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HangzhouDianziUniversity
TheSchoolofForeignLanguagesandLiteratures
新形態(tài)大學(xué)英語口語系列教程職場(chǎng)英語口語UNIT4JobInterviews《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
OBJECTIVESWeiLinattendsanon-campustrainingprogramforjobinterviewstogetherselfmoreprepared.Pleasefollowherandlearnhowto《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
prepareforajobinterview;answerinterviewquestionsproperly;leaveagoodimpressionontheinterviewers.CONTENTS《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
START-UPINPUT-ORIENTEDACTIVITIESSPEAKINGSKILLSINTHEWORKPLACEOUTPUT-ORIENTEDACTIVITIESCROSS-CULTURALFOCUSFUNTIMEAFTER-CLASSACTIVITIESSTART-UP01《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
START-UP《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
ThisvideoclipisfromthemoviePostgrad,featuringtheinterviewofthefreshuniversitygraduate,RydenMalby,withherprospective“boss”inaprestigiouspublishinghouse,Happerman&Browning.InwhatwaydoesRydenbehaveimproperlyfortheinterview?Howcouldshepossiblyimprovetoleaveabetterimpressionontheinterviewer?Whatotherpreparationshouldbemadeforajobinterview?START-UP《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Understandingthevideoclip
√
1.Shearrivesattheinterviewinahurry.
√
3.Sheshowssomewhatuncleanoutwardappearance.
√
5.Shetellstoolongastoryaboutherreadingexperience.
√
6.Sheistryingtoohard
toimpresstheinterviewer.START-UP《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Furtherdiscussion
Preparationsforajobinterview__________________________________________________________________________________________________________________________________________________________________________________________________________________Findoutmoreofthecompany’sinformation.Updatethecoverletterandresume.Makealistofskillsandknowledgeyouhavethatwouldbevaluableforthefutureemployer.Consideryouranswerstocommon
interviewquestions.HowcouldRydenimprove?
(1)Shecouldhavearrivedearlier,thusbeing
unflustered(從容不迫的).(2)Sheshouldhavemadesureofadecentpresence.(3)Sheissupposedtogiveanswersorinformationrelevanttothequestion.(4)Sheshouldn’thaveactedtooshowyandimmodestinherpostures.Bepunctualandconfident.INPUT-ORIENTEDACTIVITIES02《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
INPUT-ORIENTEDACTIVITIES《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Activity1:Preparingforajobinterview(rehearsethequestions)Thefollowingthreetopicsarealmostalwaysdiscussedduringthejobinterview.One,yourlifecourse.Byaskingquestionsaboutyourbackgroundandexperience,theemployertriestogetaclearimageofyou.Whathaveyoudoneinyourlife?Why?Whatkindofpersonareyou?Andwhatqualitiesdoyouhave?Two,yourmotivation.Theemployerwillalsoaskquestionsaboutyourmotivation.Whydoyouwanttoworkwiththisorganization?Whydoesthispositionappealtoyou?Itisimportantthatyouhaveathoughtfulanswertothesequestions.Yourmotivationalsobecomesapparentfromtheknowledgethatyouhaveaboutthecompanyanditsactivities.Three,competences.Theemployerwantstoknowifyouhavetheskillsandpersonalcharacteristicsthatareneededforthejob.YoudemonstratethesebyusingtheSTARmethod.Theemployeralsoevaluatesduringtheconversationwhetherheorshewillworkwellwithyou,andwhetheryou’llfitintotheteam.Anemployerwillbemorelikelytoselectyouwhenthereisagoodconversationdynamic.Onewaytoachievethisisbygivingshortandpowerfulanswers.Theinterviewercanthenaskfollow-upquestionswhennecessary.Trytoengageinconversationwithalltheinterviewerattendancebyaskingthemquestionsduringorattheendoftheconversation.INPUT-ORIENTEDACTIVITY1
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Understandingthevideoclip1.A2.B3.D4.C5.D
Furtherdiscussion1.“Lifecourse”questionsmayinclude:-Canyouintroduceyourself?-Whathaveyoudoneforyourlife?-Whydidyouchoosethisfieldofstudy?-Howwouldyoudescribeyourself?-Whatkindofpersonareyouandwhatqualitiesdoyouhave?2.“Motivations”mayinclude:-chanceofhigherpositions-pleasantworkingenvironment-decentsalary-lessjobstress-properworkplacelocation-greaterpotentialdevelopment3.“Competences”mayinclude:-communicating-management-programming-projectdesigning-data-compiling-collaborating-editing-financialdecision-making-researching
-surveying-policyanalysis-problemsolving-investing
-planning
-coaching-consulting-paperworkSPEAKINGSKILLSINTHEWORKPLACE《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
HOWTOSELLYOUR“PERSONALBRAND”-Igrewupin...andIstudied….-Iworkedas...in…fortwoyears,responsiblefor….-Myjobinprojectdesigningresultedintime-savingbyoneweekaheadofschedule.-Ilikenumbersverymuch.-Iamverymuchkeenonpublicspeeches.yourlifecourse-Iamawarethatyourcompanyneedssomeonewithprocessimprovementskills.-Ibelieveinthecareeropportunitiesthecompanymayoffer.-Goodworkingenvironmentisthesourceofmymotivationbecauseitwillpushmetoworkharder.-IwillhaveastrongsenseofaccomplishmentwhenI....
