民航客艙服務(wù)實用英語教程 課件 project05 In-flight Entertainment

PracticalEnglishForCivilAviationCabinService民航客艙服務(wù)實用英語教程Project5In-flightEntertainmentandDuty-freeSalesIn-flightEntertainmentandDuty-freeSalesProject5

BackgroundIn-flightentertainmentreferstotheentertainmentavailabletoaircraftpassengersduringaflight.Meanwhile,airlinesarelookingforwaystoincreasetheirrevenue.Oneoftheprimarysourcesofrevenueforairlinesisin-flightduty-freesales.

TasksPart1In-flightEntertainmentServiceTask5.1AnnouncementTask5.2OfferingIn-flightEntertainmentServicePart2In-flightDuty-freeSalesServiceTask5.3AnnouncementTask5.4OfferingIn-flightDuty-freeSalesServiceLearningObjectivesKnowledgeandSkills:toknowtypesofin-flightentertainmentandduty-freesales;tobeabletomakeannouncementsforin-flightentertainmentserviceandduty-freesalesservice;tobeabletocommunicateinEnglishwhileofferingin-flightentertainmentserviceandduty-freesalesservice.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofin-flightentertainmentserviceandduty-freesalesservicethroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofculturalconfidence;toknowdifferentculturesaboutentertainmentandduty-freesales.ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtoofferpassengersin-flightentertainmentserviceandduty-freesalesserviceinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.Part1In-flightEntertainmentService“機(jī)上娛樂服務(wù)”產(chǎn)出任務(wù)單TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播報提供機(jī)上娛樂服務(wù)的廣播詞提供機(jī)上娛樂服務(wù)為特殊旅客提供機(jī)上娛樂服務(wù)

TaskRe-quirements用英語播報提供機(jī)上娛樂服務(wù)的廣

播詞；

2.在線音頻展示；3.獨立完成。

用英語為旅客提供機(jī)上娛樂服務(wù)；

線下課堂展示；

小組協(xié)作完成。

用英語為特殊旅客提供機(jī)上娛樂服務(wù)；

在線音頻或視頻展示；

小組協(xié)作完成。

KnowledgeObjectives

熟悉提供機(jī)上娛樂服務(wù)的廣播詞

掌握客艙各種娛樂項目名稱；

掌握機(jī)上娛樂服務(wù)的流程；

掌握提供機(jī)上娛樂服務(wù)的常用表達(dá)。

掌握為特殊旅客提供機(jī)上娛樂服務(wù)的注意

事項；2.掌握為特殊旅客提供機(jī)上娛樂服務(wù)的流程；3.掌握為特殊旅客的提供機(jī)上娛樂服務(wù)的常

用表達(dá)。AbilityObjectives能準(zhǔn)確、熟練地播報提供機(jī)上娛樂服務(wù)的廣播詞能規(guī)范、熟練地為旅客提供機(jī)上娛樂服務(wù)能規(guī)范、熟練地為特殊旅客提供機(jī)上娛樂服務(wù)QualityObjectives1.內(nèi)化社會主義核心價值觀；2.培養(yǎng)認(rèn)真履職的工作品質(zhì)。1.樹立文化自信；2.提升有效溝通能力。

