全球遠(yuǎn)程工作行業(yè)市場前景及投資研究報告-培訓(xùn)課件外文版2024.4

DIGITAL

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TRENDSWorkfromhome&remoteworkCHAPTER

01OverviewInformationtechnology(IT)servicesspendingforecastworldwidefrom2008to2024(inbillionU.S.dollars)ITservicesglobalspendingforecast2008-20241,8001,6001,4001,2001,00080060040020002008200920102011201220132014201520162017201820192020202120222023*

2024*3Description:In2023,spendingonITservicesisprojectedtoamounttoaround1.42trillionU.S.dollarsworldwide.ReadmoreNote(s):Worldwide;2008to2022;*ForecastReadmoreSource(s):GartnerPercentageofemployeeswhoworkfromhomeallormostofthetimeworldwidefrom2015to2023Shareofemployeesworkingprimarilyremotelyworldwide2015-202330%25%20%28%27%20%15%13%10%9%9%10%5%8%7%0%2015201620172018201920202021202220234Description:Thetrendofworkingremotelyhasbeenslowlyincreasinggloballysince2015,withaonetothreepercentannualincreaserate.However,theCOVID-19pandemicin2020upendedtheworldeconomyandglobalmarkets.Employmenttrendswerenoexceptiontothis,withtheshareofemployeesworkingremotelyincreasingtosome27percentin2022fromjust13percenttwoyearsprior.Theindustrywiththehighestshareofremoteworkersgloballyin2023wasbyfarthetechnologysector,[...]

ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScalePercentageofemployeeswhoworkfullyormostlyremoteworldwidein2023,byindustryPercentageofemployeesworkingprimarilyremotelyworldwide2023,byindustryPercentageofemployees30%

40%0%10%20%50%60%70%80%TechnologyAgencies&ConsultanciesFinance&InsuranceEngineering&ScienceEnergy&UtilitiesNonprofits67.75%50.56%48.72%40.94%26.66%25.51%23.29%23.15%20.86%19.16%16.52%16.42%RealEstateEducationTransportationManufacturingRetailArts&EntertainmentConstruction13.04%12.24%HealthcareFood&Accommodation11.39%5Description:In2023,thetechnologyindustryhadthehighestshareofremoteemployeesworldwide,with67.8percentoftechindustryemployeesgloballyworkingfullyormostlyremotely.Theagenciesandconsultingindustryalongwiththefinanceandinsuranceindustrycameinsecondandthirdplace,with50.6and48.7percentofemployeesworkingprimarilyremotely,respectively.ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScaleReturn-to-office(RTO)mandatesinselecttechnologycompaniesworldwideasofJanuary2024,bynumberofdaysReturn-to-officemandatesinselecttechcompaniesworldwide2024,bynumberofdaysNumberofdaysperweek0123456X(formerlyTwitterInc.)TSMC54AdobeAmazonApple3333333333CapgeminiDellGoogleIBMMetaSamsungTikTokB26Description:AsofJanuary2024,severalmajortechnologycompanies,includingGoogle,Amazon,Meta,andApple,haveimplementedreturn-to-officemandatesrequiringemployeestobeintheofficeatleastthreedaysperweek.Interestingly,Zoom,acompanythatplayedasignificantroleinfacilitatingwork-from-homeactivitiesduringtheCOVID-19pandemic,hasannouncedareturn-to-officemandateofitsownrequiringemployeestoworkfromtheofficetwiceperweek.Incontrast,X(formerlyTwitter)[...]ReadmoreNote(s):Worldwide;October2023Source(s):TeamBlindCHAPTER

