商務(wù)英語課件

PhoneCallsModuleContentsUnit6.Hello,howmayIhelpyou?Unit7.Holdon,IjustneedtomakeanoteUnit8.Iseverythingclear?Unit9.I’mcallingbecause…Unitk10.I’mterriblysorry.Timeperiod:6hoursModulefocus:situationswherebusinesspeoplehavetodealwithclients,associatesandco-workersonthephone.Unit6Hello,howmayIhelpyou?AnsweringthephoneMakingagoodimpressiononthephoneAimsofthisunitTobemoreconfidentwhenansweringphoneToimprovetheirabilitytomakeagoodimpressiononthephoneTolearnsomeusefulwordsandexpressionstousewhenansweringthephoneA

Words&ExpressionsFrowningeyecontactGesturesholdthelineBeavailablebeatone’sdeskLeave/givesb.amessagehaven’taclueCellphone/mobilephoneA1DiscussionDOs&DON’Tswhenansweringthepone“Howtoget/giveagoodimpressionwhileansweringthephone?”A2

Listenanddiscusswhythefirstcallergetsabadimpression&whythesecondcallergetsabetterimpression.BListening.“It’sthetoneofvoicewhichmakesasentencesoundpolite”

B1.Listenanddecidewhetherthespeakersarepoliteandhelpful

B2.Listenandrepeat.TryingtocopythetonesandpronunciationCC1.Listenandrepeat.Practicesayingthephrases

C2.Role-playingFile7onp.120--File38onp.132Unit7Holdon,IjustneedtomakeanoteUnderstandingnumbersanddetailsMakingnotesCheckingyournotesAimsofthisunitDevelopskillsinunderstandingdetailedinformation&numbersoverphonePracticemakingnotesandcheckingnotesLearnsomeusefulphrasestousewhenaskingtorepeatinformationWords&ExpressionsTocatch:*sorry,Ididn’tquitecatchwhatyousaid.Postcode/zipcode(USA)Toconfirm(bye-mail)Percentage,non-smokingroomTophonesb.on(phoneno.)ADiscussions

A1&2.Whydoweneedtotakenotesduringaphonecall?

A3.Whatkindsofinformationdoweneedtonotedown?BListening

B1.Listentotherecordings,pauseaftereach¬edownthemissinginformationfromthenotes.

B2.Listenagain&checkanswersAnswersFirstnote:456–Mon–501Secondnote:12:30--301–Hilton–SaturdayMay6--@.hkCPractices

C1.Listenandrepeat(trytocopythetoneofvoice&thepronunciation)

C2.Writingdown(orinvent)yourowninformation:name,companynameandtimewhenyouwanttobecalledback)

C3.MakeaconversationaccordingtothetipsgivenDRole-playingFile9onp.121File40onp.133Unit8Iseverythingclear?TakinglongmessagesLeavingmessagesAimsofthisunitTodevelopabilitytotakelongermessagesTolearntorewritenotesasmessagestobeleftforanotherpersonTolearnsomeusefulwords&expressionsWords&ExpressionsAbbreviation縮寫regarding關(guān)於relevant與。。。有關(guān)Schedule日程安排reschedule重新安排Postponed推遲voice-mail留言Adozen一打canteen餐廳Pickup(sb)接（某人）catalogue價目表Checklist（供查對之）清單

legible可辨認(rèn)的，可讀的AA1.

Listentotherecordingandtrytotakenotes

compareyournotewiththeonesinbook.Findoutthemistakesinthem.

ListenagainandcheckA2.DiscussionaboutabbreviationsBSuggestedanswers:Plssendpricelist–bye-mailisfine.meetmeatstation–trainarrives9:30bookhotelroomSun-Wed.Grandifposs.FYI:priceofhotelroomincl.breakfast.pleasefaxcopyofcontractasap.+PleasesendinfoonFebmeeting.Phone:5558899–ext990.C1&2

Listentothephonecallsandcompletethenotes.

Compareyournotes.Listenagainandchecktheanswers.Answersfor1-visittoBerlintomorrow-pickupfromhotel@7am-1stappointment:8:30-2ndappointment:9:15-(bring20catalogues)-restofmorning:nochange-FrauDrSchmidt-P.M.visitfactory+warehouse-taxitoairportat16:00-anyproblemscallMaxonhiscellphone(01878931291)Answersfor2-GotmessageaboutchangestoBerlinschedule-problem:flighttoBerlincancelled-nowarriving10amtomorrow-rearrange1st+2ndappointmentsforafternoon-beforeorafterfactoryvisit-returnflight20:45,soplentyoftime-callheron0044122276198-1toconfirmyouhavethismessage-2toconfirmnewarrangementsmadeDD1.ListenandrepeatD2.Role-playFile10onp.121File41onp.133.Unit9I’mcallingbecause…PreparingtomakeaphonecallMakingdifferentkindsofcallsAimsofthisunitToimproveskillsininitiatingphonecallsTodevelopabilitytoprepareforacallTopracticemakingphonecallsTolearnsomeusefulwordsandexpressionsWords&ExpressionsAtaninconvenienttimeToclearupmisunderstandingsDictatinginformationToholdthelineNotepadfeedbackOnscreenTime-consumingAA1.Listeninganddiscussion:HasAlanpreparedwellbeforecalling?A2&3

HW:matchtheadviceandreasonslisted,thenreactonthesituationsA4.ListenandrepeatBB1.ListentothetwoclipsofphonecallsanddotheexciseB2.Role-playFile11onp.122File42onp.134File63onp.142.Unit10I’mterriblysorry….DealingwithproblemsonthephoneAimsofthisunitToimproveabilitytodealwithproblemsoverthephoneTolearnsomeusefulphrasestousewhendealingwithproblems,includingcomplaintsandmix-ups.Words&ExpressionsAbadconnection/abadlineAbugCompilev.編輯Crashv.breakdown,failthelinewasbusyAfirmdateUndeliverableA

A3.Discussions:Whendopeopleneedtoapologizeinbusiness?Doyoutrytoavoidsayingsorrytopeople,ordoyouadmityourmistakes?Whatwasoneofthemostdifficultapologiesyou’vehadtomake?A1.ListentoJackansweringthephone.Guesswhatwouldherespond.A2.ListentoJennyansweringthephone.Guesswhatwouldsherespond.BB1.Listentothephrasesandpracticesayingthem.ThephraseswillbeusefulonB2&B3.B2.Zig-zagconversation.Taketurnstoplaytheroleinthephoneconversation.B3.Role-playFile16onp.124File47onp.136.40Module3Writing41ModuleContentsUnit11.LayoutandcontentUnit12.You’vegotmailUnit13.Getitright!Unit14.KeepitsimpleandmakeitclearUnit15.Inreplytoyour…Unit16.Iamsorrytoinformyouthat42Unit11Layoutandcontent43AimsofthisunitDevelopanawarenessofgoodlayoutandstyleincorrespondencePractisewritingareplytoafaxLearnsomeusefulphrasestousewhenwritinglettersandfaxes44VocabularyAddressee收信人Correspondence通信，函件Letterhead信頭Format格式contractions縮略式layout佈局，外觀Punctuation標(biāo)點(diǎn)符號signature簽名Consignment寄售，托賣之貨物Distract(from)打擾，（使）分散注意力Atthelatest最遲getintouch(with)與……聯(lián)繫Fault錯誤Draft起草45SimplerulesDearMr.Brown/Mrs.White

YourssincerelyDearSir/Madam/Sirs/Towhomitmayconcern,YoursfaithfullyMostlettersarelikelytobewrittentoaparticularpersonandsoshouldend“Yoursincerely”46B1-answers

Rulesnotfollowed:Rule1:notwellpreparedRule3:onesentencetoolongRule6:greeting,ending,stylenotkeepingwithMr.Brown’sfaxRule7:spellingmistakesnotcorrectedpunctuationmistake“thanksforyourletter”???47B2AmodelreplytoMr.Brown

