辦公室英語培訓課件

辦公室英語培訓課件CATALOGUE目錄OfficedailylanguageEmailandphonecommunicationConferenceandNegotiationEnglishBusinessvisitsandreceptionsOfficeWorkplaceCultureImprovementofpracticalofficeskillsOfficedailylanguage01CATALOGUEOtherintroductions,suchas"Thisismycolleague,John","Haveyoumetourmanager,Mrs.Smith?",areusedtointroducecolleaguesorsuperiorstoothers.Greetingssuchas"Goodmorning","Hello","Howareyou?"areusedtogreetcolleaguesindailymeetings.Selfintroduction:suchas"Mynameis..."and"I'mfromthemarketingdepartment",usedforthefirstmeetingbetweennewcolleaguesorvisitors.greetingsandintroductionsMakearequest,suchas"Couldyouplease..."or"Iwouldrecommenditifyoucould...",topolitelymakearequestorrequesttoacolleague.Seekinghelp:suchas"Canyouhelpmewith...","I'mhavingtroublewith...,doyouknowhowtofixit?",usedtoseekhelporsolveproblemsfromcolleagues.Provideassistance,suchas"Sure,Icanhelpyouwiththat","Letmeknowifyouneedanyassistance",etc.,torespondtoothers'requestsandprovideassistance.RequestandHelpExpressinggratitude,suchas"Thankyouforyourhelp","Ireallyappreciatewhatyou'vedone",etc.,toexpressgratitudetocolleagues.Acceptingapologies,suchas"It'sokay,don'tworryaboutit","Noproblem,accidentshappened",etc.,usedtoacceptapologiesfromothersandexpressunderstanding.Apologizinglanguage:suchas"I'msorryfortheinconvenience","Myapologiesforthemistake",etc.,usedtoapologizetocolleaguesandacknowledgemistakes.ThankyouandapologizeAppointmenttimesuchas"WouldyoubeavailableforameetingonFriday?","Canwescheduleacallfornextweek?",etc.,usedtoscheduleameetingorcalltimewithcolleagues.Arrangementitemssuchas"Let'splantheprojecttimelinetogether","I'llsendyoutheagendafortomorrow'smeeting",etc.,usedtojointlyarrangeworkormeetingmatterswithcolleagues.Confirmationofarrangementssuchas"Justtoconfirm,we'remeetingat10amonMonday,right?","Didyoureceivetheemailwiththeupdatedschedule?",etc.,usedtoconfirmwhetherthearrangementsorplanswithcolleaguesareconsistent.AppointmentandschedulingEmailandphonecommunication02CATALOGUE0102EmailSubjectBrieflysummarizethecontentoftheemailtofacilitatetherecipient'squickunderstandingoftheemailsubject.SalutationChooseanappropriateaddressbasedontherecipient'sidentity,suchas"DearMr./Ms.Smith".BodyClearlyandconciselyexplainthepurposeandcontentoftheemail,payingattentiontoclearparagraphsandclearlogic.ClosingExpressingrespectandgratitude,suchas"Bestwishes,"or"Sincerely.".Signatureincludingname,position,companyname,andcontactinformation,tofacilitatetherecipient'sreplyandcontact.030405BasicemailformatOpeningstatement:Usedtointroducethesubjectandbackgroundofanemail,suchas"Ihopethisemailfindsyouwell."or"Iamwritingtofollowuponourpreviousconversationabout...".CommonexpressionsinemailsPurposeofexpression:Clearlystatethepurposeoftheemail,suchas"Iamwritingtorequest..."or"Iwouldliketoconfirm...".Provideinformation:Providedetailedinformationorfilesrelatedtotheemailsubject,suchas"Pleasefindattachedthereportyourequested."or"Asdiscussed,Ihaveincludedthelatestdataintheattachedspreadsheet.".Requestreply:Iftherecipientneedstoreplytotheemail,theycanclearlyexpresstheirrequest,suchas"Couldyoupleaseletmeknowyourthoughtsonthismatter?"or"IwouldapproveitifyoucouldprovidefeedbackontheattachedproposalbyFriday.".Conclusion:Expressgratitudeandrespect,suchas"Thankyouforyourtimeandconsideration."or"Lookingforwardtoyourpromptresponse.".CommonexpressionsinemailsWhenansweringaphonecall,firstreportyourhomedoor,suchas"Hello,thisisJohnSmithspeaking.HowcanIhelpyou?".Maintainpolitenessandpatience,respectandlistenattentivelynomatterwhotheotherpersonis.Confirmtheotherparty'sidentityandneeds,suchas"MayIaskwhoiscalling?"or"Couldyoupleasetellmethenatureofyourcall?".Ifyouneedtotransferorleaveamessage,pleaseclearlyinformtheotherpartyoftheoperationstepsandprecautions.Telephoneansweringetiquette輸入標題02010403TelephonemessageprocessingIfyouareunabletoansweraphonecall,youcansetupavoicemailboxormessageservicetoreceiveimportantinformationinatimelymanner.Timelyreplytomessagesandconfirmrelevantmatters,maintainsmoothandefficientcommunication.Carefullylistentothecontentofthemessageandmakerecordsforsubsequentfollow-upandhandling.Brieflyexplainyouridentityandcontactinformationinthemessagetofacilitatetheotherparty'scallback.ConferenceandNegotiationEnglish03CATALOGUEDeterminethetheme,time,andlocationofthemeetingPreparemeetingmaterials,suchasbackgroundinformation,discussiontopics,etcInviteattendeesandinformthemofthepurposeandagendaofthemeetingArrangemeetingfacilities,suchasmeetingrooms,projectors,audioequipment,etcConferencepreparationandnotificationDevelopadetailedmeetingagenda,includingtopics,timeallocation,andspeakersDesignatearecordertorecordthemeetingcontentanddecisionresultsindetailHostingmeetingstoensuresmoothprogressofagendas,guidingdiscussionsanddecision-makingOrganizemeetingminutes,promptlysendthemtoattendees,andfollowupondecisionexecutionMeetingagendaandminutesUnderstandthebackgroundandneedsofnegotiatingopponents,anddevelopcorrespondingstrategiesUsingappropriatenegotiationtechniques,suchasgivingreasonablesuggestions,seekingcommonground,etcStaycalmandpatient,andflexiblyrespondtochangesandchallengesduringthenegotiationprocessMasteringeffectivecommunicationskills,suchaslistening,expressingclearly,andrespondingaccuratelyNegotiationskillsandstrategiesClarifythepurposeandcontentofthecontractagreementtoensuremutualunderstandingNegotiateanddeterminecontractdetails,suchasprice,deliverytime,paymentmethod,etcContractagreementsigningCarefullyreviewthecontracttermstoensurecompliancewiththeinterestsofbothpartiesandlegalrequirementsFormallysignthecontractagreementandproperlystorerelevantdocumentsandinformationBusinessvisitsandreceptions04CATALOGUEBusinessVisitEtiquetteAdvanceappointmentBeforevisiting,makesuretomakeanappointmentwiththeotherpartyinadvancetoconfirmthevisittimeandlocation.ArriveontimeArriveontimeaccordingtothescheduledtimetoavoidbeinglateorarrivingearly.DressappropriatelyChooseappropriateclothingbasedonthevisitingoccasiontomaintainaneatandappropriateimage.PolitelanguageUsepolitelanguage,respecttheotherparty,andexpressclearandaccurateintentions.PreliminarypreparationUnderstandthebackground,purpose,anditineraryofforeignguests,andprepareforreception.GuidedtourBasedontheneedsofforeignguests,guidethemtovisitthecompanyorrelatedplaces,introducethecompanycultureandbusinesssituation.ArrangetalksHoldtalkswithforeignguests,havein-depthexchangesoncooperationmatters,andreachconsensus.WelcomeforeignguestsGreetforeignguestsatdesignatedlocations,proactivelyshakehandswiththemandgreetthem.ReceptionprocessforforeignguestsEtiquettenormsFollowtheetiquettenormsfordinner,payattentiontowordsandactions,anddemonstrateagoodpersonalandcompanyimage.ChooseavenueChooseasuitablevenuebasedonthesizeandneedsofthebanquet,suchashotels,restaurants,etc.MenudesignDesignmenusbasedonguesttastesanddietarytaboos,providingadiverseselectionofdishes.SeatarrangementArrangeseatsbasedonguestidentityandrelationshipstoensurecommunicationandinteractionbetweenguests.BusinessdinnerarrangementUnderstandingcultureBeforechoosingagift,understandtheculturalbackgroundandpreferencesoftherecipienttoavoidchoosinginappropriategifts.Chooseappropriategiftsbasedontheoccasionandrelationship,suchassouvenirs,specialties,artworks,etc.Givinggiftsatappropriatetimes,suchaswhenmeeting,biddingfarewell,oronspecificholidays.Followtheetiquettenormsforgiftgiving,payattentiontothepackagingandpresentationofgifts,andexpresssincereintentions.ChooseappropriategiftsGivingtimingEtiquettenormsGiftselectionandtimingOfficeWorkplaceCulture05CATALOGUE01Dressneatlyandappropriately:Intheofficeenvironment,oneshouldwearneatandappropriateclothingtoavoidoverlycasualorformalattire.02Payattentiontospeechandbehavior:maintainpolitenessandrespect,avoidloudnoise,profanity,orindecentbehaviorintheoffice.03Respecttheprivacyofothers:Respectthepersonalspaceandprivacyofcolleagues,anddonotcasuallybrowseotherpeople'sdesktopfilesorcomputers.04Punctuality:Strictlyadheretoworkhoursandmeetingarrangements,arriveearlyandpreparewell.WorkplaceEtiquetteStandardsActivelyestablishfriendlyrelationshipswithcolleagues,supportandhelpeachother,andjointlycreateaharmoniousworkingatmosphere.EstablishgoodrelationshipsRespectthediverseculturalbackgroundsandhabitsofcolleagues,andavoiddiscriminationandprejudice.RespectmulticulturalismMaintainapositiveandoptimisticworkattitude,bewillingtotakeresponsibilityandchallenges,andbringpositiveenergytotheteam.MaintainapositiveattitudeMaintainclearandaccuratecommunicationwithcolleagues,timelyconveyinformationandfeedback,andavoidmisunderstandingsandconflicts.EffectivecommunicationHowtogetalongwithcolleaguesCommunicationskillsbetweensuperiorsandsubordinatesListeningandunderstandingCarefullylistentotheinstructionsandrequirementsofsuperiors,ensuringfullunderstandingandaccurateexecution.PositivefeedbackTimelyprovidefeedbacktosuperiorsonworkprogressandproblemsencountered,seekingguidanceandsupport.RespectauthorityRespectthedecision-makingandauthorityofsuperiors,activelycooperateandimplementvariousworkarrangements.ProvideconstructivesuggestionsAtappropriatetimes,provideconstructiveopinionsandsuggestionstosuperiorstopromoteworkimprovementandoptimization.Clearcareergoals:Setclearcareergoalsanddevelopmentplanstocontinuouslyimproveone'sprofessionalabilitiesandqualities.Continuouslearning:Activelyparticipateinvarioustrainingandlearningactivities,constantlyupdateknowledgeandskills,andimprovecompetitiveness.Expandinterpersonalrelationships:Activelyparticipateinsocialactivities,expandnetworkresources,andcreatemoreopportunitiesandconditionsforcareerdevelopment.Maintainahealthymindset:Maintainapositiveandoptimisticattitude,andbeabletoadjustone'semotionsandstateinatimelymannerwhenfacingchallengesandpressure.SuggestionsforcareerdevelopmentplanningImprovementofpracticalofficeskills06CATALOGUEFileclassificationandnamingrulesClassifyfilesreasonablybasedonfactorssuchasproject,time,andimportance,andadoptaunifiedandconcisenamingruleforeasyandquicksearching.FilestorageandbackupstrategySelectappropriatestoragemedia,suchasharddrives,clouddrives,etc.,andregularlybackupimportantfilestopreventdataloss.FileretrievalandretrievalskillsUtilizethesearchfunctionprovidedbyfilemanagementsoftwareoroperatingsystemstoquicklylocatetherequiredfilesandimproveworkefficiency.MethodsfororganizingandarchivingdocumentsandmaterialsPrinterusageandmaintenanceMasterthebasicoperationsoftheprinter,suchasprinting,copying,scanning,etc.,andregularlymaintainandmaintaintheequipmenttoensureitsnormaloperation.UseandoptimizationofcopiersUnderstandtheusagemethodsandprecautionsofcopiers,setreasonablecopyingparameters,andimprovecopyingqualityandefficiency.Useofsca