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July

2023FY

2023

JamaicaCountry

OpinionSurveyReportECR

Business

Intelligence

TeamAcknowledgementsTheJamaica

Country

Opinion

Survey

ispartof

the

CountyOpinion

Survey

Programseries

of

theWorld

Bank

Group.Thisreport

was

prepared

bythe

BusinessIntelligence(BI)

team,

ledbyJoséDe

Buerba

(Senior

External

Affairs

Officer)

andSvetlanaMarkova

(Senior

External

Affairs

Officer).

Yulia

Danilina,

JessicaCameron,

Nan

Lin,andSofya

Gubaydullina

oversaw

thedesign,

reporting,

andanalysis.

Noreen

WambuiandIrina

Popova

provided

data

support.BIacknowledges

thesignificant

contribution

from

the

Jamaica

CountryTeam

andtheindependent

fielding

agency,

TheCaribbean

School

of

Media

andCommunication(CARIMAC)

at

TheUniversity

of

theWest

Indies,

Mona

Campus.

Inparticular,

BIisgrateful

for

thesupport

from

Karlene

Collette

Francis

(Senior

Operations

Officer)

andPennyLeana

Bowen

(Senior

External

Affairs

Officer),

who

coordinated

thesurvey-related

activities

from

Kingston,

Jamaica.ContentsObjectivesOverall

ContextWorld

Bank

Group’s

Support

for

Development

AreasOverall

Attitudes

toward

the

World

Bank

GroupWorld

Bank

Group’s

Work

and

Engagement

on

the

GroundWorld

Bank

Group’s

Knowledge

Work

and

ActivitiesThe

Future

Role

of

the

WBG

in

JamaicaCommunications

and

OutreachSample

DemographicsMethodology3ObjectivesThis

surveywasdesigned

toassistthe

World

Bank

Group(WBG)

ingaining

abetter

understanding

ofhow

stakeholders

inJamaicaperceive

theWBG.

The

surveyexplored

thefollowing

questions:1.What

areas

ofdevelopment

areperceived

tobethe

most

important?

Havethepriorities

changed

overthe

pastthree

years?2.What

opinion

do

keystakeholders

haveofthe

WBG

whenitcomes

toitseffectiveness,

relevance,

alignment

withJamaica’s

development

priorities,

and

other

keyindicators?

Are

opinions

improving

ordeclining?3.Howisthe

WBG

perceived

asadevelopment

partner?

Areopinions

improving

ordeclining?4.What

do

keystakeholder

value

themost

and

theleastwhen

itcomes

tothe

WBGs

work

at

thecountry

level?

Whatare

thepriorities

looking

forward?5.

What

opinion

do

keystakeholders

have

ofthe

WBG

knowledge

products

and

their

quality?

Are

opinions

improvingordeclining?6.

What

arethepreferred

communication

channels

and

whichchannels

arereported

tobeused

the

most?

Aretheredifferences

among

stakeholder

groups

interms

ofpreferred

channels?7.

What

key

topics

that

the

WBG

communicates

do

stakeholders

recall?

Isthere

arelationship

between

messagerecall

and

views

oftheWBG’s

work?4Overall

Context“Help

Jamaica

tofight

crime,

violence

and

corruption,

and

tohavemoretailored

programmesforthecountry.”Government

Respondent“TheWorld

BankGroup

couldensure

thatit

haspreparatoryconsultations

with

prospectivestakeholders

andbeneficiaries

(wherepossible)

priortothedevelopment

and

implementationofits

programmes

and

projects,

astherearevaluable

lessons

tobelearnt

from

priorimplementation…

aswell

asunderstanding

theculture

(business,

economic,

social)

andcontext

within

which

anideation

will

bebroughttolife.

Thiswill

ensurethat

resourcesarechanneled

in

theright

direction

atthe

righttime.”Government

RespondentQ5Inyouropinion,

what

is

the

mostimportantthingtheWorld

BankGroup

coulddo

tohelpincreaseitseffectiveness

in

Jamaica?Respondents

Think

JamaicaisHeaded

in

theRightDirectionCountry

directionA

majority

ofrespondents

inJamaica

indicated

thatthecountry

isheaded

inthe

right

direction.2023Similarly,

infiscal

year

(FY)

2019,

most

respondentsindicated

thattheywere

“very

optimistic”

(30%)

or“somewhat

optimistic”

(53%)

about

thefuture.TherightdirectionThewrongdirectionNotsure59%18%23%FY23:

In

general,would

you

say

thatJamaica

isheaded

in

...