yourmotivationyourcompetences-Mystrongesttraitisattentiontodetails.-Itotallybelieveinexecution.-Iamparticularlyproudofmyperformanceinprograming.-ManypeoplehavesaidthatIamquiteapproachable.-Iamgreatathandlingpersonalrelationships.INPUT-ORIENTEDACTIVITIES《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Activity2:Answeringsituationalquestions(learnandpractice)Duringthehiringprocess,anemployermayaskaseriesofsituationalinterviewquestions.Thesequestionshelpthehiringmanagergaincrucialinsightintohowyoureactinspecificcircumstancesonthejob.Youcanuseyourresponsestodemonstratehowyou’llovercomespecificobstaclesandhelpthecompanymeetitsobjectives.
Situationalinterviewquestionsfocusonhowyou’llhandlereal-lifescenariosyoumayencounterintheworkplace,andhowyou’vehandledsimilarsituationsinpreviousroles.Askingthesequestionshelpsemployersbetterunderstandyourthoughtprocessandassessyourproblem-solving,self-managementandcommunicationskills.INPUT-ORIENTEDACTIVITY2
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
UnderstandingthevideoclipStep1:S-Situation,T-Task,A-Action,R-ResultsStep2:(1)address(2)figureout(3)apologized(4)contacted(5)investigated(6)discount(7)resolved(8)positiveSituationExplainthecontextofthesituationyouexperienced,includingrelevantdetails.Example:
“Inmypreviousroleasacustomerservicemanagerforaretailer,myteamwasoftenoverwhelmedwithcallsandemailsduringthebusyholidayseason.However,wedidn’thavethebudgettohireseasonalhelp.”TaskDiscussyourresponsibilitiesoryourroleinthesituation.Example:
“Iwasresponsibleformakingsurethecustomerserviceteamwasabletoresolvecustomerquestionsandconcernsquicklyandeffectivelyandtoensurecustomerswerealwaysfullysatisfiedwiththeirexperience.”ActionDescribehowyouovercamethechallengeorfacedthesituation.Example:
“Tohelpeasetheworkload,Icreatedamorecondensedversionofourphonescriptanddevelopedseveraladditionalemailtemplatestohelpmyteamaddresscustomersneedsfaster.”ResultSharetheoutcomeyouachievedthroughyouractions,andbeasspecificaspossible.Example:
“Bycreatingbetterresources,Iwasabletohelpincreaseresponsetime60percentandincreasecustomersatisfactionratesbymorethan25percentyear-over-year.”Answeringsituationalquestions—STARmethodG1
Whatwouldyoudoifyoumadeamistakethatnooneelsenoticed?Employersmayaskthisquestion(orsomethingsimilar)toassessyourintegrityanddeterminewhetheryourethicsandbeliefsalignwiththecompany.Considerusingyourresponseasanopportunitytoshareyourcommitmenttohonestyandqualitywork.G2Whatwouldyoudoifyouwereaskedtoperformataskyou’veneverdonebefore?Whenyou’renewtoaposition,yourmanagermayaskyoutocompletedutiesbeyondyourlevelofexperience.Employersaskthisquestiontounderstandhowyouleverageyourproblem-solvingskillstolearnhowtodosomethingnew.Yourresponseshoulddetailyourmethodsfordevelopinganewskill.G3Tellmeaboutatimewhenyoufailed.Howdidyoudealwiththisexperience?Employersusethisquestiontoassessyourabilitytoovercomepitfalls,recoverfromdefeatandlearnfromyourerrors.Youcanuseyourresponsetodemonstrateyourflexibilityandshareanexampleofhowyoutransformedanegativeexperienceintoapositiveoutcome.G4Whatwouldyoudoifanangryanddissatisfiedcustomerconfrontedyou?Howwouldyouresolvetheirconcern?Employersaskthisquestiontodeterminewhetheryouhaveconflict-resolutionandcommunicationskillsrequiredfortherole.Useyourresponsetoshareyourabilitytobeempatheticandaddressunexpectedchallenges.G5Whatprofessionalaccomplishmentareyoumostproudofandhowdidyouachieveit?Employersaskthisquestiontoidentifythetypeofworkyoufindfulfillingandstepsyoutaketomeetgoals.Yourresponseshouldaddressacareerhighlightthat’salsorelevanttothejobforwhichyou’reapplying.G1Sampleanswer:
“I’vealwaysfoundit’sbettertotakeresponsibilityforyourmistakes—andworktocorrectthem—tolearnfromyourerrors.WhenIworkedasabarista,acustomeraskedforasoylatteandIaccidentallymadetheirdrinkusingwholemilk.Whilethere’sachancetheymayneverhaveknown,Iknewmyerrorcouldaffecttheirexperience.Ipromptlytoldmymanager,remadethedrinkandapologizedtothecustomerforthewait.Thecustomerwassatisfied,andmymanagerthankedmefordoingtherightthing.Fromthatpointforward,Ipaidspecialattentiontodrinkingredients.”G2Sampleanswer:
“Inmylastroleasamarketingcoordinator,mymanageraskedmetobuildandlaunchadigitaladcampaign,whichwassomethingI’dneverdonebefore.IexplainedtomymanagerthatIhadnoexperienceleadingthattypeofproject,butvolunteeredtodoalloftheworkifsomeonemoreexperiencedcouldofferguidance.Imetwithseveralemployeeswhohadexperiencerunningdigitalads,studiedbestpracticesandsuccessfullylaunchedthecampaign.Thankstothathands-onlearningexperience,Ibecametheteamexpertondigitaladvertising.”G3Sampleanswer:
“Inmyfirstmonthasanaccountmanager,Iwantedtoimpressatopclientandoverpromisedonaprojecttimeline.Unfortunately,theteamdidn’thavetheresourcestodeliverbythedeadlineI’dpromised,andweendeduplosingtheclient.Ireachedouttotheclientandtookfullresponsibilityfortheloss,andtheydecidedtogiveusanotherchance.Becauseofthisexperience,IlearnedthevalueofsettingrealisticexpectationsandneverguaranteeingmorethanIcoulddeliver.”G4Sampleanswer:
“WhenIworkedasareceptionistforanautomechanic,Iansweredacallfromacustomerwhowasangrytheirvehiclewasn’tfinished.Ilistenedtothecustomer’sconcernsandusedphraseslike,‘Icompletelyunderstandyourfrustration.’Then,Itookdowntheirinformationandpromisedtocallthemback.Ifoundthetechnicianwho’dbeenworkingontheircarandlearnedtheproblemwasworsethananticipatedandwouldtakeseveraldaystofix.Icoordinatedaloanervehicleforthecustomer,andthencalledthemback.Notonlyweretheyappreciativeofmyhelp,buttheyalsopubliclythankedusonsocialmedia.”G5Sampleanswer:
“InmypreviousroleasanITadministrator,duringmyregularmaintenancerounds,Ifoundasecurityvulnerability.Ratherthansimplypatchingit,Ilookedintothenetworkrecordsanddiscoveredavirushadrecentlycompromisedseveralfiles.Inotifiedtherestoftheteamandwequicklyisolatedtheinfectedfilesandpreventeditsspread,whichsavedthecompanymillionsofdollars.Thatexperienceignitedmypassionforpreventingcybercrimeanddrovemetoapplyforthispositionasacybersecuritymanager.”INPUT-ORIENTEDACTIVITIES《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Activity2:Answeringsituationalquestions(learnandpractice)situationtaskactionresultsSupposeWeiLinusedtoworkpart-timeasanAssistantCafeteriaManageroncampus.Shehadmuchexperienceaboutdealingwithstudents’complaintsabouttheuniversitycafeteria.NowWeiLinisabouttoattendajobinterviewthisweekend.Trytohelpherprepareanswerstothequestion“Tellmeaboutatimewhenyouhadtodeliverexcellentcustomerservicefollowingacomplaint.”byadoptingtheSTARmethod.KEYto
INPUT-ORIENTEDACTIVITIES《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
SPEAKINGSKILLSINTHEWORKPLACE03《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
SPEAKINGSKILLSINTHEWORKPLACE《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
OUTPUT-ORIENTEDACTIVITIES04《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
OUTPUT-ORIENTEDACTIVITY1
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
INTERVIEWQUESTIONS:
____________________________________________________________________________________________________________________________________________________________________________________________________________________________
Revisetheresumeandposeinterviewquestions.OUTPUT-ORIENTEDACTIVITY1《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Header&ContactInfo:Atthetopofyourresume,alwaysincludeaheadercontainingyourname,andyourcontactinfo(typicallyyourphonenumber,personalemailaddressandsometimeslinkstosocialprofilesorpersonalwebsites).ProfessionalSummary:Thispartisabrief,one-tothree-sentencesectionfeaturedprominentlyonyourresumethatsuccinctlydescribeswhoyouare,whatyoudoandwhyyou’reperfectforthejob.Itisfocusedonthevalueyoucouldbringtoapotentialemployer.Skills:Ratherthanmakingthefolksreadingyourresumehuntthroughyourbulletpointstofindyourskills,it’sbesttoclearlylistyourskillswith.Iftheyseerightawaythatyouhavetheabilitytogetthejobdone,they’remuchmorelikelytotakeyourresumeseriously.Additionalmaterials:HowtoStructureYourResume-1OUTPUT-ORIENTEDACTIVITY1《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
WorkExperience:Thiscriticalsectionofaresumeiswhereyoudetailyourworkhistoryinaconsistentandcompellingformat.Thisportionisessentialforrecruitersandhiringmanagers,wholooktoabsorbinformationaboutyourcareerexperiencesandconnectyourskillstowhatthey’relookingforinapotentialhire.AdditionalExperience:Thisisacatch-allsection,althoughoptional,atthetailendofyourresumethatallowsyoutohighlightvolunteerexperience,awardsandhobbies.itcanbeagoodwaytoprovideamorewell-roundedpictureofwhoyouare.Additionalmaterials:HowtoStructureYourResume-2OUTPUT-ORIENTEDACTIVITY2
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Role-playRolecardAAsaninterviewerfromxxx
company,youshould:(1)askyourpartnersomequestionslikelifecourse,motivation,competences;(2)createaproblematicsituationforyourpartnertodealwith;(3)judgeyourpartnerastowhetherhe/sheisconfidentandlogicalenoughintacklingtheproblem.RolecardBAsaninterviewee,youshould:(1)answerthequestionsfromyourpartnerwithappropriateexpressions;(2)usetheSTARformattoanswerthesituationalquestion.KEYto
OUTPUT-ORIENTEDACTIVITIES《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
OUTPUT-ORIENTEDACTIVITY1
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
thingstonoteinwritingaresumeAsampleresume*header&contactinfo*professionalsummary*skills*workexperience*additionalexperienceOUTPUT-ORIENTEDACTIVITY1
《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Tellmeaboutyourexperienceasaleader.Whathaveyoubeenleadingyourteamfor?Whatkindofjobareyouseeking?WhichcoursesinSt.John’sUniversitydoyouthinkarehelpfultothejobyouarelookingfor?Whatareyourstrengths?Whatmakesyouvaluabletous?Whydoyouthinkyoufitinlinewithourinstitute/company?6.Howmuchdoyouthinkyourworkexperiencesofarenhancesyourleadership?
InterviewquestionsCROSS-CULTURALFOCUS05《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
CROSS-CULTURALFOCUS《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
TIPSimportantprotocolvariations
12345personalquestionsandprivacy
criticallanguageskills
self-promotionWesternstyle
appropriatedressandgrooming
(tone&humor)(age,health&maritalstatus)(correct&fluent)(“sellandnottell”)(conservative)FUNTIME06《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
FUNTIME《新形態(tài)大學(xué)英語口語系列教程
職場(chǎng)英語口語》
Videoclip1
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