培育敬業(yè)奉獻(xiàn)的職業(yè)操守；

培養(yǎng)解決問題的能力。Part1In-flightEntertainmentServiceUsefulExpressionsEnglishChineseEnglishChineseentertainment娛樂cruisingaltitude巡航高度earphone耳機(jī)seatpocket椅背置物袋recommendation建議channel頻道cartoon動畫片controller（機(jī)器的）控制器noise-cancelingearphone降噪耳機(jī)JourneytotheWest《西游記》In-flightEntertainmentServiceLadiesandgentlemen,Goodmorning.Nowwehavereachedourcruisingaltitude.Foryourconvenienceoftravel,wearepleasedtoofferyouin-flightentertainment.Earphoneswillbeavailablefromtheflightattendants.Pleaseputthemintotheseatpocketinfrontofyouwhenyoustopusingit.Haveagoodtrip.Thankyou.Task5.1AnnouncementTask5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:OfferingIn-flightEntertainmentService(Aflightattendantcomesuptoapassengerwhopressesthecallbutton.)FA:Excuseme,Madam?PAX:Yes.I’dliketodosomethingtokilltheboringflyingtime.Doyouhaveanyrecommendationsofin-flightentertainment?FA:Mypleasure.Weprovidefilms,televisionprograms,music,andgames.Whichonedoyoulike?PAX:Iwanttolistentomusic.Canyouhelpmeturniton?FA:Noproblem.First,youcanpressthebuttononyourarmrest.Thenyoucanselectthethirdchannelwherethereareseveralkindsofmusicfromscreenontheseatback,suchasclassicalmusic,folksongs,popmusicandsoon.PAX:Doyouprovidenoise-cancelingearphones?FA:Yes.Hereyouare.PAX:Thankyou.FA:Youarewelcome.Task5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:

OfferingIn-flightEntertainmentServiceTheProcedureforOfferingIn-flightEntertainmentServiceStepsActionsStep1Introducekindsofin-flightentertainmentStep2Askpassenger’schoiceofentertainmentStep3TellpassengershowtousetheequipmentTask5.2OfferingIn-flightEntertainmentService5.2.2LearningandDoing:SimulatingOfferingIn-flightEntertainmentServiceSupposeyouareaflightattendantontoday'sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingin-flightentertainmentservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Makeadialogueaccordingtothesituationgivenabove.(1)FA:Whichonedoyoulike?PAX:Iwanttowatchafilm.(2)PAX:HowcanIusethein-flightentertainmentequipment?FA:First,youcanpressthebuttononyourarmrest.Second,youcanselectthechannelwhichcorrespondswiththeprogramthatyouwishtowatchfromscreenontheseat-back.Thenyoucanenjoyit.(3)FA:Excuseme,Sir.Ontoday’sflight,weprovidefilms,televisionprograms,music,andgames.OfferingIn-flightEntertainmentServiceStepsActionsExpressionsStep1Introducekindsofin-flightentertainment

Step2Askpassenger’schoiceofentertainment

Step3Tellpassengershowtousetheequipment

Task5.2OfferingIn-flightEntertainmentService5.2.3FurtherTask:OfferingIn-flightEntertainmentServiceforaSpecialPassenger(Aflightattendantisprovidingin-flightentertainmentforanunaccompaniedminorcalledKangkang.)FA:Excuseme,Kangkang.Ontoday’sflight,wehavechildren’schannelwithmanykindsoffilms,televisionprograms,music,andgames.PAX:Wow!It’sverykindofyou.Ijustfeelbored.FA:Mypleasure.Whichonedoyoulike?PAX:Cartoons.FA:HowaboutJourneytotheWest?PAX:Yeah.Iloveit.Couldyouhelpmeplayit?FA:OK.Let’soperateonthecontroller.PAX:Manythanks.Part2In-flightDuty-freeSalesService“提供機(jī)上免稅服務(wù)”產(chǎn)出任務(wù)單TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播報機(jī)上免稅商品服務(wù)的廣播詞提供機(jī)上免稅商品服務(wù)處理機(jī)上免稅商品短缺的情況

TaskRequirements用英語播報提供機(jī)上免稅商品服務(wù)