?(N=140)FY19:When

you

thinkaboutthe

future

inJamaica,

areyou

…?(Verypessimistic,

Somewhatpessimistic,

Somewhat

optimistic,Veryoptimistic,

Notsure)

(N=113)Q6Familiarity

with

theWorld

Bank

GroupMeanFamiliarity

RatingYear

comparison:

Respondents

inthisyear’sCountry

Survey

reported

statistically

similar12345678910levels

of

familiarity

with

theWorld

Bank

Groupas

inFY19:AllRespondents7.0Mean

familiarity:

FY23

=7.0Government7.8FY19

=7.2Collaboration:

Respondents

who

collaborateBilateral

/Multilateral

Agency7.3with

theWorld

BankGroup

(WBG)

reportedsignificantly

higher

levels

of

familiarity

with

theinstitution’s

work:Media7.3Mean

familiarity:

Collaborate

with

WBG

=

8.2Do

not

collaborate

=

6.4PrivateSector7.0CivilSocietyAcademia6.15.7Significantly

different

betweenstakeholder

groupsHow

familiar

areyou

with

thework

of

these

organizations

inJamaica:The

World

Bank(InternationalBankfor

Reconstruction

andDevelopment[IBRD])?Q7Familiarity

with

theWorld

Bank

GroupMeanFamiliarity

Rating12345678910Respondents

reported

higher

levels

of

familiaritywith

theCaribbean

Development

Bank(CDB),the

European

Union

(EU),

the

Inter-AmericanTheWorldBank(IBRD)7.0Development

Bank(IDB),

the

InternationalMonetary

Fund

(IMF),

and

theUnited

NationsTheUnitedNations(UN)8.0(UN)than

theWorld

Bank.EuropeanUnion(EU)7.87.7Year

comparison:

Respondents

inthisyear’sCountry

Survey

reported

significantly

higherlevels

of

familiarity

with

theIDBand

theCDBTheInter-AmericanDevelopmentBank(IDB)than

inFY19:TheInternationalMonetaryFund(IMF)7.5IDBMean

familiarity:FY23

=

7.7FY19

=7.1TheCaribbeanDevelopmentBank(CDB)7.2Foreign,CommonwealthandDevelopmentOffice5.8CDBMean

familiarity:

FY23

=7.2FY19

=6.5GlobalAffairs

Canada5.5TheInternationalFinanceCorporation(IFC)5.1TheMultilateral

InvestmentGuaranteeAgency(MIGA)3.1InternationalCentreforSettlementofInvestmentDisputes(ICSID)2.6QHow

familiar

areyou

with

thework

of

these

organizations

inJamaica?Scale:1-10(1:

Notfamiliar

atall

–10:

Extremely

familiar)8Trust

in

InstitutionsMean

Trust

Rating12345678910TheBankofJamaica,

theUN,academia,

andregional

development

banks

were

among

themosttrusted

institutions

inJamaica

from

among

thosestudied.7.26.7BankofJamaicaUnitedNations(UN)7.16.97.0Atthe

sametime,

themedia,

Parliament,

andthelocal

and

national

governments

were

theleasttrusted

institutions,

according

torespondents.Academia/thinktanks/researchinstitutionsRegionaldevelopmentbanks(IDB,

CDB)Civilsociety7.06.76.86.46.77.1TheWorldBankGroupFY23FY196.25.6Privatesector*6.26.4InternationalMonetaryFund(IMF)Media*5.95.45.5Parliament/legislativebranchTheNationalgovernmentLocalgovernment5.55.14.7*significantly

differentbetweenyearsQTo

what

extent

do

you

trusteach

ofthe

following

groupstodo

what

isright?Scale:1-10(1:

To

nodegree

atall

–10:

To

averysignificantdegree)9World

BankGroup’s

SupportforDevelopment

Areas“[We

need]

help

tobuild

capacity

in

thepublic

service

aroundevaluation

and

measurement.Ensureaccountability

in

theuseofgovernmentresources.