DearMr.Brown,Thankyouforyourfaxregardingthedelayofyourorderno.4567.Iamverysorrythatthishashappened.Afterreceivingyourfax,Icheckedthiswithourshippingdepartment.Thegoodshadlefthereat14:30on1Mayandwereduetoarriveon3Mayatthelatest.Itriedtocontactthemanageroftheshippingcompanybut,unfortunately,nobodywasansweringthephone.IwillkeeptryingandletyouknowassoonasIhavesomenews.Ihopeyouwillgetthegoodssoon.Iapologizeforanyinconveniencethishascausedyou.Yourssincerely,AlexClark48Unit12You’vegotmailSendingandreceivingemailmessages49AimsofthisunitTodevelopskillstosendandreplytoe-mails.Tolearnsomeusefulphrasestouseine-mailandothercorrespondence.50Words&Expressions:Indispensable不可缺少的Imperfectionsn.缺點(diǎn),Infections音調(diào)的變化Controversial有爭議的Globaltimezones全球時區(qū)Transitory短暫的，稍縱即逝的permanentrecord永久的記錄Revolution革命，變革Hyperlink超鏈接

51A1answersAdvantagesmentioned:EasiertounderstandthanspeechEasiertoexpresscomplexideathaninliveconversationNoneedtoallowfordifferenttimezonesPermanentrecordkeptCansearch,forwardemailsOnlyhavetosenditonce52Possibledisadvantages:NopersonalcontactMaytakelongertowritethantalkNoinstantfeedbackNodiscussionpossibleA1answers53A3ane-mailforthevoice-mailmessage

DearFritz,MyflightonFridayhasbeenrescheduled.Newarrivaltimeis8:45,not10:30.PleaseDON’Tmeetmeattheairport–I’llgetataxitoyouroffice,arrivingbyabout10:00.We’llhavetimetotalkabouttheprojectbeforewemeetMsNeumannat11:30.CanyoubookatableattheGoldenGateRestaurantforthethreeofusfor1o’clock?PleaseremembertotellthemthatMsNeumannisavegeterian.SeeyouonFriday.Ifthereareanydelays,I’llcallyouattheoffice.Anyproblems,callmeonmycellphone:078992381945

Bestwishes,Sam54B2Words&ExpressionsToplaceanorderwithsb.向……下定單Bedueto…由於……Sortsth.out解決。。。問題Freeofcharge免費(fèi)55Yourorder*111

DearMrAdams,Thankyouforyoure-mail.Iamsorrytohearthatyouhavenotreceivedyourorder.ThereasonisthatwecanonlyguaranteetheNextDayShippingforordersplacedbeforenoononFriday.Yourorderwasplacedat4:15pmandwasnotshippeduntilMonday.Youcanexpectyourdeliverytoarrivetoday,Tuesday,before5pm.If,foranyreason,itdoesnotarrive,pleaseletmeknow.Thankyoufororderingformus.Kindregards,56

DearMsBaker,Thankyouforyoure-mailaboutthedelayinshippingthisorder.Iamsorrytoinformyouthatwehavetocancelthisorderbecauseofthedelay.Ourcustomerwantedthegoodsbythisweekatthelatest.Hehastoldusthathecan’twaitanylonger.

Ihopethatwewillbeabletoplaceanotherorderbeforetoolong.Sincerely,Yourorder*22257DearMrCollins,Thankyouforyoure-mailregardingyourorder.Iamsorrythatonlyoneofthetwoboxesarrived.Icanconfirmthatbothboxeswereshippedtogether.Couldyoupleaseletmeknowthenumberontheboxthatdidarrive,sothatIcanchecktheroutingofthemissingbox.Ifthemissingboxdoesn’treachyou,orifitisdamagedwhenitcomes,wewillreplaceitfreeofcharge.Iwille-mailyoutomorrowwhenIhavefoundoutmorefromtheshippers.Pleaseletmeknowifthemissingboxarrivesinthemeantime.Yourstruly,Yourorder*33358Unit13Getitright!Checkingyourspelling,correctingyourpunctuations59Aimsofthisunit:

Practicecorrectingspellingandpunctuationproblems60Words&Expressions

Catalogue目錄，價目表Toplaceanorder下訂單Toplaceatrialorder試訂Inventory詳細(xì)目錄，存貨清單Spell-checker拼寫檢查Keyboarderrors鍵盤輸入錯誤Betolerant容忍，有耐心Bullet.colon:semi-colon;comma,Expirev.過期，失效61Dearall,

I’mgladtosaythatwearegoingaheadwiththecourseverywellsofar.Thankyouallforyourefforts.Foryourbenefit,Iamthinkingofcompilingafileofnewwordsandexpressionsfromallunitsofourtextbook.Couldyoupleaseworkinpairstopickoutthenewwordsandexpressionswhichyouconsideruseful/interestingfromthebook(eachpairworkononeunit)?Youaresupposedtoconsultadictionaryforthemeaningandusageforthembeforeeditingthemintoafileandsendittome.Mye-mail:zhlilian@.ThenIwillhaveallthefilescompiledintooneandsenditbacktoyou.Thankyouinadvance.Yourworkwillbemostappreciated.Ifyouhaveanyquestions,pleasefeelfreetocontactme.Allthebest,Lilian62A1.Answers

cataloguesamplesfollowingreceivedshipto

Christmasseasonshippingamountsalesplacesincerely63A3Answersaddressadvertisebelievechiefcommercialconvenientcorrespondenceefficientfaithfullyforeigninformationpatiencepiece

receive

receiptsincerelysupervisetheir64B1DearMr.Black,I’dliketoorderthefollowing:40(fourty)pairsofArticbrandgloves@$59(fifty-nine)eurosperpairs.Pleaseconfirmbyfax/emailthatyouhavetheseitemsinstock.Ifthereareanyproblems,pleasephonemeonmydirectline(441223325844)orifyouprefer,youcane-mailme-smurphy@criterionstores.com.Lookingforwardtohearingfromyou.Yourssincerely,SusanMurphy(Mrs)ChiefBuyer65Unit14KeepitsimpleandmakeitclearWritingsimplesentences,writingshortreportsonmeetingsandphonecalls66Aimsofthisunit:

ImprovetheirabilitytwritesimplyandclearlyPracticewritingshortreports67A1&2Words&Expressions:Frustration沮喪，失望Inspitofsth/doingsth.儘管。。。Analternativesupplier另外一個供應(yīng)商Consequently結(jié)果Bringforwardthedeliverydate提前發(fā)貨日期Resultin…

導(dǎo)致。。。結(jié)果Designfault設(shè)計錯誤Inadequate不恰當(dāng)，不符和Investigation調(diào)查Asolutionto…

一個（某問題的）解決方法68A2

SuggestedanswersWediscussedbringingforwardourdeliverydate.However,weagreedthatqualitycontrolmightsuffer.Mr.browncomplainedaboutthepoorqualityofthegoods.IpromisedtolookintothisandtocallhimonMonday.Wemaysolvetheproblemifwehaveameetingbetweenthesalesstaffandtheproductionmanager69B1Words&expressionsPrototypen.模型Componentn.組成部分，零部件Atone’sexpense由某人付錢Compare:attheexpenseofsth.犧牲……Option：choiceQualified:adj.有資格。。。Inspect:v.檢查，調(diào)查（機(jī)器等）70AmodelreportforB2J44PrototypeTestsReportonMeetingwithMrChang,Thursday1stAprilIconfirmedthattheJ44prototypewillbereadyonWednesdayafternoon.MrChangconfirmedthathisengineerwillbearrivingfromKoreaonThursdayat15:00.TheengineerwillcarryoutthetestsonFriday.HewillneedthetestequipmentalldayonFriday.Weagreedthatoncethetestshavebeencarriedouttoeveryone’ssatisfaction,IwillfaxanewagreementtoMrChanginKorea.WethenaimtostartproductiononMondaymorning.ThefirstbatchwillbereadytoshiponTuesdayafternoon.71Unit15Inreplytoyour…Replyingtoletters,faxes,ande-mails72Aimsofthisunit:

