《職場英語口語》 課件 unit 4 Job interviews

HangzhouDianziUniversity

TheSchoolofForeignLanguagesandLiteratures

新形態(tài)大學英語口語系列教程職場英語口語UNIT4JobInterviews《新形態(tài)大學英語口語系列教程

職場英語口語》

OBJECTIVESWeiLinattendsanon-campustrainingprogramforjobinterviewstogetherselfmoreprepared.Pleasefollowherandlearnhowto《新形態(tài)大學英語口語系列教程

職場英語口語》

prepareforajobinterview;answerinterviewquestionsproperly;leaveagoodimpressionontheinterviewers.CONTENTS《新形態(tài)大學英語口語系列教程

職場英語口語》

START-UPINPUT-ORIENTEDACTIVITIESSPEAKINGSKILLSINTHEWORKPLACEOUTPUT-ORIENTEDACTIVITIESCROSS-CULTURALFOCUSFUNTIMEAFTER-CLASSACTIVITIESSTART-UP01《新形態(tài)大學英語口語系列教程

職場英語口語》

START-UP《新形態(tài)大學英語口語系列教程

職場英語口語》

ThisvideoclipisfromthemoviePostgrad,featuringtheinterviewofthefreshuniversitygraduate,RydenMalby,withherprospective“boss”inaprestigiouspublishinghouse,Happerman&Browning.InwhatwaydoesRydenbehaveimproperlyfortheinterview?Howcouldshepossiblyimprovetoleaveabetterimpressionontheinterviewer?Whatotherpreparationshouldbemadeforajobinterview?START-UP《新形態(tài)大學英語口語系列教程

職場英語口語》

Understandingthevideoclip

√

1.Shearrivesattheinterviewinahurry.

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3.Sheshowssomewhatuncleanoutwardappearance.

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5.Shetellstoolongastoryaboutherreadingexperience.

√

6.Sheistryingtoohard

toimpresstheinterviewer.START-UP《新形態(tài)大學英語口語系列教程

職場英語口語》

Furtherdiscussion

Preparationsforajobinterview__________________________________________________________________________________________________________________________________________________________________________________________________________________Findoutmoreofthecompany’sinformation.Updatethecoverletterandresume.Makealistofskillsandknowledgeyouhavethatwouldbevaluableforthefutureemployer.Consideryouranswerstocommon

interviewquestions.HowcouldRydenimprove?

(1)Shecouldhavearrivedearlier,thusbeing

unflustered(從容不迫的).(2)Sheshouldhavemadesureofadecentpresence.(3)Sheissupposedtogiveanswersorinformationrelevanttothequestion.(4)Sheshouldn’thaveactedtooshowyandimmodestinherpostures.Bepunctualandconfident.INPUT-ORIENTEDACTIVITIES02《新形態(tài)大學英語口語系列教程

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INPUT-ORIENTEDACTIVITIES《新形態(tài)大學英語口語系列教程

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Activity1:Preparingforajobinterview(rehearsethequestions)Thefollowingthreetopicsarealmostalwaysdiscussedduringthejobinterview.One,yourlifecourse.Byaskingquestionsaboutyourbackgroundandexperience,theemployertriestogetaclearimageofyou.Whathaveyoudoneinyourlife?Why?Whatkindofpersonareyou?Andwhatqualitiesdoyouhave?Two,yourmotivation.Theemployerwillalsoaskquestionsaboutyourmotivation.Whydoyouwanttoworkwiththisorganization?Whydoesthispositionappealtoyou?Itisimportantthatyouhaveathoughtfulanswertothesequestions.Yourmotivationalsobecomesapparentfromtheknowledgethatyouhaveaboutthecompanyanditsactivities.Three,competences.Theemployerwantstoknowifyouhavetheskillsandpersonalcharacteristicsthatareneededforthejob.YoudemonstratethesebyusingtheSTARmethod.Theemployeralsoevaluatesduringtheconversationwhetherheorshewillworkwellwithyou,andwhetheryou’llfitintotheteam.Anemployerwillbemorelikelytoselectyouwhenthereisagoodconversationdynamic.Onewaytoachievethisisbygivingshortandpowerfulanswers.Theinterviewercanthenaskfollow-upquestionswhennecessary.Trytoengageinconversationwithalltheinterviewerattendancebyaskingthemquestionsduringorattheendoftheconversation.INPUT-ORIENTEDACTIVITY1