Help

todeal

with

issues

related

toproductivity.”Civil

Society

Respondent“Strongly

supportinitiatives

aimed

atbuilding

sustained

innovation

policies,

practices,

cultures,frameworks

andenvironments.”P(pán)rivate

SectorRespondentQ10Inyouropinion,

what

is

the

mostimportantthingtheWorld

BankGroup

coulddo

tohelpincreaseitseffectiveness

in

Jamaica?Development

AreasforWBGFocusVsFY19+25EducationCrimeandviolence47%47%+22AgricultureandfoodsecurityClimatechange39%+2037%37%+21Education

and

crime/violence

were

thetopareas

inFY23identified

bystakeholders.

Theywould

liketheWBG

tofocus

itsresources

inthese

particular

areas.

BothHealth,pandemicpreparednessEnvironmentprotection/Naturalresourcemgmt.Jobcreation/employmentPublicsectorgovernanceEnergy/Extractives+2928%26%25%25%NAincreased

bymore

than

20percentage

pointssince

FY19.+10Agriculture,

climate

change,

and

especially

health

alsogrew

inprominence

inFY23,

with

nearly

twice

asmanyrespondents

selecting

them

from

among

thetop+18+22development

priorities

thisyear

as

compared

toFY19.Digitaldevelopment22%+18NA+11+4SocialInclusion21%19%For

themost

part,

thetopareas

selected

aspriorities

fortheWBG

were

consistent

across

stakeholder

groups;however,

education

was

significantly

lessof

apriority

forrespondents

from

bilateral/multilateral

agencies

(20%)compared

torespondents

fromother

stakeholder

groups.Inaddition,

health

and

pandemic

preparedness

wassignificantly

more

of

apriority

for

respondents

ages

35andyounger

(75%)

ascompared

toolder

respondents.Water

supplyandsanitationinfrastructureMacroeconomicstabilitySocialprotection18%16%+8Debtsustainability14%NA-3PrivatesectordevelopmentTrade13%12%+6IMPORTANT

NOTE:

The

overall

increase

inpercentages

ispartiallyattributable

toachangein

methodology:InFY19,

respondents

couldselect

upto3priorities,

but

inFY23

they

couldselect

upto5.

Also,

twobigcross-cutting

areas,

Economic

Growth

andPoverty

Reduction

(#2and#3inFY19),

wereremoved

fromthelist

ofoptions

inFY23.Transport

and

connectivityUrbandevelopment12%+1110%Genderequity7%4%2%2%+6+6=RegionalintegrationQFY23:Which

areas

shouldthe

WBG

prioritize

initswork

in

Jamaica

tohavethe

mostOtherimpact

on

development

resultsinthecountry?

(Chooseno

more

than

5)(N=137)FY19:

In

which

sectors

doyou

believe

the

WBG

shouldfocus

most

of

its

resources(financialandknowledge

services)

inJamaica?

(Chooseno

more

than

3)

(N=170)TourismdevelopmentNAEffectiveness

ofWBG’s

Supportin

Sectoral

AreasTheWBG’s

work

inthe

area

of

debt

sustainability

and

macroeconomic

stabilityinJamaica

received

thehighesteffectiveness

ratings.

However,

theratings

of

theWBG’s

effectiveness

across

several

sectoral

areas

were

significantly

lowerinFY23

compared

toFY19.

Most

notably,

the

ratings

for

climate

change

dropped.MeanEffectiveness

RatingMeanEffectiveness

Rating12345678910123456789106.75.7DebtsustainabilityMacroeconomicstabilityPublicsectorgovernance*TourismdevelopmentPrivatesectordevelopment*TradeAgricultureandfoodsecurity*6.96.76.9EnvironmentProtection/Naturalresourcemanagement5.75.96.15.75.65.65.55.55.57.2TransportandConnectivitySocialprotection*6.16.86.66.66.76.06.75.9Jobcreation/employment*Education*6.55.8Climatechange*7.4SocialInclusion*5.8Health6.45.8FY23FY19WatersupplyandsanitationinfrastructureRegionalintegrationGenderequity*6.36.25.55.8Energy/Extractives*Urbandevelopment*6.86.8*significantly

differentbetweenyears5.05.8Digitaldevelopment6.36.0HowEFFECTIVEdo

you

believe

theWorld

BankGroup

isin

terms

ofthe

work

it

doesinthefollowingareasof

development

in

Jamaica?(Ifyou

haveNOexposure

to/experience

in

workingin

anyofthe

sectorslistedbelow,

pleaserespond

“Don’tknow”),Scale:1-10(1:

Noteffective

at

all

10:Veryeffective)Q12Key

Sectoral

Areas:

StakeholderComparisonGovernment

respondentsgave

thehighest

ratings

fortheWBG’s

effectiveness

inkeysectoral

areas,

whereasacademia

respondents

gavesignificantly

lower

ratings

foreffectiveness.

Itshould

also

benoted

that

civil

societyrespondents

gave

thelowestratings

for

theWBG’s

work

onclimate

change.

Bilateraland/or

multilateral

agencyrespondents

gave

theirlowesteffectiveness

rating

for

theWBG’s

work

inagriculture

andfood

security.7.07.07.06.96.16.36.1Publicsectorgovernance*4.35.76.26.0Privatesectordevelopment*5.0Government3.96.0Bilateral/MultilateralAgencyCivilSociety5.14.7Climatechange*5.4PrivateSectorAcademia4.95.94.8Agricultureandfoodsecurity*5.45.2Media4.55.96.5*Significantly

differentbetweenstakeholder

groups5.8Jobcreation/employment*5.35.53.95.512345678910MeanEffectiveness

RatingQ13HowEFFECTIVEdo

youbelieve

theWorld

BankGroupisin

terms

oftheworkit

doesin

thefollowing

areasof

development

in

Jamaica?Scale:

1-10(1:Noteffective

atall–10:

Veryeffective)Natural

Disasters,Severe

DroughtsandHeatwavesweretheMain

ClimateChange

ConcernsRegarding

thepotential

adverse

impacts

of

climate

change

inJamaica,

the

vast

majority

of

respondents

were

very

concerned

aboutincreased

natural

disasters

(86%)

and

morefrequent

and

severe

droughts

and

heatwaves

(85%).

Floods,

water

supply,

cropyields,

and

shoreline

erosion

were

alsoof

great

concern

torespondents.Notat

allAlittleSomewhat

concernedVery

concernedIncreaseinnaturaldisastersMore

frequentand

severedroughts/heatwavesMore

frequentand

severefloodsDiminishedwatersupplyforpeopleandtheeconomyDecreasedcropyields/foodinsecurityIncreaseerosionofshorelineLandand

forestdegradationEffectsonpublichealth86%85%78%76%76%72%64%56%55%51%UnsafedrinkingwaterAirpollutionLossof

jobs50%49%Extinctionof

plant/animal

speciesForestfires38%31%Climate-drivenmigrationQ14What

isyour

level

ofconcern

for

each

ofthepotentialimpacts

ofclimate

change

asitaffects

your

country?

(N=~123)Overall

Attitudes

towardthe

World

BankGroup“Thecapacity

oftheGovernmentofJamaica

agencies

toimplement

[World]

Bank-fundedprojects

shouldbeevaluated,

and

actions

should

betaken

toenhancetheeffectiveness

ofthese

agencies.

Community-based

organizations

andcivil

society,

private

sectorcompanies,

and

independent

consultants

mustbeincluded

in

preparing

World

Bank-fundedprojects,

…[as

well

as]

capacity-building

activities

…toensureeffectiveness.

DialogueandAction

Platforms

shouldbeestablished

fortheeffective

implementation

ofprojects.

Adepository

ofindependent

consultants

andservice

providersshould

becreated

tospeed

uptheprocurementprocess.

Monitoring

and

evaluating

project

actions

[is

necessary]

toensurealignment

with

[the]

objectives

and

Governmentpolicy

programme.More

surveys

ofthis

nature[are

necessary].”P(pán)rivate

SectorRespondentQ15Inyouropinion,

what

is

the

mostimportantthingtheWorld

BankGroup

coulddo

tohelpincreaseitseffectiveness

in

Jamaica?Key

Performance

IndicatorsInFY23,

there

was

adecline

across

keyperformance

indicator

questions,

significantly

sofor

theWBG’srelevance

andeffectiveness

inachieving

development

results.

About

aquarter

of

respondents

gave

theWBG

highratings

(9or

10ona10-point

scale)

for

relevance

and

alignment

with

Jamaica’

sdevelopment

priorities.

However,

amajority

ofrespondents

gavelowratings

for

theWBG’s

effectiveness

inachieving

development

results

and

ending

extreme

poverty

inJamaica.FY23MeanFY19MeanPercentage

PointChangefrom

FY19+16-19+37.06.86.76.36.07.57.16.9Relevance*Alignment41%31%28%+544%-833%+323%+743%-941%+216%Influence+14-8-640%Effectivenessinachievingresults^*51%9%7.1Endingextremepoverty56%Low(1-6)27%18%High(9-10)N/A*significantly

different

betweenyearsMedium(7-8)TheWorld

Bank

Groupcurrently

playsarelevantrolein

development

in

Jamaica.

Scale:

1-10

(1:Strongly

disagree

–10:

Strongly

agree)TheWorld

Bank

Group’sworkis

aligned

with

whatIconsider

thedevelopment

priorities

for

Jamaica,

Scale:

1-10(1:Strongly

disagree

–10:

Strongly

agree)TowhatextentdoestheWorld

Bank

Groupinfluence

thedevelopment

agenda

in

Jamaica?

Scale:

1-10

(1:To

nodegree

atall–10:

To

averysignificant

degree)Howeffective

has

theWorld

BankGroupbeen

in

achieving

development

results

in

Jamaica?

Scale:

1-10

(1:Noteffective

at

all–

10:

Veryeffective)TheWorld

Bank

Group’sworkhelps

end

extremepovertyin

Jamaica.

Scale:

1-10(1:Strongly

disagree

–10:

Strongly

agree)Q16^Ameanscore

of

thetwoquestions

asked

inFY19:

Overall,

please

rateyour

impression

oftheWorld

BankGroup’seffectiveness

in

Jamaica.

Scale:

1-10

(1:Noteffective

atall–10:

Veryeffective);

Towhatextent

doestheWorld

BankGroup’sworkhelp

toachieve

development

results

in

Jamaica?

Scale:

1-10(1:Tono

degree

at

all–10:

Toavery

significant

degree)Key

Performance

Indicators:

StakeholderComparisonRespondents

from

thegovernment

and

bilateral

or7.77.0multilateral

agencies

tendedtohave

the

most

positiveperceptions

ofthe

key6.96.8Relevance6.16.4performance

indicatorsregarding

theWBG’s

work

inJamaica.

However,7.56.9AlignedwithPriorities*6.56.3Governmentrespondents

from

academia(who

alsoreported

thelowestlevels

of

familiarity

with

theWBG)

tended

tohave

theleastpositive

perceptions.

Giventhese

results,

atargetedoutreach

strategy

should

beconsidered

for

engaging

withthose

inacademia

andresearch

centers

inorder

tobetter

inform

themabout

theWBG’s

work

inJamaica.Thiscould

include

sharing

projectresults

andpartnering

inselected

activities.5.67.27.1Bilateral/MultilateralAgencyCivilSociety6.66.67.2InfluencePrivateSectorAcademia6.46.26.96.36.3EffectivenessinachievingresultsMedia5.95.56.16.46.46.9*Significantly

differentbetweenstakeholder

groupsEndsextremepoverty*5.44.06.112345678910MeanRatingTheWorld

Bank

Groupcurrently

playsarelevantrolein

development

in

Jamaica.

Scale:

1-10

(1:Strongly

disagree

–10:

Strongly

agree)TheWorld

Bank

Group’sworkis

aligned

with

whatIconsider

thedevelopment

priorities

for

Jamaica,

Scale:

1-10(1:Strongly

disagree

–10:

Strongly

agree)To

whatextentdoestheWorld

Bank

Groupinfluence

thedevelopment

agenda

in

Jamaica?

Scale:

1-10

(1:To

no

degree

at

all–10:

To

averysignificant

degree)Howeffective

has

theWorld

BankGroupbeen

in

achieving

development

results

in

Jamaica?

Scale:

1-10

(1:Noteffective

at

all–

10:

Veryeffective)TheWorld

Bank

Group’sworkhelps

end

extremepovertyin

Jamaica.

Scale:

1-10(1:Strongly

disagree–10:

Strongly

agree)Q17Key

Performance

Indicators:

GovernmentComparisonTheratings

for

keyperformance

indicators

inJamaica

pertaining

togovernment

respondents

were

statistically

similar

betweentheFY23

andFY19

surveys.

Of

all

stakeholder

groups,

onlyrespondents

from

theprivate

sector

hadasignificant

decline

inratings

for

trustintheWBG

(FY23

mean=7.9,

FY19

mean=6.6)

and

theWBG’s

effectiveness

inachieving

results

(FY23mean=7.3,

FY19

mean=5.9).7.8Familiarity

with

theWBG7.87.7Relevance8.17.5Alignedwith

Priorities7.6GovernmentFY237.2Trustinthe

WBGGovernmentFY197.37.17.2Influence6.9Effectivenessinachievingresults7.412345678910MeanRatingHowfamiliar

areyouwiththe

work

of

these

organizations

in

Jamaica?

Scale:

1-10

(1:Notfamiliar

at

all–10:

Extremelyfamiliar)TheWorld

Bank

Groupcurrently

playsarelevantrolein

development

in

Jamaica.

Scale:

1-10

(1:Strongly

disagree

–10:

Strongly

agree)TheWorld

Bank

Group’sworkis

aligned

with

whatIconsider

thedevelopment

priorities

for

Jamaica,

Scale:

1-10(1:Strongly

disagree

–10:

Strongly

agree)To

whatextentdoyoutrust

each

ofthefollowing

groups

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whatisright?

Scale:

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no

degree

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degree)To

whatextentdoestheWorld

Bank

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agenda

in

Jamaica?

Scale:

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atall–10:

To

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degree)Howeffective

has

theWorld

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in

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development

results

in

Jamaica?

Scale:

1-10

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at

all–

10:

Veryeffective)Q18Key

Performance

Indicators:

RegionalComparisonThemean

ratings

for

relevance,

alignment,

andinfluence

inJamaica

were

statistically

similar

tothose

inLatin

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(LAC)

countries

surveyed

inFY22;

however,

theeffectiveness

inachieving

development

results

was

significantlylower

inJamaica

thaninother

LACcountries.Themean

ratings

for

relevance

andalignment

were

statistically

similar

tothose

inInternational

Bank

for

Reconstruction

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(IBRD)

countries

surveyed

inFY22;

however,

effectiveness

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significantly

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inJamaica

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IBRDcountries.7.0Relevance7.07.16.86.86.9AlignedwithPrioritiesJamaicaFY23LAC

FY226.76.7InfluenceIBRDFY227.16.3Effectivenessinachievingresults6.97.012345678910MeanRatingQLACSurveycountries

for

FY22included:

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Ecuador,

Guatemala,

Panama,

and

PeruIBRDSurveycountries

for

FY22

included:

Angola,

Botswana,Eswatini,Mauritius,Philippines,

Thailand,

Bulgaria,

Bolivia,

Colombia,

Ecuador,

Guatemala,

Panama,

Peru,and

Jordan19Effectiveness

oftheWorld

Bank

GroupMeanEffectiveness

Rating12345678910TheEU,IDB,

andUNwere

rated

higher

intheireffectiveness

atachieving

development

resultsthan

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comparison:

Respondents

inthisyear’sCountry

Survey

rated

the

effectiveness

of

theEuropeanUnion(EU)6.7IDBand

CDBsignificantly

lower

than

inFY19:TheInter-AmericanDevelopmentBankIDBMean

effectiveness:

FY23

=6.56.5(IDB)FY19

=7.2TheUnitedNations(UN)6.46.3CDBMean

effectiveness:

FY23

=6.1FY19

=6.6TheInternationalMonetaryFund(IMF)Global

Affairs

Canada6.2CaribbeanDevelopmentBank(CDB)6.1UKForeign,CommonwealthandDevelopmentOffice6.1QHow

effective

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ofthese

organizations

beeninachievingdevelopment

resultsinJamaica?Scale:1-10(1:

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10:Veryeffective)20Familiarity

Leads

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Effectiveness

Rating123456789107.1EuropeanUnion(EU)TheWorldBankGroup5.76.96.96.86.76.76.76.5Incomparing

the

ratings

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respondents

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(ratings

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1-4ona10-point

scale),

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of

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who

were

highly

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work

inJamaica

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perceptions

of

theinstitution’seffectiveness

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development

resultsinJamaica.Lowfamiliaritywithinstitution(1-4)InternationalMonetaryFund(IMF)GlobalAffairsCanada4.14.6UKForeign,

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Bank(CDB)4.3How

familiar

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Extremely

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