02Segment:EmployerperspectiveConcernsoforganizationleadershipwithhybridworkworldwide2023Concernsoforganizationleadershipwithhybridworkglobally2023Shareofrespondents0%10%20%30%40%50%60%NotbeingabletoseesignsemployeesaredemotivatedEnablingeffectivecollaboration55%53%53%MaintaininganorganizationalcultureEmployeewellbeing50%Productivitydecreasing28%27%Notbeingasinvolvedintheday-to-dayworkwiththeteamBeingabletorespondtourgentmattersquicklyMissingkeyorgmessagesthatwillinformhowIleadKnowingifmydirectreportsareworkingwhenIcan'tseethemNoneoftheabove/Other22%19%15%11%8Description:Notbeingabletoseesignsemployeesaredemotivatedwasthemajorconcernofcompanyleadershipwhenitcametohybridworkin2023,withmorethan55percentofsurveyrespondentsreportingthesame.Similarly,enablingeffectivecollaboration,andconcernsregardingmaintaininganorganizationalculturewereamongthetopconcernsoforganizations'leadershipregardinghybridworkReadmoreNote(s):Worldwide;AugusttoOctober2023;281respondentsSource(s):Info-TechResearchGroupLeadingreasonsdrivingreturn-to-officemandatesamongorganizationsworldwidein2023Leadingreasonsdrivingreturn-to-officemandatesamongorganizationsglobally2023ShareofrespondentsFirstreason20%SecondreasonThirdreason40%

50%0%10%30%60%70%80%90%100%BuildingormaintainingcultureorconnectionFacilitatingcollaborationInvestmentinrealestateExertingpower/controloverworkersFearorexpenseofchangingnormsDistrustinemployeesTrainingyoung(GenZ)ornewworkersFosteringinnovationIncreasingproductivity9Description:In2023,52percentofemployersgloballyreportedthattheirmainreasonforaskingtheiremployeestoreturntotheofficewastobuildormaintaincultureorconnection.Meanwhile,24percentand12percentofemployeessaidreportedthesameastheirsecondandthirdreasons,respectively.Overall,around45percentofemployersalsocitedrealestateinvestmentsasoneofthereasonstheyaskedtheiremployeestoreturntotheoffice.

ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScaleReasonsorganizationsgloballyadoptedremote-firstorfullyremoteworkin2023Mainreasonsforadoptingremoteworkpoliciesgloballyin2023ShareofrespondentsSecondreasonFirstreason10%Thirdreason40%0%20%30%50%60%70%80%90%BroadenedtalentpoolDifferentiatingbenefitforattractingandretainingtalentIncreasedproductivityReducedcostsfromofficeequipmentorrealestateToimprovementalhealthDiversity,equity,inclusion,andbelongingEnvironmentalbenefits24/7availabilityofworkersLowersalaries10Description:In2023,broadeningtheavailabletalentpoolwasthemainreasonforcompaniesembracingremote-firstorfullyremoteworkforemployees,with41percentofrespondentsreportingthisastheirfirstreasonand28percentreportingitastheirsecondreason.ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScaleTrustintheproductivityofremoteemployeesbyleadershipin2023Trustinremoteemployeeproductivityfromleadershipin2023Shareofrespondents0%10%20%30%40%50%60%Yes,byandlargeacrossthecompany54%Yes,forselectemployees30%No8%Unsure7%11Description:In2023,themajorityofrespondentsreportedthatexecutiveleadershipofthecompanytrustedemployeesworkingremotelytobeproductivewhileathome,with54percentreportedthatallemployeesweretrustworthy.Interestingly,around30percentofrespondentsreportedthatexecutiveleadershiphadtrustinonlyselectemployees.ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScaleResistanceorunwillingnessfromemployeestoreturningtotheofficein2023Unwillingnesstoreturntotheworkplacein2023Shareofrespondents10%

15%0%5%20%25%30%35%40%45%Yes,butnotenoughofanimpacttoreviewpoliciesYes,andenoughimpacttoreviewpoliciesNonotableresistanceorunwillingnessNo,ahybridofficeimprovedengagementUnsure41%21%18%10%10%12Description:Mostemployershavefacedsomeresistanceorunwillingnessfromemployeestoreturntotheoffice,withabout62percentreportingthesamein2023.Only21percentofthose,however,havedecidedtoreviewtheirpoliciesduetothis.

