadership

andplayerroles.

選擇一項：

A.to

題目5

Theteamcreatesanenvironmentpeoplearecomfortableincommunicating,advocatingpositions,

andtakingaction.

選擇一項：

C.inwhich

題目6

閱讀理解：根據(jù)文章內容，判斷正誤（共50分）。

TipsforTeamBuilding

Whenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplaying

gamesorhangingfromropes?Traditionally,manyorganizationsapproachteambuildinginthiswaybut,

then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatorthe

seminarfailstoimpactlongtermbeliefsandactionsbackatwork.

rmnotaversetoretreats,planningsessions,seminarsandteambuildingactivities一infact

Ileadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamwork

by“retreating“asagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuilding

assomethingyoudoeverysingleday.

?Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetrainingin

systematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowto

worktogetherasateamtoapproachtheproblem.

?Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinate

sharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessesthey

mutuallyown-theproblemisnotusuallytheirpersonalities;instead,itisoftenthefactthat

theteammembershaven,tagreedonhowtheywilldeliveraproductorservice,orthestepsrequired

togetsomethingdone.

?Buildfunandsharedoccasionsintotheorganization，sagenda—holdpotlucklunches,take

theteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusement

park.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.

?Useicebreakersandteamworkexercisesatmeetings一thesehelpteammembersgettoknoweach

other,sharedetailsabouteachotherslives,andhavealaughtogether.

?Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuying

everyonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgift

certificates.Theonlythinglimitingyouisyourimagination.

Ifyoudothetypesofteamworkbuildinglistedabove,you'11beamazedattheprogressyouwill

makeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethanthey

everthoughtpossible-together.

操作提示：正確選T,錯誤選F。

1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.T

2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissues

andtoimproverealworkprocessesforteambuilding.F

3.“Retreat“inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.F

4.Icebreakingmotivatesteammemberscompetewitheachother.F

5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.T

第二套

一、選擇填空題（每題10分，共5題）

題目1

—IamsorryforwhatIhavesaidtoyou.

選擇一項：

C.Don,tthinkanymoreaboutit.

題目2

—CouldIborrowyouriPadforafewhours?

選擇一項：

B.Sure,hereyouare.Enjoyyourtime.

題目3

Regularandconcretefeedbackisimportantwhoisnotperforminguptoherpotential.

選擇一項：

B.whendealingwithaworker

題目4

Teammembersareasuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledge

tocontribute.

選擇一項：

B.viewed

題目5

Inhighschool,Iamequallycomfortableasamemberofateamandindependently.

選擇一項：

B.working

題目6

二、閱讀理解：根據(jù)文章內容，完成選擇題（共50分）。

ATeamworkGame

Ateamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,bright

andenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn，tshare

informationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselves

andnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairs

hadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplaced

aroundtheroom.

Inthecenteroftheroomwasabigboxofballoonsthathadn，tbeenblownupyet.Theteamleader

instructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobe

carefulnottobursttheballoon.

Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegame

thesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.

Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackin

andaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsin

theroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthat

theywerethengoingtomoveontothethirdroundoftheactivity.

Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengive

thatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.

Theteamleadersummarizedtheactivitythus:"Wearemuchmoreefficientwhenwearewillingtoshare

witheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.”

Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.

Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhatthey

candofortheteam.

操作提示：通過題目后的下拉選項框選擇正確答案。

1.Thisteambuildingeventwasaimedat

B.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachother

2.Thiseventwasheldin

A.aself-servicerestaurant

3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity?

C.5.

4.Whichstatementbelowiscorrect?

C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.

5.Whatwastheeventgoingtoteachtheseemployees?

A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.

單元自測4

第一套

一、選擇填空題（每題10分，共5題）

題目1

—CanIgetyouacoupleoftea?

選擇一項：

A.That,sveryniceofyou

題目2

—DoyoumindifIusevoucherstospendinarestaurant?

選擇一項：

B.Notatall.Goahead.

題目3

Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorher

staff.

選擇一項：

C.excels

題目4

______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheir

performance.

選擇一項：

C.Beingableto

題目5

Al1theteammemberstriedtheirbest.Welostthegame,.

選擇一項：

A.however

題目6

二、聽力理解：聽錄音，判斷正誤（共50分）。

請聽錄音：

操作提示:正確選T,錯誤選“F”。

1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveevery

threemonthsatthebeginning.F

2.BradfromhumanresourcessupportsScott*sidea.T

3.CarlottaisthemanagerofHRD.F

4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceive

thesamerewardingthings.F

5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonly

havematerialawardsandnodayoff.T

第二套

一、選擇填空題（每題10分，共5題）

題目1

-Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.

選擇一項：

C.Thanksforyourcompliments.

題目2

-CanIgetyouacoupleoftea?

選擇一項：

A.That*sveryniceofyou

題目3

______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheir

performance.

選擇一項：

C.Beingableto

題目4

Companiesareinterestedinyoursoftskillstheyareinyourhardskills.

選擇一項：

B.as???as???

題目5

Alltheteammemberstriedtheirbest.Welostthegame,.

選擇一項：

A.however

題目6

二、閱讀理解：根據(jù)文章內容，完成選擇題（共50分）。

HowGoogleContinuestoKeepEmployeesHappy

WorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthe

last15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,

youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.