《新形態(tài)大學英語口語系列教程

職場英語口語》

Understandingthevideoclip1.A2.B3.D4.C5.D

Furtherdiscussion1.“Lifecourse”questionsmayinclude:-Canyouintroduceyourself?-Whathaveyoudoneforyourlife?-Whydidyouchoosethisfieldofstudy?-Howwouldyoudescribeyourself?-Whatkindofpersonareyouandwhatqualitiesdoyouhave?2.“Motivations”mayinclude:-chanceofhigherpositions-pleasantworkingenvironment-decentsalary-lessjobstress-properworkplacelocation-greaterpotentialdevelopment3.“Competences”mayinclude:-communicating-management-programming-projectdesigning-data-compiling-collaborating-editing-financialdecision-making-researching

-surveying-policyanalysis-problemsolving-investing

-planning

-coaching-consulting-paperworkSPEAKINGSKILLSINTHEWORKPLACE《新形態(tài)大學英語口語系列教程

職場英語口語》

HOWTOSELLYOUR“PERSONALBRAND”-Igrewupin...andIstudied….-Iworkedas...in…fortwoyears,responsiblefor….-Myjobinprojectdesigningresultedintime-savingbyoneweekaheadofschedule.-Ilikenumbersverymuch.-Iamverymuchkeenonpublicspeeches.yourlifecourse-Iamawarethatyourcompanyneedssomeonewithprocessimprovementskills.-Ibelieveinthecareeropportunitiesthecompanymayoffer.-Goodworkingenvironmentisthesourceofmymotivationbecauseitwillpushmetoworkharder.-IwillhaveastrongsenseofaccomplishmentwhenI....

yourmotivationyourcompetences-Mystrongesttraitisattentiontodetails.-Itotallybelieveinexecution.-Iamparticularlyproudofmyperformanceinprograming.-ManypeoplehavesaidthatIamquiteapproachable.-Iamgreatathandlingpersonalrelationships.INPUT-ORIENTEDACTIVITIES《新形態(tài)大學英語口語系列教程

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Activity2:Answeringsituationalquestions(learnandpractice)Duringthehiringprocess,anemployermayaskaseriesofsituationalinterviewquestions.Thesequestionshelpthehiringmanagergaincrucialinsightintohowyoureactinspecificcircumstancesonthejob.Youcanuseyourresponsestodemonstratehowyou’llovercomespecificobstaclesandhelpthecompanymeetitsobjectives.

Situationalinterviewquestionsfocusonhowyou’llhandlereal-lifescenariosyoumayencounterintheworkplace,andhowyou’vehandledsimilarsituationsinpreviousroles.Askingthesequestionshelpsemployersbetterunderstandyourthoughtprocessandassessyourproblem-solving,self-managementandcommunicationskills.INPUT-ORIENTEDACTIVITY2

《新形態(tài)大學英語口語系列教程

職場英語口語》

UnderstandingthevideoclipStep1:S-Situation,T-Task,A-Action,R-ResultsStep2:(1)address(2)figureout(3)apologized(4)contacted(5)investigated(6)discount(7)resolved(8)positiveSituationExplainthecontextofthesituationyouexperienced,includingrelevantdetails.Example:

“Inmypreviousroleasacustomerservicemanagerforaretailer,myteamwasoftenoverwhelmedwithcallsandemailsduringthebusyholidayseason.However,wedidn’thavethebudgettohireseasonalhelp.”TaskDiscussyourresponsibilitiesoryourroleinthesituation.Example:

“Iwasresponsibleformakingsurethecustomerserviceteamwasabletoresolvecustomerquestionsandconcernsquicklyandeffectivelyandtoensurecustomerswerealwaysfullysatisfiedwiththeirexperience.”ActionDescribehowyouovercamethechallengeorfacedthesituation.Example:

“Tohelpeasetheworkload,Icreatedamorecondensedversionofourphonescriptanddevelopedseveraladditionalemailtemplatestohelpmyteamaddresscustomersneedsfaster.”ResultSharetheoutcomeyouachievedthroughyouractions,andbeasspecificaspossible.Example:

“Bycreatingbetterresources,Iwasabletohelpincreaseresponsetime60percentandincreasecustomersatisfactionratesbymorethan25percentyear-over-year.”Answeringsituationalquestions—STARmethodG1

