實+用酒店英語智慧樹知到期末考試答案2024年

實用酒店英語智慧樹知到期末考試答案2024年實用酒店英語Pleasewaitamoment,sir.Ihavetocheckifthereisaroom（）.

A:spareB:availableC:freeD:vacate答案:availableOurhotel（）verygoodroomservice.

A:makesB:givesC:takesD:provides答案:providesIchecked（）onthe26thandwillleavethismorning.

A:inB:downC:outD:up答案:inGuest:Excuseme,butcouldyouhelpme?Receptionist:（）

A:Yournameandyourpassport,please?B:Oh,yes,sir.WhatcanIdoforyou?C:Hi,morning.D:AmIwantedonthephone?答案:Oh,yes,sir.WhatcanIdoforyou?Youcan（）No.48Bus,andgetoffatthefifthstop.

A:makeB:haveC:askD:take答案:take（），wouldyoutellmethewaytothebathroom?

A:BythewayB:AsthewayC:InawayD:Ontheway答案:BythewayTodayismywife′sbirthday.Iwantittobea（）.

A:celebrationB:reservationC:congratulationD:reception答案:celebrationUsuallyittakesonedaytohavelaundrydone.Alldeliverieswillbemadebefore6:00P.M.Andwealsohave（）service.

A:washB:expressC:fastD:washing答案:expressItisgrowingdark.Wouldyoulikeme（）thecurtainsforyou?

A:todrawB:drawC:pushD:topush答案:todrawWouldyoumind（）amessage?

A:toleaveB:leftC:leaveD:leaving答案:leavingWhoisresponsibleforroomreservationsinahotel?

A:bellmenB:cashierC:reservationistD:receptionist答案:reservationistMr.Bellow,youbilltotals1,950yuanRMB,（）15%servicecharge.

A:includedB:excludesC:excludedD:including答案:includingIsthereany（）betweenGuangdongfoodandBeijingfood?

A:chanceB:differentC:differenceD:two答案:differenceIguarantee（）makeupyourroomfirsttomorrow.

A:toB:forC:withD:/答案:toIwould（）itifitcouldbearranged

A:appraiseB:appreciateC:appreciationD:glad答案:appreciateThere’sa10%service（）includedinyourbill.

A:priceB:chargeC:amountD:payment答案:chargeIfoundtheremightbesomethingwrong（）thebill.

A:toB:inC:onD:with答案:with（）thereisanylaundrydamage?

A:HowaboutB:WhatC:HowD:Whatif答案:WhatifAttheReceptionDesk,aguestinsists（）longerwithoutpayingmore.

A:onstayingB:tostayC:stayD:instaying答案:onstayingSorry,Mr.Bellowisnotinrightnow.Wouldyouliketo（）amessage?

A:makeB:leaveC:takeD:carry答案:leave（）theroad,godownthreeblocksandyouwillseethemuseumonthecorner.

A:PassB:AcrossC:CrossingD:Cross答案:CrossWe′dtreatourguests（）typicalChinesetea.

A:toB:ofC:withD:in答案:withThankyouforyourintroductiontoyourhotel.Staff:（）.

A:Letmetellyouaboutit.B:Iwonderwhetheryouarereallyinterestedinit.C:MayIhelpyou?D:Mypleasure.答案:Mypleasure.Iamsorry,sir.Wedon’thaveanyspareroom.ButIcan（）you（）theShangeri-laHotel.

A:show……upB:pull……upC:recommend……toD:getintouch……with答案:recommend……toWecan（）yourpartynow.Thisway,please.

A:sittingB:satC:haveaseatD:seat答案:seatAfteropeningthedoor,thefloorattendantshould（）theguestintotheroom.

A:stepsB:stepC:precedesD:precede答案:precedeTheroomissodark.Please（）thelightforme.

A:turnupB:turnonC:turndownD:turnoff答案:turnonMr.Bellowis（）themenuwhichhasbeenhandedtohimbyawaiterassoonashesitsdown.

A:lookingatB:seeingC:seeD:looking答案:lookingatInsomelargehotels,aguestcanpayhismealsbycreditcards.

A:正確B:錯誤答案:正確Champagneisakindofsparklingwine.

A:錯B:對答案:對Informationservicedoesn’tincludeleavingamessage.

A:錯B:對答案:錯ThereisnodifferencebetweenAmericanbreakfastandContinentalbreakfast.

A:錯B:對答案:錯Weshouldcheckthebillagainbeforewepayforit.

A:對B:錯答案:對Whenweintroducethescenicspotstoourguestsweshouldintroducethepopularplacesinourcity.

A:對B:錯答案:對Youusuallycan’tsignthebillinalargehotel.

A:錯B:對答案:錯Themorningcallserviceischargedinhotel.

A:錯B:對答案:錯Themis-serveddishisonthehouse.

A:錯B:對答案:對Whenmakinguptheroomaroomattendantmustintroducetheroomfacilitiesiftheguestisin.

A:錯B:對答案:錯TheFrontOfficeemployeerepresentsthehotelbecausetheyaretheonlyemployeestheguestshavecontactwith.

A:錯B:對答案:錯TheFrontDeskisusuallylocatedatthebackofthehall.

A:錯B:對答案:錯Thechambermaidisinchargeoftheturn-downservice.

A:錯B:對答案:對Whentheguestscomplainsomethingaboutourservice,weshouldfirstlylistencarefullyandthenapologize.

A:錯B:對答案:對Hotelstaffsareallowedtousethehoteltelephoneforprivatecalls.

A:錯誤B:正確答案:錯誤Ifyoudon’thearsomeone’snameverywell.Youcansay:I’msorry,butcouldyoupleaserepeatyourname?

A:錯B:對答案:對FrontOfficestaffshouldwelcometheguest’scomplaint.

A:對B:錯答案:對Wesettlecomplaintstosatisfytheguestandbetterouroperation.

A:錯誤B:正確答案:正確Aforeignguestiscomplainingofyourslowservice.Youturntohimandsay"Waityourturn".

A:對B:錯答案:錯Hostessesarenormallyt