WorkingforGoogleconieswithperksthatmostotherorganizationscan，tprovide--bowlingalleys,

freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany'ssecrettosuccessisputting

thesameamountoftimeandeffortintokeepingemployeeshappyasitdoesintoinnovatingproducts.

Backwhenthecompanywasjustastart-up,co-foundersLarryPageandSergeyBrinhadthegoal

ofmakingGoogleaplacethemosttalentedpeoplewantedtoworkat.Theirideawassimple:creating

aworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyal

tothecompany.

“It'slessabouttheaspirationtobeNo.1intheworld,andmorethatwewantouremployees

andfutureonestoloveithere,becausethat*swhat'sgoingtomakeussuccessful,“saidKarenMay,

theVicePresidentofpeopledevelopmentatGoogle.

Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiring

andchallenging.EveryemployeeatGooglehastheopportunitytospend20%ofhisorherworkingtime

onaprojecttheychoose.Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundane

tasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.

Lastly,Googleshowseachemployeejusthowimportantheorsheistothecompany.Eachemployee,

regardlessofherspotonthetotempole,hasaninfluenceonhowGoogleperforms.

“Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivingthemavoice,

andyoureallylisten,“Maysaid.

GoogledoesjustthatbyhostingemployeeforumseveryFriday,wheretheydiscussthe20most-asked

questions.Employeeshaveaccesstoallcompanyinformation,addingasenseoftrust,andemployees

andleadersworktogethertosolveproblems.

操作提示：通過題目后的下拉選項框選擇正確答案。

1.HowwouldyoudescribeGoogle?

B.Largeglobalenterprises

2.WhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?

A.PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.

3.WhofoundedGoogle?

A.LarryPageandSergeyBrin

4.IfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT?

B.Onlyworkfortheprojectyouchoose.

5.WhatisGoogle'ssecrettosuccess?

C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.

單元自測5

第一套

一、選擇填空題（每題10分，共5題）

題目1

—IthinkIhavemadeagreatmistake.

選擇一項：

C.Idontthinkso.It'snotyourfault.

題目2

—Whydidn，tyoucometomybirthdaypartyyesterday?

選擇一項：

B.Sorry,butmywifehadacaraccident.

題目3

MyleathershoescostmethelastpairsIbought.

選擇一項：

C.threetimesasmuchas

題目4

Theworkmenwanttothenumberofworkinghoursandtoincreasepay.

選擇一項：

B.decrease

題目5

Lindawalkedatthehead,byhercolleagues.

選擇一項：

A.followed

題目6

二、閱讀理解：根據(jù)文章內容，判斷正誤（共50分）。

PerformanceManagementandPerformanceAppraisal

Performancemanagementaimstoacknowledgeemployeeachievements,supporttheirpersonaland

professionaldevelopment,andmotivateandempowerthemtoperformtheirworkeffectively.

Performancemanagementhelpsemployeestodeveloptheirunderstanding,knowledgeandskillssothat

theycancontributetotheachievementoftheenterprise'sgoalsandgainpersonalandjobsatisfaction.

Itisavitalpartofanyqualityhumanresourcesystem.

Everyenterprisewantsandshouldexpecthighperformancefromeachemployee.Theelementsofa

competency-basedperformancemanagementsystemwill,ifimplementedwell,enablehighperformance

whichwilldefineenterpriseandpersonalsuccess.Usingperformancemanagementprocesses,an

enterprisecanbebetterplacedtomeetcompetitivechallenges.Thisisdoneby:

?identifyingthecriticalpositions

?determiningthemostimportantcompetenciesforthosepositions

?providingtheeducation,trainingandfeedbackrequiredbyemployees

?holdingeachpersonaccountablefortheirresults

ThekeytotheperformancemanagementprocessisiperformanceappraisaT.Performanceappraisal

issimplyanevaluationofhowwellanemployeeperformshisorherjobcomparedtoasetofpredetermined

standards.Itisasystematicprocessoffeedbackonanemployee'sworkperformance,andagreement

tofuturetrainingplans,jobgoalsandjobaspirations.

Tobeeffective,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethe

basisoffeedbackaswellasofsettingfuturegoals.Unitsofcompetencyprovideaveryeffective

toolforsettingbenchmarksorcriteriaforworkperformance.Theperformancecriteriawithinunits

ofcompetencycanbeusedasmeasurestoassessagainstinaperformanceappraisalorreview.

操作提示：正確選T,錯誤選F。

1.Performancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.T

2.Theaimofperformancemanagementistopunishtheunqualifiedemployees.F

3.Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,

trainingandfeedbackrequiredbyemployees,forexample.T

4.Everyenterprisecanexpecthighperformancefromeachemployee.F

5.uPerformancemanagementisalsocalleduperformanceappraisalv.F

第二套

一、選擇填空題（每題10分，共5題）

題目1

一IthinkIhavemadeagreatmistake.

選擇一項：

C.Idon,tthinkso.It'snotyourfault.

題目2

一Over-the-top?Youmean…

選擇一項：

A.Well,sometimesyourco-workersfeelthatyouaretooloud.

題目3

Theyhavecometotheconclusionthiswinterwillbeevencolderthanbefore.

選擇一項：

A.that

題目4

Pleaseaskthesolicitorwhathiswouldbetotakethecasetocourt.

選擇一項：

B.fee

題目