民航地勤英語第一冊課件-unit

CivilAviationGroundServiceEnglishVolume1Cou目錄contentsBasicknowledgeofcivilaviationgroundhandlingEnglishAirportGroundServicesOnboardserviceEmergencysituationhandlingBasicknowledgeofcivilaviationgroundhandlingEnglish01機場詞匯包括飛機跑道、停機坪、登機門、行李提取區(qū)等機場設施和區(qū)域的專用詞匯。航空器詞匯描述不同類型航空器的專用詞匯，如客機、貨機、直升機等。服務人員崗位詞匯涉及機場地勤人員的職位名稱和職責描述，如機務、安檢、調(diào)度員等。CommonVocabularyforCivilAviationGroundHandling123描述飛機、車輛在機場的移動和交通規(guī)則的常用短語。機場交通涉及航班起飛、降落、延誤等調(diào)度工作的常用短語。航班調(diào)度與安排描述行李托運、安檢流程的常用短語。行李托運與安檢CommonPhrasesforCivilAviationGroundHandling詢問性語句用于詢問機場工作人員或旅客信息的句子結(jié)構(gòu)，如“請問您的航班號是多少？”。陳述性語句用于描述事實、提供信息的句子結(jié)構(gòu)，如“航班將于X點起飛”。指令性語句用于指導機場工作人員或旅客完成特定任務的句子結(jié)構(gòu)，如“請將行李放在X光機上進行檢查”。CommonsentencestructuresforcivilaviationgroundhandlingAirportGroundServices02VSTheserviceprovidedbythegroundreceptionteamtocheckinpassengersandhandletheirluggage.Thisincludesbothonlinecheck-inandtraditionalcheck-inmethods.ArrivalservicesThegroundreceptionteamalsoprovidesassistancetoarrivingpassengers,includingcustomsclearance,immigrationclearance,andretrievingluggage.Airportcheck-inAirportgroundreceptionservicesSecuritycheckAllpassengersandtheirluggagemustpassthroughsecuritycheckstoensurethesafetyoftheflight.Airportsecuritypersonneluseadvancedtechnologytoscreenpassengersandtheirbelongings.SecuritycontrolAirportsecuritypersonnelalsoenforceairportregulationsandsecuritymeasurestomaintainorderandsafetywithintheairport.AirportsecurityservicesAirportbaggagecheck-inserviceBaggagehandlingThebaggagecheck-inservicehandlestheluggageofpassengers,ensuringthatitisproperlytaggedandloadedontotheplane.BaggagestorageIfpassengersneedtostoretheirluggagetemporarily,thebaggagecheck-inservicecanprovidestoragefacilities.Beforeboardingtheplane,passengersarerequiredtoshowtheirboardingpass,whichisissuedbythegroundserviceteam.Forpassengerswithspecialneeds,thegroundserviceteamprovidesboardingassistancetoensurethattheyboardtheplanesafely.AirportboardingservicesBoardingassistanceBoardingpassOnboardservice03Cateringservicesonboardareessentialforpassengercomfort.Thecateringstaffpreparesavarietyofmeals,includingappetizers,maincourses,anddesserts.Theyalsoensurethatthefoodisofhighqualityandmeetsthedietaryrequirementsofpassengers.MealPreparationInadditiontomeals,beveragesarealsoessentialforpassengercomfort.Thecateringstaffstocksthebeveragecartwithavarietyofsoftdrinks,juices,andhotbeveragessuchascoffeeandtea.Theyalsoprovidealcoholtopassengerswhoareoflegaldrinkingage.BeverageServiceOnboardcateringservicesIn-flightEntertainmentEntertainmentisacrucialaspectofanyflightexperience.Airlinesprovidearangeofin-flightentertainmentoptions,includingmovies,TVshows,music,andgames.Theflightattendantsareresponsiblefordemonstratinghowtoaccessandusetheseentertainmentoptionstopassengers.AudioandVisualEquipmentInadditiontothein-flightentertainmentoptions,theflightattendantsalsoensurethattheaudioandvisualequipmentonboardisfunctioningproperly.Thisincludestheseatbackentertainmentsystems,headphones,andanyotheraudioorvisualequipmentprovidedbytheairline.OnboardentertainmentservicesPassengerswithspecialneedsrequireadditionalassistanceonboard.Flightattendantsaretrainedtoprovideassistancetothesepassengers,includingthosewhorequirewheelchairassistance,thosewithvisualorhearingimpairments,andthosewhohaveothermedicalconditions.AssistanceforPassengerswithSpecialNeedsPassengersflyinginFirstClassandBusinessClassreceiveadditionalservicescomparedtothoseflyinginEconomyClass.Theseservicesincludepriorityboarding,largerseatswithmorelegroom,accesstotheVIPlounge,andamorepersonalizedservicefromtheflightattendants.FirstClassandBusinessClassServicesOnboardspecialservicesEmergencysituationhandling04ABCDEmergencyhandlingonboard緊急情況識別機組人員需具備快速識別緊急情況的能力，如機械故障、氣象緊急狀況等。穩(wěn)定情緒面對緊急情況，機組需保持冷靜，穩(wěn)定乘客情緒，避免恐慌。安全指示在緊急情況下，機組需清晰、準確地給出安全指示，引導乘客采取正確的應急措施。協(xié)作與溝通機組人員需緊密協(xié)作，確保各項緊急措施得到有效執(zhí)行，并及時與地面緊急服務溝通。機場緊急救援隊伍需在接到報警后迅速到達事故現(xiàn)場?？焖夙憫_保救援隊伍攜帶必要的救援設備與物資，如急救箱、滅火器材等。救援設備與物資在確保安全的前提下，迅速組織現(xiàn)場疏散，并對受傷人員進行緊急救援。疏散與救援及時向上級主管部門報告事故情況，并通知相關(guān)醫(yī)療機構(gòu)。信息通報Airportemerge