Todeveloptheirreadingskillsandpracticereplyingtodifferentformsofcorrespondenceinanappropriatestyle.73A.Words&Expressions:Integrate(with)v.結(jié)合Integrationn.Initially首先，開始Assurev.保證,使。。。確信/放心Releasev.發(fā)放，公佈，Specification詳細(xì)說明書，規(guī)格說明，明細(xì)表Modifyv.調(diào)整，修改，變更Modificationn.74A1tips:Therearefourkindsoferror:Spelling,Punctuation,ParagraphingContent(wronginformationetc.)DearMr.Martinez,

75B.Words&ExpressionsDiscounts折扣Compatibleadj.相容的Mailinglist郵寄名單Mailshot：mialsSketchmap:simplemapthatgivesroughdescriptionHangup掛機(jī)Chargev.收費(fèi)Invoice發(fā)票76B.

Thecataloguerequestisnoturgent.Therequestfordirectionsisurgent.Theproblemabouttheorderisurgent,butneedstobeinvestigatedbeforeafullreplycanbesent.77Unit16I’msorrytoinformyouthat…Dealingwithproblems78Aimsofthisunit:

Topracticewritingletters,faxes,ande-mailswhendealingwithcomplainsandproblems.Developandawarenessofinformalandformalstyles.79Words&Expressions:

BatchFormalInformalInconvenienceMisplacedOnfirst-nameterms80

A1answers

Maryhaslostbill’scontract.

Bill’sgoingtohavetosignanotheronewhenhegetsit.Theyareonfirst-nameterms

81A2.SuggestedanswersInformalFormalFormalInformalFormalFormalFormalInformalInformal82A3Modele-mail

DearMr.Watts,Iamsorrytotellyouthatthesignedcopyofyourcontractthatyoureturntoushasbeenmisplacedinouroffice.Itwillthereforebenecessaryforustosendyouanotheronetosign.Ireallyapologizeforthis.Itisamysterytomewhathappenedtothecontract.Icanreassureyouthatthereisnoproblematthispoint,butifyoucouldreturnittoLauraHarrisquickly,wecouldreallyappreciateit.Thatyouverymuchforyourpatience.Bestregards,MaryFisher83

C

answersThemistakesinthee-mailfromChimeraPaintsare7x5litrecansofCreamvinyl@517.65129.750047.40

84DearMr.Mueller,

Thankyouforyourorderconfirmation.ItcontainssomanymistakesthatwehaveseriousdoublesaboutdealingwithChimeraPaintsagain.

Youhavechangedthequantities,sizesandcolorsIordered.Youhavechargedme$50forshippingwhen,accordingtoyourwebsite,shippingone-mailordersisfree.Youhavealsochargedmycreditcardbeforethegoodswerereadyforshipping–andaddedanextra$2!

Ihopethereisaninnocentexplanationforallthesemistakes.

Pleasecancelorder331397andrefundthesumof$899.07onmycreditcardimmediately.

Pleaseconfirmbye-mailthatyouhavedoneboththesethings.

Becausethereweresomanymistakes,Iamresubmittingmyorder.

ThisistheorderIwishtoplace:…Pleasedonotchargetomycreditcarduntilthegoodsarereadyforshipping.

Pleaseconfirmbye-mailthatyoucansupplythesepaintsinthesizesIrequire.

PleaseinformmewhenIcanexpectdelivery

Icanconfirmmyshippingaddressasthefollowing:…IhopethatyoucanexplainwhythesemistakesoccurredandIhopethatyoucanreassuremetheywillnothappenagain.Lookingforwardtoyourreply85Module4ExchangingInformation86ModuleContentsUnit17.CanIasksomequestions?Unit18.I’dlikesomemoredetails…Unit19.Couldyoutellmemore…?Unit20.Whencanwemeet?Unit21.AvoidingmisunderstandingsUnit22Thankyouforyourorder…87Unit17CanIAskSomeQuestions?Askingquestionsandgivinganswers.Speakingpolitely88Aimsofthisunit:

ImproveaccuracywhenaskingandansweringquestionsDevelopabilitytosoundpoliteLearnsomeusefulphrasestousewhenintroducingaquestion89Words&ExpressionsInterimProjectInterruptSupplierNextstageTeamleader90A1DiscussaboutthepicturesA2.Raisequestionsaccordingtotheanswers

A3Listenanddecideifthepeopleaskingandansweringsoundpoliteornot91A.