ReadmoreNote(s):Worldwide;JulyandAugust2023;980employerresponsesSource(s):PayScaleDaysrequiredtoworkfromtheofficeintechcompaniesworldwidein2023,bysizeDaysrequiredtoworkfromtheofficeintechcompaniesglobally2023,bysizeSmallorganizationsMediumorganizationsLargeorganizationsAll60%50%40%30%20%10%0%1dayperweek2daysperweek3daysperweek4daysperweek5daysperweek13Description:Globaltechcompanieshavebeengraduallytransitioningtheiremployeesbacktotheoffice.A2023surveyofdigitalindustryleadersworldwiderevealedatrendamonglargerorganizationstowardsathree-dayofficeworkweek.Asof2023,48percentofrespondentsfromlargeorganizationsreportedthattheircompanyrequiredthemtoworkintheofficethreedaysperweek.Incontrast,only39percentand35percentofrespondentsfrommediumandsmalltechorganizations,[...]

ReadmoreNote(s):Worldwide;June22toSeptember18,

2023;2,104respondents;Digitalleadersacross86countriesSource(s):Cionet;NashSquaredRemoteworkpolicysatisfactionaccordingtotechnologyindustryleadersworldwidein2023Remoteworkpolicysatisfactionaccordingtotechleadersglobally2023Extremelypoorly1%Quitepoorly17%Extremelywell25%Quitewell57%14Description:In2023,around82percentofglobaldigitalindustryleaderswhohadawork-in-officepolicyintheircompaniesreportedthattheirin-officepolicywasworkingextremelyorquitewell.Incontrast,only17percentofdigitalleadersreportedthattheirin-officepolicywasworkingquitepoorly.ReadmoreNote(s):Worldwide;June22toSeptember18,

2023;2,104respondents;Digitalleadersacross86countriesSource(s):HarveyNashRemoteworkpolicysatisfactionaccordingtotechnologyindustryleadersglobally2023,bypolicyRemoteworkpolicysatisfactionaccordingtotechleadersglobally2023,bypolicyExtremelywell62%QuitewellQuitepoorly53%Extremelypoorly70%60%50%40%30%20%10%0%63%48%42%45%18%28%23%21%20%16%10%0%8%1%7%0%3%1%-10%1dayperweek2daysperweek3daysperweekNumberofdaysintheoffice4daysperweek5daysperweek15Description:In2023,approximately63percentofglobaldigitalindustryleaders,whomandateafour-dayofficeworkweek,reportedthattheirin-officepolicyisworkingextremelywellorquitewell.Interestingly,alargerproportion,74percentofdigitalleaderswhoonlyrequireathree-dayofficeworkweek,reportedsimilarlevelsofsuccesswiththeirin-officepolicies.ReadmoreNote(s):Worldwide;June22toSeptember18,

2023;2,104respondents;Digitalleadersacross86countriesSource(s):HarveyNashCHAPTER

03Segment:EmployeeperspectiveBenefitstoworkingremotelyworldwidein2022Benefitstoworkingremotelyworldwide2022Shareofrespondents0%5%10%15%20%25%FlexibilityinhowIspendmytimeFlexibilitytolivewhereIchooseFlexibilitytochoosemyworklocationIhavemoretimebecauseIdon'tcommuteIt'sbetterformefinacially22%19%13%12%11%TheabilitytobetterfocusinmyworkFlexibilityinmycareeroptionsIfeelsafer8%4%3%Other1%17/statistics/1111309/biggest-benefits-to-working-remotely-worldwideIn2022,themainbenefittoremoteworkworldwidewastheabilitytohaveaflexibleschedulewith22percentofrespondentsnamingitasthebiggestbenefittoworkingremotely.Theflexibilitytochoosewhererespondentsliverankedsecond.

ReadmoreNote(s):Worldwide;Oct.10toNov.28,2022;3,000respondents;WorkremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKStruggleswithworkingremotelyworldwidefrom2020to2023Struggleswithworkingremotelyworldwide2020-2023StayinghometoooftenBeinginadifferenttimezonethanteammatesStayingmotivatedLonelinessNotbeingabletounplugWorkingmoreDifficultyfocusingOtherDifficultieswithcollaborationandcommunicationCareeradvancementorgrowthDistractionsathome30%25%20%15%10%5%27%25%24%21%

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21%21%20%20%20%18%17%16%16%15%15%15%14%12%12%11%11%10%9%

9%8%7%7%7%5%4%2%0%202020212022202318Description:In2022,around21percentofrespondentsstatedthattheirbiggeststrugglewhenworkingremotelywasstayingathometoooftenbecausetheretheydon'thavereasontoleave.Moreovermanypeoplewhoworkfromhomedonotnecessarilyhaveadesignatedworkspace,theyexperienceaconflationbetweentheirlivingareaandworkplace.Mostnotably,around15percentofrespondentsreportedlonelinessastheirbiggeststrugglewithworkingremotely.

ReadmoreNote(s):Worldwide;Oct.10toNov.28,2022;3,000respondents;workremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKWouldyousayyouareworkingmoreorlessthisyearcomparedtolastyear?Remoteworkerproductivityworldwidecomparedtopreviousyearin202250%44%45%40%35%30%25%20%15%10%5%32%24%0%I'mworkingmoreI'mworkinglessI'mworkingthesameamount19Description:In2022,around24percentofrespondentswhowereworkingremotelyworldwidestatedthattheywereworkinglesscomparedtothepreviousyear,whilearound44percentofrespondentsreportedthattheywereworkingmore.

ReadmoreNote(s):Worldwide;October10toNovember28,2022;3,000respondents;WorkremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKWhatkindofremoteworkstructurewouldyouliketohave?Preferredworkstructureforremoteworkersglobally2022Shareofrespondents0%10%20%30%40%50%60%70%80%Fullyremote71%Hybridandremote-first(veryclosetofullyremote)20%Hybridandremote-first(requiredorencouragedtobeintheofficesomewhatregularly)6%Hybridandoffice-first,remoteallowedFullyofficebased2%1%20Description:In2022,around71percentofemployeesworkingremotelyworldwidestatedthattheywouldliketohaveafullyremoteworkstructure,while20percentofrespondentspreferredaworkstructurethatwasstillhybridbutremote-first.Onlysixpercentofrespondentsstatedthattheypreferahybridandofficeoccasionalworkstructure.ReadmoreNote(s):Worldwide;October10toNovember28,2022;3,000respondents;WorkremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKIsyourcompanyplanningonpermanentlyallowingsomeamountofremotework?Remoteworkersincompaniesplanningpermanentremoteworkworldwide2022Shareofrespondents30%

40%0%10%20%50%60%70%80%YesNo71%8%Unsure8%DoesnotapplytomeVeryunhealthy13%2%21Description:In2022,around71percentofemployeesworkingremotelyworldwidestatedthattheircompanywasplanningtopermanentlyallowsomeamountofremotework,whileonlyabouteightpercentofrespondentsreportedtheopposite.

ReadmoreNote(s):Worldwide;October10toNovember28,2022;3,000respondents;WorkremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKHowwouldyoucurrentlydescribeyourwork-lifeboundaries?Work-lifeboundariesamongremoteworkersworldwide2022Shareofrespondents0%5%10%15%20%25%30%35%40%45%VeryhealthySomewhathealthy40%38%NeitherhealthynorunhealthySomewhatunhealthyVeryunhealthy11%9%2%22Description:In2022,around38percentofemployeesworkingremotelyworldwidereportedthattheirwork-lifeboundariesweresomewhathealthy.Incontrast,ninepercentofemployeesreportedhavingsomewhatunhealthywork-lifeboundariesthatyear.Generally,thevastmajorityofremoteworkersgloballystatedthattheyhadveryorsomewhathealthywork-lifeboundaries.ReadmoreNote(s):Worldwide;October10toNovember28,2022;3,000respondents;WorkremotelyallorsomeofthetimeSource(s):Buffer;NomadList;RemoteOKPopularsurveillanceactivitiessuspectedbyemployeesintheUnitedStatesin2023SurveillanceactivitiespresumedbyemployeesintheU.S.2023Shareofrespondents10%

