辦公室英語-接電話與打電話課件

辦公室英語——接電話1.接電話必備第一句：自報(bào)家門經(jīng)典表達(dá)：Hello,ABCCompany.ThisisXXX.HowmayIhelpyou?

您好，ABC公司，我是XXX。有什么可以幫您嗎？舉一反三：Goodmorning.ABCCompany.ThisisXXXspeaking.MayIhelpyou?Thankyouforcalling.You’vereachedABCCompany.ThisisXXX.辦公室英語-接電話&打電話2.接電話必備第二句：Ta不在，請稍等片刻經(jīng)典表達(dá)：XXXisnotavailableatthemoment.Couldyouholdforafewminutesplease?

XXX現(xiàn)在無法接聽您的電話，您能稍等片刻嗎？舉一反三：XXXiswithaclientnow.Wouldyoumindholdingforamoment?XXXiscurrentlyunavailable.Canyoupleaseholdforamoment?辦公室英語-接電話&打電話3.接電話必備第三句：我為您轉(zhuǎn)接

經(jīng)典表達(dá)：I’lltransferyourcalltoXXX.我將為您轉(zhuǎn)接到XXX。舉一反三：I’lltransferyouovertoXXX’sline.I’llputyouthrough.I’llputXXXonthephone.I’llgetXXXforyou.辦公室英語-接電話&打電話4.接電話必備第四句：稍后再打給您經(jīng)典表達(dá)：WouldyouleaveyournameandnumberandIcancallyouback?

您能留下您的姓名和電話嗎？我稍后再打給您？舉一反三：DoyouhaveanumberIcanreachyoubackat?I’llbegladtoreturnyourcallifyouwillleaveyournameandnumber.辦公室英語-接電話&打電話5.接電話必備第五句：您需要留個(gè)口信嗎？

經(jīng)典表達(dá)：MayItakeamessageforyou?我能為您留個(gè)口信嗎？舉一反三：Canyouleaveamessage?Wouldyouliketoleaveamessage?CanItransferyoutoXXX’svoicemail?辦公室英語-接電話&打電話6.接電話必備第六句：您能再重復(fù)一遍嗎？經(jīng)典表達(dá)：Wouldyourepeatthatplease?請您再重復(fù)一次好嗎？舉一反三：Ibegyourpardon?Wouldyousayitoncemoreplease?Couldyourepeatwhatyoujustsaid?辦公室英語-接電話&打電話7.接電話必備第七句：感謝致電，結(jié)束通話經(jīng)典表達(dá)：You’vereallyhelpedmealot.你真是幫了我大忙。舉一反三：Thankyouforyourhelp.That’sverykindofyou.Thankyousomuch.Manythanks.辦公室英語-接電話&打電話辦公室英語——打電話1.打電話必備第一句：自我介紹經(jīng)典表達(dá)：Hello,thisisXXXfromhumanresource.MayIspeaktoXXX?

你好，我是人力資源部的XXX。請問XXX在嗎？舉一反三：Goodmorning.ThisisXXXwithABCCompany/Department,callingfromBeijing/Shanghai.CanIspeaktoXXX?Hello.It’sXXXfromABCCompany.IsXXXhere?辦公室英語-接電話&打電話2.打電話必備第二句：說明來電原因經(jīng)典表達(dá)：I’mcallinginregardstotheorderXXXmade3daysago.

我打電話來是為了問一下關(guān)于XXX三天前下的訂單的情況。舉一反三：I’mcallingtotheannualreport.I’mcallingaboutthecontract.辦公室英語-接電話&打電話3.打電話必備第三句：Ta什么時(shí)候回來？經(jīng)典表達(dá)：WhencanIexpecthimback?他大概什么時(shí)候會(huì)回來？舉一反三：Whenwillhebeback?Whenwouldbeagoodtimetoreachhim?Whenwillshebeavailabletotakemycall?辦公室英語-接電話&打電話4.打電話必備第四句：我能留個(gè)口信嗎？經(jīng)典表達(dá)：MayIleaveamessageforhim?我能給他留個(gè)口信嗎？舉一反三：Couldyoupleaseconnectmetohisvoicemail?IthinkI’llleaveamessage.辦公室英語-接電話&打電話5.打電話必備第五句：請Ta給我回電好嗎？經(jīng)典表達(dá)：Pleasetellhim/herthatXXXcalledandhavehim/herreturnmycall.

請告訴他/她XXX打過電話，讓他/她給我回電。舉一反三：PleaseletXXXknowIcalledandhavehim/hercallmebackASAP.CouldyoutellXXXtoringmeback?辦公室英語-接電話&打電話6.打電話