Discussions

A1Discussaboutthepictures

A2.Raisequestionsaccordingtotheanswers

A3Listenanddecideifthepeopleaskingandansweringsoundpoliteornot92B.

TaskfulfillingThinkoftwopeopleyouknow,e.g.businesscolleagues,clientsorsuppliers.Notedowninformationaboutthemintheforminthetextbook.P3993Advicebox:Theonlywaytogetinformationfrompeopleistoaskthemquestions.Don'twaitforthemtotellyouwhatyouwanttoknow–becausetheymaynotrealizewhatyoudon’tknow.Mostpeoplelikebeingaskedquestionsbecauseithelpsthetofindoutwhatyouneedtoknow.94File12onp.122File43onp.134C.Role-playing95Unit18I’dlikesomemoredetails…Askingaboutdetails,specifications,numbersandprices96Aimsofthisunit:Topracticeaskingquestionstofindoutinformationaboutdetails,specifications,numbersandpricesTolearnsomeusefulwords&expressionstousewhencheckinginformationandgivingtherequestedinformation97A1&2Words&Expressions:BarcodeLabelCalendarSerialnumberInvoiceUnderpressure98AA1.discussiononthepicturesandtherelatedquestionsA2ListentotherecordingandfillintheformA3Makeupsomenumbersanddictatetoyourpartners99A2answers1.0118177696722.4413981345613.049PR1094239901124.522131145.45501903125856686.PJ990197.797M10610118.WV028912100B1&2differentnumbersandthewayofsayingthem

Listeningtotherecording

Practicesaying101C.C1ListenandrepeatC2Role-playingFile14onpage123File50onpage137102Unit19Couldyoutellmemore…?Askingfollow-upquestions.Answeringdifficultquestions103Aimsofthisunit:

Todevelopabilitytoaskfollow-upquestions.Tolearnsomeusefulphrasestousewhenbeingnotabletoansweraquestionquicklyandhavetogaintimetothink,ordelaytheanswer.104A.Words&Expressions:TocheckToraisepricesTogetbacktoyouStocksOnlinecatalogue105A

A1.ListeninganddiscussthegivenquestionsA2DiscussandwritedownyouranswersA3.Listenanddecidewhichofthetwofollow-upquestionsseemsmoreappropriate106SuggestedanswersOh,good.Whatwastheweatherlike?Oh,whatpartofEnglanddoyoucomefrom?Oh,whenwereyouherebefore?Whichairlinedidyouflywith?Oh,dear,whatwentwrong?Oh,good.Whichhotelisit?107B.

B1.Listenandrepeat,B2.Role-playFile17onp.124File48onp.136

B3HW:replytothee-mailonp.43,withreferencetofiles17&48..108Unit20Whencanwemeet?Arrangingappointmentsandmeetings

109Aimsofthisunit:

TopracticeexchanginginformationinordertoarrangeappointmentsandmeetingsTolearnsomeusefulphrasestousewhenarranginganappointmentormeeting110Words&Expressions:BrainstormingDentistBedue(on)ToconsultadiaryAtthelatestapartfrom111

A

A1.listenandaddthemissinginformationtothediaryforMonandTueA2.Role-playing(Chris&Terry)112A1.SuggestedanswersMonday1st9:00workonreportforMrPearson11:00meetMrBraun12:30LunchwithMsFordatPalaceHotel14:30RemembertocallArenaInternational17:30ReportdueforMrPearson18:30BettyDixoncallingfromSeattleTuesday2nd8:45BrainstormingmeetingwithMarketingstaff11:15Anne-MariefromSwitzerlandarrives12:00TouroffactorywithAnne-Marie13:00LunchatLorenzo’swithAnne-Marie,DickandTony15:30(CANCELLED)16:30Dentist113

B&CB1.Listentothephrasesandpracticesayingthem.ThephraseswillbeusefulonB2B2.Zig-zagconversation.Taketurnstoplaytheroleinthephoneconversation.C.Role-play:File18onp.124File49onp.136.114Unit21AvoidingmisunderstandingsDealingwithculturaldifferences

115AimsofthisunitToimproveabilitytodealwithculturaldifferencesTobecomemoresensitivetothewaypeoplefromdifferentculturesbehaveTolearnsomeusefulphrasestousewhendealingwithpeoplefromdifferentcultures116VocabularyAttentivenessculturaldiversitySinceritybloodtypeToembarrasstotouchConfrontationeyecontact117AA1.discussiononthepicturesandtherelatedquestionsA2Listening

readtheadvicethrough

listentotherecording

matchtheadviceandcountriesorregionsA3Discussion:whichoftheadviceyoualsogivetovisitorstoChina?Andwhichyouwouldnotgive?118B

B1studyeachcaseanddiscuss

Whydoeseachmisunderstandinghappen?

Whatshouldeachpersondoandsay?B2&3discussions

119FirstnamesInGermanybusinesspeopleprefertobecalledbytheirfulltitleandevenco-workersdon’tusefirstnames.HerrDrBergerprobablythoughtthatHankCarterfromtheUSAwasdisrespectinghim.DrBergershouldhaveexplainedthistoMrCarter:“OhbythewayMrCarter,inGermanyIthinkyou’llfindthatpeopleprefertobecalledbytheirfulltitle.Actuallyevenco-workers…”MrCartershouldhavedonehishomeworkbeforethemeetingandadaptedhisbehaviour:“I’mverysorry,HerrDoktorBerger,Ididn’tmeantoupsetyou.Inmycountryweliketousefirstnamestoshowwearebeingfriendly…”120HugsandkissesInKorea(andmanyotherpartsoftheworld)itisnotusualformalebusinessassociatestohugorkissfemales–eveniftheyknowthemwell.JosGarciafromSpainwasshowinghisKoreancounterpartthathelikeher,buthewenttoofar.JoeGarciashouldn’thugandkissher.Heshouldjustsay:“It’sreallygreattoseeyouagain…”HyunKimLeeshouldtrynottobeembarrassedandsayafterwards:“oh,bythewayJos,inKoreait’snotagoodideato…”121SilenceIntheUK,silencesduringameetingaconsideredawkwardandembarrassing,whichiswhyBilltriedtofillthesilences.InJapansilenceisanintegralpartofameetingandsomeonewhotalkstoomuchisconsideredtobeempty-headed.BillshouldkeepquietMrTanakashouldbemoretolerant.122PersonalquestionsInTaiwanitisconsideredfriendlytoaskquestionslikethesetohelpputyouatyourease.DonwasembarrassedbecauseintheUSApersonalquestionslikethesearenotusuallyaskeduntilyouknowsomeonewell.ManypeopleinAsiabelievethatone’sbloodtypecontrolsone’spersonality.WJChangshouldaskDonabouthisjourneyandotherlesspersonalthings:“so,Don,whatwasyourjourneylike?...”Donshouldtrynottobeembarrassed.Heshouldanswerthequestions:“yes,I’vebeenmarriedfor10years.Wehavetwokids,aboyandagirl.I’mafraidIdon’tknowmybloodtype–it’snotthesortofthingweknowintheStates.”123TitlesInAustraliapeopletendtobemoreegalitarianthaninAustriaandsetlittlestorebytitles.TheyprobablythoughtMrWeisswasbeingpretentious.MrWeissshouldannouncehimselfas“HansWeiss”.Someoneshouldtellhimnottousehistitle:“inAustraliawedon’tusetitlesmuch,bytheway.Andyourtitleisratherhardtounderstandbecausethere’snoequivalenthere…”124TimeMeetingsusuallystartalittlelateinFranceandtheyoverrunattheend.IntheUSAmeetingstendtostartandfinishpunctually.MonsieurLeroithoughtTinawasbeingrudeandrejectinghishospitality.Heshouldapologizeforbe