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20%0%5%25%30%35%34%40%45%50%Websitesvisited/timespentonvariouswebsitesAppsused/timespentonappsReal-timescreenmonitoringPeriodicscreencapture21%19%12%Activeworkhours/logtimesProductivevs.unproductivehoursloggedChats/messaginglogs47%29%33%Monitoring/accesstocomputerfilesInboundandoutboundemailsTranscribedcalls28%37%12%23Description:Accordingtoatleasthalfofemployeessurveyed,websitesvisitedandappsusedwerethemostsuspectedsurveillanceactivitieswithinAmericancompaniesin2023.OthersurveillanceactivitiessuspectedbyemployeesintheU.S.werewebsitesvisitedandrecordingofmeetings.ReadmoreNote(s):UnitedStates;2023;1,500respondents;EmployeeswhoworkinaremoteorhybridcapacitySource(s):ExpressVPNCHAPTER

04CompaniesGlobalunifiedcommunicationsandcollaborationmarketsharefrom2020to2023,byvendorandquarterGlobalunifiedcommunications&collaborationmarketshare2020-2023,byvendorMicrosoftCiscoZoomRingCentralOther120%100%80%60%40%20%0%Q2'20Q3'20Q4'20Q2'22Q4'22Q1'23Q2'2325Description:Asofthethirdquarterof2023,Microsoftwastheleadingvendorintheunifiedcommunicationsandcollaborationmarket(UC&C)withamarketshareofapproximately43percent.Unifiedcommunicationandcollaborationtoolsenableorganizationstounifytheircollectionofcommunicationsolutionstoensurethatthetechnologyworkstogetherandoffersasecurecollaborationandcommunicationenvironment.Examplesareinstantmessagingandfile-sharingapplications.ReadmoreNote(s):Worldwide;2020to2023Source(s):IDCProductivityandbusinessprocessessegmentquarterlyrevenueforMicrosoftCorporationfromFY2015toFY2024(inbillionU.S.dollars)Microsoft'sproductivityandbusinessprocessesrevenueworldwideFY2015-20242520151050Q1

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'2426Description:Inthesecondquarterofthe2024fiscalyear,Microsoftgeneratedapproximately19.25billionU.S.dollarsfromtheproductivityandbusinessprocessessegment,overtwobillionmorethaninthecorrespondingquarterinthepreviousyear.

ReadmoreNote(s):Worldwide;2015to2024Source(s):MicrosoftMarketshareofmajorofficeproductivitysoftwareworldwidein2024Officeproductivitysoftwaremarketshareworldwide202450%44%45%40%35%30%25%20%15%10%5%30%26%0%GoogleAppsMicrosoftOffice365Others27Description:AsofFebruary2024,Google'sofficesuitecontrolledover44percentofthemarketshareformajorofficesuitetechnologiesworldwide.Microsoft'sOffice365istheothermajorcompetitorinthemarketandtakessecondplacewithamarketshareof30percent..ReadmoreNote(s):Worldwide;2016to2024Source(s):EnlyftZoomVideoCommunication'srevenueworldwidefromfiscalyear2019to2023(inmillionU.S.dollars)GlobalrevenueofZoomworldwide2019-20235,0004,5004,0003,5003,0002,5002,0001,5001,0004,392.964,099.862,651.37622.692020330.522019500020212022202328Description:ZoomVideoCommunication'srevenueincreasedbyamarginofnearly7.5percentintheirfiscalyear2023,comparedtothefiscalyear2022.IntheirfiscalyearendingonJanuary31st,2023,Zoomgeneratedrevenuesofapproximately4.4billionU.S.dollars.ReadmoreNote(s):WorldwideSource(s):ZoomVideoCommunicationsPopularemployeesurveillancecompaniesworldwidein2023,byvolumeofinternet*Popularemployeesurveillancecompaniesworldwide2023Increaseinsearchvolume**100%-50%DeskTime0%50%150%200%250%232%TeramindHubstaff138%124%CrossoverTimeDoctorNetVizor102%68%51%ActivTrakSPYERA37%34%30%WorkTimeFlexiSPY-3%29Description:Followingthecoronavirus(COVID-19)pandemicin2020andthetransitiontoremotework,thevolumeofinternetsearchessurroundingemployeesurveillancecompaniesincreasedworldwide.InMarch2023,thevolumeofinternetsearchesforthesoftwarecompanyDeskTimeincreasedby232percentcomparedtoMarch2020.ReadmoreNote(s):Worldwide;March2020toMarch2023;*BasedonthevolumeofinternetsearchesfromMarch2020toMarch2023.ReadmoreSource(s):Top10VPNCHAPTER

05Specialfocus:KeepingremoteworksecureInformationsecurityspendingworldwidefrom2017to2024,bysegment(inmillionU.S.dollars)Totalspendingonglobalinformationsecuritymarket2017-2024,bysegmentApplicationsecurityIdentityaccessmanagementSecurityservicesCloudsecurityInfrastructureprotectionConsumersecuritysoftwareDataprivacyIntegratedriskmanagementDatasecurityNetworksecurityequipment250,000200,000150,000100,00050,000020172018201920202021202220232024*31Description:Globalspendingoninformationsecurityhasbeengrowingfrom2017to2023,increasingfromjustunder100billionU.S.dollarsin2017toalmost200billionU.S.dollarsin2023.Mostspendinghasconcentratedinsecurityservices,infrastructureprotection,andnetworksecurityequipment.Spendingonsecurityservicesisexpectedtoreachnearly90billionU.S.dollarsby2024.ReadmoreNote(s):Worldwide;2017to2023;*ForecastReadmoreSource(s):GartnerSecurityspendingintheinfrastructureprotectionsegmentworldwidefrom2017to2024(inmillionU.S.dollars)GlobalITsecurityspending:infrastructureprotection2017-202435,00030,00025,00033,32028,36024,10924,08920,46220,00016,52014,10615,00010,0005,000012,58320172018201920202021202220232024*32Description:In2023,theinfrastructureprotectionspendingwasvaluedatapproximately28.36billionU.S.dollarsworldwide.ITinfrastructureprotectionreferstomeasuresputinplacetosafeguardanITenvironment.Thisincludessoftware,hardware,aswellascloudresources,forexample.In2023,theglobalITsecurityspendingwasprojectedtoamounttoabout188.1billionU.S.dollars.ReadmoreNote(s):Worldwide;2017to2023;*Forecast.Figureshavebeenrounded.ReadmoreSource(s):GartnerHowconcernedareyouaboutthesecurityrisks/threatsofemployeesworkingremotely?Concernlevelaboutcybersecurityrisksofremoteworkworldwide2021-202320212022202360%50%40%30%20%10%0%48%45%43%39%31%27%22%18%16%6%3%2%VeryconcernedSomewhatconcernedSomewhatunconcernedNotatallconcerned33Description:In2023,72percentofglobalrespondentsindicatedbeingveryconcernedorsomewhatconcernedabouttheonlinesecurityrisksofemployeesworkingremotely,downfromnearly80percentin2022.Similarly,sixpercentofrespondentsreportedfeelingnotatallconcernedaboutcyberthreatsposedbyremotework,upfromonlythreepercentthepreviousyear.ReadmoreNote(s):Worldwide;NovemberandDecember2022;2,889respondents;securityandITmanagementprofessionalsSource(s):S&PGlobalMarketIntelligence;ThalesGroupHowconcernedareyouthatVPNmayjeopardizetheabilitytokeepyourITenvironmentsecure?ConcernsaboutVPNs'threatstoasecureITenvironmentworldwide202345%40%40%35%30%25%20%15%10%5%26%12%12%10%0%NotconcernedatallSlightlyoncernedModeratelyconcernedVeryconcernedExtremelyconcerned34Description:VPNusagehassoaredtonewheightsinrecentyearswithnosignsofitslowingdown.Coupledwithanincreasingnumberofcyberthreats,VPNscaneitherenhanceorweakencompanies'securityposture.In2023,88percentofrespondentsfromaglobalsurveyreportedbeingconcernedthatVPNsmayjeopardizetheabilitytokeeptheirenvironmentsecure.ReadmoreNote(s):Worldwide;June2023;381respondents;ITandcybersecurityprofessionalsholdingvarioustitlesandrepresentingvariousindustriesSource(s):CybersecurityInsiders;ZscalerHowaretheident