Whatwouldyoudoifyoumadeamistakethatnooneelsenoticed?Employersmayaskthisquestion(orsomethingsimilar)toassessyourintegrityanddeterminewhetheryourethicsandbeliefsalignwiththecompany.Considerusingyourresponseasanopportunitytoshareyourcommitmenttohonestyandqualitywork.G2Whatwouldyoudoifyouwereaskedtoperformataskyou’veneverdonebefore?Whenyou’renewtoaposition,yourmanagermayaskyoutocompletedutiesbeyondyourlevelofexperience.Employersaskthisquestiontounderstandhowyouleverageyourproblem-solvingskillstolearnhowtodosomethingnew.Yourresponseshoulddetailyourmethodsfordevelopinganewskill.G3Tellmeaboutatimewhenyoufailed.Howdidyoudealwiththisexperience?Employersusethisquestiontoassessyourabilitytoovercomepitfalls,recoverfromdefeatandlearnfromyourerrors.Youcanuseyourresponsetodemonstrateyourflexibilityandshareanexampleofhowyoutransformedanegativeexperienceintoapositiveoutcome.G4Whatwouldyoudoifanangryanddissatisfiedcustomerconfrontedyou?Howwouldyouresolvetheirconcern?Employersaskthisquestiontodeterminewhetheryouhaveconflict-resolutionandcommunicationskillsrequiredfortherole.Useyourresponsetoshareyourabilitytobeempatheticandaddressunexpectedchallenges.G5Whatprofessionalaccomplishmentareyoumostproudofandhowdidyouachieveit?Employersaskthisquestiontoidentifythetypeofworkyoufindfulfillingandstepsyoutaketomeetgoals.Yourresponseshouldaddressacareerhighlightthat’salsorelevanttothejobforwhichyou’reapplying.G1Sampleanswer:

“I’vealwaysfoundit’sbettertotakeresponsibilityforyourmistakes—andworktocorrectthem—tolearnfromyourerrors.WhenIworkedasabarista,acustomeraskedforasoylatteandIaccidentallymadetheirdrinkusingwholemilk.Whilethere’sachancetheymayneverhaveknown,Iknewmyerrorcouldaffecttheirexperience.Ipromptlytoldmymanager,remadethedrinkandapologizedtothecustomerforthewait.Thecustomerwassatisfied,andmymanagerthankedmefordoingtherightthing.Fromthatpointforward,Ipaidspecialattentiontodrinkingredients.”G2Sampleanswer:

“Inmylastroleasamarketingcoordinator,mymanageraskedmetobuildandlaunchadigitaladcampaign,whichwassomethingI’dneverdonebefore.IexplainedtomymanagerthatIhadnoexperienceleadingthattypeofproject,butvolunteeredtodoalloftheworkifsomeonemoreexperiencedcouldofferguidance.Imetwithseveralemployeeswhohadexperiencerunningdigitalads,studiedbestpracticesandsuccessfullylaunchedthecampaign.Thankstothathands-onlearningexperience,Ibecametheteamexpertondigitaladvertising.”G3Sampleanswer:

“Inmyfirstmonthasanaccountmanager,Iwantedtoimpressatopclientandoverpromisedonaprojecttimeline.Unfortunately,theteamdidn’thavetheresourcestodeliverbythedeadlineI’dpromised,andweendeduplosingtheclient.Ireachedouttotheclientandtookfullresponsibilityfortheloss,andtheydecidedtogiveusanotherchance.Becauseofthisexperience,IlearnedthevalueofsettingrealisticexpectationsandneverguaranteeingmorethanIcoulddeliver.”G4Sampleanswer:

“WhenIworkedasareceptionistforanautomechanic,Iansweredacallfromacustomerwhowasangrytheirvehiclewasn’tfinished.Ilistenedtothecustomer’sconcernsandusedphraseslike,‘Icompletelyunderstandyourfrustration.’Then,Itookdowntheirinformationandpromisedtocallthemback.Ifoundthetechnicianwho’dbeenworkingontheircarandlearnedtheproblemwasworsethananticipatedandwouldtakeseveraldaystofix.Icoordinatedaloanervehicleforthecustomer,andthencalledthemback.Notonlyweretheyappreciativeofmyhelp,buttheyalsopubliclythankedusonsocialmedia.”G5Sampleanswer:

“InmypreviousroleasanITadministrator,duringmyregularmaintenancerounds,Ifoundasecurityvulnerability.Ratherthansimplypatchingit,Ilookedintothenetworkrecordsanddiscoveredavirushadrecentlycompromisedseveralfiles.Inotifiedtherestoftheteamandwequicklyisolatedtheinfectedfilesandpreventeditsspread,whichsavedthecompanymillionsofdollars.Thatexperienceignitedmypassionforpreventingcybercrimeanddrovemetoapplyforthispositionasacybersecuritymanager.”INPUT-ORIENTEDACTIVITIES《新形態(tài)大學英語口語系列教程

職場英語口語》

Activity2:Answeringsituationalquestions(learnandpractice)situationtaskactionresultsSupposeWeiLinusedtoworkpart-timeasanAssistantCafeteriaManageroncampus.Shehadmuchexperienceaboutdealingwithstudents’complaintsabouttheuniversitycafeteria.NowWeiLinisabouttoattendajobinterviewthisweekend.Trytohelpherprepareanswerstothequestion“Tellmeaboutatimewhenyouhadtodeliverexcellentcustomerservicefollowingacomplaint.”byadoptingtheSTARmethod.KEYto

INPUT-ORIENTEDACTIVITIES《新形態(tài)大學英語口語系列教程

職場英語口語》

SPEAKINGSKILLSINTHEWORKPLACE03《新形態(tài)大學英語口語系列教程

職場英語口語》

SPEAKINGSKILLSINTHEWORKPLACE《新形態(tài)大學英語口語系列教程

職場英語口語》

OUTPUT-ORIENTEDACTIVITIES04《新形態(tài)大學英語口語系列教程

職場英語口語》

OUTPUT-ORIENTEDACTIVITY1

《新形態(tài)大學英語口語系列教程

職場英語口語》

INTERVIEWQUESTIONS:

____________________________________________________________________________________________________________________________________________________________________________________________________________________________

Revisetheresumeandposeinterviewquestions.OUTPUT-ORIENTEDACTIVITY1《新形態(tài)大學英語口語系列教程

職場英語口語》

Header&ContactInfo:Atthetopofyourresume,alwaysincludeaheadercontainingyourname,andyourcontactinfo(typicallyyourphonenumber,personalemailaddressandsometimeslinkstosocialprofilesorpersonalwebsites).ProfessionalSummary:Thispartisabrief,one-tothree-sentencesectionfeaturedprominentlyonyourresumethatsuccinctlydescribeswhoyouare,whatyoudoandwhyyou’reperfectforthejob.Itisfocusedonthevalueyoucouldbringtoapotentialemployer.Skills:Ratherthanmakingthefolksreadingyourresumehuntthroughyourbulletpointstofindyourskills,it’sbesttoclearlylistyourskillswith.Iftheyseerightawaythatyouhavetheabilitytogetthejobdone,they’remuchmorelikelytotakeyourresumeseriously.Additionalmaterials:HowtoStructureYourResume-1OUTPUT-ORIENTEDACTIVITY1《新形態(tài)大學英語口語系列教程

職場英語口語》

WorkExperience:Thiscriticalsectionofaresumeiswhereyoudetailyourworkhistoryinaconsistentandcompellingformat.Thisportionisessentialforrecruitersandhiringmanagers,wholooktoabsorbinformationaboutyourcareerexperiencesandconnectyourskillstowhatthey’relookingforinapotentialhire.AdditionalExperience:Thisisacatch-allsection,althoughoptional,atthetailendofyourresumethatallowsyoutohighlightvolunteerexperience,awardsandhobbies.itcanbeagoodwaytoprovideamorewell-roundedpictureofwhoyouare.Additionalmaterials:HowtoStructureYourResume-2OUTPUT-ORIENTEDACTIVITY2

《新形態(tài)大學英語口語系列教程

職場英語口語》

Role-playRolecardAAsaninterviewerfromxxx

company,youshould:(1)askyourpartnersomequestionslikelifecourse,motivation,competences;(2)createaproblematicsituationforyourpartnertodealwith;(3)judgeyourpartnerastowhetherhe/sheisconfidentandlogicalenoughintacklingtheproblem.RolecardBAsaninterviewee,youshould:(1)answerthequestionsfromyourpartnerwithappropriateexpressions;(2)usetheSTARformattoanswerthesituationalquestion.KEYto

OUTPUT-ORIENTEDACTIVITIES《新形態(tài)大學英語口語系列教程

職場英語口語》

OUTPUT-ORIENTEDACTIVITY1

《新形態(tài)大學英語口語系列教程

職場英語口語》

thingstonoteinwritingaresumeAsampleresume*header&contactinfo*professionalsummary*skills*workexperience*additionalexperienceOUTPUT-ORIENTEDACTIVITY1

《新形態(tài)大學英語口語系列教程

職場英語口語》

Tellmeaboutyourexperienceasaleader.Whathaveyoubeenleadingyourteamfor?Whatkindofjobareyouseeking?WhichcoursesinSt.John’sUniversitydoyouthinkarehelpfultothejobyouarelookingfor?Whatareyourstrengths?Whatmakesyouvaluabletous?Whydoyouthinkyoufitinlinewithourinstitute/company?6.Howmuchdoyouthinkyourworkexperiencesofarenhancesyourleadership?

InterviewquestionsCROSS-CULTURALFOCUS05《新形態(tài)大學英語口語系列教程

職場英語口語》

CROSS-CULTURALFOCUS《新形態(tài)大學英語口語系列教程

職場英語口語》

TIPSimportantprotocolvariations

12345personalquestionsandprivacy

criticallanguageskills

self-promotionWesternstyle

appropriatedressandgrooming

(tone&humor)(age,health&maritalstatus)(correct&fluent)(“sellandnottell”)(conservative)FUNTIME06《新形態(tài)大學英語口語系列教程

職場英語口語》

FUNTIME《新形態(tài)大學英語口語系列教程

職場英語口語》

Videoclip1

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