酒店服務(wù)題庫(kù)-中餐宴會(huì)擺臺(tái)與服務(wù)-英語口試題庫(kù)

中餐宴會(huì)擺臺(tái)與服務(wù)英語口試題庫(kù)

情景應(yīng)答及答題要點(diǎn)：

1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.

A:Goodevening.Doyouhaveareservation?

2.Q:Howdoyoucheckupontheguest?snameofthereservation?

A:Goodevening.Underwhosenamewasourreservationmade?

3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewhere

quiet.

A:Verywell.Thiswayplease.Here'sawindowtableforfour

overlookingthelake.It'sveryniceandquiethere.

4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildren

inthehotel?

A:Sure,weofferbreakfastattherateof128RMBforeachadult,and

it'sfreeofchargeforchildrenunder6.

5.Q:TheguestswouldlovetotrysomeChinesefood,andtheyaskfor

youradviceonwheretohaveadinnerparty.

A:TheRoseRestaurantofourhotelservesverygoodChinesefood.It's

onthe2ndFloor.

6.Q:Telltheguesthowtherestaurantwillholdthetableforthedelayed

guests.

A:Usually,weholdthereservedtableforfortyminutesforourguests.

So,pleasebesuretoarrivebefore6:40thisevening.

7.Q:Greettheguestsandcheckuponthemtoseeiftheyareenjoying

thefood.

A:Goodevening,iseverythingtoyoursatisfaction?Areyouenjoying

thefood?

8.Q:Informtheguestthattherestaurantisfullybookedthisevening,

andsuggestthathebookatablethesametimetomorrowevening.

A:I'msorry.Wearefullybookedthisevening.Howabouttomorrow?

Westillhavesomenicetablesavailablefortomorrowevening.

9.Q:Askthegueststheirpreferencefortheeggdishes.

A:Howwouldyouliketheeggsdone,ScrambledEggs,FriedEggsor

Omelets?

10.Q:Asktheguestsifthey'dliketowaitawhileintheloungeuntil

thetableisavailable.

A:Wouldyouliketohaveaseatandrestintheloungeforamoment?

We"11seatyouassoonasthetableisready.

11.Q:Askthegueststheirpreferenceforfood,Chinese,Western,

JapaneseorKorean.

A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,

JapaneseandKoreanfoodhere.

12.Q:Whatdoyousaywhileyou'representingthemenutotheguests?

A:Hereisthemenu.Thewaiterwillbewithyouinamomenttotake

yourorder.

13.Q:Howdoyouoffertotakeorderfortheguestsintheevening?

A:Goodevening.MayItakeyourordernow?/Areyoureadytoorder

now?

14.Q:WhatarethefourmajorChinesecuisinesyotTdintroducetothe

guests?

A:InChina,thereareavarietyoffamouscuisines.Thefourmajor

onesareSichuanCuisine,GuangdongCuisine,ShandongCuisineand

Jiangsu-ZhejiangCuisine.

15.Q:Howdoyouasktheguesttocheckhisbill?

A:Here'syourbill.Pleasecheckit.Thefruitcombinationisonthe

house.

16.Q:Howdoyourecommendthespecialtyoftherestaurant?

A:Wouldyouliketotryourspecialty?Itisourchef"srecommendation,

verydeliciousindeed.

17.Q:Visitthetabletocheckifyourserviceissatisfactory.Inform

theguestthelastcoursewillbedessert?

A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenserved

asthemenugoes,exceptforthedesserttofollow.

18.Q:You'venoticedthattheguestshaveenjoyedthefoodinyour

restaurantandtheyseemedfullandhappy,yetwithawholedishofRoast

Duckuntouched.Willyoudoorsaysomethingtohelp?

A:Iwillask:Haveyouenjoyedyourdinner?Wouldyoulikemetopack

theRoastDuckforyoufortakeaway?

19.Q:Asktheguesthispreferenceforfruitjuice.

A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,

kiwifruitjuiceandorangejuice.

20.Q:Asktheguesthischoiceofthemaincourse.

A:Whatwouldyoulikeforyourmaincourse?

21.Q:Asktheguest?schoiceofwine.

A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?

22.Q:Whatdoyousaywhenservingthegueststheirdessert?

A:Hereisyourdessert.Pleaseenjoy.

23.Q:Asktheguesthowhewouldlikehissteakprepared.

A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?

24.Q:WhatisthedutyofaFoodandBeverageManager?

A:AFoodandBeverageManagerisinchargeanddirectstheworkof

theDepartment.

25.Q:Telltheguesttherestaurantofferspreferentialpricetoregular

guests.

A:Weofferapreferentialpriceof20%discounttotheregularguests.

26.Q:Asktheguestthewayhewouldliketodecoratethebanquethall.

A:Howwouldyoulikeustosetupthebanquethall?Doyouneedsome

specificdecorationforthebanquet?

27.Q:TelltheguestshowtoappreciatetheartofChinesecooking.

A:ThecharmofChinesecookingliesinthedelicacyofthedishes

intermsofthecolor,theflavorandthetaste.

28.Q:Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,

howdoyourespond?

A:Verywell,pleasetakeyourtime.Iwillbebackwithyouina

moment.

29.Q:TellthegueststhegeneralsequenceofaChinesedinner.

A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.

30.Q:Whatdoyousayiftheguestordersadishwhichisnotavailable

inyourrestaurant?

A:Vmafraidwedonotservethisdishinourrestaurant.MayI

recommendthespecialtyoftoday?

31.Q:Whatdoyourecommendiftheguestordersafreshwhitewater

fish

A:MayIsuggeststeamingthefishtoretainitsfreshness?

32.Q:Howdoyouaskabouttheguest?spreferenceforbuffetorala

carteservice?

A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarte

service?

33.Q:Howdoyouaskabouttheguest?spreferenceforsalad?

A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,

andFreshVegetableSalad.

34.Q:Howdoyourespondtoaguest'scomplimentstoyourservice?

A:Thankyouforyourcompliments.It'sourgreatestpleasuretobe

ofservice.

35.Q:Explaintheservicechargetotheguest'sbill.

A:Asyoumayhavenoticed,a10%servicechargehasbeenaddedto

thetotal.

36.Q:Whatdoyousayafteraguesthasbroughtaproblemtoyour

attention?

A:Thankyouforbringingthismattertoourattention.Ithelpsto

improveourservice.

37.Q:Telltheguestwheretopayhisbill.

A:Youmaypaythebillatthecashier'sdesk.Thiswayplease.

38.Q:Asktheguestwhatvegetablehe'dliketohavewithhischicken.

A:WhatvegetablewouldyouliketogowithyourRoastChicken?

39.Q:Whatdoyousayinseeingofftheguests?

A:I'mgladyouenjoyed.Thankyouforcoming!Good-bye.

40.Q:Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.

A:“SpaghettiwithLamb“isactuallylambcookedwithherbsand

servedwithspaghetti.

41.Q:Iftheguestwantstomakeareservationwithyourrestaurant,what

informationdoyouneedtoknow?

A:Ihavetoconfirmsuchinformationregardingthenameoftheguest,

histelephonenumber,thetimeforthereservation,thenumberof

gueststobeexpected.

42.Q:IfaguestwantstotrySichuancuisine,howdoyouhelpthemorder?

A:Ifyoulike,youcouldtryChongqing-stylehotpot.Itisawonderful

combinationofmeat,potato,cabbage,lotusroot,tofu,andmushroomin

aspicybroth.Itisoneofthemostpopularitemsonourmenu.

43.Q:Asahostess,what,sthefirstthingyouneedtofindoutwhen

theguestarrives?

A：Ihavetofindoutwhethertheguesthasareservationornot.

44.Q：WhatwillabartendertelltheguestsaboutMargarita?

A:AMargaritaisapopularcocktailmadebymixingonepartoftequila

andthreepartsofdrywineandlemon.

45.Q：Whatwouldyousayiftheguestwantstoknowthebusinesshours

ofyourrestaurant?

A:Weproviderestaurantservicefrom6:30a.m.to10:00p.m.every

day.

46.Q：Howtoensuretheguests'needsaremetwhenseatingthem?

A:Iwillask:"Doyouhaveanypreferenceastowhereyousit?”

47.Q：Whatinformationdoyougivewhenintroducingyourrestaurantto

theguest?

A:Iwouldtelltheguestaboutthestyle,thespecialties,thepopular

dishes,thebusinesshoursoftherestaurant.

48.Q:Ifsomeguestscomplainthatthereisaguestsmokinginthe

non-smokingrestaurant,whatshouldyoudo?

A:Iwillapologizetotheupsetguestsandremindtheotherguest

thatsmokingisnotallowedintherestaurant.Ifhewantstosmoke,he

"dbettergotothesmokingareaofthehotel.

49.Q：Whatwouldyousaywhenyouwanttorecommendsomethingtotheguest?

A:MayIrecommendthisone,madam?/MayIsuggestyoutrythisone,

sir?/Wouldyouliketotakealookatthis,Miss?

50.Q：Whatdoyouneedtodoaftertheguesthasfinishedordering?

A:Ineedtoconfirmeverythingbyrepeatingallthedisheshehas

orderedandallrelevantpreferenceshehasmentionedbeforeIleave.

51.Q：Afteryouhavefinishedtakingorderfortheguests,whatwould

yousay?

A：Thankyou.Pleasewaitaminute.We'11bebackwithyourorder

soon.

52.Q:Whatdoyousaytocheckupontheguests"needswhenallthedishes

havebeenserved?

A：Doyouenjoythemeal?IsthereanythingelseIcandoforyou?

53.Q:Iftheguestcomplainsthatthepancakesarestonecoldandashard

asrock.Whatwouldyousay?

A:sorry.Thatshouldneverhavehappened.Pleaseallowustohave

thechefprepareanewoneforyouimmediately.

54.Q:Iftheguestwantstotrysomedishesthataretypicallocal

specialtyofSuzhou,buthehasnoideawhattoorder,whatwouldyou

recommendtohim?

A:IwillrecommendtheSquirrel-shapedMandarinFish,the

Quick-boiledWhiteShrimp,andtheStir-friedShreddedEelwithHotOil.

55.Q:Whatwouldyousaytotheguestwhenyouarerecommendingyourhouse

specialty?

A:Wouldyouliketotryourhousespecialty?It"sverypopularamong

ourguests.

56.Q:Howdoyourespondtoagu