的廣播詞；2.在線音頻展示；3.獨立完成。

用英語提供機(jī)上免稅商品服務(wù)；

線下課堂展示；

小組協(xié)作完成。

用英語處理機(jī)上免稅商品短缺的情況；

在線音頻或視頻展示；

小組協(xié)作完成。

KnowledgeObjectives

熟悉提供機(jī)上免稅商品服務(wù)的廣播詞

掌握機(jī)上各種免稅商品的英文名稱；

掌握提供機(jī)上免稅商品服務(wù)的流程；

掌握提供機(jī)上免稅商品服務(wù)的常用

表達(dá)。

掌握處理機(jī)上免稅商品短缺的注意事項；

掌握處理機(jī)上免稅商品短缺的流程；

掌握處理機(jī)上免稅商品短缺的常用表達(dá)。AbilityObjectives能準(zhǔn)確、熟練地播報提供機(jī)上免稅商品服務(wù)的廣播詞能規(guī)范、熟練地提供機(jī)上免稅商品服務(wù)能規(guī)范、熟練地處理機(jī)上免稅商品短缺的情況QualityObjectives1.內(nèi)化社會主義核心價值觀；2.培養(yǎng)恪盡職守的工作品質(zhì)。1.樹立文化自信；2.提升有效溝通能力。1.培育敬業(yè)奉獻(xiàn)的職業(yè)操守；2.培養(yǎng)解決問題的能力。Part2In-flightDuty-freeSalesUsefulExpressionsEnglishChineseEnglishChineseduty-free免稅的exchangerate匯率currency貨幣wedding婚禮anniversary周年紀(jì)念日perfume香水creditcard信用卡receipt小票lipstick口紅cosmetic化妝品conventional常規(guī)的，習(xí)慣的recommend推薦Task5.3AnnouncementIn-flightDuty-freeSalesServiceLadiesandgentlemen,Goodafternoon.Ourduty-freesaleswillbeginrightnow.Wehavemanyselectionsonthisflight.Thedetailedinformationcanbefoundfromtheduty-freemagazineintheseatpocketinfrontofyou.AllpricesareshowninRMB.Youcanaskflightattendantsforhelpifyouwanttoknowthepricesinothercurrencies.Thankyou.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService(Aflightattendantisshowingaduty-freemagazinetoaman.)PAX:Excuseme,Madam.FA:Goodmorning,Sir.Hereistheduty-freemagazine.PAX:Iwouldliketopurchaseagiftformywifeasourweddinganniversaryisapproaching.FA:Bestwishestoyouandyourwife.Todaywehavecosmetics,perfumes,spiritsandsoon.Whichonedoyoulikebest?PAX:Couldyougivemesomeadvice？FA:Mypleasure.Howaboutsomeperfumes?PAX:Quitewell.Letmesee.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService...PAX:I’lltakethisone.Howmuchisit?FA:Itis320yuan.PAX:Well.HowcanIpayforit?FA:Creditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.(Themanhandshiscreditcardtotheflightattendant.)FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.Thankyouforyourhelp.FA:Youarewelcome.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesServiceTheProcedureforOfferingDuty-freeSalesServiceStepsActionsStep1Introduceduty-freeitemsStep2Askpassengers’choicesofitemsStep3InformdetailedinformationaboutselecteditemsStep4GuidepassengerstopayforselecteditemsTask5.4OfferingIn-flightDuty-freeSalesService5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesServiceSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingduty-freesalesservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PAX:Howmanycolorsofthisbrandoflipstick?FA:Quitealot.Ithinkthispeachpinkissuitableforher.PAX:OK.Ithinkmydaughterwilllikeit.(2)PAX:HowcanIpayforit?FA:Bothcreditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.PAX:Hereismycard.FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.(3)PAX:Canyougivemesomeadvice？FA:Mypleasure.Howaboutthislipstick?Ithinknogirldoesn’tlikelipsticks.PAX:OK.Ithinkmydaughterwilllikeit.(4)PAX:I’dliketobuyagiftformydaughter.FA:Ontoday’sflight,wehavecosmetics,silkscarves,andsomealcoholicdrinksonboard.Whichwouldyouliketobuy?PAX:Sheisbeinganadult.Iwanttobuyhersomethingspecial.Task5.4OfferingIn-flightDuty-freeSales5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesSupposeyouareaflightattendan